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02-29-2024
11:16 PM
02-29-2024
11:16 PM
Based on my experience and location, I would vote for LAS mainly because one can access just about any amenity or restaurant on any concourse at either terminal via the network of airside connectors and tramways.
SoCalFlyer97 likes to retreat to a quiet unused gate area too if he's got a long wait before his flight and that's almost a certainty at LAS.
Just make sure you're know where you're going so you don't get lost in this giant labyrinth of an airport and as @dfwskier mentioned, watch out for those glowing bandits!
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@Barbarocracy wrote:
The mobile boarding pass does not show up in Apple Wallet despite it saying it’s been added. It appears on the screen and disappears after “Add” is pushed but is not in the wallet. This has occurred every time I’ve attempted to add it over numerous iOS updates.
Hello!
This forum is customer-to-customer. A number of factors could be causing this. Have you had any issues linking any other purchases or tickets to Apple Wallet or is this problem isolated to Southwest purchases only?
Either way, since this would likely need to be troubleshooted either directly with Apple Support or Southwest depending on the cause, I would use an alternative option for now for your Boarding Pass. I usually opt for downloading the jpg screenshot image of the pass from the SW App 24-hours prior to departure and I'll also have the printed version on hand ready to go when I get to the airport. If all else fails, a simple trip to a kiosk at the airport with your confirmation number and name will get you your printed pass.
One footnote: I had my shares of Google Pay not functioning as it should in some cases: Specifically, one my credit cards saved in the wallet for some reason will return a false "Phone moved too fast" error with some merchants. The problem is isolated to the one specific credit card and I haven't been able to solve this riddle. My remedy is to pull out the physical card and tap it. Hopefully your situation with SW boarding pass is not as complex.
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02-29-2024
10:29 PM
02-29-2024
10:29 PM
@whelanicole wrote:
We are moving and my husband has a Pioneer XDJ-XZ Controller for DJeing. This is a very fragile device and the only way we would take it from MIA to LV is to buy the extra seat and take it with us on the plane. Checking it in is not an option. Sizing: 36W x 19D x 5.25H - 36lbs with his lightweight Hard-Shell Case/Bag. I called and on the phone, they weren't able to confirm if it is considered a "musical instrument" or not to be able to buy the extra seat for it. I need confirmation. Has someone had a similar experience or can you help me out? Thank you!
Hello!
Here is the official Southwest policy on purchasing an extra seat for an instrument. https://support.southwest.com/helpcenter/s/article/Purchasing-a-seat-for-an-instrument
One can argue that this controller can fit the definition of a musical instrument. Amazon categorizes this as such but Southwest makes the call. Since this forum is customer-to-customer, email is likely the best option to inquire at this point if your flight is more than ten days out. I would inquire by email and include a link to the product with the size specs so the airline can review this and make a decision in writing. If they authorize, I would bring their response with you to the airport and show it to the gate agent.
Go here:
https://support.southwest.com/helpcenter/s/email-us
Click on "Baggage", "Policies/Procedures" and fill out the form.
If your flight is sooner than ten days or if Southwest says 'no' in the email response, I would have this system shipped separately (and insured).
In regards to getting the device through TSA, it appears that it should fit through their X-ray machine. Whenever I travel with "unusual" items (e.g. I had to transport some restaurant salsa cup holders on one trip), I'll take this out of the luggage and place it directly in the tray in case they want to review it. Might be worth it to verify with them beforehand of what the screening process would entail as this product is not defined on their "What Can I Bring" list.
https://www.tsa.gov/travel/security-screening/whatcanibring/all
Safe travels!
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02-25-2024
11:03 AM
02-25-2024
11:03 AM
@Cabahr wrote:
Hello,
I did call the concierge line the following morning (when I noticed) and they rejected my request. That is when they told me to change the guest name at the hotel when I check in (next month). I am just curious if this is going to work, or if they are just brushing me off.
Oh no...
Looks like at this point, I would contact the hotel directly but not wait until check-in day. I would send them an email now (so this is all in writing) and describe the circumstance and ask the question so that you can confirm in writing that you'll at least get your room. I can't say for sure but there's a possibility the hotel may be able to accommodate with opening a case with Booking.com to authorize a cancellation without charge given this circumstance but I can't speak for the hotel. It's their decision. I would ask the question though.
It appears this is now at the hotel's discretion at this point and if they say "no", the points may be out of the question. Hopefully, they can at least get you the room. Give this a try by emailing them. You'll have your answer in writing and what to do when you check in.
Travel Tip: SW Hotels is great source to bank on huge CP-Eligible points. However, I understand there are very limited buyer protections involved when dealing with non-refundable bookings. Unlike air travel bookings in the USA, there is no federal 24-hour grace period law for erroneous hotel reservations made in advance; the buyer is at the mercy of the booking site and hotel for these non-refundable transactions. Until there is a universal 24-hour grace period law in place (which I would support as a buyer), going forward, I would pay the extra few bucks for the Free Cancellation benefit. It will save you a bunch of trouble for a variety of reasons. I've used this benefit a few times whenever I review my bookings and find better pricing or points bonuses.
