Southwest Airlines Community

Morning.   Well, the first thing to do, if haven't alreay done so, is to conatct  SW directly . Here's how: https://live.nettracer.aero/southwest-paxview/lostandfound/landing.do   As for the likelihood of getting the items back, it will be a function of who finds them, and how honest that person is.   Good luck ... View more

@vernneal wrote: I bought a fllight--I want a receipt simple one page with flight information and THE COST. I fly weekly. If I cannot get this receipt with a simple call I will switch airlines. And so will my 20 salesman who work for me. Hello SWA are you listening?????? Good morning.   The second you book a reservation Southwest sends you a 3-4 page e-mail that confirms your reservtion.   The first two pages contain everything you need: name, confirmation number. date of travel, flights, flight times, fare paid, amount paid in taxes, total amount paid, payment method,  date reservation was made, etc.     You can print  the first two pages of that e-mail at 50% and you'll have everything you want on one page .OR. you can print the first wo pages side by side on one page.  Either solution gets you what you seem to want: a complete receipt on one piece of paper.   B e advised that this is a customer to customer forum. So I as a customer am advising you   how to  get the information you want as a one page document.    If that's not enough, then i suggest that you  contact Southwest customer relations:  Here's how (information on top left of web page)   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US ... View more

@vernneal wrote: THIS IS RIDICULOUS. I fly every week. What we need is a SIMPLE ONE PAGE with flight INFO & PRICE WE PAY .   PERIOD   NOT 4 pages Good morning.   The irst two pages contain everything you need. You can print  the first two pages at 50% and you'll have everything you want on one page .OR. you can print the first wo pages side by side on one page.  Either solution gets you what you seem to want: a receipt on one piece of paper. ... View more

@Debbiedean wrote: I am allowed to share my opinion; you can like it or not. I realize the forum, apparently you don’t understand the problem. I presume your comment is directed to me since I can't find any response from any other person.   I  made no judgement about the merit or appropriateness of your comment, and you certainly have every right to make it here.   The point I was trying to make is that if you would like resolution to your specific incident is that resolution would likey not happen here. Should you want resolution that request would best be made to Souhwest customer reltions. ... View more

@CNoll wrote: In 2017 i reserved AND paid for hotel rooms for others that i booked thru SW just for the bonus points.   The points did go into my account.  Trying to do same thing this year but I am told by SW Customer Service that only the guest staying in the room is eligible to receive the points.  Anyone else hear the same? Hello.   I think the rule is that the person who makes the reservation AND checks in at the hotel gets the points.    So if you reserve 4 rooms  for a single stay for your party, and pay for 4 rooms, and you check in at the hotel , then you'd get all points tied to that  single reservation for 4 rooms.   I don't think you can earn points  for a stay, where someone other than you checks in.    Now there is one point of clarification. There are RR points issued by SW for hotel stays, and I think what I said above applies to these points. Some hotels issue their own RR points. I don't know what happens if someone reserves a room thru the hotel specific site, and then gives the hotel someone else's RR # .  ... View more

Morning, Bob   There's lots of conflicting information in the posts above yours. So I'm not sure of the answer. I know I've been able to use 2 gift cards and a credit card in making a reservafion before.   I can't believe the computer system knows it should allow  a max of 3 payment methods for a 1 passenger reservation and allow  a max of 12 for a 4 passenger reservation, but I've never tried it.     I'd suggest you just give it a try. If there's  a limit, the system will let you know. I f you run into a limit, you could book two one way trips ins tead of a round trip  to up the number of gift cards you can use. ... View more

@reneerose wrote: Thanks DFW and Dancing David!     Okay that makes sense sort of...but then it's a travel expense like traveling on the subway brings in revenue, and you can always use the balance,  it should maybe give a little middle ground to use the extra travel funds within 6 months of the expiration date instead of by the expiration date.   But yeah subway commuting vs plane flights are a bad comparisn.   Would Southwest be able to make up in additional bookings the money they are afraid to lose if they would only be a little flexible with the expiration date and pushing it out to 6 months of the expiration date?   Curious if that would change their profit margin.  Yes it could, in a worst case scenario change their profit margin. Let me give an extreme example. It's one that likely would not happen, but it illustrates the point. Let's say it's 10 (or 5 or 4, etc) years later. There's $500 million of travel fund dollars  (from 10, 04 or 2 years ago)  that are suddenly used. That's $500 million that it won't have to pay fuel, employees, airport fees, etc. That's a revenue and profit hit.   Having an expiration date let's the company forecast a financial worst case scenario. No expiration date makes such a forecast impossible. A longer expiration date would also be forecastable, and SW kind of does that by allowing passengers to convert expired travel funds to vouchers. ... View more

Hi.   You can call, tweet, or e-mail   Details are on the top left of the webpge.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US     ... View more

