Southwest Airlines Community

I want to state that I used the term, "bailout money." when I expressed my thoughts.  In no way did I mean that as a negative.  What I want to correct is; SW used money set aside in the COVID Relief funding specifically for businesses like SW to continue to operate and not layoff or furlough employees.   ... View more

If I'm correct, all airlines got bailout money if they didn't lay off their employees.  that will end Oct 1. ... View more

You could be correct, but I can only see it in the short term of a year or two.  Things will eventually come back and employees and planes will be needed again.  Does it help the airlines or employees in the meantime, no.  Wishing the best for all people who lose their job due to this pandemic.     ... View more

I think you got a great reply about contacting SW ahead of time with documentation and would have had all your ducks in a row.  I know you stated you've done this previously, but in this case, you found the sticking point.  The issue isn't with the flight attendant, it's will all those people mentioned that have found ways around the service animal issue.   I myself have so many questions on this as well.  Do you bring your bunny in a BAG?  Nothing more comfortable than that?  And you say you showed "SW people" how the bunny works, so you actually self-induced a seizure?  I'm not saying that you do or don't have legitimate medical concerns, but in just reading your post I have red flags.  I hope your issue is resolved in a way that pleases you and that on every flight in the future you are proactive in reaching out to the airlines you fly on in regard to their policies and what you plan to do.  Me personally, those people that bring their animals on flights and keep them their carriers, I'm all good.  Those that get them out and let get all over seats or on the floor or whatever, (if they came in a carrier) drive me nuts.  I've seen larger dogs that do sit on the floor and never move.  You have been given some good options here, I hope you explore them and find your resolution.   ... View more

Uh, no.  I'd say there is a reason why I've not had one already.  Good to know S.W. focuses on the millennials as opposed to the oldfogiennials.    ... View more

What is KTN?   ... View more

I agree with you.  But I'm going to say that SW has to have somebody in the department that drives sales that could come up with a process that makes this opportunity available for all SW customers, loyal like we are, or those just looking for a good deal.     ... View more

what is a, "media DM?" ... View more

Thanks for your reply, no I know.  I've seen them before and didn't know what that was.  I'm in the loop now.   ... View more

SW has employees on this forum, so you don't always have to go directly to customer services.  In fact, I have found those on here to be very knowledgeable and answer many questions accurately and quickly.  But as of late, they have been quiet? ... View more

Went to Staples the other day. $2 for a face shield.  That is less than the cost of the Starbucks coffee I had earlier. ... View more

I'd love to tag this pretty much the answer to the debate!!  Good job.  Shields can still help, self-identification, good solutions.  And I would still add that others on the plane just be direct to somebody about sitting by them.   ... View more

IMO, your argument doesn't address the issue.  With a traffic accident, the injury/deaths end there.   With a virus, like the one we are facing, (with no vaccine) the injury/death moves forward and can affect more lives for months to come, if not for a year.  It is something that we can't even know the exact number of "how many die from it."  I know the direction you're coming from, but IMO, it doesn't fit this argument since we can't have exact data from both sides of the issue.     ... View more

Why does your message have two triangles with yellow in the middle on it?  Does that mean something? ... View more

That is disturbing to me, and the fact that this forum has multiple SW employee's here to view and answer questions.  Is it the fact you're correct why none of them are responding?????  SW, you're better than that!!   Now, I actually thought I was answering a person who had vented about the lack of people being addressed about no masks?   ... View more

Have I missed something here?  In the few flights that I have taken, I've not seen anyone not wearing a mask being addressed, and I'm talking quite a few, even coming on the plane with no mask.  So if they aren't being confronted, how do we know they are being denied future travel? ... View more

