Southwest Airlines Community

I'm ok with no alcohol on the plane so far.  My wife and I actually have civil conversations on our flights now.  😄  And even she has learned to wait until we land and have a nice beverage at one of the local brews at the places that sell beer.    ... View more

@leshanc11SW I have to side with Middleseat, I've made name changes multiple times with an SWA receptionist with no hassle and charge.  Unless things have changed, this would still be the case.   ... View more

I'm on the fence with this one, as I'm sure that all the complaints about the difficulty of 2-year-olds wearing masks are true.  However, I'm sure there have been thousands of 2 to 3ish kids flying already, yet we have only seen a handful of these complaints.  It does appear the masses, 90 percent or more seem to be able to comply?  I don't know.   First, I got a headache after the first paragraph of that complaint...(way TMO)   And the fact they tried and knew that the child wasn't going to comply before they got on the flight makes me know they should have understood, that there was potential for confrontation, yet they chose to fly anyway.  Since I haven't tried flying with a 2-3 year old I have no idea of what the outcome would be for the child if I did?  What I do know, is children are smarter than we think.  In discussing this with one of my friends who flew with her under 2 years old, they see everyone with a mask and always reach for one to put it on to be like everyone else.  They seem to understand that is the norm of what they see every day, not somebody covering their mouth on the random.    ... View more

Here is a new twist.  Does anyone know about this, are what we are to do in regards to it?   https://www.vuelaseguro.com/home     ... View more

One recent bit of information that I've found out is, there are a good number of hotels and resorts that will test you on site.  Obviously, they are the higher-end, but are nicer in general and might be worth it to eliminate the hassle.  Things are coming together. ... View more

@gsking Honestly, we were heading to Honolulu this weekend, but instead of the hassle, I changed it to Cozumel actually getting some refund.  Several attractions were not fully open yet at Pearl Harbor so that was the deciding factor.  So I will be booking soon.  If you don't mind giving me a message of your experience when you return I would sure appreciate it.  I've done Kona before SWA flew there but now will hit every island that SWA flies to.   ... View more

@gsking WOW!  I'm glad you recovered from COVID.  Since I've never contracted it, I haven't even read that part of the discussion of what you need.  Both my wife and I have been vaccinated since Feb/March, but that is irrelevant for Mexico.  I'm now looking to book a flight to Hawaii soon as I heard last night they will be going to Vaccination Passports.  YES, I'm all in for that.   ... View more

@MAD-A-LISTER You appear to be very forthcoming with your personality so might I suggest this.  You should go up to every one of those who appear to be bucking the system and inquire about their rationale to get a pre-board pass.  Since SWA has restraints on what they can do in regard to verification, you don't.  Stealing the "pissing match" scenario, I've asked, (and in some cases more or less demanded) people early in the pandemic to cover their face with their mask, even though there is a GA/FA right there.  I was fortunate that the FEDs and airports got more diligent in their mandates and more people were forced to mask up properly.  (You gotta love those old Texas men, lol)    ... View more

@feaco I couldn't have said it better myself.  I'm like you, heading to Cozumel which is a new destination of SWA.  Makes it much easier than getting the ferry from Playa Del Carmen.  I plan on doing as many new destinations before the year is out.  If SWA adds a new one, I going there.  Yes, even Colorado Springs.  (lol)  Actually, there are lots of trail races in that area.   ... View more

@gsking Yes, a mentioned in my second reply, I did find that out and was pretty pleased to find that out.  Thanks for reaching out with that info though.  You always provided great insight. ... View more

@coheng01 Thanks for opening up the middle seat for me on my next flight.  Just FYI, I've not seen many 1st class seats that are by themselves on other airlines, (but don't fly them either, just going by memory)  so there is still a chance you will be sitting by somebody and that there will be a gang up and exit mentality on those airlines too.   ... View more

@JasonCampbell Jason, I've experienced the same issue often.  However, your venting about a FREE service.  Honestly, if I was on the SWA business profit team, I'd suggest that we make people pay for in-flight movie, TV, and music.  Why, because people would.  I WOULD.  Although I can't blame SWA for the stiff prices of actually paying for getting to the internet because it appears to be contracted out, I've even paid for that.  Since I rarely fly any other airlines I can't give insight on their internet ... View more

@chgoflyer Thanks, Chicago Flyer.  Since my post and research, I've found a few good pieces of information, I don't have to have a COVID test prior to flying to Mexico.  And the process of getting a COVID test in Cozumel doesn't seem that difficult.  Just finding one that does a quick turnaround is my next project.  The one thing I will do is to document my flight and testing experiences so that I can post and others will hopefully benefit from.   ... View more

