Southwest Airlines Community

Flight shedules normally run about 8 months out  So you'll see at least some of January come about May. Keep checking the link provided by themiddleeseat to get the exact date the schedule will update.. ... View more

hi,   i had the same issue. my business card came a few days after my personal and didn't have my RR linked (was blank).    I called Chase. they confirmed they had it on file on their end. I'm not sure why it wasn't printed on the card as well as i did list it during the application.      ... View more

@wickednice wrote: Are all flights from Chicago to the Boston area really sold out until February?? I appears that SW originally removed all seats from the routings -- IMO due to the weather.   Some of it is back now. ... View more

@chgoflyer wrote: @sdubow3 wrote: The first agent I spoke to on the phone actually told me the names associated with the fradulent travel, the dates of the travel, the flight numbers, the departure airport and the arrival airport etc. If you know all that, if they know who sat in the seat on the planes, then I don't see how this so hard to run down. You talk to those people. Either they knowingly participated in this scheme or the didn't. If they didn't and they claim they were duped into buying discount tickets paid for in part by my RR miles, than you ask them where they bought the tickets.  etc.   Again -- the people who actually flew may or may not have been the ones named on the ticket(s). And the passenger information associated with the ticket(s) may or may not be valid.   Agree with chgoflyer. There is nothing to prevent an individual from buying a real ticket and using it to clear security. Then cancelling that ticket and using the illicit ticket with a fraudulent name to board the aircraft and take the flight.   The only thing that would stop that is TSA doing a gate check (it never does) or Southwest asking to see id at the gate, and it never does. In all of my flights since the advent of TSA (and they number in the hundreds) I've never seen either of the above. ... View more

@JE    I am sorry to hear that they are cancelling the route service to MEX. You could of write the letter to:    Gary C. Kelly C.E.O. of SWA C/O Southwest Airlines Co. 2702 Love Field Drive. Dallas, Texas 75235. tel:(214) 792-4000   Hope this will helps ... View more

Just to add to what @dfwskier said you could also research the flight schedule online and look at pricing as the rate you will get by phone will be based off the current online rate this way you can get a cost idea in case it doesnt fit in to your budget. You will also want to review the group travel policies which can be found Here.   Also as a side note I would recommend calling before the next schedule comes out or wait a week after the 7th of February (next schedule release date) as hold times could be longer. I had a 35min hold the day a schedule came out and 3min a week before the schedule release.    Hope this helps! Blake ... View more

I have to admit I'm not going to lament my missing being in Chicago for -21 degrees Wednesday night, but that's far from my record of -46 in Gunnison, CO during a ski strip to Crested Butte. ... View more

@southwestskiing wrote: Thank you for the response. My concern is that it says "including one pair of skis or one snowboard.." since it will be two pairs of skis in one bag.  Makes no difference as long as it is one bag for skis. ... View more

It seems the answer is no.   "This product is available to you if you do not have a current Southwest Rapid Rewards Credit Card and have not received a new Cardmember bonus for this card in the past 24 months."   https://creditcards.chase.com/a1/southwest/PremierCP30AEP?CELL=6PND ... View more

Is something like the board bag at the link below adequate?   Snowboard Bag ... View more

You are right chgflyer. Southwest's tv offering includes the CBS New York affiliate . Since the game s on CBS, it should, therefore, be available in flight. ... View more

That's a good system and I will probably start doing something similar. Would have been nicer if I'd known it was necessary before losing some of my travel funds.  Already reached out to them with my feedback. I'm a content professional and advocate for the content consumer, so I have a lot of feedback for a lot of companies. Haha.  Adding or changing a few words to make important information more clear and visible doesn't cost much at all, but creates a much better customer experience.  ... View more

