Southwest Airlines Community

@DancingDavidE wrote: What do you know...I have one of these as well for next Saturday, so I popped over since I could add EBCI to my upcoming flight as well and sure enough, it still shows A-list on the reservation online and isn't offering me EBCI option to purchase.     I wonder if it would still give you the A List benefits since it was booked before you lost A List. The reason I wonder this is because a few years a go when I originally earned A List I didn't get my A List benefits until I had all my reservations refreshed (number removed and re added)  I learned this the hard way the first A List eligible flight because I didn't check in until I got to the airport and had the painful C11 boarding pass  ... View more

@Pattijb15   Unfortunately There is not a way to get new coupons in exchange for the expired ones the only way to get new coupons is to fly 10 one way flights.   Blake  ... View more

I haven't seen any refer a friend promotion emails in awhile last one I got was in November of 2016 which was when I qualified for A List     My sister on the other hand who is not A List got one late last year so I think it's random who gets that offer and how often and I wonder if status plays a role in the who is selected.    I would recommend you look in your emails and see if there are any trends to as to when or how often you got the offer to refer people to join Rapid Rewards and maybe that could give you a good guess as to when you may get that offer again.    Blake  ... View more

@thatsarahlewis wrote: A birth certificate is required for Infant, Child or Senior fares at check-in.  You will need to create that traveler a Rapid Rewards account prior to traveling in order for matching the ticket to birth certificate and finalization of the age verification.   If you prefer to verify age instead of traveling with the birth certificate you can mail a request to the address here:   https://www.southwest.com/html/customer-service/faqs.html?topic=age_verified   Of course you can also purchase a standard fare and avoid all of this depending on which situation benefits you the most.     A Young Traveler is already flying on a "standard" fare. Age verification would be for the purposes of confirming solo travel eligibility (over age 11), and while not required, to aid with getting the companion adult an escort pass.  ... View more

@370628,    I am sorry to hear about the experience you had. Took me three months to go through the process before I landed for interview then they dumped ( turned me down) and asked me to continue to look for the postition.   Believe me. ... View more

I have seen this happen on my chase debit card from time to time as well it will come back. sometimes it takes a couple days I'm not sure why it does it though but it happens to me a lot on weekends and near holidays.    your best bet would be to call chase and see what they say. But in the meantime just try to keep track of your purchases so you don't over spend.    Hope this helps Blake  ... View more

Additionally amazon, Netflix, and Hulu allow you to download movies and shows on your phone on tablet etc so you can watch all of them on you’re flight even if you don’t have wifi on the flight  ... View more

@rkatsouthwest wrote: when i type in the confirmation # and my first and last name only my name shows up...names of my wife and children dont show up. Are your children aged 2-6? If so you may be able to use Family Boarding - in which case showing up at the airport a little early to sort out the boarding passes would be an option, and the ability to check-in won't be as important.   As @bec102896 mentioned go back to your confirmation to make sure you paid for everyone. If they have separate confirmation numbers it may show in your email as well.           ... View more

@Traveler54 wrote: I am in Thailand. When I return to LAX I wish to fly on to LAS using SWA and I cannot access the website from my apartment WiFi. I saw one post that suggested using a smart phone cellular data to access the SWA App to book the flight. This appears to work. Using the smart phone is less efficient than using an iPad or Laptop which both have keyboards. It seems in the past I have made reservations using WiFi from overseas to access the website. The app on either iPhone or iPad or the website via laptop over wifi, only using cellular data does it seem possible. Is this more secure than WiFi? Hi glad to hear the the app utilizing cellular data works for you. To answer your question, acutally, cellular data is more secure than wi-fi. Wi-fi from your personal router is secure, but public wi-fi is not ... View more

@isaacfemi   Looks as if there is no question if you need assistance please reply with your question or edit the post to add your question and we would be glad to help the best we can.   Blake  ... View more

Last year it was March 13th... so save the date! ... View more

Wow super helpful!    Yeah ah I definitely use this perk a lot because my schedule is so variable or if my the last flight of out LGA is delayed as it often the case and I can take an earlier one that lands at the time I was supposed to. I have been stranded in Las Vegas because I didn’t check the connecting flight so definitely recommend that!   ... View more

@RobertGary1 wrote: I hope that SWA doesn't miss the bigger issue here. Its not about rebooking this one person. Its the repeated problem that SWA's system doesn't email you immidately when this type of thing happens. When you book you get flooded with emails to rent cars, etc but if a flight or reservation is cancelled by SWA its total silence.   This is a computer bug and needs to be addressed as such.   -Robert Actully, Robert, Southwest does send an e-mail to the address tied to the reservtion the second a reservation is made, changed or cancelled. I have literally hundreds of examples in my e-mail folders. ... View more