Hope this helps!
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02-25-2024
10:28 AM
@Roofuss wrote:
Hi,
I will be traveling with my family in August and we will have a 2.5 yr old with us.
Is it correct that a stroller and car seat can be checked for free in addition to the baggage allowance? And are there any dimensions for the car seat?
Thank you
Hello!
Hope you have a great flight with your little one. Southwest has an informative page published that should help you out: https://community.southwest.com/t5/Knowledge-Base/Traveling-with-Little-Ones-The-Logistics/ta-p/91231
Here's the policy as written:
Customers with children are allowed to check one stroller and one car seat without charge. This allowance applies to any type of stroller and/or car seat and is in addition to the regular baggage allowance.
Customers may check the stroller and car seat at the curb, ticket counter, or gate. If you opt to gate check, you’ll need to get tags with an Agent at the Customer Service desk working your gate.
An optional Southwest reusable car seat/stroller bag is available for purchase at any Southwest Airlines ticket counter for $17.
That means you may check check both in addition to your baggage allowance.
Regarding car seat size limitations, SW does not have this defined. If you plan on checking it as you mentioned in your post, this shouldn't be an issue.
A few side notes to further help your travel:
Two adults traveling with your child may board during Family Boarding if your party doesn't get an "A" position. This occurs after the "A" Group boards and before the "B" Group. This will help ensure the child will have an adult family member sitting with them. Also, the restroom located in the front of the plane has a diaper changing station if needed.
Safe Travels!
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@Cabahr wrote:
I book through Southwest Hotels often to get extra points for the companion pass. I just booked a resort stay and for a nonrefundable (nonchangeable) stay. After I booked, I noticed that my computer auto populated my husband's name on the reservation. I called SWA and they said they cannot make the change, but when I get to the hotel, I can change it when I check in. Has anyone had success doing this before? I am going to be so bummed if I don't get the points for the stay. 😞
Hola!
I'm a frequent user of Southwest Hotels. Southwest Airlines Customer Service cannot directly handle Southwest Hotels bookings as the hotel portal is partnered through Booking.com. Issues with any bookings would be done through the SW Hotels Concierge contacts. I would call the SW Hotels Concierge number that is listed on the bottom of your confirmation email to see if they can assist you in getting the guest name changed for your reservation (or alternatively, since you just booked this reservation, see if they can void the transaction in question before it posts to your statement). The error appears to be a buyer responsibility but hopefully the rep can understand the autofill issue and grant an exception for you.
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02-24-2024
01:24 PM
02-24-2024
01:24 PM
@lovelylorie wrote:
I could not wait to share this experience with you. Last night, my family and I flew from Denver (our home) to Bham, AL. My family is experiencing a lot of difficulties but we hide it VERY well. Immediately upon boarding, Tamara greeted my son and I with such a warm and open spirit (little did she know this was exactly what we needed).
She took our order and kindly gave my 10-year-old son a snack bag with goodies in it including wings! She was out of Ginger Ale and gave him a Sprite with a plane sticker on it until she could find him his preferred drink from the back of the plane. This gesture of going above and beyond in kindness deeply moved me because she showed deep care to not only my son but to me as his mother. She made sure he got a Ginger ale and made me a cocktail.
Her kindness deeply moved me and little did she know her gesture of compassion and care meant the world to me in that moment, when I felt very alone. I am so thankful for Tamara and hope that someone repays her with such tender kindness as she shared with my son and me last night.
Little things really do matter and Tamara does the little things so well! Thank you again, Tamara and SW for making such a great hire in her! Well done!
We thanked her but wanted to thank her publicly. With sincere appreciate and love, Maddox and Lorie
I love reading stories like this. Thanks for sharing! 😊
I echo @DancingDavidE
Let the folks at SW know directly too so they can process your praise.
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@pilotmatt107 wrote:
Hello! My name is Matt and I live in Sacramento, California!
I am hoping to apply for a Flight Attendant position with Southwest Airlines but the position is currently unavailable. I was wondering if anyone knows when the next opening will/could take place?
Thank you so much in advance!!
Hi Matt-
I will be headed up to SMF very soon! The SW terminal is one my favorites to pass through and those glass elevators landside are a joy to ride on.
This forum is customer-to-customer and no specific dates have been made public at this time. However, if you haven't done so already, i would sign up for SW Careers Talent Community:
https://careers.southwestair.com/jointalentcommunity
Select "Flight Attendants & Inflight Operations" as your Area of Interest. This will let SW Recruiters know you're interested in learning about this position and you should be notified by text of openings or similar opportunities as they occur.
Hope this helps.
