1451
Posts
Loves Given
1452
Loves Received
180
Solutions
10-24-2017
05:14 PM
10-24-2017
05:14 PM
Hi @czschau,
I'm sorry you had trouble accessing the AList complimentary WiFi. If you purchase the WiFi, once you complete your travel you can contact our Customer Relations Departmen on Twitter (@SouthwestAir) and we'll reimburse it for you.
... View more
10-24-2017
05:09 PM
10-24-2017
05:09 PM
Hello!
It's pretty common for Customers to travel with camping gear. The limited release of liability form (photo below) is a form Customers sign that releases Southwest Airlines from responsibility if the item is damaged due to its fragile nature.
For additional info on traveling with a camp stove click here, and scroll about halfway down the page to "Camping Equipment."
... View more
10-24-2017
04:53 PM
10-24-2017
04:53 PM
Hey everyone!
I'm going to close comments on this post since it's a duplicate. Let's use the other one linked in the comment above.
... View more
Hello Southwest Community!
One of our favorite times of the year around here at Southwest Airlines is Halloween. The costumes, the candy, the fun… oh how we love it!
And, in the spirit of the holiday, the Southwest Community Team has some treats in store for you! First, make sure you log in to the Southwest Community on Halloween day to collect the 2017 Halloween badge. It’s gone forever when the clock strikes midnight!
But wait – there's more! We are also going to have a special virtual event where we give proper thanks to some of the Community Members who have gone above and beyond in the last year since our launch in July 2016.
We’ll see you on Halloween day, Tuesday, October 31!
... View more
10-24-2017
10:32 AM
10-24-2017
10:32 AM
Hi @JoyceW,
You can check your rollator at the gate, and let the Customer Service Agent know that you will need it when you get off the plane. Our Ground Operations Agents will make sure to bring it up to the jet bridge along with strollers and other gate checked items, so you will have it as soon as you step off the plane.
... View more
10-23-2017
05:07 PM
10-23-2017
05:07 PM
Hi @miles_suzanne1,
Make sure you let a Customer Service Agent know that you need wheelchair assistance when you check in at the airport! Also, if you need to be accommodated by sitting in a particular seat, you can request a Pre-Boarding Pass at the gate. That will give you a little extra time to get on the plane and get comfortable.
... View more
@RDHester,
Rachel, I'm so sorry to hear this, I can't imagine how difficult it would be to lose something so valuable. Please send me a private message (just click on my profile and you'll see a yellow button that says "send a message") with the make and model of your phone and your confirmation number.
... View more
10-23-2017
04:12 PM
10-23-2017
04:12 PM
Hi @rkmart57 and @wbmayberry,
I'm sorry to hear that you had trouble logging into the WiFi. If you have to purchase it, please contact our Customer Relations Department at 1-855-234-4654 or on Twitter (@SouthwestAir) after you've completed travel. We'll need to know your confirmation number and the email address you used to make the purchase, and we'll get it refunded.
... View more
10-23-2017
02:33 PM
Hi Everyone!
I wanted to provide an updated link to the stroller bag in our Southwest Store. You can now purchase it here for $17.
... View more
10-23-2017
01:57 PM
10-23-2017
01:57 PM
Hi all!
We have an updated Southwest Store website, and you can now purchase the stroller bags here for $17.
... View more
10-23-2017
01:55 PM
10-23-2017
01:55 PM
Hello!
I wanted to provide an updated link to the stroller bag - you can purchase it here for $17.
... View more
10-20-2017
12:52 PM
10-20-2017
12:52 PM
Hi @Cdbritton,
Changing the name on your Rapid Rewards Account requires the assistance of a Customer Relations Representative. You can reach one by contacting us on Twitter (@Southwestair) or by calling 1-855-234-4654.
... View more
10-20-2017
11:52 AM
10-20-2017
11:52 AM
Hi @lawoods69,
Have you tried clearing your cache/cookies? Sometimes we find that's the culprit.
... View more
10-20-2017
11:46 AM
10-20-2017
11:46 AM
Hi @Fig333,
The Southwest Community is a blog and discussion forum. For assistance with your personal Rapid Rewards Account, please contact Customer Relations on Twitter (@Southwestair) or at 1-855-234-4654.
... View more
10-18-2017
04:01 PM
10-18-2017
04:01 PM
Hi @mtully12345,
I'm sorry you were redirected. Call our Customer Relations Department at 1-855-234-4654. A Representative will request a new card for you. It takes about 2 weeks to process the order, and unfortunately there is no way to expedite it.
... View more
10-18-2017
12:45 PM
10-18-2017
12:45 PM
Hi @mtully12345,
For a replacement Companion Pass Card, please contact Rapid Rewards Customer Service at 1-800-445-5764. Also, keep in mind the test is being conducted on flights in or out of Dallas and Denver.
