Southwest Airlines Community

@tborz87 wrote: I have always flown Southwest in the past as has my family. However, after the way I am being treated I doubt I will again. I contracted Covid in March, before they knew what it was. I was scheduled to fly for a conference in April but suffered a stroke and now am unable to fly due to the pressure changes. I understood they would not refund my money and asked for a transferable voucher. They had me jump through hoops because it was work related. I have since done everything they have asked. I had both my work and the travel agency call them to state it was ok because I paid for the ticket and was not reimbursed. I have every email and person's name that I spoke to. They stated they could transfer them to rapid reward points and gave me a name and number for assistance. I called. Now they won't change it because they negotiated a new contract and it wasn't approved under that contract. It has been 6 months now that I have been trying to get this changed. I am out of options except to contact a lawyer. In my opinion they have stolen my money and are unwilling to help resolve this. Haven't I paid enough? Anyone have any ideas or know how to help resolve this? Hello. Sorry you are frustrated about the situation.   When you log in to your SW account, and click on my account, the first thing on the ensuing page is a list of your travel funds, and a link to the page where you can convert travel funds into RR points.   Are you not seeing that? ... View more

@Suebedoo85 Yes, you are eligible for a cash refund due to your flight being canceled. Call or contact Southwest via the live chat in the Southwest app or send a private message on Twitter (@SouthwestAir).   --TheMiddleSeat ... View more

@JF    Please keep in mind the Community User Guidelines when posting here in the community.  ... View more

Curtis -- haven't you heard?  --no airline has received a bailout yet. ... View more

SW DOES NOT CARE ABOUT ANY OF YOUR PERSONAL SITUATIONS! You are just a # to them and a source of income. They will not add the human side to their policies and make any exceptions. They have changed LUV into HATE. Once you use your credit funds, then make a promise to never fly them again, spread the word, there are petitions with over 3500 signatures asking for refunds for any paid ticket (Change.org). Look for an law office to help start a class action suit. All unhappy customers can ban together. Let's bring bad press to SW. They will not listen to your plea or sob story. Their officers are just interested in vesting their stock options. They just do not care about anything but their bottom line. They hide behind their positions and layers of management and policies. SHAME ON SW.  ... View more

Lighten up, Folks! Everyone is under a lot of stress right now. I have faith that SW will do the right thing in the end. Practice patience and good will. We all need good vibes right now! 🙏☮️ ... View more

SW DOES NOT CARE ABOUT ANY OF YOUR PERSONAL SITUATIONS! You are just a # to them and a source of income. They will not add the human side to their policies and make any exceptions. They have changed LUV into HATE. Once you use your credit then never fly them again, spread the word, there are petitions with over 3500 signatures asking for refunds for any paid ticket (Change.org). Looking for an law office to start a class action suit. All unhappy customer can ban together. Bring bad press to SW. They will not listen to your plea or sob story. They just do not give a dam about anything but their bottom line. They hide behind their positions and layers of management and policies. SHAME ON SW. ... View more

@mtnman wrote: Clarification please? If my funds expire on June 30, 2021 can I apply them to a ticket purchase on June 30, 2021 for a flight in July or August, 2021  (for example?) I'm assuming this would be the case? Thanks   No, travel must be completed by the expiration date, not just reserved. ... View more

@dfwskier wrote: We'll, let the DOT decide.   It'll take just one complaint to DOT, which will morph into a class action lawsuit, which will morph into a big customer uprising, which will morph into huge bill from lawyers.   Questions:   1) If it was what you suggest, why weren't all flights cancelled?   2) The fact that some flights were cancelled and some weren't says the firm exercised discretion in the matter, That decision was not forced upon the airline by any event.   As I said, hopefully the DOT will provide some guidance to carriers soon.   Customers who have been denied a refund for non-refundable fares after Southwest cancelled the flight: Document everything. If your request is denied despite multiple requests, you can (and absolutely should) file a DOT consumer complaint:   File a Consumer Complaint   That said... here's what happens when you file a DOT complaint: 1) There is a record made of the type of complaint, allowing the DOT to keep an accounting of the types of complaints each carrier receives. 2) Your complaint is sent back to the airline for resolution. 3) The airline may reconsider, or they may stick to repeating their policy. 4) If the airline still refuses to settle in the customer's favor, the DOT basically says they are done and the complaint is marked as "closed."   It's still worth making a complaint, and the more complaints the better. One complaint means nothing, but many complaints raises the attention of the DOT to that specific issue. Ultimately, I suspect all action on this will be based on the guidance that's hopefully forthcoming for the DOT.   To address your questions: It doesn't matter. The flights that were cancelled, it could be claimed, were because of the situation that is out of the control of Southwest. ... View more

https://www.southwestaircommunity.com/t5/Reservations/No-Airline-is-refunding-all-non-refundable-fares-WHY/m-p/104081#M578 ... View more

No airline is refunding non refundable tickets. WHY?   If airlines were to refund all non refundable tickets, a large number of those airlines would go bankrupt resulting in the loss of hundreds of thousands of jobs. Do you want to see that happen?     Southwest is doing far more than any other airline by extending travel fund expiration dates. No other airline comes close. ... View more