Southwest Airlines Community

Good idea.   I'd suggest that you make it directly to SW customer relations.       https://community.southwest.com/t5/Knowledge-Base/Contact-Customer-Relations/ta-p/108355 ... View more

@JimTex You failed to cancel a nonrefundable ticket and Southwest is the problem?   --TheMiddleSeat ... View more

I guess you don't understand that weather in any of the cities the plane was to visit before BWI could have prevented the plane from getting to BWI, thus a cancellation at BWI. ... View more

Sorry to hear of your problem, but you are dealing with a federal regulation. Southwest has no control in the matter.   If you want to  complain, You should contact your elected federal reps  ... View more

It’s one thing if a single, or even a few flights are cancelled.  It’s quite another when they are cancelling literally hundreds of flights because they don’t have the capacity. ... View more

@DisneyDad64 wrote: 30 miles apart, and last I checked the weather didn't care about driving time and use of highways . . . and never the same when only 30 miles apart?   I said the weather is never the same for me when I drive between the two.      But if you wish to claim that it's always the same,  and that SWA is making up fables for why their flights are canceled... that's your prerogative.  ... View more

@ldiller wrote: I tried to use a travel fund credit issued in September 2020 and I am being told that I have to use it by July 14th which is ridiculous considered everything just barely opened two weeks ago.  I think you mean "everything just barely opened *to full capacity* two weeks ago."   That is pretty much true. Things have been open this whole time (since summer 2020), but there have been capacity limits, masks, temp checks, etc. A lot of this has gone by the wayside, as it should. What an awful, strange year it's been. I will be more than glad to have it in the rearview mirror going forward.    That aside ... I'm not sure how a travel credit issued in September 2020 has an expiration date of July 2021. My only thought is you reserved the flight in July 2020 to fly in September, but it doesn't make any sense that you would fly anywhere in July *or* September 2020 given your post.    --Jessica ... View more

@bwallet wrote: I've got assume that they will not catch us up on missed drink coupons. I've got 22 saved, and I've had at least 70 flights since I last got any. If they catch us up, that's 50. Id be surprised if you are right.   The rules say "fly 10 paid flights and get drink coupons.   The rules were never changed. ... View more

If you want an actual Southwest cup / mug / tumbler there are plenty in the Southwest Store!   https://www.swathestore.com/swathestore/shop/accessories/drinkware   --Jessica ... View more

You do realize that flights are scheduled months in advance? It's nt like SW added a  flight last week and then today says "oops, we have no crew."   Besides most of the trouble two weeks ago was related to three different computer outages, while most of the more recent problems have been weather related. ... View more

Doesn't A-List Preferred have a dedicated phone line just for them? I would hope that number wouldn't be as slammed as the normal SWA phone number has been.   --Jessica ... View more

We're sincerely sorry for letting you down, @Tugolfer07. As a Customer-to-Customer support forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations for assistance with resolving your situation. Thank you!   ... View more

This is the #1 confusion with Early Bird - despite automatically receiving a boarding position 36 hours ahead of the flight, you still have to "check in" at the 24 hour mark to receive your boarding pass and save it to your phone / print it / etc. You can check in any time in the 24 hours before your flight, and that's the true benefit, because your boarding position was already assigned to you ahead of everyone else trying to checking in at < 24 hours.    --Jessica ... View more

Are you still asking questions that will never be answered? Yes, bummer you are booking on a different airline.  Meanwhile, that plane that was previously flying SLC-LAX is now flying to Bozeman, Chicago O'Hare, Colorado Springs, Destin/Fort Walton Beach, Fresno, Houston (Bush), Jackson, Miami, Montrose, Myrtle Beach, Palm Springs, Santa Barbara, Sarasota, Savanah, Steamboat Springs, and Syracuse. All these cities recently added to the Southwest route map and probably added because they are more profitable than routes that were removed.  That's a lot of flyers that were previously using other airlines who are now using Southwest.  I believe Herb would be quite excited about that.   --TheMiddleSeat ... View more

If searching e-mail search for the words  "Your reservation is confirmed."   All Southwest confirmation e-mails contain them ... View more

Hi there. Flight Attendants are paid based on the flights they work each month. They can choose to be paid monthly, or bi-weekly. I hope that helps! ... View more

@dfwskier wrote: @Suanny2021 wrote: Hello,   Im interested in how is being a SWA flight attendant.   1)What is seniority and how is determined? 2)When can a flight attendant pick up shifts to make  its own work schedule?   Thanks Cutting and pasting your post 3 times - make that 4 times-- is considered to be spamming   Besides what does your post have to do with the topic of this thread? The sheer number of people who do not know how to use a message board in the year 2021 is astounding.   --Jessica ... View more

