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Re: New Southwest App incompatible with my device

New Arrival

Hi, I'm having the same problem. I'm using Samsung Galaxy Avant phone. Can you look into that as well please? Thank you in advance.

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Re: New Southwest App incompatible with my device

New Arrival

I have Droid Razr Maxx phone - version 4.4.2, app works fine.

 

I have Samsung tablet - version 4.4.4, app no longer compatible.

 

6/28/2017

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Re: New Southwest App incompatible with my device

New Arrival

I have an Android  Motorola Droid Maxx  4.4.4 and I too get a message that the new Southwest App is incompatible with my device.   The 4.4.4 is the most up to date version of this device.

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Re: New Southwest App incompatible with my device

Top Contributor

Unfortunately, as has been mentioned before, the Southwest app requires Android 5.0 and up.

 

The current version of Android is 7.1.2, meaning that 4.x.x. is three generations old at this point.

 

For older phones running older versions of Android, your best bet is to use the mobile website via browser.

 

 

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Re: New Southwest App incompatible with my device

Active Member

Many of us do not want to go out an buy a new device just because one app (Southwest) does not seem interested in our business. I can do a lot more complex things with my device than the Southwest app does. Southwest has just decided to abandon this group of customers. The arrogance shown by Southwest IT does not fit with the rest of the Southwest image.

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Re: New Southwest App incompatible with my device

New Arrival

Let me make sure I understand thie.  I have a Samsung Elite, less than 3 years old, and the new Southwest app that was just released will not run on my phone?  When I upgraded the app, the existing app disappeared.  When I queried on Google, the app appeared but was not recognized.  So I can't use a Southwest app any more?

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Re: New Southwest App incompatible with my device

New Arrival

My Android IS 5.0 and up.  The phone is only 2 years old.  So, throw out every 2 years just to please SWA?  Hard to believe that SWA employee says use another airline if you don't like it.  Not the SWA I remember..... My company would fire me for saying junk like that.  Wow, unbelievable.

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Re: New Southwest App incompatible with my device

Top Contributor

@dfetterman1  use the mobile website, it has almost all of the same features as the app.  Just go to www.southwest.com in your web browser.  Depending on your carrier and model of phone you may also be able to get a software update.  System updates are super valuable just for the security updates, but would also help with incompatibility issues like this.  Sadly, 2 year old technology without any updates is going to have many problems.

 

--TheMiddleSeat

 

 

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Re: New Southwest App incompatible with my device

Top Contributor

 

 


@dfetterman1 wrote:

My Android IS 5.0 and up.  The phone is only 2 years old.  So, throw out every 2 years just to please SWA?   



Your phone may be two years old , but your OS is   6 years old. Android 5.0 was released 6 years ago today.

 

Moral of the story: verify the OS version before buying a new phone.

 

Most people buying new moderate to high priced phones with Android 5.0 would have done so in 2014 or 2015 -- giving them over five years to have a useable SW app.

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Re: New Southwest App incompatible with my device

Active Member

You verify the Android version, and check the requirements stated for the app.

 

Your device meets the requirements (Android 6.0 or newer) and it still won't install.

 

What's up with that?