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I’m sorry to hear about your son, and I understand your frustration. Given the unique nature of this situation, I would consider reaching out to the SW Twitter team, explaining the situation in detail. You might also reach out to customer relations at 855-234-4654. Note for the future that you can easily cancel or change reservations online as well. It would save the trouble of a call and any associated hold time. Good luck!
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Yes. When you check your bags in MKE, they will be routed to ONT with the regular white printed bag tag plus a pink “transfer” tag. Just pick them up in ONT! I always double check the bag tag when I check in just to make sure it’s right. You can do the same for peace of mind. Happy travels!
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I hope for the best for your son, and I am happy to hear about your positive experiences! This is the SW I know and love! I can’t provide the info you are asking, but I bet the SW Twitter team could! You can find them at @southwestair. You might also use the Contact Us link on SW’s site. Good luck!
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These guys have covered that you only pay a change in fare, if applicable. As far as the process, this article is super helpful. The screenshots are outdated, but you'll be able to walk through with ease. If you prefer, you can always call SW reservations for help.
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I know for sure they still give out wings! I’m not sure about certificates, but tell the employees! When we checked in for our baby’s first flight, the check in agent printed a special copy of the boarding pass and wrote “baby’s first flight” on it. I know the SW folks would be happy to make it special!
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Been there, and it is indeed uncomfortable — for all parties involved. To be fair, SW has one of the more generous policies for passengers of size. These passengers have the option of purchasing multiple seats and then getting a refund of the extra after flight, or they can discuss options with the gate agent. You can read the policy here: “Customers who encroach upon any part of the neighboring seat(s) may proactively purchase the needed number of seats prior to travel in order to ensure the additional seat(s) is available. The armrest is considered to be the definitive boundary between seats; the width of the narrowest and widest passenger seats (in inches) is available on our Flying Southwest page. The purchase of additional seats serves as a notification to Southwest of a special seating need, and allows us to adequately plan for the number of seats that will be occupied on the aircraft. In turn, this helps to ensure we can accommodate all Customers on the flight/aircraft for which they purchased a ticket and avoid asking Customers to relinquish their seats for an unplanned accommodation. Most importantly, it ensures that all Customers onboard have access to safe and comfortable seating. You may contact us for a refund of the cost of additional seating after travel. Customers of size who prefer not to purchase an additional seat in advance have the option of purchasing just one seat and then discussing their seating needs with the Customer Service Agent at their departure gate. If it is determined that a second (or third) seat is needed, they will be accommodated with a complimentary additional seat.”
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The option for alternative payments such as travel funds or vouchers is listed along side the other payment options. It may not be a tab, but it is indeed easily accessible and formatted in a way that keep those options out of the way for customers who don't need to use them. If you would like to share your feedback directly with SW, I encourage you to reach out via one of these methods.
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10-09-2018
03:55 PM
10-09-2018
03:55 PM
I feel extremely confident that there would not be an exception made for the referral. The fine print of Chase's site says: "Submitting email addresses: You may submit up to 25 email addresses in a 24 hour period (each 24 hour period is defined as 12:00am-11:59pm CT). By referring friends you agree to allow us to send an email on your behalf inviting them to apply for the Southwest Rapid Rewards® Plus Credit Card. Your friends’ email addresses will only be used for this offer and will not be used for any other marketing solicitations or sold to third parties. If your friend already has a Southwest Rapid Rewards® Plus Credit Card account or your friend’s email address is in our email opt-out database, no email will be sent." I highlighted and bolded the part that seems to apply to your situation. With that said, given that this is a SW customer forum, you would need to reach out to Chase for final word.
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10-07-2018
07:10 AM
10-07-2018
07:10 AM
Thanks for info link @Passenger1C! In addition to that, I believe all SW passengers need to check in on the domestic side in ATL. See this thread.
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I don't have experience with this personally, but here is what I found on the SW Vacations site: https://www.southwestvacations.com/generalinformation/lowest-price-promise
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@Wheelsup I’ve been saying this for years about status match-type incentives. For example, whith hotel status, more top-tier elites dilutes my upgrade chances; same for elites with other airlines. Witht that said, I have learned that there is nothing I can do about it. Companies have lots of different marketing tools, and this is one of them...incentivize new folks with temporary elite benefits. At least in this case, there is a very temporary term to the offer unless flyers meet the requirements to extend. Year before last, a certain hotel chain offered a status match for almost two whole years, longer than I — who had been top-tier for five years — could even qualify for based on paid stays (“the hard way”). If this is one way SW needs to market itself to drive new business to avoid adding new fees and devaluing the SW experience in other ways, I’m cool with it. The only negative impact to current A Listers is the potential to get a higher boarding position, but with the end of the year rolling around, lots of new folks have qualified and will qualify the normal way, so the A Lost boarding section will be fuller regardless. I’ve been feeling all my coworkers about the promo! If you would like to share your feedback with SW directly, I recommend reaching out to customer relations.
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10-02-2018
10:23 AM
@dfwskier I got really excited, but the flights I already have booked aren’t within the dates. #ohwell #nexttime
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10-02-2018
10:05 AM
@queen1979 Can you provide a little more detail? I don’t see any restrictions on Punta Cana flights. For example, when I look for flights from Nashville to PUJ based on the dates you mentioned, I see several options and no messaging about anything pending approval.