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@JJA wrote:
I get these bait-and-switch emails that advertise a $49 fare, but when I click on the link there are no fares listed that are anywhere near that price. I understand that there may not be a $49 fare to anywhere from my "home" airport. Still, I would like to see the $49 from anywhere to anywhere if for no other reason than to prove that the ad is not total rubbish.
Hola! Since I'm actively involved in Marketing in the whirlpool bath and aging-in-place industries, I know the limitations of what the Marketing Copy can say and what it cannot say. However, trust me: I can understand the disappointment of when SW (or any company) announces a sale and the products I desire don't line up to the sale. I've had my share of flights/airport locations/days not matching up with SW sales too. From SoCal, I usually fly SW out of SAN because I have a better shot of locking in a sale price there. However, my "convenience" preferred airport is ONT because of ease of access, but airfares are typically much higher and many SW sales don't return a good deal but sometimes, I'll get lucky and find a deal from ONT. Thus, I normally go to SAN but on occasion, use ONT.
However, I can state for a fact that last week's sale was not bait-and-switch because the offer was stated as "One-way as low as* $49" with the asterisk fine-print clearly stating the exclusions and restrictions. For the SoCal Market, most of the flights listed around the $49 range were limited to short-haul trips during the middle of the week (e.g. in between SAN and LAS for Tuesday and Wednesdays). I locked in a midweek daytrip flight from SAN to LAS for $39 during a prior sale which did not apply to my convenience airport at ONT.
However, I was not able lock in anything from this last sale and there's been some great sales (even last January's WOW40 sale) where I had trouble finding good deals for my needs whereas I was able to locate many deals and book several 2024 winter flights during last September's WOW50 sale...or during a prior "As Low as $29" Sale where my convenience airport at ONT posted $39 sale prices. Sometimes we just have to wait for the right sale. Fortunately, since SW doesn't charge any change fees, I can always check and re-price my existing bookings during different sales and collect the difference in fare in the form of a flight credit.
Hope this helps!
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02-24-2024
12:23 PM
02-24-2024
12:23 PM
@Drbennettpmr wrote:
I get A-16 more often than not. I swear some guy with A-19 or 20 stands right at the front 16-20 pole commonly. Obviously, if you have a 19 or 20 you fly a lot. My question to them. Are you trying to take cuts and get people with a better boarding number to go behind you? It forces people into to 11-15 area. Do these people need to go back and watch Sesame Street and learn the basics of the number line? Or are they just A-xxxxs?
I seldom notice any serious line cutting. SW appears to be very good at enforcing the boarding order. I'm not sure what their tolerance range is if a person boards only a few spots too early within the boarding group (e.g. A20 ahead of A16 as you stated) but I know that if anybody tries to board well ahead of their turn (e.g. A29 tries to get on when it's A16's turn) or earlier than their boarding group, the Gate Agent will catch this and not let them through.
Whenever I line up in between the poles, I always let my linemates know what my number is. If I have A21 for example, I'll go to the "21-25" area and say "21" to those in the area with my boarding pass in hand; they'll usually respond with their number and they'll let me line up accordingly. If you have A16, you should certainly be claiming the first spot in the "16-20" section directly behind the Business Select/Upgraded Boarding A1-15 area. Try saying "16" whenever you line up going forward should you see anybody ahead of you in that area. They should let you in.
Note that at some airports or gates, the area in between the poles can get very tight which can make it difficult to form a uniform line in the proper order; if that's the case, I'll say my number and identify who I should be following in but will wait off to the side and fall into place once the line moves.
Hope this helps.
@Drbennettpmr wrote:
I have been A-list preferred for 16 years with over 1600 flights.
SoCalFlyer97 has some catching up to do! Great to hear your loyalty with SW. 😊
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02-24-2024
11:49 AM
02-24-2024
11:49 AM
@willowconner38 wrote: Some common reasons include: Incompatibility: The modified APK may not be compatible with your phone’s operating system version or hardware specifications. Security: Your phone may have security features that prevent the installation of apps from unknown sources. APK Sync
Or one basic tip of advice:
If you plan to use the Southwest App "APK" for Android, always get the official version of the App from the Google Play Store, linked directly from the SW Website: https://www.southwest.com/mobile-app/
Or search for it on Google Play as Google is really good about listing only official versions of the App. Never execute a "modded" or any unofficial SW App APK file located elsewhere on the internet, period.
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@cw9268949 wrote:
After I click purchase, I keep getting this. I
I called the customer service and they basically said they weren't sure why I was getting this but they could book my flight for me.. but I've gotten this in the past and I don't want to call everytime to book a flight. Has anyone gotten this before and solved it?
Hi! Other users have reported similar error codes when booking or checking in for their flights. This could occur if there's an IT-related network or device conflict. If you get a similar error when checking in or booking future flights, try these transactions through a different network connection (e.g.: different Wi-Fi network, cellular network, and not through a VPN).