@Cirenc wrote: tried to to call Customer Relations. They sent me a voucher “monopoly money “ what about my canceled event the money I had to spend on airport food my kids anxiety. We will make it up to you is the saying now. What how about what is going on right now! Well if it's "monopoly money," then you should throw it away since it's worthless.   Then again, if t reduces the cost of a future flight, then it's not really monopoly money, is it?   Sorry, you got delayed and inconvenienced. It happens on all airlines. The airline did try to mke amends by providing a voucher. ... View more

  @ZevSupport wrote: Just to jump in, the change (and refund) must be made wthin 24 hours or else there's nothing that can be done (except getting another voucher)!   As Blake posted, within 24 hours you'll need to cancel (not change) the flight, and request a refund to the credit card used for payment (not travel funds). Then rebook and apply the voucher to the new flight.   ... View more

I have tryed logging in at different points of the booking process with no success and tryed on my tablet and I get the message "downstream service failure". Guess I need to book the old fashion way with a phone call. ... View more

I agree with Blake: it normally makes no sense to buy large numbers of points as the cost of the ponts would be more than the equivalent airfare .   It might make sense to buy a smallnumber of points to add to your own points in order thebuy  ticket. I tmakes more sense to do so when the airlines is offereing a discounted cost for points purchases. ... View more

@shiftyricky42 wrote: I havent given up hope!!! its out there somewhere!!! I fly into Love Field and would love to find my trusty thumb drive!  Well, I hope you find it, but after aslmost 4 months I fear the trail is getting cold.   You might want to notify airport lost and found, as I guess it is possible that you lost it between the gate and Cool River ... View more

I took a few weeks off from flying SWA.  First flight back.  WiFi down.....  again.   ... View more

@LindseyD wrote: @chgoflyer, what you've said is correct. If the reservation straddles two years, the flights will be applied to the years to which they correspond. If they are on the same reservation, the TQP from the outbound flight will be retroactively applied after the return flight is completed.    Hey, Lindsey! Thanks for the info. But... that's actually not what I'm saying. I'm saying the opposite. 😉   For many years, people have used a "hack" to move points into the upcoming year, vs earning them in the current one. (A primary reason would be if you wanted TQPs or CPQPs in the new year vs the current one, for example.)   This involved booking a round trip with an outbound in the current year and the return in the following one.   Southwest's system grants points upon the completion of the full itinerary, and (previously at least) those points from both flights would then be earned in, and apply to, the new year.   I haven't actually used this "hack" myself for several years, but discussion about it other places on the web indicate people still do, and that the belief is that it still works.   It sounds like you're saying that this is no longer the case? And now, in this scenario, the points will count for qualification in the year the flight was taken?   Or, are you talking about qualification via flight segments, not points? (You mentioned "TQP" which leads me to believe you mean points.)     ... View more

Group Travel is a bit of an odd bird. You essentially accept some significant limitations and issues (the insane telephone hold times being one in addition to the unavailability of EBCI) in trade for a possible small discount and most importantly passenger name flexibility/transferability. There are pluses and minuses, what may make it work for some may be a deal-breaker for others.   The response you received from the "CEO" doesn't surprise me. I find that suggestion (writing to the president of a company) to be naively outdated, and generally a waste of time these days. Especially at a large company like Southwest. YMMV. ... View more

The baggage agent should be able to check your bags through to your destination, regardless of confirmation numbers. (Note that if you do have a single confirmation number this won't be an issue at all -- you'll even be able to use the kiosk to self-check your bags.) This does require additional effort on the agent's part, and I've learned that, following the system conversion, some agents know how to do this and are willing to assist without issue, and some others unfortunately are not. If you are polite, patient, and persistent you hopefully won't have a problem. Please do come back and let us know how it goes! ... View more

@Lsbyers08 wrote: My husband left his iPad on a plane today, 12/9/18 from New York to Dallas. It has a John Deere sticker on it. I filed a report but thought I’d try here also.  Flight 4675  Several other posts on the community showed that entering the serial number helped their items to be located if you have it. The John Deere sticker should also be distinctive.   On another thread I left a phone number for Aero Services, you can try there after maybe four days to a week in case the iPad has found its way to Scottsboro, AL lost and found facility.       ... View more

Thank you! I appreciate the answer.   ... View more

I am always on the fence about it. I guess I could do EBC  4 months early and hope for the best since my flight is not until 4/24 ... View more

@austinheiman wrote: Looking back at past hotel stays, it took 5-8 weeks for southwesthotels.com bonus points to post to my account.   However, for this most recent hotel stay my points posted in only 2 weeks and I met my companion pass goal. That's great congratulations on earning the companion pass!  ... View more

Good point @dfwskier...your flight bonus points would be applied when you take the flight, so no need to worry about the bonus for next year.     ... View more

Sateller, please do not give Southwest another chance. They are simplify manipulating peoples. ... View more