You can express your situation with customer support using the CONTACT US link.  Suffice to say, sometimes not everybody has the customer at heart, or something else caused this situation.   I hope you get a resolution.   https://www.southwest.com/html/contact-us/index.html     ... View more

@StevenJ You're asking a group of people who in no way can answer this question, we a forum discussion bloggers, not employees of SWA.  There are avenues to take that question up with customer service    https://www.southwest.com/html/customer-service/index.html?clk=GFOOTER-CUSTOMER-SERVICE   My question to you is, why aren't you like the many smart people who have just bought the beer at the terminal and flown feeling happy.  Surely you're not in that dire of need of another round while flying.  But I hope your contact with customer service goes somewhere, as my wife would like a beer on her flights as well, but she has also expressed she can wait if they aren't serving.   ... View more

@italipower   I guess my main thought on this is, if you're that upset, why don't you file the lawsuit, or express your intent to file it and get others to come on board.  I'm not sure why you would expect somebody else to locate an attorney and have them do all the leg work, (and possibly money) for you to get your satisfaction.   When you have located the attorney for this and are ready to file the suit, let me know and I may jump in with you.  But based on the many credible answers already given, very unlikely this will win.   ... View more

@Tucson If you contact customer service, throw in a direct flight between Tucson &  Albuquerque again.  Frustrating that a 1-hour flight between these 2 cities takes me to either Las Vegas, Denver, or Dallas, to sit there for over an hour and then on to Tucson.  No flight under 5 hours and as long as 8.    Don't get me started on the ABQ to El Paso (45 min direct flight) that now has no direct flights without going to again the aforementioned stops on the way.  It's a 4:30 drive by car, and no flight between the 2 cities is less than 5:45.   ... View more

@Silveamarie1984 While I won't go out on the limb and say all FA that works for SWA is diligent about making customers comfortable and happy, I do so many that are.  Hellos when you board, smiles and assisting.  (This is partially for the individual that stated that she saw 2 just taking in the back)  What you experienced is something that was a bit out of the ordinary, but obviously happened.  I have a son-in-law that we have to purchase the extra seat card for when he flies, but we have also done the upgrade to the early board to help him get on first.  I just not sure why a conversation didn't happen prior to the FA requested the girls to move.  As suggested, send your complaint to customer relations and hopefully, the topic will be addressed to the FA what a more suitable protocol might be in the same situation.    ... View more

This is why I'm using paper until they force me to update my 15-year-old slide phone.  Yes, I'm conflicted with the use of paper, but I like my $20 a month phone plan that I've had for 15 years.   ... View more

🙄  Wow, this is something I didn't even have any idea happened.  Once again, the intent of why there is this forum is to allow people to be informed.  But in this case, not knowing would have been better for me, I wouldn't have noticed that it cost more points to go somewhere.  Not a huge amount, but if anyone wants to play with the figures just for fun, I have 413, 764 points.  What were they worth prior to and after this sad change.     I totally agree with the person who said, maybe a heads up would have been the respectable thing to do.   Glad I booked a month ago a trip to South Padre Island for 7 of us, 5 of them with points.  ... View more

@JenT Am I missing something.  Once you made the conversion to points, didn't you book your flight then?  If so, you didn't lose anything.   ... View more

Thanks for sharing.  I'm sure there are many more like this we don't hear about, and when we do, it's always a great read.   ... View more

"Oh no, definitely check the bag to make sure it's yours and put ID on it even as a carry-on. I hear about events like this a few times a year. " @DancingDavidE  Good advice.  I'm going to one-up that, put your contact information, (phone number only) inside the bag as well just in case.     ... View more

@Mauibound    My thought on this is when you went to talk to your son and pull your mask down, pop a snack in your mouth or take a drink, case closed, half this discussion is eliminated.  Food for thought.    ... View more

@eatapeach  Sorry, I'm vocal about wanting SWA to continue with masks, in fact, I wanted them before the pandemic.  So there.  If your so sensitive about being asked to wear a mask, stay home.  In fact, you've just encouraged me to send multiple communications to customer relations supporting their mandate of masks.  Thanks for the push.   ... View more

So have you sent this to the customer relations department?   https://www.southwest.com/html/customer-service/index.html?clk=GFOOTER-SERVICE   ... View more