Southwest Airlines Community

First off sorry for your loss. I am glad the crew was nice and took care of you on a flight that is a tough one to take.    If you get a chance i would share your kudos with southwest on Facebook or Twitter so they can pass on the kudos to the crew and their supervisors for praise.    -Blake  ... View more

Sorry you have had a delay in getting the voucher keep in mind this is an exception to the expired funds so they don't have to give you the voucher they are just being nice sure it may take time but it will come Southwest has just been overloaded lately so it could be a backup in the system.  ... View more

Yes if you book a flight with a travel fund your reservation will take on the expiration date of the oldest travel fund applied.    In some cases it makes more sense to lose a little bit of travel funds to get extra time to use funds should that trip have a possibility of being cancelled. In your case since you bought the tickets at the price you did to begin with it seems you were ok with that price so getting some funds back is just a bonus even if they expire quickly at least you still have a chance to use those funds. Those funds would need to be booked and travel completed by the expiration date.    One other thought southwest has been making schedule changes to September and October flights if you get a schedule change you could request a refund and rebook and that way the cash you paid would be refunded and not be a travel fund the voucher would be held as a travel fund under the confirmation number you have.    -Blake ... View more

Looks like you answered your own question.    Yes anyone of age can apply for the credit card.  ... View more

Sorry to hear your stuck on hold so long. Yes Covid-19 may have started 1 and a half years a go they are still feeling the effects including staffing shortages which is the same with every other company and without staff no one can answer the phone.  your best bet is to stay on the phone and they will get to your call as soon as possible. I would search your email for here is your southwest LUV voucher in case it came and you just missed it. Keep in mind the voucher would be emailed to you and it wouldn’t be in your rapid rewards account.  -Blake  ... View more

Yes it looks like Southwest is revising its flight schedule in September when the airline changes your flight you can either change to a different flight at no additional cost (one time only) or if the new flight schedule won’t work for you then you can request a refund to the original form of payment.  I would avoid calling right now as hold times are long so if you want the refund option you could reach out to Southwest on Facebook or Twitter or send an email through the contact us page and they will respond as soon as they can.  -Blake  ... View more

Sorry to hear you are having trouble with entering your information and that the system is having issues finding your reservation. I would reach out to Southwest on Facebook or Twitter DM and hopefully they can assist you. You could also call reservations however hold times are long.    -Blake ... View more

You could reach out to Southwest on Twitter and maybe they can send you some kick tail coupons. I know they still have a program but they might have stopped sending out the coupons during covid (kind of like drink coupons)    -Blake ... View more

Sorry to hear you feel your son was picked on over the mask mandate. Your welcome to share your feedback with southwest directly Contact Customer Relations    -Blake ... View more

Yay! Now just need the games back. I beat every level of the mini golf game before they got rid of the games. I thought the games were great for killing time on flights especially for kids and for bored adults.    -Blake ... View more

Sorry to hear your flight was cancelled due to the extreme heat. You can always Contact Customer Relations and they can review your experience and see if any goodwill gestures can be made.    -Blake  ... View more

Rapid rewards dining and shopping are great ways to earn points for stuff you were already planning to buy.    Once my mom was going to buy a new stove for the house the store told her online only I said hold on let me check rapid rewards shopping and I found a 6 points/$ and the holiday bonus ended up getting about 6,500 points for the $600 stove    Points can take a week or 2 to post to your account but its an easy way to earn points.    -Blake ... View more

Your inbound flight from fort Myers was delayed because of the weather in Orlando. The FAA had a ground stop and that means planes can't leave or take off. The planes you saw leaving were the ones already there so when the ground stop ended they boarded and left because your plane didn't get to leave yet it was affected by the ground stop. Had your plane come from somewhere like Atlanta it may have left on time then been diverted because of the ground stop.    Your welcome to Contact Customer Relations and they can review your experience however because this was a weather delay there is not much they will be able to do because Southwest can't control the weather.     -Blake ... View more

@dfwskier wrote: @Salvador441 wrote: As for the phone running Android 8.0 and Chrome, this does fall under our supported devices so I'm going to have to look into your specific flights to investigate further. Can you please DM me what flights you were experiencing this on? Even just O-D, date, and approximate time of departure is helpful as I don't anticipate you have flight numbers memorized. Are you employed by Southwest Airlines? I am wondering the same thing. They don't have the employee logo next to their username just new arrival.  ... View more

