Southwest Airlines Community

Could they be anniversary points from Chase? The Southwest description for points activity is fairly minimal, but if it says "Credit Card" then it's safe to assume that the points came from Chase CC activity, and if you aren't sure what exactly it's for it would be best to contact them. But I'm not sure what else it could be if it was not anniversary points, referral points, or points earned from spending activity. Every $10,000 spent you get 1,500 TQP as well.   --Jessica ... View more

What did you do to warrant a FA "screaming" at you? Did you get up to use the restroom at the front of the plane when the restroom was occupied? You cannot form a line at the front of the plane. If you did this, an FA telling you to go back to your seat was warranted.   --Jessica ... View more

I noticed this too for one of my flights, and there doesn't seem to be a time limit to make the free change(s), whereas before you had to do it in 72 hours (on average) then the option went away.    --Jessica ... View more

Awesome post! I personally am not a fan of the F1 race, and I normally go to Vegas this time of year, but I'm waiting it out until after this race is over and all of this is hopefully gone? My fear is that the stands are going to stay up and it's never going to go away entirely ... I feel like they ruined a lot of the LVStrip to prepare for a race that, in the end, not a lot care about. Hotel prices have plummeted this week and I am sure people who paid hundreds/thousands for rooms are a bit ticked that they are quite cheaper now due to apparent lack of demand.    --Jessica ... View more

Good question; I've never had to cancel an ePass once I redeemed it, but my guess is you will get to use it again and you will just have to call them again to redeem it again.   --Jessica ... View more

@gsking wrote: And two per flight instead of 4 per 10 flights or whatever it used to be.  My poor liver! Don't Business Select fares get a free drink, too? I wonder with this announcement if they're going to resume the drink coupons, or if they're only for ALP / BS now.    --Jessica ... View more

Loving this! I'm so glad someone else uses Southwest Hotels as much as I do lol   I almost always book through them, unless I'm in Vegas/AC, where I book direct with MGM or Caesars. I had several Hyatt direct stays last year due to their partnership with MGM and a status match to Explorist, but MGM is transitioning to Mariott for partnership now, so that changes things. If I'm ever staying at a Holiday Inn or wherever, I go through Southwest.    --Jessica ... View more

Southwest is also adding a new perk for A-List Preferred members. Starting on Nov. 6, those status holders can get two free premium drinks on every flight with drink vouchers that will be loaded into customers’ accounts and accessed through the Southwest app.   OH. Will you look at that. Digital drink vouchers!!    20 flights vs. 25 gives me a chance to get to A-List now 😄 Although it still may be easier for me to get there with points ... lol ... we'll see how this goes!    --Jessica ... View more

Feel free to tell us here! We (fellow fans/fliers) would love to hear about it. And as @SoCalFlyer97 says, contact Southwest and tell them directly!   --Jessica ... View more

@Lostclimber wrote: So as a weekly flyer with Southwest I used to get drink coupons in the mail after 4 flights or so but now nothing … I can only presume that everyone else around me had these now luxurious coupons from past negative experiences but come on why do you stop rewarding your loyal customers?? This was discussed in this thread earlier this year - Southwest stopped sending out coupons - we do not know when they will send them again. I'm crossing my fingers that they move to digital coupons.   --Jessica ... View more

I can't say I've ever had this issue, my only guess is that the site was down for a time and you couldn't purchase points. I assume it's resolved now.   --Jessica ... View more

It all depends, offers change constantly.   --Jessica ... View more

Well this was a mouthful.    Did you officially file a claim? Did you eventually get your bag? Nothing is clear here. If this bag was as important to you on your "very emotional trip" as you claim, I'd go pick it up without hesitation, if that is what you were told to do.   Leaving a "Google review" ... is that what people do these days? I don't think I've ever considered going to Google itself to leave a review about Southwest (or really anything).    --Jessica ... View more

