Southwest Airlines Community

Interesting article by Forbes - looks like Southwest is going to take a bath financially.   https://www.forbes.com/sites/rogerdooley/2023/01/06/southwest-meltdown-could-cost-825-million/?sh=57740326709f ... View more

@LubahnD wrote: They need to find someone to fix it.  A new CEO trained in house in Southwest family thinking.  This is a long term problem. Nationwide! So as you said this is a LONG TERM problem a new CEO tomorrow or next week won’t change a thing. Problems like this don’t just fix themselves overnight. You could go and buy a technology update sure but you have to make sure it works before rollout or you could have a bigger issue. Also things actually have to be voted on it’s not a one man show and you don’t just buy the first thing you see in the technology world. Go look up other airline technology failures or other company technology update failures there have been several (bad files, bad updates, weather knocking a system offline)    here’s what I do know in other airline meltdowns none of them covered all reasonable expenses or gave out 25K miles to all affected automatically (they might have given out compensation only if someone contacted the airline and you may get different than the person next to you who had the same experience)  ... View more

I have some ... View more

How much you wanna buy em for ? ... View more

Selling points is forbidden.  If found out, the points   would be zeroed out. ... View more

Air travel has risks, any airline can and has had an occasional meltdown, pick your poison or pick your pleasure. I was impacted, and made adjustments, no worries. If it was life or death I would have booked another carrier, chartered part 135, or flown my own plane. It wasn't, thankfully. Still, Southwest came through rebooking my flights at no charge, extending my companion pass so that I could renew it with points in January, and unexpectedly gave me 50,000 points for my canceled flights. Southwest is not perfect, none of them are, but they're one of the safest airlines, they meet my use case, and they take care of their customers under adversity. I thank Southwest for that and will continue to support them, including two new trips I just booked. Anyone truly not happy with Southwest can book an alternative; but me, I'm staying with them.   PS - I'm neither a shill nor Southwest employee, just a regular customer who's flown millions of miles across the globe with all carriers and by myself. ... View more

@TheMiddleSeat wrote: @LawsuitforSW wrote: Southwest Airlines told Fox Business that its employees sometimes "call on law enforcement officers to assist with crowd control efforts during irregular operations such as this week’s operational challenges." That does not say they asked the passengers to be removed.    --TheMiddleSeat I don't think we know exactly what Southwest requested. There was some effort to get people to come to the landside counters to get rebooked because the airside counters were overwhelmed.    All I know for sure if what I saw in the video which surely wasn't the approach that should be used, whatever was asked of them.     ... View more

I would ... View more

I'm not sure any price is a good deal if they can't get flights off the ground.   The SWA disaster will be studied in MBA programs for decades to come. ... View more

That's just terrible they wouldn't offer a voucher at the counter. This airline is such a dumpster fire. How long do you think it will take them to reimburse tens of thousands of people? If they do at all?  ... View more

I strongly recommend rebooking with another airline if you still can. ... View more

you got very lucky.   glad it worked out for you ... View more

If you were stranded for 4 days somewhere instead of the comfort of your own home I think your outlook may be just a bit different just saying. Luckily I had the means to fork out the additional money for hotel rooms and food for four days not to mentiona flight home with a different airline. Some people weren't so fortunate and having been living at airports! Now I have to submit everything for reimbursement and hope they consider it "legitimate ". Thanks Southwest for bending us over Merry Christmas! ... View more

So true they definitely bent over so many people  ... View more

There were hotels.  They didn't give me a voucher because they stated cancelation was solely due to weather,  which we all know now is a lie. Put me thru hell for no reason. ... View more

Try International Help numbers. Each country is on a different call center but able to help w all issues regardless of countries. They speak English.  ... View more

Submit it,I am. ... View more

I would think reasonable expense would be standard lodging for myself and 3 children, meals and flight on another airline since they could not accommodate me.  ... View more

See my post “not all SW fault” not summarize, yes new staff technology was due in 2020 and the post Covid financial picture did not allow investment in 2022 but was slated for 2023. Yes SW should not have offered as many holiday routes knowing their staffing was not sufficient to handle an emergency like this.  and finally, I totally believe that if your claim is submitted respectfully noting these non weather related failures on their part that everyone will be reimbursed.  as mad as I am I’m not giving up on this very good airline. It will take time and money for them to figure out this crisis and then right everyone’s claims.  regards,  former type A turned peaceful hippie ... View more

You can no longer rebook online. I just get error messages. My only option would be to start a new reservation. The problems keep changing and getting worse. The only rebook option is going to an airport gate station, apparently. Phone lines are down.   ... View more

I'd go ahead and book w another airline of I were you Southwest is still canceling the majority of its flights.  ... View more

I bet the link is going to get a workout. ... View more

How about you get stranded somewhere for days on end with out so much as a refund? How would you feel? ... View more

You obviously are not in this situation right now. They aren't issuing refunds and the methods you suggest do not work. ... View more

You know I would, but they have made my life hell last week and now this week. Cancelled my sons flight home tomorrow, no available flights for days not that I would fly sw anyway, so driving him home from Denver to San Jose. Should be fun. The gate attendant was so dam rude to my daughter inlaw’s brother after deplaning him with no plan or explanation to retrieving his luggage. Wth???  Not in the mood to be nice.  ... View more