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Posts
Loves Given
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Thanks for the feedback, everyone. You've been great about letting us know that you'd like to board with your Companion Pass designee, and we're exploring options to see how we can make this a better experience. No updates on that as of now, but if/when we do have new information, we'll be sure to share it on the Community.
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03-02-2018
05:07 PM
03-02-2018
05:07 PM
Hi @JPBOKC,
Were you ever able to book your Companion Pass?
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03-02-2018
04:58 PM
03-02-2018
04:58 PM
Hi @pavankumark10,
Per TSA regulations, carryon items are limited to one bag, plus one small, personal item. You can learn more about our bag policies here and here.
Lindsey
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03-02-2018
02:20 PM
03-02-2018
02:20 PM
Hi @jfkern,
Thanks for the great feedback on Rapid Rewards promotions. We're always interested to hear what our Customers are thinking, and I'm sorry that it seems as if there has been a lack of promotions available to you. One suggestion I have is to make sure that you regularly log into your account and click through the promotions tab to make sure you're enrolled in anything current promotions we're running that you're eligible for. Also, if you aren't already, sign up for our Click 'n Save and In a Nutshell emails. I want to assure you that your patronage is valuable to us, and that we appreciate you taking time to speak up here in the discussion forum about how we can better serve you.
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03-02-2018
02:14 PM
03-02-2018
02:14 PM
Hi @doomcontrol,
We do not sell Drink Coupon Books. We send Drink Coupons out after a Rapid Rewards Member has completed 10 flights, and occasionally our partners over at Chase Visa will send them out to surprise and delight our Customers.
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03-02-2018
01:56 PM
03-02-2018
01:56 PM
Hi @jpolk29,
Thanks for joining the Community! This is a peer-to-peer discussion forum, so we aren't able to tackle Customer Service issues here. Please reach out to us through one of the ways listed on this page at Southwest.com.
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Happy Valentine’s Day Community Members!
It won’t surprise you that one of our favorite holidays here at the LUV Airline is Valentine’s Day. And since it’s such a big deal around here, we thought we’d celebrate by unveiling some new features on the Southwest Community:
The Southwest Community Champions Program
We’re excited to offer Members the opportunity to be officially recognized as trusted voices within the Community. Check out the Community Champions Page to learn more about the program and see if you’ve got what it takes to participate!
The Outreach Page
In this new section of the Southwest Community, learn about how Southwest gives back by Loving People, Living Responsibly, and Building Resilience. If you have questions about Southwest’s involvement in the communities we serve, visit us on the Community Outreach Discussion Board.
Rank and Badge Changes
Within the Community, you can earn a variety of ranks and badges based on your activity. Writing blogs, posting comments, giving “loves” to other Members, and providing answers to questions that become “accepted solutions” are all ways that you can level up through the Community.
We can’t wait to get your feedback on these new features, so check them out and share your thoughts with us over in the Discussion Forum! Oh, and one more thing… will you be our Valentine?
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It won’t surprise you that one of our favorite holidays here at the LUV Airline is Valentine’s Day. And since it’s such a big deal around here, we thought it was the perfect opportunity to unveil some new (and exciting!) features on The Southwest Community.
The Southwest Community Champions Program
The Southwest Airlines Community is designed to be a place where Customers can interact with other Customers. We learn and we grow because of the knowledge and experience you share with others, and now we’re offering an opportunity for those who contribute the most frequently to be officially recognized as trusted voices within the Community. Learn more about this new program HERE.
The Outreach Page
Southwest Airlines is focused on connecting People to what they love, and we believe in doing that by being a champion for the communities we serve. Check out the newest section of the Community HERE to learn more about how Southwest gives back by Loving People, Living Responsibly, and Building Resilience.
Rank and Badge Changes
Within the Community, you can earn a variety of ranks and badges based on your activity. Writing blogs, posting comments, giving “loves” to other Members, and providing answers to questions that become “accepted solutions” are all ways that you can level up through the Community. Your top four badge achievements will now be displayed at the top of your Member profile.
We can’t wait to get your feedback on these new features, so check them out and share your thoughts with us over in the Discussion Forum! Oh, and one more thing … will you be our Valentine?
Lindsey Moderator Southwest Airlines Community
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Community Champions are leaders within the Community who help foster good conversation, share their stories, and answer questions in the Discussion Forum. Read on to learn more!
Q: What is the Southwest Community Champions program?
A: The Southwest Community Champion Program recognizes the contributrions of outstanding Community Members. Champions have contributed significantly to the Community with answers, support, and Stories.
Q: Who are the Champions?
A: Champions are Southwest Community Members who have been nominated, and invited, into the Champions Program.
Q: Are Champions employed by Southwest or have an otherwise formal relationship?
A: No. Champions are not Southwest Employees. Champions volunteer their time to the Community without the promise, expectation, or receipt of compensation.
Q: What benefits are received?
A: Benefits fall into three categories:
Status:
Community Champions will be given a badge on the bottom right corner of their profile picture that will identify them as Members of the program.
Perks:
Champions receive a variety of perks throughout their time in the program, ranging from exclusive swag to invitations to visit our Company Headquarters in Dallas, TX.
Access:
Champions have opportunities to connect regularly with The Southwest Community Team, making it easier to discuss questions, issues, and opportunities for the Community.
Q: How are Champions chosen once they are nominated?
A: Community Members who have been nominated (by themselves or by other
community members) are invited into the program by the Southwest Community Team.
Candidates are chosen based on their contributions to the community, knowledge of the
Southwest flying experience, and overall positive attitude.