Note that sometimes, the error could also be related to the SW Rapid Rewards account or other technical problem; if that's the case and self-service transactions keep failing regardless of network connection type, I would certainly give SW an email so their IT staff can review this:
https://support.southwest.com/helpcenter/s/email-us
Click on "Comment/Question", "Southwest.com/SW App", "Functionality/Usability" and provide them with the error and incident codes.
However, you did the right thing by calling.
Hope this helps!
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@karimck wrote:
I just received this email from rapidrewards@iluv.southwest.com. Is this legit?
Hello! Back in August, I qualified for a Promotional Companion Pass and this was the email I received. The sender's email address is rapidrewards@iluv.southwest.com.
I can therefore conclude that this email address is legitimate. When you click on the link, just doublecheck to be sure that you end up on Southwest's website but I believe the email you got is legit.
If you're still in doubt, you can always give SW an email to confirm this. Go here:
https://support.southwest.com/helpcenter/s/article/change-rapid-rewards-account-information
Click on "Need More Assistance", "Contact Us". On the next page, click on "Comment/Question". The system will know you came from the Rapid Rewards Help page and will automatically mark the email form accordingly.
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@afaygenholtz wrote:
Does Southwest allow using a personal hotspot while in flight? Last time I flew, I purchased wifi and the connection was so terrible I couldn't send an email. I'd like to rely on my own wifi source.
Hello!
Unfortunately, a Mobile Hotspot cannot be used while in flight because it relies on cellular data. As you know, no cellular signals allowed during a flight. There are no other networks that can be tethered either while in flight. Any inflight Internet services need to come from the SW Wi-Fi. I'm with you regarding the quality of the existing SW Wi-Fi signal.
Because the inflight Wi-Fi signal can get sporadic at times, if I have to do any work on a travel day, I currently do not count on nor depend on the inflight Wi-Fi for my business or work-related tasks for now which includes email. That gets done in the airport or on the tarmac until the FA's signal it's time to go to Airplane Mode. I believe SW is aware of this problem and working on updating the service.
It wouldn't hurt to send an email to southwest and let them know about your experience with the Wi-Fi signal.
https://support.southwest.com/helpcenter/s/email-us
Click on "Comment/Question", "Inflight Experience", "Inflight Entertainment and Services"
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@DadofBrBoys wrote:
When you check in and you choose what type of sports gear you're checking it will list "Hockey Bag" under one of the options however this would then separate your hockey sticks.
In talking with an agent at the Departures desk they suggested checking the baggage as "Ski" equipment so you get a "Skis and Boots" baggage claim tickets. This makes total sense but why not update the language so hockey families can more easily self-check the hockey gear themselves. Luckily the departure agent was able to rebook the gear so that the sticks and hockey bag were together rather than separate items so we didn't have to pay separately for my son's clothes.
This is feedback for Southwest to make a change in the check-in experience so you're more Ice Hockey friendly. I know a lot of families fly Southwest because of the baggage policy.
Hello-
Great point. Since this message board is customer-to-customer, it is likely your suggestion to simplify this experience will not be processed here. Would you forward your letter directly to Southwest Customer Service:
https://support.southwest.com/helpcenter/s/email-us
Click on Comment, Airport Experience, Ticket Counter/Kiosk and then fill out the form.
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02-21-2024
01:22 PM
02-21-2024
01:22 PM
@JoAnnF wrote:
Re: customer service on flight 2504 Long Beach CA to Las Vegas Nv leaving Long Beach 7:45 pacific standard time. The male flight attendant was quite rude to me just before takeoff on the flight to Las Vegas. There were plenty of empty seats and a very tall big man arrive five minutes before take off and asked where to sit and the female attendant pointed to the middle seat next to me. I began to say “I don’t think you want to sit next to me…” I was going explain I might be coming with something (a cold) but I didn’t get a chance because the man found another seat since there were plenty. The female attendant seemed annoyed that the man didn’t sit in the seat she pointed to and called the male flight attendant over who must be in charge and he had the nerve to tell me I can’t just keep another seat next to me and if I did I would be charged for another seat! I tried to explain but he just rudely stomped away. It was loud and embarrassing interaction and must be reported.
No one ever before with Southwest has ever talked to me with such nastiness and a threatening manner. It was as if he was trying to provoke me.
I request a LUV voucher or some sort of reimbursement for this rude experience.
Hello-
Sorry to hear you had this experience. Since this message board is customer-to-customer and your request will most likely not be processed here, would you forward your letter directly to Southwest Customer Service:
https://support.southwest.com/helpcenter/s/email-us
Hope this helps!
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02-21-2024
10:09 AM
02-21-2024
10:09 AM
@mike2660 wrote:
I received a $1021 charge for a hotel reservation from Southwest Hotels Concierge that was cancelled 20 minutes after it was booked. And now they're saying it was never cancelled. Has anyone else experienced this? I've submitted a case to the Internet Crime Complaint Center (IC3). If you've had the same experience please add your experience and comments and any information you can provide to the current case profile. Reference the Southwest Hotels Concierge / Rocket Travel / Agoda case on the https://www.ic3.gov/ website.
