Southwest Airlines Community

What website did you read this?    Looking at Southwest, it mentions nothing about needing a negative COVID test to fly in/around California. If you are traveling *to* LA, you may be required to quarantine, but that won't apply to you.    If you are just connecting through LA, how does needing a negative COVID test make any sense?    https://www.southwest.com/coronavirus/california/    --Jessica ... View more

Someone actually had to create an account and click "Start a Discussion" to post this 😆   --Jessica ... View more

I am praying for food and drinks  on my SW flight to Hawaii so I'm really mot understanding why anyone would complain about it. If you are so uncomfortable then I would suggest stay off planes. Everyone on a plane has been vaccinated including yourself I would guess so why would you be complaining and unconmfortable unless you are one of those people that complains about everything. Its OK if people like you decide not to fly SW that makes it that much nicer and comfortable for the rest of us that will remain SW loyal. I thank SW and all there employees for sticking it out and putting there lives in danger for us. It takes a special kind of person to do that for people they don't even know. You are all brave and couragious.  Keep up all the great work  and thank you again  ... View more

First, I am retired Air Force, flying air refueling aircraft and transport aircraft. I have dealt with in flight emergencies and opening hatches.  First, "Saving seats" should not be allowed in emergency rows. Those who board with the best group numbers (ex: Business Select) should be allowed if they want one of  those seats and it is open.  On one flight, a male (aggressive and confrontational) passenger saved the other two seats in the emerg row for his family. The FA was there and said nothing when another tall passenger and Business Select wanted to sit there.   When the other two family members came (C group), they were two elderly smaller women well into their late 70s or early 80s.   That should not be allowed which is another issue for emergency egress.    But:  How does SW set some common sense boundaries and enforce it without fear of a lawsuit or a physical confrontation?    In an emergency, things become chaotic,.. confusion and panic can set in.    I have seen it on SW once when encountering severe turbulence on descent and approach (into Burbank CA). Some passengers were screaming, puking, crying and the FAs were doing their best to keep everyone calm.  ... View more

Hi everyone. This thread has gotten heated, and I want to encourage everyone to refresh themselves on our Community User Guidelines. We want all Members to feel comfortable sharing thoughts and ideas here, and we ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive.   ... View more

@Rylan wrote: I have to say, I went and registered for this forum because of how upset I am with southwest. Travel funds expiring in June from a ticket last year that was unusual enough due to covid. I want to book something in August using the funds and SWA refuses to do anything at all. No extension nothing, no options, thank you goodbye. finds never appeared as eligible for extension last year. Not sure I understand this - if you booked a flight and you cancelled it in June of 2020, you should have received travel funds that didn't expire until September 2022. Southwest extended all travel funds from customer-cancelled flights from March-September 7, 2020 to September 7, 2022.    There's more you are not telling us about your travel funds if they expire this month.    --Jessica ... View more

Not with Wanna Get Away fares, no. You get the difference in travel funds.    --Jessica ... View more

Enter your # as it shows when you log into Southwest and look at your account information. You do not need the leading zeros.    --Jessica ... View more

Hi everyone. I want to take a moment and encourage everyone to refresh themselves on our Community User Guidelines. We ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone respectful and your comments constructive. ... View more

After you install the app, open any browser and go to the following site   getconnected.southwestwifi/com ... View more

In all the years of flying, I've only had my bags not show up about 3 times, and mostly because of connecting flights.  But it's also something I know is possible, even in the best circumstances.  I've always been compensated for the issue and had bags delivered to where I was staying.  But still a pain in the butt. ... View more

Sorry to hear of the loss of something you treasure.  Yes, way too much time has gone by and the chances of a return of them diminish.  Something of that importance (I'm just assuming here) should have been a carry-on.  And for the most part, I'm behind SWA that this isn't their wrongdoing, but seems to be the Airport personnel or the TSA.   ... View more

Yes, flight prices literally fluctuate daily - the benefit of Southwest is once you book, if you notice your flight price went down, you can rebook with no change fees and get a flight credit for the reduction in price. It's really great, I do it all the time.   --Jessica ... View more

I don't know much about credit cards but my best guess is that $200 off your flight was never meant to be used "immediately". The $200 could have been a statement credit that's applied to your first billing statement after you make the (full price) flight purchase.    --Jessica ... View more