@reneerose wrote: Hi:   I'm new here.  Can I get travel funds converted into love vouchers?  I have $49.50 to use in travel funds and apparently if I have to use it by Sept 18 then it won't let me even if I book a flight 8 months past the Sept 18 expiration date of the travel funds....Why does Southwest do this to people? Hi.   You can convert expired travel funds to vouchers,  but there is  $100 fee to do so. So that doesn't sound like it makes sense for your $49.50 in travel funds. Sorry.   Every airline I'm aware of does the same thing with their equivalent of travel funds: they expire after a year. The difference is that the other airlines charge you $200 or more before the funds become "travel funds." Southwet does not do that.. I don't know if other airlines let their customers convert expired travel funds to vouchers.   The reason airlines have a one year rule is that   travel funds represent an ongoing liability to the compnies. If the liability gets too large, it represents a financial threat to a company. For example, if an airline had say $3 billion in travel funds on the books, and suddenly $3 billion in travel funds were used, it would cause financial havoc.   It's the same reason grocery coupons now have expiration dates while 30 years ago most did not. ... View more

@reneerose wrote: Seriously?  I cannot use leftover $40 for a rental car for a currently booked Southwest trip?  Why do they do this to us?  I know.  Profits.   Sorry, but SW travel credits can only be used on future SW flights, and not on  rental cars.  Why? Two different companies   That;s no different than not being able to use a No rdstrum's credit at Macy's. Why?  Two different companies. ... View more

@joykeepin wrote: IT IS A RECEIPT. It is not brain surgery. All other airlines give clear and concise receipts. SW needs to catch up. Calling CS is not what every business person wants to do for every flight. Even PayPal gives you a receipt for Pete's sake. Let's stop the patronizing and get this done.  Morning.   SW provides a comprehensive (as least as comprehensive as any othe r airline) receipt upon booking via a confirmation e-mail. Travelers can get one at the airport from any SW kiosk. Upon completion of travel, one can get a receipt from the SW website.   Given the above, I guess I don't understand what you are looking for. ... View more

Sorry, but I'm not aware of a way to view more than the current year and the prior year. ... View more

Morinng.   I'd advise you to take a look at your point history to verify the transactions. You get there by logging into your Southwest account. Looking at the left side of the page click on recent activity. That gives you a list of all points added to and subtracted from your account.   If in fact you changed your first flight (both the original and the changed flight would have the same confirmation number), what you should see is 3250 points subtracted (for first flight), 1741 points subtracted (for the change), followed by 4991 points added (for the cancellation.   If that's not what you see, you probably should follow elijah's suggestion and contact customer service.     The last time I cancelled a fight purchased with points, the cancellation page gave me the option of getting a $ refund or keeping the funds in my travel fund account.   You should have received three e-mails from SW: 1) For your original reservation showing points used and $charged as 9/11 security fee 2) For the change (subject would have been UPDATED flight reservtion" 3) For the cancellation (subject would have been CANCELLED flight reservation) the end of the e-mail would specify what happend to you 9/11 security fee. ... View more

@wendy980 wrote: I changed my flight recently that i previously reserved with points for 3250.    I ran into some conflights with my schedule, so I booked a new flight for 4991 points.    I never received the refund for th 3250 points, nor did this balance apply into my new trip.    I decided to cancel the flight that cost 4991 points because I ran into futhur scheduling problems and received the refund for 4991 points, but not the 3250, in addition the $5 that I had used to pay the remaining fees for the flight was not returned to my bank nor was it used as credit.    What do i do to proceed to earn my missing points back since I might need it to change my schedule further?      Morinng.   I'd advise you to take a look at your point history to verify the transactions. You get there by logging into your Southwest account. Looking at the left side of the page click on recent activity. That gives you a list of all points added to and subtracted from your account.   If in fact you changed your first flight (both the original and the changed flight would have the same confirmation number), what you should see is 3250 points subtracted (for first flight), 1741 points subtracted (for the change), followed by 4991 points added (for the cancellation.   If that's not what you see, you probably should follow elijah's suggestion and contact customer service.   edit add: The last time I cancelled a fight purchased with points, the cancellation page gave me the option of getting a $ refund or keeping the funds in my travel fund account. ... View more

@rich1954 wrote: Seems like a no brainer to me, my question is -----I just paid my $99 annual fee, so do I have to now pay $149 again right away or pay it when my anniversary date rolls around again next year. I suspect that Chase would let you simply upgrade to the new card and pay the extra $50 ... View more