Not sure why this is titled Masks, Cleaning.  I've not read anything about cleaning.  Regardless, let me say I agree with you and I was recently frustrated by the lack of people not wearing masks on the plane.  And you know what, as an A-Lister, I get on early and get a seat I want.  So when somebody asked me, (for the aisle seat) "Is this seat taken?" my reply was, "Only if you're going to keep your maks on!!!!"   Straight up I made sure I was going to adamant about the issue and maybe they move on unless they wanted a very uncomfortable flight.  I know this doesn't address seats in front, behind, or to the side of you, but it was a start for me.  I think it could be protocol, those flight attendants just every 15 minutes or so just announce, "A reminder that you should be wearing your masks unless you are eating, drinking, or have a medical issue."  It won't change everyone, but it kind of softly  shames those who don't comply.  Now with that said, I also want to put myself in their shoes, would you really want to start confrontation at 30,000 feet in the air.  If people are going to fight on a plane about somebody passing gas, or taking their smelly shoes off,  just think what this might do?  YES, is it our health, you dang right.  But I don't think in the 30 plus years of flying that I've seen but 2 flight attendants that would be able to handle an actual physical confrontation with a larger individual.  But I hear what you're saying and am waiting on the many S.W. employee's who read these posts to respond.  ... View more

Billybob, I'm not quite the longtime committed Rapid Reward customer as you are, I was too ignorant and was flying for years before joining and getting points.  With that said, I feel your frustration as I have had trips to Cozumel, San Diego, L.A., Denver, and so on cancelled to be either credited or refunded.  And as of yesterday changes in my flights to L.A. again for the month of September.  But here is the deal, it's all based on the virus, not S.W.  Yes, somebody at S.W. has to make the decision, but I'm truly believing they are doing in based on what is going on with the virus, and after the huge spike in cases these past two weeks, that will change everything.  As noted, you do have the option of a full refund and can go on another carrier.  I often do that anyway as S.W. doesn't fly to everywhere I go.  I'm sure that S.W. is going to make some changes in the next few days in regard to the new spikes and direction the virus is going, in fact, many of us S.W. flyers insist they address it.  ... View more

In retrospect, once you see some of the sensible answers and comments you can change your perspective in what you first felt, hence the purpose of this community.  I've only heard about this forum digging around on the SW home website and thought I would give it a try.  I've had vents I wanted to express in the past and didn't know this was available.    ... View more

@ themiddleseat    touche' (I'm hoping that's how you spell it)  ... View more

I agree once you think you might travel, book the flight.  I've gone in a week later and seen a price drop, and rebooked and got the difference refunded.  It doesn't happen very often, but it does happen.   ... View more

Nowhere did I infer that the person creating this message was traveling for a military reason.  They said, for government purposes.  I work for the Government for over 30 years and have traveled over 50 times, for government business.  I am not military.   They may actually be military, but it isn't mentioned.  ... View more

That's part of an issue that is frustrating to me.  You can call me what you want, but my cell phone is over 12 years old and I just don't have any desire to move into the new smartphone, iPhone, or whatever.  I have no apps on my phone, I don't even use the internet on it at all.  I use it as a device for immediate communication by calling somebody or having somebody call me.  So S.W. needs to respect that using FB, or whatever else to a part of the population isn't applicable and should accommodate us.  Yes, I still have a landline phone!   ... View more

Does anyone have the link to this policy that a companion can move with you to a standby?  I've in the past wanted to do this but was never sure if it was possible. ... View more

 But I think in general since I've heard several topics and concerns on customer service and waiting I'm sure this is happening and would agree that SW might move aggressively to hiring more call center employees.   ... View more

Maybe the call-in number is different than the customer service number I've always called to make changes in my flights or have a question.  I recently had a question about a rental car company at an airport in Oklahoma and what time they closed.  Both times I made a call tot he 1-800 SW number I got somebody within minutes.  Mostly call early morning to mid-day.   ... View more

Flying is a service that I have come to love.  Like all services, things come with a price.  Southwest can't fly to every single town or area I need to fly to and at times I need to take another airline.  I would actually not have an issue with paying for baggage if it were at some reasonable price.  How somebody just made it immediately $25 and up was really a disservice to the customer.  I would have no issue, (even on SW) to pay a minimal fee.  (But hope I never do.)  So my short message here to SW Airlines.  If that day comes that you ever have to charge, I would gladly pay $5 per bag, but if it goes higher than that I might as well fly the other airlines, and know which seat I am getting.    ... View more

"Rickshaw business," I love it! ... View more

Agree 100%.  Thus why I said I could argue both sides to this one.    ... View more