@tenminutemile wrote: Perhaps you could at least allow travel funds to be used if they are not expired at time of booking. I just learned the hard way that I can't use my travel funds, which don't expire for 5 more months, for a ticket I'm booking today, because the flight is in 6 months. Not cool.  I'm not sure of all the motivations that lead up to the fact that the airlines don't want (can't?) have reservations that far into the future between accounting, security, profit, etc.   Southwest has offered unofficially to convert an expired travel fund into a voucher for a fee, if you end up in this scenario you'd get a six-month extension to use the value of the funds, minus the fee which has been reported at $100 recently.    This applies per Travel Fund, so you wouldn't want to have this happen to a bunch of small travel funds, it wouldn't be worth converting them if the value is not much more than $100.   One downside of this is that you can't get the voucher until the funds actually have expired, so you can't plan as far out to use it, and it may or may not be offered or the fee may increase by the time the expiration rolls around.         ... View more

Southwest will end all service to/from MEX on March 30, 2019.   If you have a flight already booked for a date after March 30, contact Customer Relations asap to inquire about reacommodation.  ... View more

Adding to what elijah said ---   all Southwest flights in Denver are out of the C concouse, but it is a long concourse, so I'd allow 10 minutes from one side to the other -- even using the moving sidewalks that cover much of the terrain. Of course, you might not have to walk that far.   Southwest wouldn't sell you a ticket containing a 50 minute conection unless it thought you could make the conection. It's called a legal connection. So if you're flight into DEN is on time, you should be fine.    That being said, you'dhave 20 minutes to exit the arriving aircraft and get to the departing aircraft before that aircraft starts boarding 30 minutes pre departure time. If you have a A boarding position and you arrive at the gate after boarding begins, you might lose some of the advantage of an A boarding spot.  Thus, the recommendation would be to try to get a seat as near the front as possible of the aircraft into Denver so that you can get off that aircraft earlier.   You'll likely make your connection.. The question is what kind of seat will you have. ... View more

Well the bag itself is small enough to fit under the seat. But if I am unable to fit it then I’m not going to worry about the longboard then ... View more

@ronnyradio wrote:   Geez, what was the purpose of this? Do you work for SWA or just an apologist? Obviously the OP knows that a ton of people love SWA but it does't work for him and his group and their policies (idiotic in his opinion) have cost them 700K annually. SWA should know this - and now they do. I'm skeptical that if this group has been traveling in the past that they don't already have go-to airlines, so it wouldn't be accurate to say all of their travel was in play necessarily - anyway, the policies that "cost" $700k in this case have earned Southwest much more from the many customers ( >120 million annually) that have embraced their way of doing business.   That said they would always hope for a few more, and setting up this community is one path to help people new to the airline or infrequent travelers to gain a comfort level and become repeat customers.    The OP didn't seem to be very interested in adapting to the system or learning any alternate approaches though - why did he post here if not to get some sort of feedback or audience?         ... View more

@LittleBrother wrote: We're flying with our BabyJogger City Select stroller setup as a double. The stroller was rather expensive and breaks down into a bunch of pieces. The bags I've seen for strollers offer no protection and I'm concerned the stroller would have some plastic part break. I have a large suitcase I can fit the stroller in when it is broken down. Anyone know if I pack the stroller, and only the stroller, in a suitcase if I can still check it for free? Not doing a gate check, this would be checked at the counter before security. I see now that you had already clarified "only the stroller" - the one other suggestion I have is that when performing a similar maneuver I like to drop mine at curbside checkin before parking the car, if you are traveling in your own vehicle and parking at or near the airport and you have enough time.   Totally agreed that the blue bags are mainly for scuff protection and to provide an obvious handle and place to tag the item.   Otherwise the item will have to be durable to go in without a proper case.     ... View more

I know of several countries that will deny entry absent a defined return flight. It could be that one of them is passing responsibility for that to the airline. ... View more

@DancingDavidE wrote:   Most of the advice in the link doesn't apply to Southwest, but I didn't realize that there was actually a 4-hour limit for domestic flight layovers. https://www.afar.com/magazine/stopovers-vs-layovers-the-extra-mile     David, I don't believe the information in the link is accurate. I can find multiple instances of overnight layovers on Frontier flights out of BKG - Into Den at 8:12 pm and virtually all connections out after 6 the next morning. (flt 735 connection to flt 130 to Albany for example. This is just one of many)       ... View more