... View more
Hey Southwest Community! Boarding is a hot topic in the forum, and one idea we've seen repeatedly brought up in discussion is the idea of boarding with your Companion. Well, we're going to test it out! From October 18 to November 8, 2017, we will be testing Companion Holders and their designated Companion boarding simultaneously, regardless of the Companion's boarding position, IF they bring their Companion card. The test will include Companion Pass Holders that are flying out of Denver or Dallas only. The Companion Card must be presented to the Operations Agent at the time of boarding. If you get to participate, leave a note on this thread. We'd love to hear what you think! The feedback you provide us on the Community truly does make difference. Keep it coming!
... View more
10-16-2017
05:37 PM
10-16-2017
05:37 PM
@jdjtampa,
We do have a lot of folks who are serious about checking in right at that 24-hour mark, but nevertheless, I'm sorry that the boarding pass situation has been frustrating. We do have some great options available - Early Bird, becoming an AList (and it sounds like you're close!), or upgraded boarding, which is available at the gate.
Your business is important to us, and we don't want to see you go. While we don't have any plans to change our unique check in and boarding situation, please know that we're always listening to Customer feedback and looking for ways to improve your experience.
... View more
10-16-2017
04:26 PM
10-16-2017
04:26 PM
Hi @bhagtani,
If you forgot to include your Rapid Rewards number on the reservation, you can still get credit for the flight. Just login to your account, and follow this path: My Account> Manage Account > Request Past Points
Please post a follow-up comment if you have trouble with the process!
... View more
10-12-2017
06:14 PM
10-12-2017
06:14 PM
Hey all!
@CareforNOLA, @TheMiddleSeat, @DancingDavidE, you've got it right. It's a compass!
... View more
Hi @spacecoastbill,
We welcome your participation in the Southwest Community Discussion Forum. That said, your comments on this thread are bordering on violation of the User Guidelines. Specifically, being respectful and courteous. You can review the User Guidelines here.
... View more
10-12-2017
02:53 PM
Hi @Dave1994, So sorry you continue to experience issues, especially as such a long-standing A-List Preferred Member. There’s a known issue surrounding car bookings when Customers are logged into his/her Rapid Rewards account. A fix is coming in early November, however, you can still book with your account number, just make sure you’re logged out of your account and add your Rapid Rewards number to the reservation within the booking flow. Again, our sincerest apologies, but know that your voice is heard. Hang in there, we appreciate you and your loyalty!
... View more
10-09-2017
01:03 PM
10-09-2017
01:03 PM
Hi @donnahastings, Have you tried clearing your cache? Southwest.com is compatible with both Chrome and IE, and this is the first report of difficulty with booking that we've heard today. We're checking into the matter as a precaution. Please follow up and let us know if the issue is resolved after resetting your cache!
... View more
09-28-2017
11:15 AM
09-28-2017
11:15 AM
Hi @458434104,
We do not accept UM fees for Customers over the age of 12. We encourage our Customers to carefully consider whether their child is capable of traveling alone, as the Safety of our Customers and Employees will always be our top priority. If you do not feel that your child should travel without supervision, it would be best to purchase a ticket and travel with them.
Lindsey
... View more
09-27-2017
08:03 PM
@NOPlongtimeRR,
Thanks for posting in the Southwest Community. If there is a problem with your daughter's account, we certainly want to look into it. Please contact us through one of the channels listed here, and we'll work with you to investigate the matter.
... View more
09-27-2017
07:58 PM
09-27-2017
07:58 PM
@Michaelduffcarr,
Thanks for posting your question in the Community! Glad you found your answer quickly!
... View more
Hi @markgjones,
I'm sorry you haven't received your drink coupons. The Southwest Airlines Community is a discussion forum, so we don't have access to your account information here, but a Representative from our Customer Relations Department can help troubleshoot the issue. You can reach them through any of the ways listed here.
... View more
08-28-2017
08:21 PM
HI @elysiacb,
I'm so sorry - we're aware that there are countries outside the US that are having difficulty accessing our website. We've notified our IT Department, and they working on a fix. In the meantime, we apologize for the inconvenience.
... View more
08-27-2017
02:04 PM
Hi @jan8776,
I know it's frustrating that the calendar feature isn't working. I assure you we do have folks working on it, and we're hoping to have a fix in place soon. We understand this is a priority for our Customers and I'm sorry for the delay.
... View more
08-27-2017
01:56 PM
08-27-2017
01:56 PM
Hi @Neise,
You can submit them to using this link. We'd love to take a look and see if your experience and photos are something we can share on our blog!
... View more
Loves Given To
Loves From
