Southwest Airlines Community

Keep in mind other airlines charge you to transfer points as well and they have the same policy of points transfers being non refundable.  ... View more

@PKR3WS wrote: Good evening,   I dont know if you are who im supposed to reach out to. We flew home from LAX today as we were there for my birthday and went to Disneyland for my big day. While there we bought ornaments and brought them with us on our flight thinking that if we checked them they would be damaged. Unfortunately when we brought them on the plane we put them up in the carry on and one of the flight attendants helped another SWA customer with their bags and slammed their bag in to one of our ornaments. We initially didnt think it would be a big deal as Disney packs them with quite a bit of safety care and tons of tissue paper to ensure they dont break. When we just got home we wanted to double check everything and indeed one of the ornaments is broken   What can be done to rectify this issue?   We're so sorry to hear this! While The Community is primarily a peer-to-peer support forum, it never hurts to reach out to us via the options in the link below, even outside the four hour time window. Sending @Southwestair a DM on Twitter can often be your quickest bet. Thanks!   Submitting a Suggestion and/or Complaint  ... View more

Jessica... Our original boarding passes were Group B. With the Priority boarding, as first to board the plane, we had first choice of seats, so chose seats in the first couple of rows, thus also ensuring we would be first to deplane in Baltimore. ... View more

Two words: Bragging Rights 😉    --Jessica ... View more

Seconding that! @bec102896 has got it right.   For the latest, try reaching out via Twitter to @SouthwestAir as they might have some updates for you! ... View more

The sale saved me $60 on flights I had already booked.  ... View more

Thanks for the reply.  I didn't know this forum wasn't a direct connect to SWA. ... View more

@jar98105 wrote: From: John August Rau "jar98105" MarkHursh/Southwest   Mark, Not sure what  "PM" means (?personal mesage?)   You can click on Mark's user name, that will bring up his profile page > then click "Send a message", which will start a private message exchange with him. ... View more

The ticket counter opens 2 hours before the 1st flight although you should be fine if you arrive 1 hour 20min before a domestic flight. I have flown from AUS at 5am several times and I get to the airport about 3:45am check bag go through security and to the gate in 12min on average as southwest has the self service kiosks making things quick for checking in.    Tip: AUS now has a Starbucks for your morning cup of joe by gate 14.  ... View more

Absolutely no reason to merge or otherwise mess with the reservation to check bags through to final destination. Just ask at the full service check-in counter.   --TheMiddleSeat ... View more

@maricris823 wrote: Yes, now I know there is a work around to the initial trick of not applying correct expiration dates to funds.     There is no "trick". There are clearly stated and PUBLISHED rules. You can chose to follow them or not. There are consequences to not paying attention to the rules- as you found out.   ... View more

@maricris823 see link a couple posts back about converting expired travel funds to a voucher, that may help you out.   --TheMiddleSeat ... View more

Airtime player is another app that can play the movies. It actually was the only way to watch them back before southwest did some entertainment portal enhancements.  ... View more

I have replied to your other post: https://www.southwestaircommunity.com/t5/Inflight-Experience/Movies/m-p/100612#M2081  ... View more

@jquebby wrote: I purchased my ticket January 12, 2020 for travel January 14th.  I also purchased EBCI.  I was able to use it for my outbound flight but not for my inbound flight because I ended up changing my travel to leave one day earlier. Because the EBCI is non-refundable, Southwest is unwilling to give me a refund.  I have already taken to Twitter to express my displeasure about this and will never again waste my money for this product.  I will simply wait ask at the boarding gate when I arrive if there are any more A zone slots available.  I would rather pay $50 for that than waste the $25 for EB and get nothing.   The closer to 36 hours pre flight time you get, the worse the value of your EBCI. Why - because EBCI positions are allocated based on when they are purchased. If bought within 24 hours of flight time it is worthless.   'As far as EBCI refundability  goes, you yourself said "Because the EBCI is non-refundable, Southwest is unwilling to give me a refund." so you seem to understand that it is nonrefundable.   You do know what nonrefundable means -- don't you? You may not like it, but that is the rule. ... View more

Airlines rely  information from Boeing to determine when MAXs will return to service. If that information turns out to be wrong, airlines have to adjust.   SW just pulled MAXs out of the schedule beginning in APRIL.   You think it is unreasonable to give passengers 3  to 6  MONTHS notice of a flight change?   You should be able to find an alternative that far in advance, and you can get your money back if you want to (even for  nonrefundable tickets).   United ,American, Alaska et all are all doing the same thing. ... View more

Oh, wow.  You are absolutely right!  Thank you for your help. ... View more

@Beachbum12 wrote: My last 3 flights have been cancelled but not at the last minute like you..and the last one they did the same thing..a 3 hour and 45 min trip was changed to 9 hrs.. I do believe it has to do with the grounding of the max..someone had mention the max will not be available until June 6th so my flight using that plane should not have been an option ...l call to speak to someone they were not very sympathetic if they do have to cancel flights they should at least give us one that's comparable to the ones they cancelled on us I hope they can straighten this out in the future because if not I'm going to start looking at other airlines this has been happening much too much   If your flight was cancelled due to the max you should have received an email with instructions on how to change to another flight if you don’t like the new flight they put you on. You usually have 3 days to change the reservation for free.    -Blake  ... View more

@Shlars1936, I hope it all works out well.  SWA flight attendants are the best in my view.  Hopefully the fact that there is not a drink cart will work in your favor.   Regarding the space between wall and seat in the front row, that may vary based upon type of aircraft.   Best of travels to you.  Hopefully you are traveling late so you can arrive and just relax/sleep/refresh after the flight.   ... View more

@bec102896 I have written my recruiter twice in the span of 2 weeks. I didn't want to keep emailing because I know there are more applicants than her, but the email confused me in saying that only employment was completed. I'm guessing that means they are stil pending my background (fingerprints) & drug test but I did those 2 weeks ago as well. I didn't think it would take this long but maybe I will here something by next week. My dashboard still says under review so I think that's a positive 😊 ... View more

The resume most recently uploaded to your iCIMS profile will show as the resume on file to the Recruiter. So you should be good to go!    Good Luck! Blake  ... View more

Nothing else available in Phoenix area 😒 ... View more