Afternoon.   From a purely financial point of view you would be p aying $50 more to get   1500 Anniversary RR points (worth about $15 on wanna get away fares) $75 SW tavel credit 4 upgraded boarding positions (not sure what thar means, but presuming you are A List and TSA    pre, that sounds like a "who cares" to me)   You forgot to mention 1500 (bonus?) tier qualifying points for evey $10000 spent. If you already qualify for A list preferred and or companion pass that would be meaningless. If not, there might be some value to it.   So you'd be paying $50 to get $90+ of stuff  plus maybe (or maybe not) some access to A List preferred and or companion pass.   I personally prefer cards that give me cash back, and use several that give me 2%, 4% or 5%.. ... View more

@rtbarron wrote: In regard to saving seats, Southwest has no policy. Saving seats is accepted and is done quite frequently.   If you chose to save seats (I do), I'd suggest that you save them by putting bags or articles of clothing on the seats. Most people boarding after you will see these items, and assume the seats are occupied. If anyone asks if the seats are taken, just say yes. No further explanation is needed. Doing so makes it less obvious that you are saving seats than by simply pulling down tray tables. ... View more

@revmlt54 wrote: Is 5.6.1 the most recent?   Sorry, I didn't see your response til now.   5.6.1 is what I have on my phone. ... View more

Hi. Sounds like you have a frustrating situation.   The only other thing I can think of is to call the airline and see if it can check you in. I don't know whether or not that is possible.   You could buy two one way tickets. Unlike other airlines, Southwest does not price two one ways higher than one roundtrip. In fact the roundtrip price is the sum of the two one way prices.   Hope that one of the two suggestions turns out to be helpful. ... View more

Good Morning.   It appears you had an unpleasant time in Las Vegas. Sorry to hear that.   I can't speak to your specific situations, but I can think of a reason it might have happened.   Sometimes air traffic control  (ATC) tells pilots to be ready to depart as there might be a break in weather (or traffic congestion - there are several reasons not just weather . It might happen, or it might not, but the pilot has to be prepared to push the gate on a moment's notice. If they miss the departure call becasue they have to spend 20 minutes boarding passengers, they might be delayed even longer. Thus, the airline boards the plane and waits for ATC to say GO..   Given that, the airline  should have used auxilliary cooling, asked passengers to close window shades, etc to keep the plane as cool as possible. If the airline did that and it was still hot, there's not much more that could have been done.   BTW, I live in Dallas and we both are exposed to really hot planes during the summer. It is no fun.   There is a way to contact the airline to register your complaint. A link is listed below. Click on the "send us a message" hot link under the words "e-mail us" on the left side of the page. It accesses SW's company e-mail function, so you won;t actually get an e-mail address, but you will be able to send your comment to SW.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US ... View more

Morning.   You can  cancel your flight and use your travel fund balance (plus $ I think you are saying).   Which Is identical in practice to changing your exisiting flight(s) and adding $ becasue the new flights cost more.    You can do both by logging in to your Southwest account,  going down the left side of the page to  my flights, clicking on upcoming, and then clicking on the flight you want to change/cancel . Again you can do either at this point   It is unclear if you are dealing with an upcoming one year anniversary on your travel fund $ . If so, please remeber that travel funds expire one year from the time the original ticket was bought, and flights using those dollars must be complete by that date.   If that is the case, and your outbound flight is within the 12 month period, but the return is not, then my advice would be to purchase two one way tickets. The first of which would allow you to use the travel funds before they expire.   If you cancel OR change you can do pretty much anthing you want,  pick different cities, travel before the dates on the old ticket, or travel on dates after the original ticket. The name of the traveler however cannot change. ... View more

Echoing what David said, Wichita is a smaller market, thus it will never get  large number of nonstops to a mulitude of cities.   SW already flies non-stops from Wichita to Las Vegas and Phoenix (only one flight   a day, admitedly  with less than optimal times), and two to St Louis. So,Flights to those cities should allow access to cities east and west of Wichita.    What other city would you like SW to add from Wichita? ... View more

Morning.   Southwest does review these forums, but they are intended to be customer to customer in nature. To insure that your request is heard, I'd suggest that you contact customer relations. Here's how:   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   The compny has a limited number of planes, pilots and crew, so it can't fly everywhere it would like to. Since the company is ultimately responsible to it's stockholders, it makes route decisions based on maximizing revenue and profit. Becasue of the limited number of aircraft, Southwest adds new routes that allow it to make the most revenue and profit.   Hopefully, Wichita gets it's shot in the future. ... View more

@CareforNOLA wrote: You may email them through their website at CUSTOMER-CONTACT-US - Email.    I   I hope the rest of your travels are safe and restful today.   Echoing what was said above.  You CAN e-mail the company by using the link above.     Southwest does what many companies do: utilize a written contact protocal within the company. It does not publish an e-mail address because , if it did, the company would be covered in spam. Bots would flood the company.   Try the link. You really can send the company your written comments.   ... View more