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A best practice is to book each leg of your trip individually. The benefit is that if one leg goes down, you can rebook and get your points back or a refund or travel funds (depending on ticket type). You can do that without even having to touch the other leg. You can always reach out to SW via social media or the app chat feature if you are looking to rebook at a cheaper price. They can handle that quickly and can isolate the leg of the trip you are looking to change.
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Learn all about the new digs here! And see the first arriving passengers here on Twitter. I can't wait to get back in the travel game so that I can see it in person. BNA is doing some really great things with new parking, security lanes, and lots of new food and retail outlets. Learn more about that at BNA Vision.
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@Dollybot Sorry for the frustration. I can't find the published hours for the tickets counters at PDX, so I would reach out to SW directly and provide feedback. You can use one of the methods at Contact Us below. I prefer Twitter, personally. I do know that SW started operating out of a new terminal there this week. Not that it is an excuse, but there could be some delays related to that. Hope you made it!
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“This is one of the longest Southwest sales in recent memory so plenty of time to plan or get your points together to book sale fares for flights into December!” Read more here. Time to check and see if I can rebook and get some points back for a trip to NYC in Sept (if it happens). Where would you like to go??
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This isn’t surprising to me at all. Read all about it here!
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Companies run social media contests all the time. They have worked out well for me in the past, but its up to me just as much as it is to you. In this case, my Instagram is private, so I would not be able to win since SW would not see my posts. I would like to play, but by choice is privacy, so there is nothing I can do about that. We can't blame SW for doing anything and everything to drive business right now during these challenging times.
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Your previous approach was the right one. Since this is a customer community, we will not be able to help you. Normally, my advice would be to provide your feedback directly to SW, but you have already done that. You mentioned that SW is being stubborn with its processes, but I find that ironic since SW is one of the most flexible airlines. The extension of travel funds expiration on NON-REFUNDABLE tickets is fairly generous, in my mind. But that is just me. You also stated in your post that "my family and I can use the unused SWA travel funds of nearly $3K right now to service our needs," so I am unsure why you need the monies back on a gift card? Another option for you is to convert the travel funds to points that can be used by anyone in the future. This option is coming, TBD. See here: Rapid Rewards® Members’ Travel Funds We have added a new benefit for our valued Rapid Rewards® Members. Those Members who have travel funds that are set to expire or funds that are created between March 1, 2020, and September 7, 2020, will have the option to convert those travel funds into Rapid Rewards® points at the same rate you would be able to purchase a ticket with points today. We hope this provides our Members ultimate flexibility as Rapid Rewards® points never expire, never have cancel or change fees (fare difference may apply), and you can redeem your points for anyone you choose.
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07-07-2020
02:52 PM
07-07-2020
02:52 PM
What a frustrating experience! So sorry you had to go through that.
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@NicoleIvy2004 You might also consider deleting your KTN altogether, saving it, and then re-adding it back to your profile? Also, do you use a browser that does auto-fill for fields? If you do, is an arbitrary number that might someone be saved in the "person's" profile in the browser be auto-filling in?
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@SWFlyer007 That is what happens until the moderators approve the photos. Unfortunately, until we can see the photos, we cannot really decipher your post, @GilbertMDFACC. Thanks to @ZevSupport, your message has been passed along to the right folks since this is a customer community site. You might consider reaching out directly to SW as well to provide feedback about your experience.
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@dfwskier That is correct about the concourse. ATL can be completely overwhelming for first-time flyers, but SW is concentrated in one half of one concourse. You might even find time to grab some Chick-fil-a, Starbucks, or Savannah's Candy Kitchen -- all close by in Concourse C. Good luck!
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06-23-2020
07:49 AM
2 Loves
Respectfully, I think scam is the wrong word choice. I can assure you it wasn't intentional. That said, SW's wifi is sometimes unreliable. If you reach out to SW via one of their social media channels (see Contact Us below) and kindly explain your experience, I am confident they will make it right.
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06-08-2020
06:54 AM
@Kannab72 How fun! BNA is my home airport as well, although I miss it something fierce right now! SW's site is very helpful; here is a good place to start. You might also check out this site's Knowledge Base for all kinds of helpful info about the process of flying with SW. I opt for mobile boarding passes, but you can print your own at home or at the airport. Check out the links about for how you check in, and be sure to do that 24 hours before your flight. Good luck!
