If you are a customer of size you can buy 2 seats and get the 2nd one refunded after travel is completed. Other than that unfortunately they don't allow you to buy 2 seats just becauae you want more space although I think it should be allowed if the customer is willing to pay for the 2nd seat. If you even just slightly spill over to the other seat you can take advantage of the COS policy. -Blake
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Unfortunately at this time you can't cancel just 1 person off of a reservation online you would need to reach out to Southwest at 800-435-9792, use the in app chat feature, or reach out to Southwest on Facebook/Twitter for assistance. I find social media and the in app chat to be the quickest as wait times on the phone will be long. If the other passenger doesn't need to use the funds right away you could also cancel the other passenger at the airport at the ticket counter since you can cancel up to 10min prior to departure. -Blake
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Unfortunately now days a lot of adults seem to act like kindergarteners on flights so this might be why the crew had to constantly remind people to wear the mask. With the WiFI issues they happen remember the days WiFi didn't exist on planes and we would either read a book, talk to a neighbor, or listen to music. Sorry you didn't enjoy your trip Your welcome to share your feedback with southwest directly though one of these contact methods Contact Customer Relations
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For a couple airports in California it says you would have to fill out a form you can read more about that on southwest.com under the covid updates and click on California.
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09-05-2021
11:43 PM
09-05-2021
11:43 PM
You should be able to log in to the account you made on the careers website. With the confirmation email be sure you check your spam/junk/social/promotions folders in case the email went to the wrong place. -Blake
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09-05-2021
11:39 PM
09-05-2021
11:39 PM
So with Nrw Orleans the hurricane has had a major effect on flights and unfortunately it looks as if southwest has modified flights in/out of MSY though October 2nd. Since the airline changed your flight you can change to another flight with sane city pairs free of charge no fare difference required. Also because of the current situation in New Orleans Southwest is allowing those traveling to/from New Orleans between now and October 2nd to fly to another airport with no difference in fare. You can fly to Houston (IAH OR HOU), Jackson MS (JAN), or Pensacola (PNS) pet fees to MSY are also being waived. You should be able to change your flight on the app or website however if you get an error you can reach out to Southwest on Facebook or Twitter in a DM or reach out to reservations for assistance 800-435-9792 -Blake
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09-04-2021
05:05 PM
09-04-2021
05:05 PM
If you earned the companion pass you can take 1 person at a time to fly free (just pay the government taxes starting at $5.60 one way) you can't use a companion pass on top of a companion pass so if you have the pass and your wife has the pass you can't make her a companion then your wife add your child as her companion (no buy 1 get 2 free) if you have your wice as a companion she can fly free then you buy a ticket for your child. Hope that makes sense -Blake
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09-04-2021
04:58 PM
09-04-2021
04:58 PM
I guess my question would be what would happen in delays the airline can't control (weather, airport closures) i feel like the airline would then lose and be giving everyone free stock because once one flight is delayed the rest of that day will be delayed unless they can swap planes and crews.
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Not everyone is aware of that policy where if they are a customer of size they can buy a 2nd seat and get it refunded later or just get a 2nd seat free at the gate on day of departure. Others just hate having that conversation with a gate agent because well it's weird "hey can i have a 2nd seat because I'm big" Personally I think for those who use the COS policy they should have a more noticeable piece of paper not just a boarding pass because I do see people get upset because others think they are just saving seats when in fact they have a right in this case vs the regular debate of saving seats which is a whole other ball game. -Blake
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Sorry your disappointed unfortunately in life things break WiFi included sure you may have to work on the flight but airlines won't delay a flight to fix the WiFI because otherwise others would be here complaining that that were delayed to fix the WiFi. Remember the days WiFi didn't exist on planes treat that flight like one of the old days. With route changes they are tough but they happen your best bet is to share your feedback with Southwest directly about the WiFI issues and route changes. Contact Customer Relations -Blake
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I would reach out to reservations at 800-435-9792 to see about rebooking or reach out on Facebook or Twitter in a DM. You can also use the in app chat feature and they can assist with rebooking. -Blake
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I would go to Southwest.com on a computer and when you log in to to your account and look for the promotions tab. You should see a button to register click it and it will take you to a screen that explains the terms and conditions of the promotion and you click register again and you will be all set. Keep in mind for the 2X tier qualifying points you would need to register then book then travel to get the promotion to work so if you have flights already booked you would need to cancel and rebook after you register to be eligible. -Blake
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I would try going to southwest.com on a computer or tablet (use the full website not mobile site or mobile app) and under your account it should show the promotion. Another thing to check is make sure the email has your name and RR # in case you got an email for a spouse or child instead. One example I set up my sister's RR account years a go so i still get her account emails she got the promotion I didn't (I already earned A List so it would be a useless promotion for me anyways) If the email says your name and RR# and you still don't see the promotion I would Contact Customer Relations so they can investigate. Keep in mind with this promotion it is a register then book then travel so flights already booked wouldn't qualify unless you cancel and rebook after you register. -Blake
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Southwest doesn't have a policy on saving seats so yes a person can dave a seat for a family member if they want. Another instance where a seat would be saved/reserved is when a customer of size buys 2 seats then they have 2 boarding passes and place one that says seat reserved on the seat next to them and that middle seat would remain open on the flight. -Blake
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Pull out of Texas yeah right. In that case you should never fly again because every airline flies to Texas and 3 of the big 4 have hubs in Texas. Your welcome to share your feedback with the airline directly though one of these contact methods: Contact Customer Relations And honestly choosing to support or not support a business over politics is silly and ridiculous I support a business because of the product not how the state that they operate in does business because businesses don't make the state laws. -Blake
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As @TheMiddleSeat stated that shouldn't be a problem as i personally have gone with my grandparents to pick up my cousins and I was 18-20 years old they let all 3 of us get a gate pass so you shouldn't have any problems especially since you would have a baby.
