Southwest Airlines Community

I've got plenty of standard size bags.  But, since I fly Southwest primarily and work travel is starting again, I wanted to get one for Southwest that allows me to fit in a few more things.  I love that they have a slightly larger size allowance. ... View more

I'm trying to find the max size I can carry on that is within the limits.  Most 24 inch bags are actually bigger with wheels.  I have a standard size bag and have seen so many people with huge bags.  Never realized Southwest actually has a larger carry on size limit than most airlines.  I don't want to be abusive and have a bigger bag, but would like to find one that is right at the limit.   ... View more

My thought is that they should have at least told us they were doing this.  ... View more

Both AM flights are available.  I'm going to try to call again this evening and see if I get a different response from a different agent. ... View more

Where in this email does it state a flight with better availability?   We want to make you aware that a portion of your trip with Confirmation XXXXXX to Orlandoincludes a flight that may not allow for an open middle seat next to you. In addition to the multi-layered approach we are taking to support your well-being and comfort, we are currently making an exception to allow you to change to a similar flight option at no additional charge*.   Flight Options At this time, we do not see a similar flight option available for the same day of travel. To change your reservation: If you'd like to ask about availability on flights within three days from your date of departure, please call us at 1-800-I-FLY-SWA (1-800-435-9792), and we will be glad to assist you. Do not attempt to change your flight on Southwest.com® as that may result in a change in fare. Please be aware that any flight you change to may ultimately depart with middle or all seats occupied as tickets are often purchased right up to the time of departure**. Southwest® Promise – What we are doing for you! With the Southwest® Promise, we're focused on supporting the well-being of our Employees and Customers by requiring face coverings, using HEPA air filters onboard (similar to technology found in hospitals), and conducting multiple layers of cleaning protocols such as applying an electrostatic disinfectant and an anti-microbial spray to every surface of the aircraft. We will continue to evaluate our policies and procedures based on public health guidance and advice from medical and aviation organizations. While many elements of our experience have changed and will continue to evolve, we are continuing to deliver the same Southwest Hospitality that you know and expect. We hope to see you soon. Your friends at Southwest Airlines® *Corporate bookings and Group Travel policies may vary; please reach out to your original source of booking for further assistance. Additionally, failure to cancel a reservation at least 10 minutes prior to departure may result in forfeited travel funds. **Aircraft type also remains subject to change per the Contract of Carriage. ... View more

I think just like announcements around wearing a mask, something needs to be said about touching another passenger.  It's stated quite clearly in their policy about encroaching on another person's seat.  It's generally quite obvious when a flight attendant walks down the aisle to check seatbelts that a passenger is spilling over into another person's seat.  I pay for my seat and expect to be able to sit within my space unobstructed by someone else.  As an A-List Preferred flyer, I've earned the right to have first choice of open seats.  I shouldn't have to move because someone decides to sit next to me that doesn't fit within the seat.  I've always had issues with this, but now with COVID, I really don't want someone else touching me.     I'm not suggesting measuring people or body shaming, but I also don't want to have another person spilling into my seat.  I had a situation a few years ago where a VERY large person sat between myself and a coworker.  The person was so large that we had their sweat on our legs.  We couldn't even put the middle arm rests down the person was so far into our seats.  I did say something to the flight attendant, very discretely, and was made to be the villain.  They offered to move me to the only open seat, a window seat and I explained I'm very claustrophobic and that wouldn't do.  She then went on to loudly say something to the person between us about making us uncomfortable.  The person then threatened us.  Other passengers were in shock.  The person threatened to hit us if we said another thing.  We & other passengers brought it to the flight attendants attention and it only got worse, the flight attendant then gave the person all kinds of special treatment through the flight.  My travel companion and I were threatened by the person at the end of the flight.  When we brought that to the attention of the flight attendants, along with other passengers who had witnessed this, they escorted the person off the plane.  We were relieved until we deplaned and realized they were apologizing to the person and giving them a voucher.  When we asked about this, they said 'how would you feel?'  We ended up escalating and getting a formal apology and both of our flights reimbursed.     After this, I'm a bit nervous to bring anything up.  I shouldn't have to put myself at risk of being harassed or threatened by another passenger.  The flight attendants should take care of this.   ... View more

