Southwest Airlines Community

@Jmc312901 wrote: I had a credit of over $300 that expired the last week of August. I tried to request either a voucher or extension, any options not to loose too much, but they simply stated nope in the email and a bunch of mumbo.    So, I am assume they aren't working with us anymore? Once they expire, that's it?    Did you request the voucher after the funds had expired? For many years this has been an option with a fee (most currently $100 per fund/person).   There are ongoing changes with Southwest's telephone customer service avenues, so it's possible you just reached an uninformed rep. I'd recommend contacting Customer Relations via social media direct message and make the voucher request.   Good luck.   Contact Customer Relations  ... View more

I repeat... no forms are required at Burbank.  It's business as usual.   It was the same at LAX in July.    Nothing to worry about whatsoever.  ... View more

@Douglasd wrote:   I’ve worked in customer service and there’s always something that can be done if you actually care about your customers. I’m just letting everyone know - they do not care at all. Be careful purchasing SWA tickets. I will no longer be doing so. Sorry to hear about your mother.   Southwest had a special program that provided extensions for people whose funds were to expired between March 1 and September 9 of 2020. It did not have to do that.   COVID likely affected travel plans for millions of other Southwest customers -- not just your mother. So should the airline make exceptions to the special program for millions of people or just your mother. If just your mother - why? What makes her more special than the millions of others?     ... View more

Unfortunately the 855-234-4654 is no longer an option to reach customer relations you would need to send an email through the website or you can send Southwest a DM on Facebook or Twitter.  ... View more

So I was able to connect to it and it took me to the SW portal and SW community but other sites like Twitter it didn't work unless I paid for the Wi-Fi. Normally if I'm not connected to the southwest network I won't have access to the in flight portal. In this case I could also see the movies, live tv, flight tracker using this network but never seen the network before this flight.    Maybe if I see it again I'll stay on the plane and let everyone else get off first when we arrive to see if the network vanishes once other customers are gone.  ... View more

It's kind of amazing that this was allowed to happen. What happened to the container that the chicken was in? Who thought to put a bunch of raw chicken *through* to baggage claim as-is?!!!? So gross. There's no way that chicken is edible now. Should just have been thrown away. Give the customer a $25 voucher to buy more chicken 😂   --Jessica ... View more

I want to take a moment and encourage everyone to refresh themselves on our Community User Guidelines. We want all Members to feel comfortable sharing thoughts and ideas here, and we ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive. Thank you. ... View more

IMO, you should not have been charged. In the event of a cancellation by Southwest and when Southwest rebooks you, you should have the option to make a one time change for free, even if the cancellation happens the day of your flight. Since this happened the day of, you may not have gotten the typical e-mail with the "Your flight has changed" verbiage with the option to change your flight, but in theory you should have been able to make a complimentary change online. I don't think the Southwest agent should have charged you over the phone.   --Jessica ... View more

@yogamon Do you know every city your plane was scheduled to be in today?  It is so naïve to look only at the weather where you are and think "it's totally clear, everything should be fine".  Your plane could have been in 6, 8, 10 cities today.  And once again, flights are not cancelled solely because not enough seats are sold.   --TheMiddleSeat ... View more

No.   Go away, troll ... View more

I read it. Totally agree Southwest has gone downhill. ... View more

You want customer service end this ‘covid’ hysteria.  ... View more

I have never been in boarding group C. I'm sure it can be less than ideal. Prior to the increase I bought early bird for almost every flight. Now that the cost has gone up I don't buy it as often. I just set a reminder and make sure I check in 24 hours in advance. I carry the SW Priority card which gives me 4 seat upgrades a year. When I've had high B numbers I've used those seat upgrades. You have options to stay out of C boarding. Spend some money, upgrade your CC or be ready to checkin 24 hours before the flight. ... View more

Southwest is not doing a good job of handling this entirely self-inflicted situation. My flight on Monday was significantly delayed. They knew that this would be happening by the middle of the previous day. They notified me at 2:30am for a 6:50am flight. If they had notified me the day before, I could have possibly rescheduled. There were other possibilities. This was poor handling. Southwest should do better at being proactive in handling problems caused by poor management.   However, I did get an email from them later in the week giving me $100 of LUV. I'd rather they had get me to work on time. I'd rather they would have let me know about my delayed flight earlier. I suspect it was easier for Southwest to make me late to work than to deal with me trying to reschedule. For that, Southwest, you suck. But, as bad as Southwest is sometimes, they are generally better than any of the other choices, and no one else would have proactively sent me a voucher.   Now, if SWA stock would just improve. I've lost a chunk of change on SWA and BA stock in the last few months.  ... View more

I could be totally wrong but I don't think you'll find Aruba to be that busy since Southwest doesn't actually have a large number of flights there. Regardless, you are not entitled to the fly by benefit since you are not flying on a Business Select fare. You will need to check-in to receive your boarding position which will be in the general boarding group. I do believe you can check in 24 hours prior to before departure to get a boarding position, then show proof of negative test at the airport. You could purchase EarlyBird as long as departure is more than 36 hours away.   --TheMiddleSeat ... View more

There are no requirements but if you’re going to take an airline that doesn’t require their employees to be vaccinated to visit a high risk state then do yourself a favor and tested after the trip.  https://covidactnow.org/us/virginia-va/  ... View more

to amplify what themiddleseat said, it is possible thru more rewards which is accessible thru the Southwest website, but only available for Chase Southwest card holders.   It is VERY expensive from a points standpoint to book an international flight. The point conversion to ticket dollars, frankly, sucks. ... View more

How will SW know you've been in Portugal? ... View more

Thank you for the insight.  This is more information than I was able to find on any SW help site or even walking through lost item process.  I understand there must be a tremendous amount of lost items and I am no more special than the next guy.  Maybe where SW falls short is the lack of process explanation and potentially technology to assure a more organized approach to lost item recovery.  Eye opening to see the inefficiencies. ... View more

I think it didn't happen.   No turtle fanatic mistakenly calls them tortoises in the same sentence.    It blows my mind why so many creative writers come here to leave random messages and then vanish.   What purpose does that serve?   There's no ad revenue or click bait.   Yet it gets spammed on at least three threads.    So curious.  ... View more

Thanks All! Exactly the info that I wanted to know. Some of us are willing to play these little “games” that we must play to get the best value for our money. Others are not. I don’t think that our friends who we’re traveling with are willing to jump through the same hoops as we are.  I’m the fare tracker in this group. I think that I’ll just pass on telling them that there’s been ANOTHER price drop. 🙃 ... View more

Believe you must upload your results to a Jamaican gov't website not SWA ... View more

Yes, in these points it is really very easy to get confused, one is superimposed on another. ... View more

In my experience,  the country or island you are traveling to has the upload site.   The airline only asks to see the QR code or screenshot.     ... View more

When you check in, at the counter ... View more

Too scared to fly,  wants money back.   Typical.  ... View more

I doubt we'll ever get a reply on this.   Too many things don't make sense.   Sounds like another creative writer at work.  ... View more