And beware of ever using Southwest Hotels Concierge or Auto rental links when booking flights. Apparently they are all 3rd party vendors that Southwest claims to have no affiliation with or control over how they conduct business.
Hello-
I'm a regular user of Southwest Hotels/Rocket Miles and have had no major issues with this service. SW Concierge is usually very efficient at resolving issues. It's possible your inquiry to SW Concierge was not articulated correctly to the rep which is why they couldn't initially help you. I would try contacting them again via the email address supplied in your original reservation.
Before emailing them again, I would first confirm whether the $1021 transaction in question still in "pending" or "authorization" status on your credit card statement. If it's still in pending/authorization status, I would give it a full 24 hours to see if it clears which would indicate the transaction was later voided. It's possible this could be the reason why the hotel is not "refunding" any money.
If the transaction is fully posted, in your email, I would document that you attempted to make a reservation at the specified hotel and received a confirmation number but then 20 minutes later received a notice of cancellation. I would supply them with screenshots or PDF's of the cancellation notice you received, reservation confirmation email, and your current credit card Account Activity that documents that your booking payment refund is still outstanding. That way, SW Hotels has record that you are due back your payment.
One side note: I did have one occurrence where I attempted to make a reservation through SW Hotels but the booking failed following payment authorization when the Booking.com engine was not able to communicate directly with the hotel's reservation database to record my booking. The amount of the booking was held as an authorization on my credit card statement for about 24 hours before it was released as the transaction was later voided. I ended up shopping and booking another hotel.
Hope this helps!
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@jksobonya wrote:
I hope Southwest never starts charging bag fees. They are so ahead of the game in this area compared to everyone else.
— Jessica
Here's the official page that doucments the price hike: https://www.aa.com/i18n/customer-service/support/optional-service-fees.jsp
Southwest's current free bag policy is certainly a key product where the airline even has registered Bags Fly Free as a Registered Trademark with the USPTO. With this fact in place, I don't think in my opinion that SW is going to walk away from this principle policy anytime soon.
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02-15-2024
10:11 AM
3 Loves
@sramos01 wrote:
Looking to see when the best time to book flights from Southern California to Cancun is. I will be traveling from 6/21/24 - 6/28/24. Also will new flights be added closer to travel dates? Thanks
Hello! Regarding timing, a good general practice would be to book summer trips now to lock in the current fare but monitor the pricing and rebook via "Change Flight" in case of a price drop or sale. The flight credit from the difference in fare can then be saved for later.
Regarding your question about adding new flights, I can't speak of whether or not additional SW flights will be added between SoCal and CUN between now and this summer. My guess is "no" but that's not a definitive answer. However, since you're in SoCal, another option would be to travel via ground to the Mexico border and fly a Mexican carrier out of Tijuana TIJ to CUN as there appears to be more options to CUN from TIJ instead of from California.
SW doesn't fly out of TIJ and I can't vouch for any of the Mexican airlines but would this work for you?
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02-13-2024
05:42 PM
@kjw023008 wrote:
And does buying business select guarantee that you board earlier on the connecting flight as well?
The A1-15 benefit under the Business Select Fare includes both legs of the one-way flight.
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02-13-2024
05:34 PM
1 Love
@kjw023008 wrote:
Hello, I’m a first time Southwest flyer and first time flyer in general. I’m flying to California from the east coast soon and I'm bringing someone with me. I’m really anxious about flying and would prefer sitting with them on all my flights (we have a connecting flight as well). I’m aware that the seats are first come first serve and there is a possibility that we could get separated. Is there any way we could avoid that when reserving tickets? I’ve read forums saying boarding early is the only solution to guarantee you get seats together, and you can do this by checking in 24 hours earlier. But if so many people are saying that, then isn’t everyone just checking in 24 hours earlier? Would it be better to buy business select? And does buying business select guarantee that you board earlier on the connecting flight as well? Sorry for all the questions, but thank you for taking the time to read my post. I’m open to all of the tips and tricks you have to share!
Hello!
Welcome aboard the LUV airline!
When I first flew SW and got back into the air just under two years ago, I used SW's higher fares for my initial trips so that I had the added perks as my airline "training wheels".
A quick story: I'm currently now a SW frequent flyer and know the in's and out's of flying with SW. A few weeks ago, my middle niece was gifted a trip for later this spring with her sister and parents to a live concert in Northern California for her 18th birthday. She had never boarded an airplane. After I found out that the family booked SW WGA tickets from ONT, I surprise-gifted them all an Upgrade to Business Select and pre-paid their ONT Parking Toll for the trip as part of her 18th birthday present because I knew the niece was very nervous about the whole airport experience process. She doesn't like crowds and loves any kind of front-of-the-line-benefits. Now she's excited about the trip. Having all the Business Select benefits comforted her, especially having the dedicated lanes to check bags, TSA and having first access to the overhead bins thanks to the A1-A15 boarding.
