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Currently, Southwest only flies out of 2 of the 3 major NYC airports (Newark and LGA). You can always share your thoughts by tweeting the airline (@SouthwestAir) or by giving the folks a call. The teams are always looking to understand customer needs when it comes to routes. Personally, I was annoyed when the direct flight from Newark to South Florida (FLL) was cut. But hey, hopefully it'll come back. Safe travels, Zev Community Champion and Companion Pass Holder
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02-11-2019
05:55 PM
3 Loves
The ski carousel at DIA is super cool! Once my long/tall dufflebag showed up there as opposed to the regular baggage slot. Love it! Zev
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Easiest way to share this is to tweet it at the team (@SouthwestAir). Safe travels!
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02-07-2019
09:42 PM
02-07-2019
09:42 PM
Mind if I hop in? When this error occurs, did you try the in-flight support option? Or chat if it's available? Z
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Hey there, Routes are set way in advance. Airlines vary with their routes: on Sunday there may be a direct, but on Monday there isn't. Honestly speaking, Southwest is 99% UNLIKELY to add a direct flight for that date if they haven't already. Be sure to share feedback though, so that the airline knows that is a passengers request. Hope this helps! Safe travels. Zev
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02-04-2019
10:46 AM
02-04-2019
10:46 AM
Hey there, I've never flown out of that airport, but I'd assume it's very similar to the airport. Maybe each group is bussed over? I'm not sure. If you tweet @SouthwestAir on Twitter, an airline rep may be able to provide more details. Let us know what you find, Zev
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02-02-2019
07:59 PM
5 Loves
Hey there, You've come to the right place to discuss it, and the right airline to fly. Texas is a great place to visit, and you'll have a great time, both in the air, and on the ground! To start, you're allowed 2 free bags, as long as they are each under 50lbs. That includes the bags weight -- so don't use a super hevay material type suitcase. Also, Southwest has a cool boarding process. The earlier you check in (starting 24h before the flight) is your spot in line to board the flight. Learn more here: https://mobile.southwest.com/boarding-the-plane. Lastly, to cool your nerves, know that you're on an airline that truly LUVs their customers. You're in great hands! Reach out with any more questions, Zev
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02-01-2019
09:15 AM
To add, have you tried opening a PDF on your phone? As in, email it from your computer to your phone and open it there? Hope this helps, ZevSupport
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01-30-2019
02:07 PM
To add, I found this article super interesting: Southwest Agreed to Pay FAA for Inspectors during Shutdown
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The Social teams (Twitter, Facebook) can help with this too!
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Hi, Since February is really just a few days out, that's possible! I'd suggest you tweak the airport search: sometimes the airport you have in mind might have a smaller number of flights, which is why they are all sold out. Does this help? ZevSupport
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From what I've heard, that sorting facility is amazing and they really add their LUV (I know, cute) when trying to pair items with their owners. Hoping you hear from them soon.
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01-24-2019
12:27 PM
01-24-2019
12:27 PM
Got that part. Thanks for bolding. My question is, must I wait for the billing statement to close, or as soon as I hit 4k, the companion pass is already sent/sending?
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01-24-2019
11:28 AM
01-24-2019
11:28 AM
Great read, thanks for sharing! Just to be clear, does the CP come through as soon as the 4k is paid, or you have to wait for the monthly bill?
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Hey, Super sorry to hear. First off, did you double check you're logged into the proper email account?
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As I like to add on, you can also try reaching out via social media. Often, the phone support and social support can do the same job! Best of luck! ZevSupport
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01-17-2019
11:38 AM
Also, if I can opine, if some of you enjoy aisles, you'll likely be able to snag a bunch if you're in Group A and the start of B. Safe travels and enjoy! ZevSupport
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01-16-2019
01:30 PM
1 Love
Just to add in, Southwest currently has an advisory out for Winter Storm Harper [https://www.southwest.com/html/advisories/swa_travel_advisory_20190161547661127823.html]. While the New York region is expecting some weather, the airline hasn't officially announced an update on it, yet. That can change as mentioned above. Safe travels, ZevSupport
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Mind if I hop in here? I'd recommend you check with Chase on how the referal system works with this promo. Since they're the authorizing bank, they'd have all the answers. Hope this all gets sorted soon, ZevSupport
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12-22-2018
08:09 PM
Congratulations! I think these are all great ideas to share with the broader term (calling, social media). Hopefully, until any program is rolled out, you and your companion can sit next to each other.
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12-17-2018
08:16 AM
1 Love
The flight attendants might make a special announcement about it too. Let us know what you find!
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12-16-2018
04:19 PM
Just to jump in, the change (and refund) must be made wthin 24 hours or else there's nothing that can be done (except getting another voucher)!
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12-12-2018
05:33 PM
In my personal opinion, the airline won't usually sell a ticket/connection it thinks it can't meet. Keep in mind that a manifest usually details which passengers need connections, so they'll do what they can to move you along. That said, certain things are always out of airline and human control. If you can take a later flight, it might be wise if this a season (aka winter) where ice and snow can delay a plane for even a few minutes. Hope this helps, Zev
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12-06-2018
12:44 PM
12-06-2018
12:44 PM
If I may suggest, maybe also share the flight number/destination and coat type on social media. Maybe the employee who found out is actually out there looking for you! Zev
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It's real great reading your kudos to the curb-side team. Often, passengers skip over them and their work, since they're rushing for a flight! Go Sergei in Sacramento!
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Hey, Apologies again for this. Just to clarify, points don't expire but in order to keep your Rapid Rewards® account active, you must earn qualifying* Rapid Rewards points at least once every 24 months. Points can be awarded via partners, shopping, flying, etc. Hope this helps going forward. The airline would LUV you back, Zev
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Hey, For the late response, hope this is worth it: Usually a hard restart, or a re-sync of the app/play store works with the redownloading. Hope this helps, and please reach out for any future assistance, Zev
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12-04-2018
10:54 AM
12-04-2018
10:54 AM
If I can jump in, while it was certaining disrespectful of this employee, these types of incidents can happen anywhere, and with any company. When they do occur, it's the job of a good company to retrain, or in some instances, remove the employee from that position. Hoping you give Southwest another chance, Zev
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12-04-2018
10:53 AM
2 Loves
Oh, wow! That's not a plesant sight to witness, and defintely not one to think of either. Regarding the airline's pet rules, Southwest states that: A pet that engages in disruptive behavior may be denied boarding. Examples of disruptive behavior include (but are not limited to): Scratching, excessive whining or barking Growling, biting, lunging Urinating or defecating in the cabin or gate area. Hopefully, this prevents certain pets from ever boarding the flight. I'd also suggest you share this via Contact Us as well: https://www.southwest.com/contact-us/contact-us.html. Zev
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