Southwest Airlines Community

Hopefully you have PreCheck. Unless something changed recently, PreCheck is not available on international itineraries on Southwest.  It's a different system  ... View more

Good response from Lindsey. In addition to what she advised, you can also gate check your stroller for free so that you get it back at the jet bridge upon arrival. It's free too, so that does not count toward what you checked in for collection at baggage claim.   At boarding time listen for the announcement for family boarding (between the A and B groups) so you can board the plane while there is still plenty of free seating.   I suggest picking a seat near the back of the plane so you are close to the aft lavatory. This way you can change junior there without a trip all the way up to the front, where you are not allowed to form a line to wait for it to become available. At the back, you can hang out there without restrictions. One year olds (especially boys) can get ansy and it's nice to be able to let them stand up a bit during flight while you're still close to your stuff at your seats.   Also be sure you have something for your son to drink. Maybe if he still uses a bottle at all, that woudl be a good way for him to clear his ears, which can be a problem at that age, as he might not know how to do it yet. I always carry candy with me as well as a tool to distract what might otherwise be a miserable kid.   Finally, recognize that there is no video entertainment on SWA, besides what you bring with you. You can use their wifi to watch TV, but wifi does not always work on all flights. As long as you bring plenty of activities to keep your little guy busy the whole time, and whatever he needs to sleep, you should be in good shape. ... View more

Hi, @BOBRESTORE and @diamondlety!   The links have been updated. If you are still having trouble, you can also find the postings by visiting www.Southwest.com and clicking "Careers" at the bottom of the page under the heading "About Southwest." Thank you for your patience as we have worked to resolve this--it's been a great show of your Servant's Heart!    ... View more

Hi @amorel,   We're always evaluating our route map and new opportunities to expand it. I love your enthusiasm for SDQ and STI. Thank you for taking time to let us hear your voice on the Southwest Airlines Community! While we don't have immediate plans to serve those airports, we are always glad to take Customer suggestions into consideration. Your patronage means the world to us, and we look forward to future opportunities to serve you!   ... View more

Hi @TRKYHTR1,   You can bring the item you found to the nearest airport that Southwest Airlines serves and turn it in to one of our Employees. We will match the item against our Lost and Found reports and return it to the owner.    ... View more

Thank you. ... View more

Hi @eaglefly4852,   Welcome to the Community, and thanks for posting your question! Yes, you can check in your ESA’s kennel. That said, it will count toward the two free checked bag limitation since it’s not considered to be an assistive device.   ... View more

Hi @kelseyhedges,   Welcome to the Community - thanks for posting! To answer your questions, two car seats may be placed in the same row as long as the car seats fit and one is not placed in an aisle seat. It sounds like you've already made plans to avoid that, so you should be in great shape!   ... View more

Hi Lindsay, Thanks for your quick response...SWA continues to impress me.  I guess I knew much of what you stated.  However, when I have "last minute" flying needs, if I want to stay inside my budget, I find myself at the mercy of the other customer-focused-airline wannabees.   Appreciate the tips.   Kevin   ... View more

Hi @Normac36,    That kind of change must be handled by our Customer Relations Department. You can reach out on Twitter (@Southwestair) or you can give us a call at 1-855-234-4654.   ... View more

Hi @kmlut,   Welcome to the Southwest Community! We're thrilled that you'll be taking your first flight with us soon!    The wheels do count in our bag size dimensions. If it's really close, it will probably be fine for you to bring onboard. If it is too big, our Customer Service Agents will simply gate check it for you, no problem.    There is no limit to your carryon bag weight. If you can carry it, and you can lift it, you can bring it!   Happy traveling!   ... View more

@Ellen625,   We don't take it for granted that you have choices when you fly, and we will always count it a privilege to have you onboard. Thank you for being our Customer, Ellen! We look forward to serving you for years to come.    ... View more

