Southwest Airlines Community

Thank you once more. You provide good advice. I will follow it.   Cheers! ... View more

@TheMiddleSeat I love the reciprocity in that one if it is as described. If he canceled his trip, the EBCI fee is lost. If SWA screwed up, all they do is refund the fee? I'm not sure what to expect since, as you pointed out and as we know, boarding positions have been assigned. But, geez, that's not fair. ... View more

@SWFlyer007 wrote: i got a change, but it was only 5 min from the original take-off time.   Sometimes the stars align and the change is basically the same or an improvement over what you had booked yourself! 😁   —Jessica ... View more

@shurrieann wrote: That’s funny that a moderator has marked this solution as solved when I have yet to be contacted by Southwest.  Again, Southwest customer service lacking. Actually anyone can mark  a solution - not just the moderators. As to why it was marked, your solution IS to contact customer relations. ... View more

I am hoping to find enough interest in this cause that Southwest will update the handicapped policies to assist all handicapped passengers to get a front seat when they are known to be on a Southwest delayed connecting flight. I am certainly not looking for an apology or compensation... merely a correction to the inconsiderate handicapped seating policy. ... View more

Trail mix implies nuts and fruit. It is a snack mix, and I think it is tasty. Of course, I'm not a gourmand. ... View more

Might it make sense to cancel your original ticket and apply the travel funds towards a single trip BWI-LAS? ... View more

I hear what you're saying,  but... what would you suggest they do?    They told you up front they may fill the middle seats.   They told you as soon as they exceeded 66% seats full.    They can't predict the future.   What other logical option is there?    You don't have enough time to rebook?   Well,  look on the bright side... the late notification means maybe 20-30% of the seats are still empty.  Sit behind the wing and you might just get an empty middle seat... like we all hoped even before Covid.    The straight talk is...you need to stop treating this an an emotional issue and try thinking about it rationally.   They told you the rules and are following them.   There is no evidence that filing middle seats is adding any measurable risk.     If flying were dangerous,  wouldn't all the flight attendants be sick?   And conversely,  if you're that concerned about it,  your only safe bet is not to fly.   Moving the needle an immeasurable amount by leaving the middle seat open doesn't do anything other than appease emotions.    Sit at the window and blast the air vent down on your face.   Having someone sitting next to you won't matter.    ... View more

The policy is that you can remove your mask briefly to eat. That is said repeatedly at boarding and on board. Last week, I heard an announcement that the new policy was that you must replace your mask between bites. I'd sure like to see that be true. ... View more

No need for a larger person to buy an extra seat. Southwest will provide and extra seat for free under the "customer of size" policy. It is quite easy. ... View more

Besides  federal law now says masks are mandatory for those age 2 and higher. That applies to all airlines. So if you plan to fly airline “x” instead of southwest, you are about to be disappointed.   if you want to wear a shield too, that is ok. ... View more

@reneepasley   I apologize for any inconvenience our policy change has caused. Any animal that formally traveled as an ESA and does not meet the requirements as a trained service dog, may be eligible to travel as a pet under our current pet policy instead. As a peer-to-peer forum, we are not equipped to assist you here, but I'd encourage you to Contact Customer Relations  for assistance, especially if you've encountered any inconsistencies on a specific flight. Thank you!     ... View more

@gsking  we must be flying very different routes, I've been on 4 flights since the middle seat policy was lifted, each one was full, and seen stand by names prior to boarding on each flight as well.  I'm sure that isn't the case for many flights, but I'm just saying, full flights for me has been the norm.   ... View more

@PetertheProphet wrote: Maybe the original poster shouldn't have sworn at the gate agent, but she was forcing him to reduce his oxygen saturation DESPITE knowing about his medical condition. Not sure if you've ever run a business before, but when profit margins are as razor thin as they are when one is running an airline, the customer gets the final say.    Ever heard the old expression, "Don't bite the hand that feeds you"? Well, in this particular case, the customer is the one providing the money. No need for the wheedling; you know very well that Southwest would have filed for Chapter 11 bankruptcy had it not been for federal TAXPAYER bailouts. No Southwest would not have filed for bankruptcy had it not been foe the federal TAXPAYER bailouts. All that money was spent to keep people on the payroll. Absent the TAXPAYER baiiouts the airline would have done what every  other business would have done - it would have fired   thousands of employees and remained in business.   Masks are require - period. If you or some member of your party can't / won't wear one, then don't try to get on the plane. ... View more

Is this possible to still earn enough points? Through buying flowers for example? Or something? I myself am only 5,000 points from a CP pass.    But someone linked this helpful info in another thread so it looks like the only way would be if I took a flight? As my statement close date was Dec 10 and I am still off by about 5,000.   https://www.southwest.com/html/rapidrewards/eoy-tier-communication.html   Is the info in the above link on processing times etc not true then? ... View more