Q: What does Southwest ask of Champions?
A: Champions are asked to continue contributing at significant levels to the community,
and to maintain a leadership presence within the community. Quite simply, Southwest simply asks Champions to continue being great community members.
Q: How long can I be a Champion?
A: Membership in the Champions program is a 12 month cycle. At the end of 12 months, all Champions need to be re-nominated and re-invited into the program. There are no
exceptions to this process. A Community Member can participate in the Champions
program for a number of years, assuming their contributions continue and they are re-invited to the program.
Q: How do you become a Community Champion?
A: Simple!
1. Contribute to the Community with a Fun-LUVing attitude!
2. Get nominated, or nominate yourself.
3. Wait for an invitation from the Southwest Community Team.
Q: Can I nominate myself?
A: Absolutely! Visit the Community Champions page to fill out a nomination form.
Q: Anything else I should know?
A: This program is a voluntary, unpaid, non-employee position. There are no guarantees
for any particular benefits.
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02-08-2018
04:39 PM
02-08-2018
04:39 PM
Hi @Blackpashun,
I'm really sorry to hear about the trouble your aunt had with the Refer-a-Friend offer. I know that must be frustrating. If you want a Representative to take a look at your account and help with an individual promotion, it would be best to contact our Customer Relations Department on Twitter (@SouthwestAir). This is a Customer-to-Customer discussion forum, so unfortunately we don't have the power here to make adjustments to Rapid Rewards Accounts.
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02-08-2018
04:02 PM
02-08-2018
04:02 PM
Hi @trekkienor,
I'm sorry about the difficulty accessing Southwest.com. We've made the appropriate departments aware of the issue. Keep in mind, you can always contact our Customer Support and Services Department at 1-800-I-FLY-SWA to make a reservation.
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02-08-2018
03:54 PM
02-08-2018
03:54 PM
Hi @snickens8,
If you want to apply, you need to do it before 5:00 PM CST tomorrow (Friday, February 9). Good luck!
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Hi @Debra108,
To be quite honest, it could be a few days or a few months. It varies depending on the number of applications our Hiring Team receives. I know that's not very specific, but I hope it helps!
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Hi @Serenity1905,
Yes, some of the emails may be delayed because of the tremendous amount of interest we received in the Flight Attendant position. Thank you for bearing with us!
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HI @Annaoneil,
This post contains step-by-step instructions on applying for the application process. Good luck!
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02-06-2018
02:38 PM
02-06-2018
02:38 PM
Hi @Danica65,
For step-by-step instructions on how to apply for the Flight Attendant position, check out this post.
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Hi @Jaxjaguars,
Our Hiring Team is hard at work processing the applications we've received.
Whether you have been selected to move forward in the hiring process or not, you will receive communication from us. Because we typically have a tremendous amount of interest in the Flight Attendant position, candidates may receive a follow-up email anywhere from a couple days to several months after submitting an application.
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Hi @Zotsypotsy,
Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.
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Hi @LaurynCardwell,
The emails may be a bit delayed because of the overwhelming response we've had to the opening. We'll reach out soon! If your dashboard says that we've received your application, you're in good shape.
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02-06-2018
02:24 PM
02-06-2018
02:24 PM
wrote:
Hi @LindseyD. My application status is "closed complete". I have not applied to be an FA before. Is this normal? I answered all of the questions correctly. Thank you!
Hi @ajoseph2345,
“Closed Complete,” “Received Submission,” and “Under Review” are all legitimate status updates on your iCIMS dashboard. Throughout the application process, these statuses are subject to change.
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02-05-2018
07:06 PM
02-05-2018
07:06 PM
Hi @carlbrennan22,
Here's the link where you can apply for the Flight Attendant position. Good luck!
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02-05-2018
06:07 PM
02-05-2018
06:07 PM
Hi @Lharb26,
No need to worry! Check out my most recent post here for some updates and troubleshooting information.
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02-05-2018
06:01 PM
02-05-2018
06:01 PM
Hi @nn,
No need to be concerned. Check out the "troubleshooting" tips in my original post. Good luck!
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Hi Allison!
It's ok, I understand. At some point, every one of us here at Southwest Airlines was in your shoes, waiting for a confirmation email and hoping for a dream to come true.
Yes, everyone who submitted an application can expect to receive an email. There will be cases where the email server blocks the confirmation email because it thinks it is spam. But that doesn't mean we did not receive your application. And rest assured, if we have your application, we have your contact info.
If your dashboard says "received submission," your application has been successfully submitted. Best of luck to you!
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Hi @Danafoster,
That's a great question, and frequent one! We've covered it in this post. Just click the "Spoiler" to view the full FAQ section. Good luck!
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Hi @Ericka_Lulu701,
No worries, you are not the only one who hasn't received a confirmation email! You can check out this post for updated information and troubleshooting tips.
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02-05-2018
05:37 PM
02-05-2018
05:37 PM
Hi, @moolay13,
The system is currently being hit by some pretty heavy traffic, which could be causing a delay in the emails. Check out this post for updated information on the posting, as well as some troubleshooting tips. Good luck!
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Hi @Audibells,
Yes, everyone can expect to receive an email, whether they have been selected to move forward or not. Currently, the system is experiencing very heavy traffic and emails may be delayed.
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Hi @Danafoster,
Yes, the application is for Dallas because that is where all training takes place. Base assignments are given out once initial training has been completed. Assignments are based on Operational needs and availability.
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Hi @deba65,
You can use this link to get to the application. Good luck!
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