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180
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03-10-2017
06:10 PM
03-10-2017
06:10 PM
@smheeren,
The best way to quickly get to the bottom of this situation is to reach out to us on Twitter (@SouthwestAir). It will take some research from a Representative who can access the Rapid Rewards database and do a quick search for you. The good news is that this can be done relatively quickly - probably within 15-20 minutes.
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03-10-2017
05:54 PM
03-10-2017
05:54 PM
Hi @natgalley,
Here is a link to the PDF of the general conditions of the travel insurance. I'm sorry the link to the actual web site didn't work for you. The actual website is http://www.esicuba.cu/ProdPersonas.html if you want to paste it into your browser.
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Hi @dungpham307,
I'm glad you had a good Customer Service experience when you spoke with one of our Representatives!
Group Travel can only be booked by phone. Here is a link to all the information you need to get started with your reservation.
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Hi @Odellcompton52,
The Southwest LUV Voucher Terms and Conditions state "vouchers are not redeemable as payment toward Southwest Airlines Group tickets." You can view them here.
Still, we want you to be able to fully take advantage of your voucher. Have you seen our Low Fare Calendar? If you're flexible with your travel dates, there are plenty of great destinations on our route map for you to check out before August!
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Hi @Alex_M,
Thanks for the link, I'll check it out. While I can't promise that we'll be able to extend the SDC privileges to CP holders, I hope the changes we've just made show good faith that we're listening to our Customers and making good use of their feedback. The Community has been a great tool for collecting ideas from Customers, and I'm hopeful the conversations happening on other platforms will migrate over here.
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03-08-2017
09:14 PM
03-08-2017
09:14 PM
Hi @DJF,
After doing additional research, I can confirm that devices containing small consumer grade lithium batteries are fine in carryon and checked baggage. I've updated my previous answer to reflect this information. Thanks for the question!
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Hi @stvd1,
Yes, you will get your return boarding pass the same way. Just check in 24 hours before your flight, and you can either download a mobile boarding pass, print it at home or your hotel, or you can print it at the airport. Plenty of options for you to pick from! Enjoy your trip, and thanks for posting in the Southwest Airlines Community!
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Hi @SP,
Happy to chime in here! You can certainly bring your car seats and kids through the airport in your collapsible wagon. You can also check it at the gate like you would a stroller - no charge.
It will be conditionally accepted, which just means that we will not be responsible for any damage. Does that help? @sarahsmith also had a lot of great suggestions in y'alls previous conversation, so it might helpful to revisit that post for other ideas on making your trip easy and enjoyable. Thanks for coming back by the Community!
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@Alex_M,
Due in part to the chorus of Customer voices that took time to let us know what they want! Thanks for coming to the Community to share your feedback with us. We're excited that we've been able to make this benefit even more appealing. See you onboard soon!
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03-07-2017
10:36 PM
03-07-2017
10:36 PM
Hi @KaitieN13,
I'm sorry to hear that you're having problems with TSA Precheck!
Use the link that @chgoflyer posted - if that doesn't work, let me know. I'll send you a private message and we can troubleshoot the issue.
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Hi @dungpham307,
Even if you didn't log into your Rapid Rewards Account, you still should have received a confirmation email. Our Customer Support and Services Representatives (1-800-I-FLY-SWA) can help you find your confirmation number with some quick research. When you talk to them, have them verify the email address that you entered so we can make sure it's correct.
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03-07-2017
10:29 PM
03-07-2017
10:29 PM
Hi @rquimby1965,
Sounds like there are only three seats left at the lower fare, so you can book those together, then book the fourth ticket separately. @chgoflyer did a good job of explaining how the system works - there are only a given number of seats available in each fare bucket, so once one bucket is sold out, the next one becomes available.
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Hi @Jayderwin1,
Good news for you! We do allow fishing poles as a carry on item, as outlined in our Contract of Carriage.
"Oversized articles of reasonable carryon size that protrude from only one side of the sizing box or chart and, because of their fragile nature, would be at greater than normal risk of damage if carried in the cargo hold (e.g., blueprints, map tubes, fishing poles, artwork, media cameras/video equipment) are considered personal type items and may be carried in the passenger cabin if remaining onboard space permits and the item fits in an overhead bin without depriving other Passengers of sufficient overhead bin space."
To make sure that there is sufficient room in the overhead bin, I would suggest checking in right at the 24 hour mark to ensure an early boarding position, or purchasing Early Bird or Upgraded Boarding. It also won't hurt to have a conversation with the Customer Service Agent working your flight to let them know about your need for space.
Happy Travels!
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03-07-2017
05:32 PM
Hi @Felecia_g_here,
Thanks for posting in the Southwest Airlines Community - I'm so sorry to hear about your voucher!