@sr103 wrote: The web version used to at least show 6-8 future flights on booking screen, but it is very laborious to scroll through 15 - 20 pages and update your own spreadsheet for future flights.   One of the primary needs of this is to avoid duplicate bookings, and to avoid missing a 'check-in', and boarding, resulting in forfeited fare. I'm not totally sure what you are looking for. Do you not see all your bookings on Southwest.com? They should all be under "My upcoming trips". If you have the Southwest app, they are all listed under the Home page and also My Trips, that might be a better view for you.   --Jessica ... View more

@dfwskier wrote: now Jessica -- you didn't lose your car -- did you?   😃😃😃 Thankfully I remembered where I left it! 🙃   --Jessica ... View more

@SoCalFlyer97 wrote: @jksobonya wrote: So on my recent Tues-Wed trip I used the new “Where did I park?” feature in the Southwest app (iPhone). There is an option to take a photo and add notes, and I did both. When I returned from my trip and looked at “Where did I park?” none of the data was available! No photo and no notes! It was like I never entered anything. Thank goodness I remembered where I parked! 🤣 So I’m trying it again, this time I am just adding a note.  I want to see if the note remains after a day. If the app is only keeping the data for 24 hours, that isn’t helpful 😂   Also as a side note - the Delete text is wrapping onto the next line for both notes and photos:        Has anyone else used this feature without any issues?   --Jessica Hi Jessica-    I have never used this feature but have an upcoming Tue-Wed trip coming up later in October. I found the option on my phone app and I'll try to reproduce what you saw during this trip so that it is in conjunction with an active flight itinerary.   Looks like you're doing an offline 'test' of this feature. You know the drill if it disappears after 24 hours...let 'em know:   https://www.southwest.com/html/contact-us/    Yes for sure! From what I can tell the parking feature isn't directly tied to a flight or anything like that - it looks like you can use it at any time. That probably makes sense because you could be flying any number of places on different itineraries and your parking info should remain until you go back in and delete it. Let me know how it works for you!   I may have just found the culprit - I logged out of the app entirely, logged back in, and the parking data is gone. While logged in, I added a note again, it saved, but when I log out/back in, it's gone. So that's fun. I will have to report it 🙂    --Jessica ... View more

As long as the 2 bags meet and do not exceed the sizing dimensions, I don't think it should matter if they are both rollerbags or not. Most people -do not- have two rollerbags though, so I'm guessing  that's why it's being questioned. Most have 1 rollerbag and something smaller like a purse or backpack. But again, if you just have these 2 items and no 3rd item like a purse or backpack, I don't see why you can't board with both, especially if one of them fits underneath the seat.    --Jessica ... View more

Seems strange that you can't log into the app, especially if you can log in via the browser.   I have found that, at times, the app will auto-log me out and I have to log in again, especially if there is a new app update. See if the app needs to be updated, and if so download the update and try again. It should eventually let you log in, sometimes there are connection issues and the login doesn't work for a time, but it's rare.   --Jessica ... View more

This is an older post - but - there is lots of incorrect information here. Southwest Hotels is not directly affiliated with Southwest - it is managed through a 3rd Party, Booking.com. So any questions/concerns/etc. need to be made through them.   Secondly, I actually use Southwest Hotels quite often - 2 different hotel stays over the last 2 weeks or so - and to date I have never had any problems. I use Southwest Hotels whenever I don't care about loyalty to a particular hotel brand and want to stay somewhere unique, and/or I get a lot of points for the stay. For my last 2 trips I got 3,000 points. So it's worth it from that angle if you want extra points, and they are Companion Pass qualifying-points.   --Jessica ... View more

Using a bot is easily against Southwest Terms of Service and you could be banned if using it and got caught.   That aside, what you're looking for is easily attained by purchasing an Anytime or Business Select fare, which includes Early Bird.   --Jessica ... View more

Where you seeing this? I don't have any e-mails about an upcoming sale and it's not on Southwest.com ...   --Jessica ... View more