Hi @lesley6211,    On November 1 last year, we launched the Language of Destination/Origin (LODO) program, which allows a LODO-qualified Flight Attendant to be scheduled as a working Crew Member on a flight. The LODO Flight Attendant is expected to deliver bilingual Hospitality to all our Customers and must understand the international policies and procedures, know the resources provided on international flights, and keep up with any changes made to the policies and procedures.   Unfortunately, we don't have LODO in place for Puerto Vallarta (PVR) flights at this time, but we are working to continue adding cities to the program.     ... View more

Hi @Herosc,    Thanks for joining the Southwest Community. We love the idea of having integrating the Community with Rapid Rewards Accounts, and we are exploring the possibility of that functionality in the future.    ... View more

I have had quick responses with twitter. ... View more

Sadly, the days of Southwest having consistently lower fares are long gone. Southwest's lowest fares can still be a good deal, but once those 6-8 seats are sold and the prices start increasing, often they're not competitive with other carriers, even adding in bag fees. These days, it pays to always check against other options.  ... View more

Hi @jewels6964,   Southwest Airlines is pleased and honored to serve all members of our military, both active and nonactive, and your son is no exception.    We waive the overweight/extra bag charge for active military because oftentimes they are traveling with their equipment, or with supplies they are required to have with them in addition to their personal belongings, and we don't feel it's right to penalize them for those extra items.   That said, we think travel should be affordable for everyone, and that's why we allow every Customer to check two free bags. We're proud of this policy and we hope you and your family have an opportunity to take advantage of it soon!     ... View more

Hi @Anonymous,   We've got a great resource here that contains all the information you'll need to know about traveling to Cuba.    ... View more

Hi Lindsey,   Can you please tell me the best way to find out when the future booking window opens up? I am looking for Thanksgiving flights but window is only open for 11/4. Thank you.  ... View more

You mention two completely different things.   1) Southwest doesn't extend the expiration dates of travel funds. Ever. Reissue as a voucher (with the associated fee) is your only real option, short of using the funds before they expire (since you now travel frequently).   2) If you feel the compensation you received for the February incident is inadequate, you should contact Customer Relations.   Good luck. ... View more

Was it just you on the itinerary? If so, it's likely just another glitch.   If there was more than one person on the itinerary, it could be because Southwest doesn't offer mobile boarding passes on multiple-passenger itineraries. No idea why that should affect your notification preferences however. ... View more

Hi @Tammy5137811,   Thank you for posting in the Southwest Community. I wish a better experience had prompted you to come here, but we value all the feedback we receive, both the good and the bad.    You're right, you have many choices when you fly, and we don't take it lightly that you've chosen us. Fortunately, negative Customer Service experiences are the exception, not the rule, at Southwest Airlines. Our Employees and our Culture are known for Hospitality, and I'm sorry we fell short when you traveled with us Monday. I'm confident that your next experience with us will be more consistent with the friendly airline you've come to know and expect.    Looking forward to serving you again soon,   ... View more

Unfortunately, Southwest doesn't offer any way to share or combine Rapid Rewards accounts, such as how JetBlue does with it's Family Pooling. ... View more

Hi @Catalina95,    Yes, we are able to accommodate your boyfriend's guide dog. When a Customer has a large service animal, we recommend that you visit with one of our Customer Service Agents at the gate and let them know you require a seat in the front row, where there's a little extra room. They will provide you a preboarding document that will allow you to get on a little early and get comfortably situated.    Looking forward to having you onboard!   ... View more

Upon arrival at the airport, please inform a Southwest Airlines Agent or Skycap at your first point of contact, either at the Skycap podium or the ticket counter, if you need an airport wheelchair and/or assistance within the airport. ... View more

Hi, I have just bought the flight to Oakland from Los Angeles for me and my family. When I have written the names I have mistaken the middle name with my first surname because in Spain we have two surnames. So for example my name is Susana and my surnames are Martinez Golvano but I have written Martinez in middle name and Golvano in second name. So in the ticket put Golvano/Susana Martinez. Please, can you help me???. Could we fly without problems?? Could you change the tickets to the corrects names an surnames?? Susana ... View more