Unfortunately, lost, stolen, and/or Southwest LUV Vouchers are not replaceable.
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03-07-2017
03:58 PM
03-07-2017
03:58 PM
@DancingDavidE,
Awesome answer - thank you for the in-depth explanation and overview!
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Hi @adidasno21,
Thank you for coming to the Southwest Community and letting us hear your voice on this topic. Our Marketing Department is aware that this is truly a passion point for our Customers, and they're continuing to research options and possibilities for future enhancements.
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03-04-2017
04:41 PM
03-04-2017
04:41 PM
@Travel_Mom,
Thanks for posting in the Community! I love that you've been able to take advantage of our Customer-friendly policies and no-change fees when it comes to adjusting your itinerary. We look forward to serving you for years to come!
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03-04-2017
04:34 PM
@doctort57,
Time for a spur of the moment trip, Doctor! Pick somewhere fun, and GO!
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03-04-2017
04:30 PM
03-04-2017
04:30 PM
Hi @fc3w,
This chart highlights the differences between the fares, but the biggest one is that Anytime and Business Select Fares are fully refundable, while Wanna Get Away Fares (which are deeply discounted) are not.
Welcome to Southwest Airlines, and thanks for posting in the Community! Please reach out anytime with questions!
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03-04-2017
04:02 PM
03-04-2017
04:02 PM
Hi there, @jkwillia,
Every account is different, but generally, bonus points will hit your account up to 6-8 weeks after the threshold is met. If you have questions specific to your account, we reccommend you give our friends at Chase a call at (800) 792-001. Southwest doesn't have access to your credit card account information.
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03-04-2017
03:47 PM
03-04-2017
03:47 PM
Hi @meltorres21,
All U.S.-Cuban dual citizens should note that the Government of Cuba treats U.S. citizens born in Cuba as Cuban citizens and may subject them to a range of restrictions and obligations. The Cuban government requires U.S.-Cuban dual citizens who departed Cuba on or after January 1, 1971 to enter and depart Cuba using a Cuban passport. Using a Cuban passport for this purpose does not jeopardize one’s U.S. citizenship; however, such persons must use their U.S. passports to enter and depart the United States. Cuban-Americans who departed Cuba before January 1, 1971 may travel to Cuba on their U.S. passport but must apply for an HE-11 visa from the Cuban Embassy.
You can get more information form the U.S. Embassy web site here.
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Hi @Eastelfcn,
You can add your Known Traveler Number to an existing reservation here. Just make sure you have your confirmation number handy!
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03-03-2017
08:38 PM
03-03-2017
08:38 PM
Hi @nb3192,
You'll end up having to make the reservations separately because a reservation can't be paid partially in points and partially in cash/credit. Make sense? Let us know if you have any other questions, and happy travels with your family!
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Hi @stuart1991,
Cuba requires that all arriving travelers have a Tourist Card or Visa to enter the country. This visa is to be purchased for all non-Cuban born travelers that are traveling under one of the 12 permitted categories.
Non-U.S. citizens are also required to have health insurance that covers the territory of Cuba. When a Customer purchases their ticket to Cuba, Cuban health insurance provided by ESICUBA and administered by Asistur is automatically included in the cost of the fare. So, the answer to your question is yes, and yes!
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Hi @jtisony1,
Though we aren't currently partnered with Hilton, it's great to know what kind of partnerships our Customers would like to see in the future. We're happy to take it into consideration - thanks for posting on the Southwest Community!
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Hi @ridgeway,
We're working on some improvements to our WiFi offerings this year - we know it's a big issue for Customers (and rightfully so). By the end of 2017 you should see a difference in the quality and speed of the WiFi.
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Hi @rendeazy,
The Companion Pass is an awesome perk, and we want everyone to be able to enjoy it. Like, @franktravel mentioned, we offer Members the ability to change their Companion up to three times throughout the year. (Meaning you can actually have four different people travel with you during the time you have the Companion Pass). Hopefully that helps out!
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03-03-2017
11:53 AM
03-03-2017
11:53 AM
Hi @PMC,
Thanks for letting us know about the Low Fare Calendar error your seeing. We've brought the issue to our folks in technology to take a look. We're sorry for the inconvenience and we'll get it figured out as soon as possible. Some good news - while we were able to re-create the error that you discovered, we tested out a variety of other city pairs and found them to be working correctly.
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02-28-2017
04:28 PM
Hi @Cbretiree,
Southwest Vouchers usually arrive by email within 3-5 business days.
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02-28-2017
04:15 PM
02-28-2017
04:15 PM
Hi @jason1214,
The place you're thinking of, where Herb Kelleher's famous napkin art birthed the concept of Southwest Airlines, was the St. Anthony Club (St. Anthony Hotel) in the fall of 1966.
Great question! Thanks for posting in on the Southwest Community!
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