Being a first-time flyer and since you're flying across the country, if you have the resources, I would go for Business Select for your party so that you have these extra perks to try out such as the A1-A15 Boarding, free inflight Wi-Fi, free premium drinks, Priority Express Lane access for the Check-In and TSA (if available). You'll also have the free Same Day Confirmed Flight Change benefit too.
Once it was time for my "training wheels" to come off, I eventually bought WGA+ tickets for my trips mainly to keep the Same Day Flight Change benefit and bought Upgraded Boarding whenever I got a "back-in-the-B" boarding position at check-in time. As an A-Lister, I now buy WGA.
Hope this helps!
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@amoration wrote:
TLDR: The Vouchers promised were never received for picking up a lost bag at great expense.
I took a flight this week from Oakland to West Palm Beach and due to severe staffing shortages in Oakland airport most of the people there missed the early morning flight despite being in the airport over an hour ahead of time. The kiosks were broken, the bag drop line went out the door and took 30-45 minutes to drop a bag before the 45-60 minute security line left people with no options.
My bag was lost in the process and due to living far from the airport I was promised a LUV voucher to pick it up when it was found and returned the day after the long flight day. The zipper looked to be broken at this time and no VOUCHER was given when I went to pick up the bag after paying $50 to rent a car and driving an hour each way to get there and pick it up since no delivery was easy to that area.
Where do I go to get the LUV VOUCHER that was promised for this tough travel experience? Between being forced to sign up for CLEAR to make the flight and renting a car to pick up my bag, I'm out an extra $200 on this flight so far and it's frustrating to be promised something that was not received. Where do I go for help?
Hello!
Sorry to hear about the staffing incident at OAK as I fly regularly from there. As this forum is customer-to-customer, I would follow up directly with SW Customer Service on this and provide them with the Confirmation Number of your flight so they can follow up on this: https://www.southwest.com/html/contact-us/
I would let the rep know that you had previously inquired about this incident under your Confirmation Number, was promised a LUV Voucher in return, but you never received it. They should be able to track it down for you or advise status of it.
Just so you know...If you fly out OAK in the future without CLEAR, notice a long TSA line at the Southwest Terminal 2 after checking your bags, and don't mind a little walk, you can always access your gate via the Terminal 1 TSA Checkpoint as OAK has an airside connector linking the two terminals post-TSA. In the meantime, enjoy your CLEAR membership as this a great perk and you'll be able to now skip the main portion of the TSA Checkpoint lines that have CLEAR. If you also decide later to get TSA PreCheck, CLEAR also feeds into the PreCheck lane too.
Hope this helps and hopefully a SW Rep can resolve your LUV Voucher delivery.
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@SWtravel2024 wrote:
anyone please help me out for the solution of this error code
i have tried making payments on my flight but I got this message and could not proceed the payment. I tired few times but no luck…
Hi! Other users have reported similar error codes when using the SW App or Mobile Website. Sometimes this could happen if there's an IT-related network or device conflict. I would first try rebooking the flight but through the full/desktop version of the SW website and/or via a different network connection (e.g.: different Wi-Fi network and not through a VPN).
Note that sometimes, the error could also be related to the SW Rapid Rewards account; if that's the case and the transaction still fails across the board via the self-service booking options, I would certainly give SW Customer Service a call:
https://www.southwest.com/html/contact-us/
Call the displayed phone number and they should be able to help you with your booking.
Hope this helps!
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02-10-2024
11:03 AM
02-10-2024
11:03 AM
@CupCrusher40 wrote:
The tan planes gone and now tan removed from seat
Having many years of experience in marketing, I find that color selection is a key element toward positioning the brand of any product and Southwest is certainly no exception. I believe back then their marketing team decided it was time to retire the desert colors and focus on a palette that would better convey and communicate the core LUV values unique to the airline. I imagine they spent countless and tireless hours among their internal team and most likely outside marketing consultants debating, trying, and narrowing down the current color style and what each color represents. Same can be said when they designed the heart logo. Ditto to their customized Southwest Sans font.
SW published an article in 2014 that describes this:
https://southwest50.com/our-stories/our-heart-livery/
I'm thankful that the airline does theme a select portion of their planes with different livery designs which includes the Herbert D. Kelleher plane that has Southwest’s "Desert Gold" livery theme. Yes, it is a little different from the original but it captures the history well in my opinion. If you want to find out where the N871HK currently is, feel free to track it on FlightAware or FlightRadar24.
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@Kayo131 wrote:
I had the worst experience on Southwest Aitlines on a flight from Orange County/Santa Ana to PHX. Extremely poor customer service. Here is how is went...