I'd definitely complain.  You followed protocol booking 2 seats.  By doing so, there was an additional seat for you.  Southwest doesn't overbook flights anymore, so you should have been allowed to board and have your 2nd seat.  Quite honestly, I wish more people would do this.  It makes travel easier for the person that needs a little more room and for the person who would otherwise have their seat encroached on.  I would print the policy & keep it with you in the future. https://www.southwest.com/html/customer-service/extra-seat/index-pol.html    ... View more

I shouldn't be the one that has to be reseated.  I'm A-List Preferred and deserve to be able to sit in the seat I choose.  Yes, they send that email 3 days out, but the routes I fly quite often are all booked and even if you switch, there is still a chance the new flight will also be booked.   ... View more

This has been a requirement for quite some time, they now have Federal Law to back it.  The 1st time we flew during the pandemic was in May of 2020 and we were all required to wear masks.  The 2 and up policy has been the same since they started requiring masks.    If you search through these threads, you'll see multiple discussions about the mask policy that have been going on for quite some time. ... View more

It really is sad.  We've seen flight attendants not wearing them while seated & not eating or drinking and flight attendants not wearing them properly.  We've seen people with bandanas that don't go under their chins.  We've seen people not wear them and even moved seats and complained once about a man that said he wouldn't wear it.  They talked to him, we took off and he didn't wear it the entire flight except when flight attendants walked by.  A friend is a customer service manager for American and they don't tolerate this behavior.  They ban people for life that don't comply.   ... View more

Unfortunately, our normal destination is MCO and even now the planes are full to the reduced capacity, so I'm sure they will be booked for the Holidays.  I have an email directly from Gary Kelly that says saving seats & bin space is OK and anytime someone has questioned me, flight attendants included, I pull out the letter.  My husband & I have never had an issue with me saving him a seat.  If I purchase a seat for my 'Wedding Dress', I will place it in a seat with its boarding pass and then save another seat for my husband.     I just don't understand why I have to go to such lengths.  If I want to buy an entire plane full of seats, they should sell it to me. ... View more

We book everything as One Way tickets and often book multiple days to and from a destination when flights are cheap.   ... View more

@MKKuehner wrote: I guess my confusion came when I received an e-mail saying that my companion could board at the same time as me because of Covet -19.  this seems to be know by some people at the gate on not with others.  if you read the other clients posting I am not the only person that seems confused over this policy.   I’m A-Preferred & have companion pass. I never got that email & southwest told me the system doesn’t allow a companion to get consecutive boarding with you, which is what is supposed to happen with someone on your same reservation.  It’s crazy. Their best clients & we don’t get the perks.  ... View more

Actually, per the email I got from southwest, a musical instrument or a wedding dress are among the items that allow you to purchase another seat.  ... View more

I'm buying a guitar case!!  Southwest won't allow us to purchase a 3rd ticket unless one of us is oversized or we are carrying a musical instrument.  Ridiculous, that with COVID cases on the rise we won't be able to buy a 3rd seat.  Delta & American will allow us to to do this.  Other airlines also fly a variety of planes that gives us the option to choose a plane with just 2 seats per side of the row.  Southwest really needs to reconsider this.  Too many people take their masks off when a flight attendant isn't looking or 'actively eat and drink' during the entire flight to avoid wearing a mask.  I'm not risking being that close to someone. ... View more

And the plot thickens.  I called Southwest and they are seeing the same thing.   A promotion I registered for with no details.  Very odd!! ... View more

There isn't any information there. When I click on promotion details I get a blank screen that just says registered. ... View more