@DancingDavidE wrote: @ZevSupport wrote: WiFi for me on newer aircraft has been very reliable. I agree in the past year the number of times it works is definitely on an upward trend for Max and -800's. Not absolute, but definitely improving.     Agree, I haven't had any problems on a MAX. 700s are a different story lol. Internet either doesn't work or works unreliably.   --Jessica ... View more

I wish!! Imagine getting complimentary pizza with every flight. I’m here for it.  — Jessica  ... View more

Not getting a confirmation e-mail when you booked should have been your first read flag. You always get a confirmation e-mail with every booking. You could have gone to Southwesthotels.com, clicked "Manage my booking" and clicked "Resend confirmation e-mail" to see if that would have sent anything about a cancellation.    With that said, Booking.com is the parent site and Agoda is a child site - Priceline, Kayak, Agoda, OpenTable, and others are all a part of Booking.com.    --Jessica ... View more

@mj2000 wrote: Nope. I received the email yesterday. This is a screen shot of the notice. First there has never been a "Law" regarding masking it was simply a "Mandate".  Whoever controls these auto generated emails better do some homework. This email looks strange. First, the links point to t.iluvsouthwest.com, which is possibly spam (I loaded the URL and it just has random ads for Southwest, and verbiage that "the domain is available"), and I'm not sure what LugLess is. Plus, look at how indented the "Travel Notice" header is.   This isn't an official email from Southwest. It's fake/possibly spam.    --Jessica ... View more

Seems like old verbiage. The federal mandate was dropped in April 2022. Masks are "encouraged" these days but not required. Some private institutions have required them over the past month or so (like colleges in NY and CA) but those are exceptions. It's not likely that full "mandates" will ever come back - hopefully.    https://www.transit.dot.gov/coronavirus    https://www.newsweek.com/mask-mandate-update-cdc-speculation-1823750    --Jessica ... View more

@SoCalFlyer97 wrote: @bec102896 wrote: Just in: soon you can standby on another southwest flight regardless of your fare class and Business Select customers will get free Wi-Fi!  i’m curious for A List A List preferred customers what are your thoughts on this change since you could be on standby with a lot more people certain times of the year. Keep in mind it’s only standby where A list still gets same day confirmed.     I'll weigh in as I usually book WGA+ (non A-List).   I think the Same-Day Standby policy change was necessary considering competing legacy carriers were doing the same. Since the benefit appears to be morphing into a standard feature across the airline industry, it makes sense in my opinion for Southwest to offer it too. Since Southwest generally does not like to upcharge for such "basics", I think this had to be done.   We should keep in mind two factors: Same-Day Standby List is different from Same-Day Flight Change (both currently included with A-List and WGA+ fares or higher). Of all the times that I've needed to use either of the Same-Day change benefits under WGA+, I have only needed to use Same-Day Flight Change; I have not needed to use the Same-Day Standby List benefit. It appears that non A-List'ers who purchase WGA fare will not get the Same-Day Flight Change benefit.   Regarding A-List, I don't think there's much to worry about because I assume A-List'ers will still retain their priority order on the Standby List based on fare, being placed only behind those who are re-accommodated due to flight disruptions and in front of everybody else. As for me who books WGA+, the policy states that non A-List WGA+ fare also remain ahead of WGA and behind A-List.   With all that being said, I think the A-List is long past due for much needed value upgrades. I would propose a number of add-ons to A-List so that this program too can better compete with the other carriers.    Example suggested perks to add to A-List combined with all existing perks:   A-List: Free Wi-Fi Transferrable Flight Credit for WGA Standand Plus Priority Pass Reimbursement (10 lounge visits per year) 100% TSA PreCheck or Global Entry enrollment Reimbursement 25% CLEAR enrollment Reimbursement   A-List Preferred: All A-List perks above plus Premium Beverage Prestige Priority Pass Reimbursement (unlimited visits) Free Companion Upgrades to Business Select Board after A30 if positioned at A31 or behind 100% CLEAR enrollment Reimbursement Agree with all of this!   --Jessica ... View more