Get to gate, and by the time I board mid Bs I am told roller bag must be gate checked. Not happy but oblige, no choice. Board plane, sitting and waiting for boarding to end and hear passengers all talking about a bag that they witness had fallen off conveyor. They alert flight attendants. Then 15 mins later door closes and all same passengers are very concerned as nobody gets the bag! They alert flight attendant again who claims they notified gate agent. Everyone is like thr plane is leaving without anyone even getting the bag. Pictures are taken and we are all aghast.
Well fast forward 60 mins flight time and guess what it was MY bag that was left there. On ground. Never made flight. Was made to check bag I didn't want to and carelessness and lack of customer service was simply unacceptable.
Thank you Southwest for making my evening. WOW is all I can say. Who knows when my bag will be returned or what condition it will be in.
Oh No...
Sorry to hear this. This forum is customer-to-customer and unfortunately your claim cannot be directly processed here. However, to help you out and point you in the right direction:
i. Were you able to immediately initiate the claim with the SW Baggage Staff at the PHX Baggage Claim area after you noticed your bag was missing and got an incident number? This is a key step.
ii. You also mentioned that there was a lot of chat on the plane and pictures taken of the bag that fell off; were you able to supply this data to the Baggage Staff as evidence of your claim? If you already did, give Southwest the 5 days to locate and track down your bag; if you don't hear back after that period, I would follow up with them directly at:
https://www.southwest.com/help/baggage/lost-damaged-baggage
From the link above, click on "My baggage has been lost, damaged, or delayed or items are missing from my bag. What should I do next?" for the main baggage claim contact number.
iii. Be sure to save the receipts of all additional interim costs accrued from the baggage separation including immediate toiletry, medicine and clothing replacement. If you were able to get your baggage separation claim filed immediately at the PHX baggage claim area, these can be filed under your claim number via the link above for consideration for reimbursement.
iv. Once your claim closes, I would report the entire experience starting with the incident through how the Baggage Claim staff handled your claim directly to SW Customer Service so that management can process your letter and notify the local management at SNA. I would keep the letter 100% fact-based and omit all emotions so that the staff can easily process your letter and determine proper resolution.
https://www.southwest.com/html/contact-us/
Be sure to include any pictures you may have. If it turns out this issue was due to baggage handling negligence which is certainly not a Southwest standard, hopefully Customer Service can gift you with a LUV Voucher on top of any reimbursements that may be due to you from the baggage separation.
All the best in your travels!
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02-09-2024
09:41 AM
02-09-2024
09:41 AM
@joelivingston wrote:
Gate agents Jane and the manager chenelle went out of their way to help me board earlier after my Govt booked travel failed to do automatic early check-in. I appreciate their willingness to find a creative solution! They are truly SW the best.
Greetings!
Great to hear stories of the SW Team doing whatever it takes to help customers and to resolve problems like this. Would you do a kind return favor for Jane and Chenelle. Since this forum is customer-to-customer and may not reach the proper department, would you forward your compliment in an email directly to Southwest Customer Service:
https://www.southwest.com/html/contact-us/
Click on "Email Us/Send Us an Email" and then "Compliment" and "Customer Service".
That will help ensure your praise reaches the gate crew at BWI. LUV reading these stories and thanks for sharing!
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02-08-2024
09:44 AM
02-08-2024
09:44 AM
@bballflyer wrote:
For example if book a hotel for 4000 points, can pay another $40 and get 4000 more points; Does anyone know if these points also count toward the companion fare? I know the first 4000 do but what about the extra?
It's been a while since SW Hotels offered me an extra points bonus offer for a fee separate from the bundled Points Plus award (last time I saw this for my bookings was last November), thus I cannot independently verify this.
However, question: Were you actually offered the extra 4,000 RR Points on top of the Points Plus award for only $40 extra? If so, I would certainly consider taking that deal either way provided there was no major markup to the base room rate. That appears to be a generous sum of points for the buck!
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Hello Community Southwest:
SoCalFlyer97 took a roundtrip flight high above the humble remains of the first of two atmospheric river systems that passed through California. This was a day trip from Ontario to the Valley of the Sun, purchased during last September's WOW50 sale. Spoiler alert: The return flight home was perhaps the most beautiful flight I have taken aboard the LUV airline.
I begin this report with everybody's all time favorite part of travel: Airport Parking.
Whenever I complete day trips with same-day return and fly out of ONT, I'm able to park directly at the airport as their rates for the first 24 hours are not outrageously expensive: $18.00/24 hours for the Economy Lot with a short walk or ride on the shuttle. Even better is pre-paying through ONT's website during a sale and saving 10%. After parking, it was a short 3 minute walk from the car to the terminal.
Travel trip: If you're parking a car at ONT and need to access either of the two Economy Lots, enter ONT via the Rental Car Return entrance for direct access.
No major Pineapple Express storm delays or cancellations at ONT at the Southwest terminal. Let's see if the news media reports this.
ONT appears to boast that they have one of the fastest TSA lines in the nation...
...and they were right for today.
Let's give them the Green Smile!
