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10-19-2016
02:23 PM
10-19-2016
02:23 PM
Hi @theorbo,
I haven't given up on this topic yet - especially since it continues to garner so much attention in the Community. I am taking the feedback I've received so far to some different groups to learn more about mobile boarding passes and whether we could implement the requests that you and other Customers have made. I will update this thread as I get more information!
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@OrangeHoosier,
Flight credit is always valid for one year from the original date of purchase. If you cancel a flight and apply the funds toward a new reservation, the new reservation will still have the expiration date of the oldest funds applied.
Example: I book a flight on July 31, 2016. I cancel that flight. I book a new flight and apply the funds from my July 31, 2016 flight, and I pay a difference of $50. My new reservation still has an expiration date of July 31, 2017.
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10-14-2016
02:04 PM
10-14-2016
02:04 PM
Hey Everyone,
Thank you to all who have submitted their info to me in a private message. I have compiled it and sent it to our mobile team. I'll keep you updated as we take a look at this issue.
Just a reminder, those of you who are not able to get a mobile boarding pass for a reservation with more than one person on it - that is NOT an error. That's one of the known limitations of mobile boarding passes.
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Hi @iderancassie,
That's correct. You can book now and, if you cancel, the funds will remain associated with your confirmation number (so keep those handy). You can apply them to future travel, but the travel must be completed before the expiration date of the funds, which will be one year from the original date of purchase.
Happy Travels!
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Hi @tonytric,
I'm sorry to hear that you didn't have a good experience with your hotel booking. We offer the booking tool, but the hotels and car rental companies are responsible for Customer Service issues related to those items since they are providing the service.
Still, we appreciate your feedback - it's important to us that your entire experience with Southwest Airlines is a positive one, and hearing these things will help us identify areas where there's an opportunity for improvement.
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Hi @Vegasflyer,
Boarding positions are assigned first-come, first-served, and while the A1 through A15 boarding passes are reserved for our Business Select Customers, somebody could end up with one of those boarding passes by purchasing upgraded boarding. Another reason someone might end up with an early boarding position without status is if there's a last minute cancellation, which opens the boarding position back up, and then someone checks in and gets that position.
All that said, we love our A-List and A-List Preferred Customers, and if you've got a question about the boarding process, I encourage you to visit with a Customer Service Agent or Operations Agent next time you're at the airport. They'll be glad to adress your concerns and explain the process.
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Hi @PDFelter,
That's a good question. The Companion Pass is one of the most exciting and prized benefits of the Rapid Rewards Program. There is a great deal of thought put into the terms and conditions surrounding the process of earning A-List, A-List Preferred, and Companion Pass, and the final product is one that we believe to be fair, attainable, and logical for our Customers.
Still, we're open to other ideas and enjoy soliciting feedback from the folks who fly with us. While I can't promise that purchasing points count toward earing a Companion Pass in the near future, I can certainly assure you that we hear you, and we appreciate the idea.
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10-13-2016
10:39 AM
10-13-2016
10:39 AM
Hi @Sasafras007,
Tickets are not transferrable. When travel is cancelled, the funds can be used for one year from the date of purchase to book another flight for the original passenger.
In short, although you cannot change the name on a ticket, we are proud to offer one of the most flexible change/cancellation policies in the industry.
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10-07-2016
12:57 PM
10-07-2016
12:57 PM
Hi @1SmoothRider,
Whenever funds are combined, they take on the earliest expiration date, so April 1 is now the expiration date for all the funds on your ticket. Fortunately, we've got so many great destinations and a robust flight schedule, I'm confident you'll be able to use those funds before then.
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Hi @keachel,
To rebook your flight at a lower fare, just visit Southwest.com, and click on the word "Flight" in the upper right corner of the screen. Then, select the "Manage Reservations" option. You'll need your confirmation number handy at this point. Once you're logged into your reservation, follow the on-screen steps to rebook your ticket at a lower fare. The difference will remain attached to the confirmation numer (so put it in a safe place and remember it!) and you'll be able to use those funds toward the purchase of a new flight. Make note of the expiration date of the funds and be sure to use them by then.
Happy Travels!
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Hi @kelsteg,
You can use a Southwest LUV Voucher to book a flight for anyone - they are fully transferable! For the 50% off code, make sure you carefully read through the terms and conditions. Sometimes we offer a code that can be applied to any ticket, and sometimes the terms and conditions are more limiting.
Thanks for bringing your questions to the Community!
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10-05-2016
05:05 PM
10-05-2016
05:05 PM
Hi @rainne,
Yes, you can call our Customer Relations Department and have them add a wheelchair assistance request to your reservation. The phone number is 1-855-234-4654.
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Hi @erbain,
They don't call us the Love Airline for nothing, you know! Over on the blog side of the Community, we've got quite a few stories of people who jumped on a plane and met the love of their life in the seat next to them.
Congratulations on earning your Companion Pass! At this time, there isn't an alternative to the CP, but I feel confident that you'll find someone to share those adventures with - and I hope you'll come back and give us the details when you do!
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10-04-2016
05:38 PM
10-04-2016
05:38 PM
Hi @Brad09821,
A child restraint system is recommended, but it is not required. Happy travels - we look forward to seeing you onboard!
