Southwest Airlines Community

  Hi @HMCM,    Yes, we get very excited about Kick Tails at Southwest Airlines!   Each Kick Tail serves as an entry into the Kick Tail database for monthly and yearly drawings, where Employees can win various prizes. It's an internal program built around something we call "Living the Southwest Way." That is to say, having a Warrior Spirit, a Servant's Heart, and a Fun-LUVing Attitude. Thank you for giving out your Kick Tails to deserving Employees!     ... View more

Thanks for the feedback, @geoffreyschultz. I'll make sure to pass that along to our Southwest.com Team. It's definitely not our intention to make fares difficult to read.    ... View more

@Ccwalsh,   What an awesome story! Thank you for sharing. Any chance you'd be interesting in submitting to our Stories page? We love hearing about Employees who put the #SouthwestHeart into action! Click here for the story submission form.    ... View more

Hi @356773944,   Each of the six largest U.S. airlines were asked to attend. Southwest carries more Customers in the domestic U.S. than any other carrier so it makes sense that we were included. Our Executive Vice President and Chief Commercial Officer Bob Jordan was proud to represent a company with such an incredible Customer Service history.    ... View more

@DRMIKE1948,   Congratulations on earning your Companion Pass! Here's to many great adventures for you and your Companion in the year to come - we can't wait to welcome you both onboard!   ... View more

Hi @Jeefftb,   That is correct. Preboarding passengers may not sit in the exit row seats.    ... View more

Hi @davemateer,   If you want to be sure, you can snap a photo of the sour cream and butter and send it to @AskTSA on Twitter or Instagram. They'll take a look at it and get  back to you pretty quickly with either a "yes" or a "no." It's a great tool for getting answers to the "can I bring this?" question.      ... View more

Hi @joedonn,   I'm sorry you weren't able to find the flight to New Orleans in August. Our Network Planning Team is tasked with the challenge of monitoring changes in traffic in certain markets from season to season, and making sure we create a flight schedule that maximizes our resources, ensures cost savings, and offers the best overall product. This causes some routes to only be offered at certain times of the year. You can check out our weekly schedule between two cities here, which will make planning a little easier (make sure to change the "view" to "weekly").  ... View more

Hi @tj811,   Do you have Instagram or Twitter? If you do, you can take a picture of your drone and send it to @AskTSA, and they'll let you know whether it's permitted as a carryon or not. Here's a link with more information!     ... View more

@MarybethZ,    That's an amazing story, thank you for sharing it with the Southwest Community. I hope we'll be able to continue serving you and your sons for years to come!   ... View more

Hi, @Alabedz47,    You've got to check out our Getaway Finder! You just select the activities that you're interested in, and we'll take care of the rest! Give it a try and tell us what you think!   Oh, and from all of us here at Southwest - "Congrats!" on your engagement!   ... View more

Hi, @Profman2,   Thanks for joining the Community! Glad to have you here.   You are not the first to propose a lifetime status program, and I can definitely understand the appeal of the idea. In order to maintain the integrity of our Rapid Rewards program and continue to provide the perks associated with each Tier Status, we must consistently adhere to our program rules. Saying “no” to a request for a Tier Status that has not been truly earned helps ensure that we are able to say “yes” to offering benefits to our qualifying Members in the future.   Still, I hope you won't be discouraged from sharing your thoughts and ideas on this platform. We're glad to have your feedback, and we want you to keep it coming.    ... View more

Hi @Mikee,   The forum is not accessible through the Southwest App at this time. Love the idea though!   ... View more

Hi @eaglefly4852,    We allow Customers to check in a kayak, with the paddles secured, for $75. You should be fine!      ... View more

Hi @IMRAN,    It wasn’t our intent to upset you by sending Drink Coupons. You can opt out of receiving them in your Rapid Rewards Account, if you would like. We know there are Customers who would like to see non-alcoholic premium beverages on the menu, and we are happy to take the feedback into consideration.    ... View more

Hi @hbartecki,   Our Network Planning Team is tasked with the challenge of monitoring changes in traffic in certain markets from season to season, and making sure we create a flight schedule that maximizes our resources, ensures cost savings, and offers the best overall product. While we don't have immediate plans to serve Lincoln, NE, I hope you'll take heart in knowing that we are constantly reevaluating our flight schedules!   ... View more

Hi @DONNY,   Nobody likes to lean in the Customer’s favor more than Southwest Airlines, which is why we make the account information and progress towards Tier status readily available online, like you've shown in the screenshot.   In order to maintain the integrity of our Rapid Rewards program and continue to provide the perks associated with each Tier Status, we must consistently adhere to our program rules. Saying “no” to a request for a Tier Status that has not been truly earned helps ensure that we are able to say “yes” to offering benefits to our qualifying Members in the future. We encourage Members to familiarize themselves with their statement schedule so there won't be any surprises at the end of the year.    ... View more

Hi @SpudVol,   Thanks for chiming in on the Community! We always appreciate hearing what new routes our Customers would like to see. As you can imagine, our Route Planning Department has a lot to take into consideration when doing their job - there are a limited number of aircraft, and we have to put those aircraft where we can best serve the greatest number of Customers. I can't say for certain when new routes for Boise will be implemented, but the hope is that as we continue to grow, we'll be able to provide more and more opportunities to serve you!    ... View more

Great conversation in this thread. Just a point of clarification - EarlyBird Check-In does not guarantee a boarding position in the "A" Boarding Group. It guarantees that you will automatically be checked in to your flight 36 hours prior to departure. Without EarlyBird Check-In, you must wait until 24 hours before departure to check in for your flight.    ... View more

Not a bad idea, @tom1542. I'll pass it along to our Rapid Rewards Team!    ... View more

Hi @norcalzoo,   We know this is an issue, and we are working to restore the functionality to see all reservations booked with the points in your account. Apologies for the inconvenience!   ... View more

Thanks for shout out @DarleenJ!    It's a privilege to serve you, and we can't wait to see you onboard again soon (with or without your pets!).    ... View more

Hi @Kchojnacki,   Sorry to hear that! What kind of phone are you using?   ... View more

Hi @Jpic626!   Our inaugural service to Cincinnati and Grand Cayman will begin June 4, 2017. Check it out here.     ... View more

Hi @MJS11869,   When you booked your rental, was your Rapid Rewards number included in the reservation?    ... View more

Hi @major,   Yes, this was one of our targeted promotions. No worries though, there will be more to come! To make sure that you're always up to date on promotions currently available to you, log into Rapid Rewards and click on "Promotions" in the left rail of the page.      ... View more

Thank you for sharing your experience, @ecanem. We appreciate you being a part of the Community and providing info that will help other travelers experiencing a sensitive situation.    ... View more

@rosa463,    We hear you - this is a frequent request from our Customers. The great thing about the Southwest Community is that it provides a platform for Customers to tell us what they like, don't like, and want to see changed. Thank you for chiming in on this topic!    ... View more