Got my first chance and boy, are they quiet!  ... View more

You'll have to contact Southwest Vacations, but according to their FAQ, you may be entitled to a refund:   Am I eligible to receive a refund for my Southwest Vacations booking if Southwest disrupts my flight itinerary? Southwest cares about your peace of mind. You may be eligible for a full or partial refund of your unused accommodation, ground transportation, and activities arrangements booked for the same trip through Southwest Vacations if Southwest Airlines disrupts your flight itinerary. In the event that your flight itinerary has been disrupted by an event that does not qualify as a Force Majeure Event as provided for in the Southwest Airlines Co. Contract of Carriage (https://www.southwest.com/assets/pdfs/corporate-commitments/contract-of-carriage.pdf) and as determined by Southwest in its sole discretion (such flight disruption, herein defined as the “Flight Disruption”), you may be eligible for a full or partial refund of your unused accommodation, ground transportation, and activities arrangements booked for the same trip through Southwest Vacations. Your eligibility to receive a full or partial refund of your unused accommodation, ground transportation, and activities arrangements will be determined in conjunction with the terms and conditions listed herein.   How do I request a refund for my Southwest Vacations purchase if I am eligible to receive a refund due to a flight disruption? If your flight itinerary has been disrupted by an event that does not qualify as a Force Majeure Event as provided for in the Southwest Airlines Co. Contract of Carriage (https://www.southwest.com/assets/pdfs/corporate-commitments/contract-of-carriage.pdf) and as determined by Southwest in its sole discretion (such flight disruption, herein defined as the “Flight Disruption”), to receive a full or partial refund of the non-refundable costs you paid for unused accommodation, ground transportation, and activities arrangements, you must submit your refund request to Southwest Vacations Customer care, no later than 90 days after the scheduled departure date, or any payments and deposits shall be forfeited.  Your refund request must contain the following information:  Customer name, Southwest Airlines confirmation number, hotel confirmation number, and original scheduled date of departure.    If you booked a trip through Southwest Vacations, please call Southwest Vacations Customer care at 833-446-7335. Business hours are: Monday - Friday 8:00 am - 9:00 pm CST, Saturday 10:00 am - 6:00 pm CST, Sunday 10:00 am - 6:00 pm CST.   Source: https://www.southwest.com/faq/refundability-southwest-vacations   --Jessica ... View more

Oh, sorry. I assumed by "buy points" you were referring to points purchases, not hotel reservation upgrades. ... View more

Southwest has been offering a snack mix in these pandemic times - and brownie brittle! Pre-COVID they offered things like Oreo's, Fritos, and Ritz Bits crackers on longer flights. Not sure what snacks will be coming back, hopefully all of them!   --Jessica ... View more

@dfwskier wrote: If you think things will be better elsewhere, IMO you will be disappointed. They won't be. As a matter of fact they will be worse.  yeah American Canceled hundreds of flights this weekend because of a pilot shortage which is 100% in Americans control. Technology not so much. United was also affected when it came to the outage a couple days a go. Airlines aren't perfect.  ... View more

One thing to keep in mind once you apply the funds to a new flight that new reservation will take on the expiration date of the earliest travel fund applied. Keep this in mind in case you might need to cancel this trip as well.    -Blake ... View more

If only there was birthday cake on my flight this evening. I like birthday cake. ... View more

@dfwskier wrote: Flight prices for the time period are much higher than for late August (at least for the routes I looked at). Southwest will reduce those prices at some point because it will sell no tickets at that level. My guess is  it will reduce prices to the late August level or maybe even lower. Why? Very few people fly  during that time. It's a dead season.   For example, the best DAL / MDW price for late August is $79. The lowest price for the same flight starting mid September  - using the discount code - is $80   Of course you can book, and if the price drops. you can change your flight, and pocket a travel fund.   I will wait until my expected price drop for the time period happens. @dfwskier are you sure about that? When is this expected "price drop" supposed to happen?    I typically go to Vegas around Halloween, which is right in line with the sale. Flight prices in Oct were always somewhat reasonable/normal (if you consider $200 one way normal which I do these days) - Oct 29 had a sale price of $136, so I grabbed that before the sale ended. Now that flight is $218, and that's the cheap one. The rest are $300-$400. Going home on Nov 1, the cheapest flight is now $361. Should have booked it when it was on sale at/around $200-ish, but I hesitated ... Nov 2 some are in the $200-$250 range, so I'll probably get one of those before they go up more. I don't anticipate them going down, but hey, maybe they will lol.    I also debated going to Florida (FLL) for a day and then heading out to Vegas on 10/30 ... those flights with the sale were around $100 and going to Vegas was *under* $100, one option was just $75 ... then they went up the last day of the sale and now those flights are hundreds more.    Shouldn't have hesitated. Oh well lol. If the flights do go down I can always book them later.    --Jessica ... View more

@gsking wrote: @jksobonya wrote: Use the "Contact Us" link below and tell Southwest directly.    As a side note - does Southwest do red eye flights? Now that I'm thinking about it, I've never seen red eyes as an option on any flights that I take to/from PHL.    --Jessica No they don't.   You rarely see one leave after 9pm or arrive after midnight.    The longest direct flight I've seen is Vegas to FLL.   We had PHL > LAS and back nonstop up until 2019, then they eliminated the nonstop route and 1-2 stops is now the norm. *However* I am starting to have hope it will come back - on future itineraries there are now options for one stop, no plane change. I haven't been able to book something like that in years, so I am hoping an actual nonstop is next!   Plenty of Vegas flights coming back to Philly arrive after midnight though. 😶 My next trip in a few weeks, I leave Vegas at 2:25PM and get back at 12:30 with a stop in DEN. At least it's a Saturday so I don't have to work the next day ... I've had to do that one too many times, lol.   --Jessica ... View more

Anyone know if the "travel day only" coupons will be given the same end of year expiration when and if SWA opens back up beer/wine service?  Asking as a responsible and respectful traveler. ... View more