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Hi @RyanK8416,
The TSA (which is a separate entity from us) does state on their web site that even when someone is enrolled in the PreCheck program, he or she is not guaranteed to get PreCheck 100% of the time.
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10-03-2016
03:22 PM
10-03-2016
03:22 PM
Hi @Dedmcg,
We do care - it's important to us that our Customers enjoy the time they're spending with us. Please reach out to our Customer Relations Department by phone, email, Twitter, or Facebook so we can take a closer look at your situation and follow up with you.
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Hi @swimmy529,
Southwest LUV Vouchers are fully transferrable, so you can use that voucher however you like!
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10-03-2016
12:33 PM
10-03-2016
12:33 PM
Hi @AListPreferredD,
On Southwest, pets are accepted for travel on flights within the United States and to/from U.S. cities in the contiguous 48 states and Puerto Rico. Southwest Airlines does not accept pets on international flights. Most countries have animal health regulations that require certain health conditions to be met before an animal can be legally admitted to the country. As a result, we made a business decision not to accept pets on international itineraries.
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Hi @moemoeporter,
For the Californial promotion, as long as your flights meet all the requirements of the promotion, it doesn't matter if you booked them with a credit card or a LUV Voucher - it still counts!
Good luck!
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Hello Everyone,
As we continue to look into the issues that are being brought up with Mobile Boarding Passes, we need just a little more information to fully understand the challenges.
Please copy and paste, from below, the list that applies to your situation into a private message and send it to me with your answers filled out. We really appreciate your patience and cooperation as we work to bring you solutions on the Community!
If Customer is using desktop to access southwest.com, fill out the following:
Name:
Rapid Rewards #:
Confirmation #:
Browser type and version:
Description of the irregularity:
What error messages/reference codes have you received?
How long have you seen this irregularity?
Screenshots?
If Customer is using a mobile device, fill out the following:
Name:
Rapid Rewards #:
Confirmation #:
What device do you have? Android, iOS, Windows Phone. What version?
Are you using the App or Mobile Web? If the App, what version?
Description of the irregularity:
What error messages/reference codes have you received?
How long have you seen this irregularity?
Screenshots?
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09-29-2016
02:47 PM
Hi @KRhodes,
Whenever travel is cancelled, any remaining travel funds must be used by the person who originally was booked on the ticket.
Naturally, we know there are times when it may be appropriate to make an exception. Our Customer Relations Department is charged with examining those situations and using the tools at their disposal to determine when a non-transferability exception should be made.
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@snikdabo,
It isn't quite clear whether @maddydaily is saying that December is when she booked the flight, or if December is when the flight is scheduled to take place.
Many times, people believe that if they complete the booking process before the expiration date, they can use the funds. However, the travel must actually be completed before the expiration date. If you would like someone to take a look at your funds and help troubleshoot the issue, our Customer Relations Representatives are experts at researching and solving these questions. They can be contacted here.
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Hi @harrisbmo,
If you purchase the Anytime or Business Select Fare, you can receive a refund of the difference if the fare drops.
If you get a Wanna Get Away, you will receive a travel credit for the difference. The exception is that you can receive a refund for the difference within the first 24 hours of purchasing the ticket. It sounds like this is what happened on your ticket. Does that help clear it up? Let us know if you have questions!
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09-27-2016
10:02 AM
09-27-2016
10:02 AM
@mga,
Have you and @mmidkiff5 connected? It sounds like we might possibly have a match for the tablet!
You can get in touch with each other using the private message feature. Please reach out if you need assistance.
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09-26-2016
04:51 PM
09-26-2016
04:51 PM
Hi @amwills67,
To qualify for a Companion Pass, you will need to earn 110,000 Companion Pass Qualifying Points from any combination of Southwest Airlines flights and Rapid Rewards Partners per calendar year, or fly 100 Southwest Airlines qualifying one-way flights per calendar year. Points must be earned and posted to your Rapid Rewards account prior to the end of the calendar year in order to count toward Companion Pass qualification. Does that help?
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09-26-2016
11:16 AM
09-26-2016
11:16 AM
Hi @mga,
Did you visit the baggage office? Our Customer Service Agents can take the tablet and fill out a courtesy report to have on hand in case the owner contacts us looking for it.
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09-22-2016
06:54 PM
09-22-2016
06:54 PM
Hi @mtr3swa,
Thanks for sharing your idea on the Community. It is unlikely that we'd be able to implement something like that because it involves completing a transaction independent of the Customer.
That said, we are committed to keeping Southwest.com user-friendly and intuitive so that the booking and purchasing process will always be easy and enjoyable.
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Hi @maddydaily,
Your funds have to be used (so in other words, the travel must actually be complete) by the expiration date. If you are trying to book a flight that will take place after the expiration date of the funds, they will not be applied.
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Hi @Wagon487,
Southwest Airlines does not have a policy for or against the saving of seats. Customers may chose any unoccupied seat on the aircraft (except the exit row under certain circumstances).
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09-19-2016
12:36 PM
09-19-2016
12:36 PM
If your duffle bag is soft-sided, you should be fine to bring it along as your carry on in addition to your purse.
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