@tredav609 wrote: I had to log out and log back in and do not see the option for Touch ID.  It's extremely frustrating.  I have uninstalled and reinstalled the app.  I have an iPhone 7Plus and use the latest version of IOS system which is iOS 14.6.  Can you please help me with getting this to work.   Hi @tredav609. I am so sorry for the frustration. I just heard back from our Mobile Team that this is a known issue, which has been sent to our Technology Team. While it goes through this process, you'll need to log in manually, and I apologize for the inconvenience.   ... View more

One piece of information about the airline industry is that there are specific dates when airlines submit schedules to airports and this can be different from when they make flights available to purchase. This is why it can be troublesome if you book a ticket too far in advance because the schedule on the airline's website is what they expect their schedule to be, but airlines are always evaluating routes and cities based on supply and demand of passengers and even when passengers want to fly, so sometimes they change the schedule. Airlines will even trade their slots with other airlines if it's past the schedule submission deadline.    Airlines are given certain slots based on their historical flight operations, but sometimes the airline decides to change flight time or even drop the airport all together or add destinations all of which affect flight schedules across their network.   Here is a link with more information, it's pretty long, but worth a skim or "command/control F" to learn at least a little bit. http://www.wwacg.org/up/files/DocsWSG/WORLWIDE_SCHEDULING_GUIDELINES/WSG2-Jul00.pdf   ... View more

@jasminejaucian wrote:   I still can't even travel because I have an unvaccinated kid.  What do you mean? Children don't have to be vaccinated to travel or fly on a plane. Heck, adults don't have to be vaccinated, either. Getting vaccinated is not a requirement to fly within the United States.    --Jessica ... View more

@gsking wrote: No ride share to be found.  Tell me about it, that was my biggest fear with my Nashville trip because my hotel was about 20 miles from the airport, and the festival I attended another 10 miles from there. Uber was completely useless, but thank God Lyft had rides available - even at midnight! It was such a relief. I had real concerns I was going to be stranded or miss my flight going home if I couldn't find a ride. Or pay enormous amounts for a taxi.    --Jessica ... View more

@5280Av8r wrote: There's instructions in the information packet in the seat back pocket. The same one that has all the snacks and beverages. True, however I haven't seen the information packet on flights lately - all they have is the safety instruction packet for the plane.   --Jessica ... View more

Remember the days when security wasn't a thing and you could just go to the airport, get your paper ticket, and head straight to your gate? And once you deplaned your family/friends/etc. could be right there waiting for you?    Ah ... the good ol' days.   --Jessica ... View more

@TheMiddleSeat wrote: You could send a private message to Southwest via Twitter or Facebook.   --TheMiddleSeat Ordinarily I would recommend this, since it's always worked for me, but the last time I DMed Southwest on Twitter I received an "automatic reply" message about experiencing a "high volume" of Customer inquiries and it might take several hours to get a reply. I never heard back from them. That's the first time it's ever happened as they are normally so responsive. I hope this doesn't become the norm!   --Jessica ... View more

@MilesAway Got mine today, over 4,000 of them.  Check again ... View more

This has gone around the block so many times, but more international trips would be nice.   ... View more

There's probably not enough demand from Iowa to New York and vice versa for several reasons. But if you can prove otherwise, definitely shoot Southwest a message on social media or through the contact us page. ... View more

It is weird that Southwest doesn't have PHL-LAS service and honestly weird that AA doesn't even fly to Tulsa from PHL. ... View more

I would second what dfwskier said, and I would also say that flight schedule changes are in the terms & conditions that you agree to when purchasing a ticket. Basically every time you buy a plane ticket, you agree that the flight schedule could change including from a nonstop to stopover flight. I just don't know why Southwest wouldn't just automatically reschedule people to the new nonstop time. Sometimes it makes sense and Southwest keeps your original departure time other times it goes from an evening departure to a morning departure, but that's usually on once a day routes. ... View more

In my opinion, this is a long shot due to only having charter service. There are many other airports much more suited and more likely to see Southwest service. ... View more

I agree with other responses, no body shares a normal flight that's on time with good service.    When I fly the only things I say to flight attendants are, some type of greeting like "Hello" or "Good Morning," then when they ask what I want to drink I'll say what I would like than say thank you when they hand it to me then I say thank you again when I get off the plane.    Of course now, I also wear my mask when I fly and don't complain. With this practice, I've never had problems with flight attendants. ... View more

"Which offer do you think is best?"   For me, the 10k companion pass points would be my best option.  I'm going to be close to getting CP this year and this would help ensure I get it.     Let us know what you decide! 🙂 ... View more