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09-02-2021
11:19 PM
09-02-2021
11:19 PM
LUV vouchers are usually issued as compensation because of flight delays they are valid for a year. Other times the voucher could be issued as a way to extend travel funds that type of voucher is valid for 6 months but usually vouchers because of flight issues or baggage issues are valid for a year.
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Unfortunately the 855-234-4654 is no longer an option to reach customer relations you would need to send an email through the website or you can send Southwest a DM on Facebook or Twitter.
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09-01-2021
12:04 PM
09-01-2021
12:04 PM
DMs may not be available to new users because of a situation a few months a go. If you need assistance you can post your question here or if it's a question/complaint about a recent flight you can Contact Customer Relations and they can assist you -Blake
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08-31-2021
03:39 AM
08-31-2021
03:39 AM
So I was able to connect to it and it took me to the SW portal and SW community but other sites like Twitter it didn't work unless I paid for the Wi-Fi. Normally if I'm not connected to the southwest network I won't have access to the in flight portal. In this case I could also see the movies, live tv, flight tracker using this network but never seen the network before this flight. Maybe if I see it again I'll stay on the plane and let everyone else get off first when we arrive to see if the network vanishes once other customers are gone.
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Just curious has anyone else seen Southwest WiFI-Highspeed on any flights recently? My flight from AUS-LAS this afternoon has it and at first I thought it was a hotspot from someones phone but I was actually able to connect and the WiFi is actually working. -Blake
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Some airports call it the premium passenger lane. Keep in mind if you use the flyby security it usually won't include the pre check access so if you have pre check you will be better off going to that line. -Blake
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So glad your daughter was able to make the flight and glad the crew got your daughters watch that was left behind at security. Stay safe and i hope you make it though this storm ok. -Blake
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08-29-2021
05:59 PM
08-29-2021
05:59 PM
Hopefully the person will realize they left it before leaving the airport
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08-29-2021
01:13 AM
08-29-2021
01:13 AM
You can reach out to southwest on Facebook or Twitter and they can look up the voucher to see if it is expired or if the voucher was used. -Blake
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You complained to them weekly? Maybe you were put on a naughty list 😜. you can always try sending a message though the website or call customer relations for assistance. I contacted them a few days ago and had a response in less than 10min. -Blake
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At this time there is no vaccine mandate for employees. With testing for passengers no airline requires all passengers be tested unless the destination requires it (return from international destinations as an example) Your welcome to share your thoughts with southwest though one of these contact methods though Contact Customer Relations -Blake
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08-22-2021
09:08 PM
08-22-2021
09:08 PM
35min should be enough time for a connection in Kansas City. Airlines won't sell a connection if you won't be able to make it. If you notice your first flight is late you can speak to a gate agent at the airport about alternative flight options. If you get to Kansas city and miss your connection (because of a flight delay) you will be booked on the next available flight. If the next flight is not till the next day you can inquire about a hotel and depending on why your first flight was late they might be able to get you a room at no cost to you. If your first flight is on time you should be good to go just bring a snack with you as you probably won't have time to eat in Kansas a city. -Blake
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This will start a nice debate
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08-17-2021
05:07 PM
08-17-2021
05:07 PM
Are you getting this when clicking book flight or when searching the low fare calendar or some other point in the booking process? -Blake
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