08-30-2021
11:11 AM
08-30-2021
11:11 AM
Interesting! Is it open to all, or you have to go through the SWA portal for WiFi?
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08-22-2021
09:41 PM
08-22-2021
09:41 PM
Agreed, does POC mean Point of Contact? Hmm. 🙂
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08-09-2021
09:49 AM
08-09-2021
09:49 AM
Are you maybe referring to a travel agency's fee?
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08-05-2021
08:51 PM
08-05-2021
08:51 PM
Hey there, If you're having an issue with credits, I'd check with the airline; specifically the team over on social media to see if they can help. Apologies if credits did expire, though.
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08-01-2021
10:28 AM
08-01-2021
10:28 AM
Yep, exactly. The child may be asked, as well. But should be fine.
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07-18-2021
10:42 AM
07-18-2021
10:42 AM
To add, you can also DM the airline on any social media for assistance there too. Apologies for the frustrations.
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If theyre all on the same confirmation number, you can check in all at once in one swoop. Otherwise, you'll just need each person's confirmation number and they're acknowledgement of the COVID-19 precautions. You can then send them their bpoarding passes.
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07-06-2021
11:33 AM
07-06-2021
11:33 AM
The domino effect can be played out in many ways, as mentioned above: Weather here, weather there, crew timeout, no aircraft, etc. DM SWA for some assistance and they'll reply ASAP too.
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+1 to everything said above. The airline is getting a ton of messages so responses are going to be almost as slow as gov't too.
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This is great feedback for the team directly. You can hit Contact Us below, or reach out via DM on social to share this with the SWA team.
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That's cool - thanks for sharing this!
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06-09-2021
07:59 AM
06-09-2021
07:59 AM
I'm unsure of an official request, but if you go up to them after they land, or during a stopover, I'm sure they'll be fine. They let me in once too! I'll note it was pre-Covid, so not sure if that'll change things, but give it a shot!
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Definitely one of the best hidden perks ^^ 🙂
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06-02-2021
07:58 AM
06-02-2021
07:58 AM
I'm not 100% sure but did you get a credit to buy new luggage? If so, you could do it anywhere.
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06-01-2021
08:55 AM
06-01-2021
08:55 AM
Passengers travelling with children ususally can, so I too suspect you should not have an issue. Best of luck!
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06-01-2021
08:53 AM
06-01-2021
08:53 AM
Flying free for pretty much the basic size is such a great perk. Just try and protect them and y'all should be good to go.
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Happy the agents are great, sorry for some passengers. You can also DM the airline via social media for a direct response there too.
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05-06-2021
06:11 PM
05-06-2021
06:11 PM
Or ping privately via Social, thanks for the thoughts!
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You can also DM on social media. Best of luck with this.
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04-22-2021
09:10 AM
04-22-2021
09:10 AM
Try returning to the airport to see if the ground crew has it. If not, DM them on social media with a description and see if they can track it down for you. Best of luck!
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DMing via social media is an option too, the team there can take everything and get it over to the appropiate folks.
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You can also let the flight attendant know you're a bit anxious -- they'll do what they can to take care of you with the SWA LUV. Additionally, try distracting yourself in the moment as much as possible. Hope everything goes smoothly,
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03-15-2021
08:59 AM
03-15-2021
08:59 AM
+1 to calling, sounds complex but potentially doable if there's space. Hope everything works out!
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03-08-2021
09:29 AM
03-08-2021
09:29 AM
You can also share it via social media DMs too, if it helps. Sorry we can't assist with it here.
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