Southwest Airlines Community

Hi @boatorgolf,   Southwest Airlines and the Transportation Security Administration are two separate entities. For information about the TSA PreCheck program, click here.    ... View more

What I meant to say is that "bought" points - so points you actually buy, don't count toward companion pass. ... View more

Hi @rafikiro,   Great question, because there are some technicalities involved. If the dimensions of the box are outside the limits, you would need to take it out of the box in order to not pay an oversized fee.    ... View more

Hi @Mbc2309,   Since there are no change fees on Southwest Airlines, you can book your ticket now, and make changes to your itinerary as needed. Keep in mind that any fare differences will be applicable. Also, if your travel dates are flexible, you can use our Low Fare Calendar to find the best fares of the month and book for those days.    ... View more

Thanks for the feedback, @geoffreyschultz. I'll make sure to pass that along to our Southwest.com Team. It's definitely not our intention to make fares difficult to read.    ... View more

@Ccwalsh,   What an awesome story! Thank you for sharing. Any chance you'd be interesting in submitting to our Stories page? We love hearing about Employees who put the #SouthwestHeart into action! Click here for the story submission form.    ... View more

Hi @356773944,   Each of the six largest U.S. airlines were asked to attend. Southwest carries more Customers in the domestic U.S. than any other carrier so it makes sense that we were included. Our Executive Vice President and Chief Commercial Officer Bob Jordan was proud to represent a company with such an incredible Customer Service history.    ... View more

@DRMIKE1948,   Congratulations on earning your Companion Pass! Here's to many great adventures for you and your Companion in the year to come - we can't wait to welcome you both onboard!   ... View more

Hi @davemateer,   If you want to be sure, you can snap a photo of the sour cream and butter and send it to @AskTSA on Twitter or Instagram. They'll take a look at it and get  back to you pretty quickly with either a "yes" or a "no." It's a great tool for getting answers to the "can I bring this?" question.      ... View more

Thank you! We just got married a few weeks ago and are planning to save up some vacation time  by November. I will be sure to try the getaway finder 🙂 ... View more

Hi @joedonn,   I'm sorry you weren't able to find the flight to New Orleans in August. Our Network Planning Team is tasked with the challenge of monitoring changes in traffic in certain markets from season to season, and making sure we create a flight schedule that maximizes our resources, ensures cost savings, and offers the best overall product. This causes some routes to only be offered at certain times of the year. You can check out our weekly schedule between two cities here, which will make planning a little easier (make sure to change the "view" to "weekly").  ... View more

@MarybethZ,    That's an amazing story, thank you for sharing it with the Southwest Community. I hope we'll be able to continue serving you and your sons for years to come!   ... View more

Hi @Mikee,   The forum is not accessible through the Southwest App at this time. Love the idea though!   ... View more

Hi @eaglefly4852,    We allow Customers to check in a kayak, with the paddles secured, for $75. You should be fine!      ... View more

Hi @IMRAN,    It wasn’t our intent to upset you by sending Drink Coupons. You can opt out of receiving them in your Rapid Rewards Account, if you would like. We know there are Customers who would like to see non-alcoholic premium beverages on the menu, and we are happy to take the feedback into consideration.    ... View more

Hi @hbartecki,   Our Network Planning Team is tasked with the challenge of monitoring changes in traffic in certain markets from season to season, and making sure we create a flight schedule that maximizes our resources, ensures cost savings, and offers the best overall product. While we don't have immediate plans to serve Lincoln, NE, I hope you'll take heart in knowing that we are constantly reevaluating our flight schedules!   ... View more

Hi @DONNY,   Nobody likes to lean in the Customer’s favor more than Southwest Airlines, which is why we make the account information and progress towards Tier status readily available online, like you've shown in the screenshot.   In order to maintain the integrity of our Rapid Rewards program and continue to provide the perks associated with each Tier Status, we must consistently adhere to our program rules. Saying “no” to a request for a Tier Status that has not been truly earned helps ensure that we are able to say “yes” to offering benefits to our qualifying Members in the future. We encourage Members to familiarize themselves with their statement schedule so there won't be any surprises at the end of the year.    ... View more

Hi @norcalzoo,   We know this is an issue, and we are working to restore the functionality to see all reservations booked with the points in your account. Apologies for the inconvenience!   ... View more

Thanks for shout out @DarleenJ!    It's a privilege to serve you, and we can't wait to see you onboard again soon (with or without your pets!).    ... View more

Kindness goes a long way. What a nice guy! ... View more

Can you tell me when the schedule for March 2018 will be available? ... View more

Yes. Customers who have purchased Anytime Fares will receive priority over Customer’s who purchase Early Bird with other fare types. Boarding positions are assigned based on the time stamp of the EarlyBird Check-In purchase relative to passengers within the same fare class. ... View more

Hi @ELAINEBETH,   We serve Community Coffee on our flights! I'm so glad to know you enjoy it. You can learn more about our partnership with Community Coffee here.   ... View more

I normally have my companion pass renewed by May with just flights. However, look for hotels on their site that offer big point bonuses, do you shop online you can shop though SWA and it will take you to the site you initially wanted to shop on and you can earn points, finally do you eat out allot you can link your credit card to their dining rewards and its 1 point per dollar spent.  ... View more

Yes! when you check in it will automatically check in everybody in your travel reservation. I've been fortunate that we have always found 3 seats together for my hubby, daughter & myself. Never had a problem. ... View more

@major wrote: You can give them to me:)))) I will put them to good use for a vacation with the kids! That person left the US in March. ... View more

Hi Lindsay,   I travel often for work.  I am a huge SWA fan.  Hilton Honors would be a great addition to the SWA partners program.   ... View more

I also rarely use my drink coupons because I'm traveling for work and can be "under the inluence" or it is too early to drink. I have often wondered about WIFI though I understand your response. How about a special snack or flavored water? ... View more