@GeoSun wrote: This problem (see below) persisted and its very disappointing that the IT people has not it.   Access Denied You don't have permission to access "http://www.southwest.com/flight/lookup-air-reservation.html?" on this server. Reference #18.5cae0017.1548231696.633e7478 If you are in a location other than one served by the airline, you may not be able to reach the website because the airline has made a decision to not make the website available in your country. Apparently Southwest has analyzed the situation and decided the costof making the website avilable interntionally exceeds the reveneue/profit it would get from selling tickets in those places.   If that's you, your options are to use a US based VPN or use the cell app in CELL DATA mode and not wifi.   If you are in a country that Southwest provides service, the suggestion is that you clear cookies and history and try again. For people in the US, the situation occurs almost certainly due to a   problem with the users' computers and not the website. ... View more

@truongmm wrote: I completely agree with this post. Chase and Southwest do NOT work together to be transparent about this policy. I called a Chase Southwest representative about the companion pass BEFORE Dec 31 and the representative helped me calculate my points for my December statement date but did NOT tell me that those points needed to post before Dec 31 in order for it to count towards my companion pass. What kind of customer support is this if you're withholding important information like that??   Because of this, none of the charges I spent in the month of Dec counted when all that Chase representative had to do was move my statement date up a few days. I am so upset and have talked to MULTIPLE Southwest representatives who couldn't even tell me if I got the companion pass or not due to the points actually posting to my account but then were reversed...   Both Chase and Southwest need to train their customer support better so that their representatives actually know the poilcies and can inform their customers better. You know that Chase TOTALLY controls this process, right? Southwest just sells Chase points.   Chase determines the offers. Chase determines whether or not you qualify for the offers. Chase determines how many points you should get Chase tells Southwest how many points to add and when to add them.   So you are correct. Chase and Southwest do not work together because this is almost totally a Chase program. Southwest is simply a tool used by Chase in an effort to get more credit card business. ... View more

@arlingtonhoo   You might want to contact the Customer Relation Service number at 214 792 4000.   I don't know anything about renting the car along southwest airlines as a third party. But, anyway, Do you have a account with southwest airlines portal? Check and see if you have some points onlines. I know this is a complication issues we have with SWA.   Hope this will helps.  ... View more

@DancingDavidE wrote: @dfwskier wrote: @DancingDavidE wrote: @bgubs14 wrote: Yeah I have had a variety of experiences with the amount of alcohol I get, more so with the rum. It might have to do with the amount they had per drink or just who is pouring. I have also heard from flight attendants that if someone has had many drinks and asks for another one it will be watered down! They might consider this if a passenger was noticeably intoxicated already. Otherwise the drinks all come in single serving containers so there wouldn't be much jurisdiction for the strength of the pour.   They shouldn't be doing this if they take payment for the beverage though, the better option would be not to serve it rather than only pour a portion of the drink.     Perhaps better to water drown a drink for someone who may be drunk than potentially get into an altercation with an angry drunk If there was an unpublished policy to do this, and then "forget" to take their drink coupon I'd be behind it. Actually the drink coupons could come with fine print that Southwest is allowed to provide any mixed drink in a manner necessary for the conditions...but don't take someone's credit card if you weren't going to deliver the goods. Or make up an excuse of "sorry we had turbulence" or "we ran out of that" and then forgot to come back.   But I don't expect that the FA do this either - my guess is that people have an issue of perception of the strength, but the actual strength is standard.     David, I didn't mean to imply this is happening. I don't. The liquor comes in those one serving mini bottles. One per drink.   I'm sure you've heard stories about pax being denied another drink, and then becoming belligerent when denied. ... View more

Can Gary fire the person that made the weather call?  LOL.  The forecast called for rain until late tonight and they cancelled flights.  The forecast all week said rain and maybe a flurry. It's not raining and 40 degrees.  No danger whatsoever.   ... View more

@bgubs14, @samuelkrause,    I think the bubble gum would solve the problems. I have been using this for years... ... View more