Don't forget that all of your children will be required to wear a mask. No exceptions. ... View more

@Floridagal45 wrote:   Sorry to hear of your issue.   Southwest is simply doing what it said it would do (and you agreed to) when you bought a non refundable ticket.   Who knows what the virus situation will be by 5/31/21. It may have improved enough for you to take a flight.   If not, you do have some recourse. SW has an unofficial policy that lets travelers with expired travel funds turn those funds into vouchers. This can only be done after a travel fund expires. It must be done within 6 months of the expiration date. The resultant voucher can be used by anyone but expires in 6 months. Cost (subject to change) is $100.   Hope that helps. ... View more

@frenchie213    So what happened when you call Customer Service like Blake suggested.  Please don't be one of those that get on here and complain, (and hoping to possibly get restitution) yet never come back and leave the readers not knowing the final results, even if it no result.  ... View more

@bwallet wrote: Flying in to something that is non-changeable and non-refundable a few hours before it is risky. All types of things can impact and delay flights including weather and mechanical issues. If it is important, I would fly in the day before. Agree with you completely.   I learned from an early life experience. I was to run a meeting in Kansas City that was to start at 10 am. I was on a flight due to arrive at 8 am. Plenty of time, right? No. We tried to land 3 times (fog - visibility right at minimums), and failed three times. Off to Salina KS we went.   I finally got to MY MEETING at 1:30. I was the only one that was late. Never again. ... View more

@SWFlyer007 wrote: I know I can't be everywhere at once, but I will say it again, I just don't see any of the things that people post on here about.  I'm not evening inferring somebody isn't being honest, it's just I don't see it, and yes, I've flown often.   I flew a handful of times in October and it was pretty well compliant and only a few reminders, full compliance by flight staff.   I felt pretty good overall on the plane.     ... View more

@bwallet wrote: Food is cheaper at George Bush than Hobby. Other than that, I like Hobby. Hopefully, this will not mean fewer flights to/from Hobby. From the Midway point of view I don't expect any long-term reduction, the place is already about maxed out and will continue to be an airport with a dominant amount of connections being made.    O'Hare will have only a share of a handful of gates, so I think we're only looking at a few destinations for people that aren't connecting in Chicago. I'm sure there is some big data showing people want to come to conventions or business on the north/northwest side and where those people will fly to.    It seems like looking for an opportunity to establish some foothold in a place that otherwise wouldn't have been available, and it's a way to carry some more staff to avoid a layoff.      ... View more

@sampler wrote: Have proof on cell phone was not a misdial. Others can think what they wish, but I have said enough on the topic.   Oh, thank you for providing that information. I had asked that a couple of messages ago but your replies ignored it.   That makes your situation much more curiouser. Hopefully you provided the day and date and number dialed when you sent that information to Southwest? ... View more

If you purchased the wanna get away fare you would need to pay the fare difference to upgrade to the anytime fare in this case the fare difference between your wanna get away ticket and the anytime fare was $399.    It's no different than if you are on say delta and they have a first class seat on an earlier flight they don't just give it away you would have to upgrade to the first class cabin.    -Blake ... View more

The lady who called told me that accepting the change didn't impact my ability to still make a no cost change based upon the schedule. I have gotten like 5 emails in the past two days about schedule, and this is the only one where they called. The difference was that this went from a one-stop flight to a nonstop which made me happy, of course. No offer of a refund, but I don't want one anyhow. This flight leaves slightly later than the original and arrives much earlier. ... View more

Yesterday, I was A-20, and more than five people lined up...but only five boarded. Honestly though, I've never seen them tell someone that they were out of sequence when they went to board so I'm not sure that they have ever checked this.   Lining up by number would require interaction. People are not, um, astute enough to simply pay attention if the were to were to add some sort of numbering to the dots...unless the numbers changed, people would have to do math.  ... View more

Given the nightmare that Apple Leisure Group clearly is, why does Southwest continue to let them use their name and continue to promote them? I know that the answer is money, but is it worth the ill will? Let alone the ethics of being partners with a company like this. ... View more

See the posts earlier in this discussion, along with the FAQ in my post here.     ... View more

@bwallet wrote:     It is hard to tell how many people have A-List or higher with Southwest since with no upgrades, there isn't as clear of a distinction. Still, I'm sure that it is a lot. What has changed in the past 20 years that has made for so much bloat? I'm A-List and fly about 30 times a year. I can only remember a very few times over the last 5 years where I ended up with a boarding position outside of the A group -- and when that happened I was allowed to board at the equivalent of A-61.   There may be bloat, but It hasn't affected my ability to get a decent boarding position. ... View more

If you bought a fully refundable ticket, you can get your money back.   If you bought a non refundable ticket, you will get a travel fund. ... View more