This A-Lister doesn't need a private lounge... He's got this entire quiet concourse all to himself.
Outbound Flight: Plane: 737-700 93% Full, On Time Preboards: 9
Passing by L65 Perris Airport. The Pineapple Express is right beside us.
I thought I heard this PA announcement across the way: On behalf of the crew of the Pineapple Express, welcome to the Salton Sea! This is the Termination of this atmospheric river. Doublecheck those raindrops; once the water leaves the expressway, they will not be allowed back onboard.
Speaking of Rivers, crossing the Colorado stream into AZ, just south of Blythe CA, home to acres of farmland in the middle of the desert.
PHX arrival...Keep those seatbelts fastened until we arrive at the gate, come to a complete stop, and wait for the seatbelt light to turn off. Oh, and use caution when opening those overhead bins as items placed there do tend to shift during flight.
The trio of SW 737-MAX8's await: N8712L, N8782Q, N8831L
SoCalFlyer97 from the deck of the SKY Train: Enjoy your complimentary 5 minute 'flight' to the Valley Metro Station. If there's anything we can do to make your experience more enjoyable just let the airport know.
Took care of some business and checked out downtown Phoenix for a few hours:
Time to head back...
Who needs a gym membership when you've got miles of moving walkways?
No waiting at this TSA Checkpoint and it links to the Southwest gates. Let's use it!
Return Flight: Plane: 737-700, N447WN 91% Full, On Time Preboards: 1
This return trip was one of the most beautiful flights I've ever been on. Enjoy the views as the sun makes its setting:
Passing over the San Gorgonio Pass with Mount San Jacinto in the back
Over Banning CA with the Hemet Valley and Diamond Valley Lake in the deep background
The Badlands hills don't look bad at all. Passing over State Highway 79 with Moreno Valley and Lake Perris in the background.
Now this is flying "First Class" on Southwest!
What a finale!
I have two more SW trips scheduled in February coming up including my upcoming stay at Vegas's "haunted" hotel. Preview here: https://community.southwest.com/t5/Routes-Destinations/What-s-in-store-for-2024/m-p/167767/highlight/true#M4237
Prior Trip Reports: https://community.southwest.com/t5/Inflight-Experience/Jan-24-Photo-Trip-amp-Southwest-Hotels-Report-SAN-LAS/m-p/167933
https://community.southwest.com/t5/Inflight-Experience/Jan-24-Photo-Trip-amp-Southwest-Hotels-Report-ONT-OAK/m-p/167566
Safe Travels
SoCalFlyer97
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@Trvlgrl wrote:
We have a direct flight the end of the month to MCO. My father can walk but we are considering bringing his small foldable transport wheelchair to get through the airport as he is in remission from cancer. Just wondering if anyone has any experience they can share using a transport wheelchair? I want to check it at the gate but not sure where it will be stowed and how to get it once we arrive at our destination. Also, what about taking it through security? Not sure if we should take our own wheelchair or just request wheelchair assistance from SW. Anyone have a similar experience they can share, I would appreciate it.
Thank you
Hello! Southwest and TSA have some nice FAQ's that outlines this: https://www.southwest.com/help/accessible-travel-assistance/wheelchairs-and-other-devices
https://www.tsa.gov/travel/tsa-cares/disabilities-and-medical-conditions
Long story short, you can bring a wheelchair through TSA (The agent will explain what inspections will be needed which will likely include a physical search of the cushions), it can either be gate-checked or stowed in the cabin if it can be safely stowed. If checked, it will go in the cargo area. Once at your destination and if the wheelchair is checked, you can ask the Gate Agent or Flight Attendants to have your wheelchair brought to the jet bridge area.
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02-07-2024
02:31 PM
1 Love
I recall the east coast had some very nasty weather during this period in January and I believe Southwest did issue a weather Travel Advisory. I assume you were not able to List for Standby for a January 15 flight because because the January 15 flights to BWI were cancelled due to weather.
Under a SW Travel Advisory, passengers are allowed to rebook impacted flights up to 14 days before/after of the original travel date or list for Standby at no difference in fare. Since the flight cancellations appeared to be weather-related, Southwest is unfortunately under no obligation to reimburse the difference in travel costs if one travels with a different carrier.
Going forward, if bad weather is in the forecast and there is a high probability of being stuck abroad for the return trip, I would expect a travel disruption and check for the Travel Advisory. Once the Advisory is confirmed, I would try to advance the return flight by rebooking it to a slot anytime ahead of the storm. If that's not possible and everything is marked as "Unavailable", I would go the airport ahead of the storm and try to fly Standby.
If I still can't get to BWI ahead of the storm, I would immediately notify my employer of the weather disruption, especially if the wage loss impact would be less than flying via another carrier. At that point, I would rebook the flight on a date after the Advisory Period and pay for lodging at SLC until then. As mentioned, airlines are under no obligation to pay for hotel costs due to weather.
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