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10-02-2018
09:49 AM
2 Loves
Sounds like a rough experience. Since this is a customer forum, I would recommend reaching directly to SW customer relations at 855-234-4654 to share your experience.
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This just sounds like a SW employee who was having a good time and trying to make a fun, lighthearted atmosphere. Things like this are actually what I love about SWA.
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10-02-2018
09:16 AM
10-02-2018
09:16 AM
I have experienced this too, and it is - indeed - gross.
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Check out the 72 hour sale! https://www.southwest.com/html/promotions/nationwide_sale_181002_offers.html?clk=2153092
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09-28-2018
06:20 PM
09-28-2018
06:20 PM
I experienced similar frustration when SW axed the Nashville to Greenville, SC, direct flights. Like you said, they were always full, so it confused me. I honestly believe that there are so many more factors than I cam evem wrap my mind around. For example, fees and taxes impact the profitability of routes in various ways. Furthermore, all companies have a strategy, and maybe the desired growth didn't include Greenville, in my case. Finally, every flyer's situation is very diffetent. Because I am in Nashville, SW IS usually our only direct option. Unless you are going to Houston, ATL, CLT, NYC, etc, you have to go SW to go direct. Dallas is quite a different story, of course. I encourage you to provide your feedback directly to SW. And maybe we will get our directs back sometime in the future!
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What @DancingDavidE said. If you’d like more info, this is a good article. Some of the screenshots are outdated, but the process is basically the same.
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Just curious...did you book the outbound and returning flight separately? If not, you will not see two separate points “deposits” because points from round trip flights will not post until the entire trip is completed. Example: If you book a round trip going somewhere on Monday and return on Friday, you will not see the points until you come home on Friday, and those points for the entire trip will post at the same time in one transaction. If if you would like to see the points from each way deposit separately, you can book each leg of your trip separately. It isn’t necessary, but it does allow the points to post more quickly. Hope that helps!
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09-22-2018
09:25 AM
09-22-2018
09:25 AM
Once again, on a -700 today, the entertainment qas fully functuonal, but i was not able to authenticate to the Wi-Fi browsing. This was true on all our devices .
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09-21-2018
05:58 AM
Hello! It could potentially be carried on if it is small enough. Note that you are allowed one carry on item that will fit in the overhead bin and one personal item that will fit under the seat in front of you. Additional details about size guidelines are available here in the carry on tab of SW Baggage Policies page. Hopefully you can find the details you need there. As far as checking it, you can check "bags" for free on SW (subject to weight restrictions), and you folded wagon could count as one of those. You would check it at the check-in counter just like any other bag. Hopefully the cover is rather thick and protective; the checked baggage journey can be rough on items like that. Good luck!
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09-21-2018
05:30 AM
I have not flown with a pet before, but SW offers lots of details about traveling with animals at their site here.
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I definitely understand your frustration! For all the things I love about SW’s boarding process, last minute changes bring the negative you describe: losing your boarding position. The way SW reserves spots in line, it isn’t possible to accommodate folks who have to be rebooked toward the front of the line because those spots are either already reserved by the original passengers or because there may not be enough spots in the A1-15 section to accommodate all those who rebooked. Although it is unfortunate when it happens, I choose to look at it like this: if there was a delay or cancellation, I’m just happy to have any seat to make it where I am going! FWIW, if you ever end up flying enough to make A List status, you can indeed always board after the A group if you don’t actually get an A boarding position. Happy flying!
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09-20-2018
02:14 PM
09-20-2018
02:14 PM
I am happy to report that the wifi performed perfectly on my flight today!
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09-20-2018
02:13 PM
I concur that I remember it being pretty quick! Congrats on making A-List! No more stressing out to check in exactly 24 hours out (among other things)! LOL
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I am sorry to hear about your son! Without more details, it is hard for me to understand exactly what happened, but it sounds like the flight should have been changed with a fare difference of $200 (SW does not have change fees). You stated, "she told me to change the tix to a new date for November it would cost me 200 additional dollars and that my confirmation code would stay the same." Did she mean that you should make that change online, or were you under the impression that she changed it for you? Also, were you actually charged the $200? You should have indeed received a new email confirmation, and I do believe that since it is a flight change, your confirmation number would indeed have stayed the same. I am not sure who at SW you have spoken with, but I recommend reaching out to Customer Relations at 855-234-4654 for assistance in this situation. Good luck!
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09-19-2018
09:39 AM
09-19-2018
09:39 AM
@bec102896 Right?! It is easy to make a joke about the new friend, and I get why they do that, but if you travel for work, you need that time to be productive!
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09-19-2018
09:39 AM
09-19-2018
09:39 AM
@CareforNOLA I have not experienced a difference in performance on the ground vs. airborne.
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Same here. The WiFi system was completely down (the light wasn’t on) for two of my last three flights, and the other one would drop the connection frequently to the point of being unusable. I’m with you - A List preferred, and this is a benefit that often doesn’t get properly delivered. And to your point, I hate asking flight attendants about it because they often don’t care to bother the pilots with it. I appreciate when they make an announcement when it is down, but that doesn’t happen consistently either. Finally, flight attendants often assume that the light being on means that it is working properly, and that is not the case. The in-flight entertainment might be a go, but web surfing doesn’t work. When I need to get some work done, that’s frustrating. I get that that this may be a low priority and not at all about safety, but it needs to be — at minimum — usable. Thank you so much for sharing your experience!! Here’s to hoping that SW can address these issues!!
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