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Southwest is having to be extra selective about routes right now, originally because of the 737 MAX issue and not because of COVID-19's newly-created operational environment. Other airlines are slashing frequency and even service to a number of airports. BUT...I feel your pain! I am fortunate to live in a SW-heavy market, but if we lived in a market where the cut back service or had limited service....well, that would be rough because SW is essentially my only airline of choice. You could always message SW directly to share your feedback, and perhaps one of these days as things get back to normal, you will be able to have the service you are looking for!
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06-05-2020
09:18 AM
1 Love
I'm not 100% sure I follow you here, but I do know that schedules are changing frequently as the airline tries to manage passenger load, safety, profitability, etc. I would reach out directly to SW via one of the Contact Us methods found on the link at the bottom of the page here. It might be helpful to choose a messaging option in case hold times are long. Good luck!
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06-05-2020
09:16 AM
2 Loves
SW would be in the best position to answer this and help you with your options. You can reach out to them via one of the "Contact Us" options below! It might be helpful to choose a messaging option in case hold times are longer. Good luck!
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@nikkibooneboone, You can find what has been shared here.
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@dseitz87 Hi there! Only SW can answer that question. Given that there are return flights, hopefully there will be routing going soon. The schedule internationally is still being ramped back up after the impact of COVID. Feel free to reach out to SW via one of the Contact Us methods below, and good luck!
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@CoachTom I wish it could be that simple. You are not the first person to point this out, but de-planing has always been chaos on any airline in the US even prior to COVID. The ones who "jump right up" will always frustrate the few who remain seated until it is time for them to walk off the plane. If Southwest can get folks to remain seated until it is their turn, I will be so very impressed.
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@Cheaptravler112 Looks like you can not book through Jan 4, 2021!
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There does not seem to be a specific time, but if I recall, generally the schedule is released mid-morning. Well done for doing your research to understand how to know when Southwest extends it's schedule! I would just keep an eye on it. I am certain that what you are looking for will not sell out that quickly. I would also remind you that the day of release is not necessarily the best day to purchase your travel given that SW constantly has fare sales. Waiting might lead to a lower purchase price in the future. And of course, you can always rebook if prices go down. The exception here would be if you are booking for holiday travel; I would not wait on that. Good luck, and happy flying!
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05-28-2020
06:55 AM
@sbtraveler I'm glad you were able to get it worked out! Happy flying.
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@clarined And pls let us know what you find out. This is a good question!
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@alysusan122293 I'm sorry to hear about your frustrating experience. Fortunately, I manage all my own travel for work, so I am not used to having to manage travel for others. It's unfortunate that SW did not respond in a timely manner. These are wild times, and I know that all travel companies were simply overwhelmed with the number of cancellations and changes. That said, it is reasonable for you to expect to receive a callback if that is what you were promised. The reality is that travel funds are never transferable. That leaves you with two options: Allow the employee who is no longer at your company to take the travel funds with them for personal use (since it is in their name), or Contact SW customer relations via social media. This team is super helpful, and I am sure they would love to hear your situation. I am not sure what they will be able to do, but it is worth a shot. There are options for Twitter (use Direct Message) or Facebook Messenger. I would hate to see you change your loyalties over this issue, especially given SW's overall value proposition for business and personal travelers. Good luck!
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@melnal12 I was simply trying to be helpful by pointing you to what the airline has publicly shared about the air quality on it's airplanes. We have more info now that we ever have before, and I understand more than I ever have based on these publications. As a frequent flyer, it is nice to know. I'm sorry if it wasn't what you were looking for.
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Some of my most-loved non-stops have been reduced frequency-wise or cancelled altogether...at least for now. Here's to hoping it will come back soon!
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05-19-2020
09:03 AM
2 Loves
Hi @bguzman, Without more info, it is hard to understand your situation. If you did not take your April flight and you cancelled it, you likely received travel funds. Those travel funds can be used towards future flights, but if the cost of future flights is more, you will pay the difference. If you have travel funds, those are tracked by your Rapid Rewards #, if you have one, or by your confirmation #. It is likely somewhere in your email if you indeed cancelled flights. I would give Southwest a call for help with the reservation: 1-800-I-FLY-SWA (1-800-435-9792) Good luck.
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05-15-2020
08:44 AM
2 Loves
@Edhmom How fun! First-time flying is exciting and a little scary! Here are a few valuable reads you might enjoy: Traveling with Kids from the Knowledge Base Traveling with Children from southwest.com In-Flight Entertainment Info About Baggage Even though SW has a generous checked bag policy, I would pack just what you need to get by. @DancingDavidE has lots more to share, I'm sure!
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