Some airports call it the premium passenger lane. Keep in mind if you use the flyby security it usually won't include the pre check access so if you have pre check you will be better off going to that line. -Blake
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So glad your daughter was able to make the flight and glad the crew got your daughters watch that was left behind at security. Stay safe and i hope you make it though this storm ok. -Blake
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08-29-2021
05:59 PM
08-29-2021
05:59 PM
Hopefully the person will realize they left it before leaving the airport
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08-29-2021
01:13 AM
08-29-2021
01:13 AM
You can reach out to southwest on Facebook or Twitter and they can look up the voucher to see if it is expired or if the voucher was used. -Blake
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You complained to them weekly? Maybe you were put on a naughty list 😜. you can always try sending a message though the website or call customer relations for assistance. I contacted them a few days ago and had a response in less than 10min. -Blake
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At this time there is no vaccine mandate for employees. With testing for passengers no airline requires all passengers be tested unless the destination requires it (return from international destinations as an example) Your welcome to share your thoughts with southwest though one of these contact methods though Contact Customer Relations -Blake
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08-22-2021
09:08 PM
08-22-2021
09:08 PM
35min should be enough time for a connection in Kansas City. Airlines won't sell a connection if you won't be able to make it. If you notice your first flight is late you can speak to a gate agent at the airport about alternative flight options. If you get to Kansas city and miss your connection (because of a flight delay) you will be booked on the next available flight. If the next flight is not till the next day you can inquire about a hotel and depending on why your first flight was late they might be able to get you a room at no cost to you. If your first flight is on time you should be good to go just bring a snack with you as you probably won't have time to eat in Kansas a city. -Blake
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This will start a nice debate
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08-17-2021
05:07 PM
08-17-2021
05:07 PM
Are you getting this when clicking book flight or when searching the low fare calendar or some other point in the booking process? -Blake
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You should be able to bring them on the plane just be sure you bring enough for your flight crew 😜 (and me) -Blake
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08-17-2021
04:56 PM
08-17-2021
04:56 PM
I know TPA and SRQ are co terminal/sister airports I don't think RSW and TPA are co terminal/sister airports so you may be stuck with a flight to/from RSW or you can request a refund and book to TPA. Since your flight was changed by Southwest you can get a refund to your original form of payment if you choose to go that route you would need to reach out to Southwest by phone, on Facebook/Twitter, or you can use the in app chat feature. -Blake
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08-17-2021
04:50 PM
08-17-2021
04:50 PM
Unfortunately until the photos are approved we can't see them. What does the error say and maybe we can try to help. You can also reach out to Southwest on Facebook or Twitter and maybe they can assist as well. -Blake
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Sorry to hear your flight was cancelled once travel is completed I would Contact Customer Relations so they can review your flight and see what compensation could be provided assuming this delay/cancellation was in Southwest's control. -Blake
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08-12-2021
01:33 AM
08-12-2021
01:33 AM
You would need to call reservations to make this type of change because if a difference in fare would need to be collected the app chat feature won’t work for you since they can’t process payments and same with Facebook and Twitter. You can reach reservations at 800-435-9792 your other option is to cancel the MCO-STL return online and book a new one way from MCO-MDW this would save the phone call -Blake
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08-12-2021
01:27 AM
08-12-2021
01:27 AM
In my experience prior to covid when the airport was going to give out vouchers it was done at the airport before you depart (they print them out and hand them to everyone on the affected flight) I’m not sure if that process changed but your best bet is to Contact Customer Relations and they can look in to your flight and hopefully get you the voucher that was promised at the gate. -Blake
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I would search your email for the subject line of “Here’s your Southwest LUV Voucher” and this should pull it up if you happened to miss it in your email if using Gmail be sure to check your promotions folder and the spam/junk folders as emails sometimes go to the wrong place. if you still haven’t received it after checking the folders and trying that subject line in the search bar of your email then I would Contact Customer Relations again and make sure they have your email address right and ask them to resend. A friend of mine had a voucher resent last week and got it the next morning. I also just got a voucher last week and it went to my regular email folder so double checking couldn’t hurt. -Blake
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Sorry to hear you had fraudulent activity on your account. to start I would change your password while waiting to get a resolution from Southwest. I would also Contact Customer Relations so they can get the investigation started. Keep in mind this is a different department than the regular phone number you call for reservations. -Blake
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08-11-2021
02:47 AM
08-11-2021
02:47 AM
Only small cats and dogs are allowed as pets in cabin. Southwest doesn't put animals in cargo. -Blake
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08-11-2021
02:45 AM
08-11-2021
02:45 AM
Only small cats and dogs can travel onboard the plane in an approved carrier. Emotional support animals are no more on most airlines (if not all) in the United States thanks to people who abused that to bring animals like birds, turtles, peacocks on planes. Southwest now only allows trained dogs and miniature horses to travel as service animals to help with certain tasks (dog for sight impaired as one example) -Blake
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For what changes southwest is making you can always Contact Customer Relations to see what they can share however since this is a customer to customer forum you probably won't get those answers here. I know things are changing behind the scenes (happens all the time) but some of those changes we don't see as customers. -Blake
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08-11-2021
02:31 AM
08-11-2021
02:31 AM
I've never seen an alert to check in only an alert telling my my position is A34 for flight 123 and I think the only reason I get that alert is because I'm A List and automatically checked in. One of my friends (who's not A List) flew today and the 2 alerts they got were 1 saying the airport will be busy to arrive early and the 2nd saying now boarding flight 123 I do think a it's time to check in push notification or your flight is delayed notification would be nice though because not everyone stares at the app all day to see if a delay occurred. Best bet is to submit your feedback to Southwest directly though. -Blake
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08-08-2021
03:23 PM
08-08-2021
03:23 PM
And that's why I said if you wait a few weeks they will fix it manually. These schedule changes are done by a computer well as we know computers aren't perfect so now the human is having to fix the computers errors. Wait times are long on the phone that's why I say to keep trying on social if this change is urgent. -Blake
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08-08-2021
12:02 PM
08-08-2021
12:02 PM
When this happens southwest will do your schedule change manually. This may take a few weeks but they will get you rebooked on a real flight. If you don't want to wait you can reach out to Southwest on Facebook or Twitter in a DM or you can use the chat feature on the southwest app. -Blake
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You can also reach customer relations by calling 855-234-4654 -Blake
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I bet @jksobonya would like to know this as well. Hopefully those non stops will come back soon for you all in Philly soon.
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How far in advance are you trying to add EB check in? You can only add it up to 36 hours before your flight. If your flight is within the next 36 hours you won't be able to add it to your flight if you have a return flight you can add it to that. Another thing to keep in mind some tickets are not eligible for EB check in (unaccompanied minors, non rev standby travel, group reservations) -Blake
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Tickets are non transferable so you would need to cancel your sons friend and they would have travel funds they can use for up to a year from when you bought that ticket. Next you would go and by the other persons ticket at the current price. There is no way to swap the names on the ticket -Blake
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Yeah they added the photo feature back on mobile at least for Android (yay) but now no quote function. I get B I the link photo and the bullets. Maybe @NicoleAshley can take a look at things. I liked the quote as well so people could see who I was replying to. -Blake
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Check your emails as you might be a winner of a 2nd chance redraw. Here is the email I got today:
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Sorry to hear your flight from BOI was less than 15min late. Hopefully you still made it to LAS and are having fun! -Blake
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