@sherritenn wrote: If you want to get in the queue plan on at least 3 hours lead time.     I called at noon today and my whole conversation including the wait to get an agent was 9min total.    Glad you got the issue resolved though. See sometimes just being patient works out. Sure that hold music is not the best but once you get someone and they get your issue resolved its worth the time and effort. Maybe next time just put the phone on speaker while living your daily life until they come on.  ... View more

Sorry your flight was cancelled. Weather is rough around the country from storms here in Texas to the topical mess in the north east from Elsa. This causes planes and crews to be grounded and that results in cancellations. Trust me airlines don't want to cancel flights but sometimes they don't have a choice.    Once travel is complete you can Contact Customer Relations and they can review your flight and look in to possible compensation.    -Blake ... View more

You could always reach out again and maybe that new representative you get will understand and might be able to do something different.    Another thought maybe you could book a flight with the voucher and when you cancel you will have a travel fund and maybe 6 months down the road once that travel fund expires you can call with that new travel fund asking for a voucher minus the $100. I have no idea if it would work or not and sure if it worked you would lose another $100 but maybe you could then use the funds. I don't think they will extend a LUV voucher so that's why I say book a new flight.    -Blake ... View more

Your son in law can Contact Customer Relations and they can investigate. Sorry to hear your son in law had these issues.    -Blake ... View more

I'm just curious when you say you were rebooked on a flight arriving at midnight was that for a flight departing same day? If so then I don't think the airline would be responsible for covering a hotel an extra night because they gave you a flight departing same day you just didn't like the flight so you changed it and the hotel could have been avoided. If that midnight arrival rebook was for the next day and you got it moved to earlier that day (still 1 day later) then yes depending on the reason for the cancellation compensation should happen.  ... View more

Did you have the Southwest app already installed before departure on your phone/tablet?    If so does it give you an error message?   -Blake ... View more

@nakubo wrote: I called this morning and for the first time, I was provided with a call-back option. Luckily, the agent that called me was able to contact their Help Desk and resolve the issue. The extra points deducted in error were refunded back to my account. All's well that ends well! Glad to hear they got everything straightened out and that you got your points back!   -Blake ... View more

So the date you are wanting to travel is more than 6 months from now? Keep in mind the LUV voucher can be used to book a flight for anyone so you could book the flight for your brides mother and 2 sisters as long as the travel is complete by the expiration date. If 1 half of the trip falls before the expiration date you can book one way flights to use the travel funds on the outbound flight.    You sent the airline an email asking for an extension they gave you one. Sorry if it's not good enough or if you feel they should go back and fourth a couple extra times to see if you like the solution they gave you. My guess is when the representative got to the email the funds were expired so they read it as I'd like an extension and that's what they did. Had they gotten to your email before the funds expired they would tell you to email again when they expire the problem there is if they say that most would be unhappy that they have to reach out again and unfortunately the airline can't win in this case because if they help like you asked and your not happy they lose and if they say try again later they lose.    Maybe you can find somewhere to go in the next 6 months or gift the voucher to a friend if you can't use it.    -Blake ... View more

I know back when peanuts were served on Southwest flights they allowed some with peanut allergies to pre board so they could wipe down there seat and tray table if they wanted but now days I don't think they would let you since nuts are less on Southwest flights since they no longer serve them just a few customers might being them on.    You could talk to the gate agent to see what they can do but now days the most I've seen done is an announcement to please not eat nuts on this flight because of a peanut allergy.    -Blake ... View more

Your best bet is to reach out to customer relations again and just hang tight the hold time may be long but they should be able to investigate and figure out what might have happened.     You could also reach out to Southwest on Facebook or Twitter in a DM and they can assist as well.    Once you get this resolved feel free to come back and share what the customer relations representative told you the issue was as I'd be curious to know what happened if your comfortable with sharing.    -Blake  ... View more

@Bill91505 wrote: I am also having the same problem finding a flight to Cancun  Oct. 18 - 25.  It is funny that nobody officially have responded from Southwest about what is going on with the "Wana Get away fares". Wanna get away seats and fares are limited. Keep checking back as seats could open up at any time.    You can also check out the low fare calendar to see if any other dates/prices would work for you. Sometimes being flexible with your travel dates if your able to can save you a lot of money.    - Blake  ... View more