Southwest Airlines Community

Yes I just recently signed up for the talent community; thanks for the feedback! ... View more

@5280Av8r wrote: @John_Ocampos wrote: Hello everyone, I'm new to the forum and just came across this thread about the updated Southwest airport codes. As someone who frequently travels with Southwest, staying updated on any changes, including airport codes, is incredibly important for planning trips and ensuring a smooth travel experience.   Additionally, if there have been any significant changes or additions that could affect travel plans, such as new destinations or removed routes, I'd love to learn more about those as well. Understanding the logistics behind these updates can also provide insights into Southwest's operational focus and future direction, which is fascinating. I'm confused on what you mean by updated airport codes because usually those don't change. Now, the airports that Southwest serves can change if that's what you mean.   Here are some quizzes to learn some airport codes (not limited to Southwest): https://www.jetpunk.com/tags/airport-code   You can also go to Southwest's route map in list view and it shows all the airport codes next to the city.  https://www.southwest.com/route-map-list-view/?clk=RTMAPLIST   I follow https://swamedia.com/ to stay updated on route changes and additions. Also, their flight schedules page shows when their next schedule release is.  https://www.southwest.com/air/flight-schedules/?clk=GSUBNAV-AIR-SCHEDULES I used to play a game called "Airportle" as well but the airports are international and not just domestic or of course SWA destinations so limited use for this purpose, but still fun. ... View more

@SoCalFlyer97 wrote: @jerryf wrote: Do A-List Preferreds get a better boarding position than regular A-List?  (Assuming tickets are purchased at the same time, etc.).     Also, persons on an ALP's or A-List's reservation also receive sequential boarding positions too. As mentioned before on this board, I had flight that was booked well in advance from SAN-SJC. I have A-List and when the 36-hour mark came around, I never even made into the A group; thus, I assumed this flight was full of ALP's or people who were booked under an ALP's reservation. As you may know, ALP's and A-List have the "A61" benefit and can board after the A-Group.    Based on this and my recent flight experiences, I believe ALP's and persons on their reservations are positioned ahead of A-Lists provided they book at least 36 hours in advance.    Hope this helps. That's true for what happened to your ticket for sure.   However we don't know if there were any other A-list ahead of you, and/or ahead of any ALP.    I'm thinking to some flights where I had A-16 as an A-list member and maybe I had purchased my ticket far ahead, or paid more for it, or else there weren't any ALP on that flight.   As ALP last year I was getting A-18, -19, and -20 pretty often but I didn't ask the groups in front of me if they were also ALP - missed opportunity.   But for the OP's question - if the tickets were bought at the same time for the same price, and one passenger was ALP and one was A-List then I think the ALP would be first.     ... View more

@SoCalFlyer97 wrote: I assume this self-serve feature will remain in place until I check into the flight per the message header (as A-List which comes with Priority Boarding, I'm assuming that will be the 36-hour mark for me). I will confirm all this as I get closer to my departure date and will let you know when the feature times out to make the change online; after that point, a Southwest CSA should still be able to accommodate you. @bec102896 is correct.   As I have a flight tomorrow that has this feature, I was able to confirm that at both the T36 mark (Automatic A-List Priority Boarding Check-In) and at T24 (Agree to the terms and get boarding Pass), this feature does not expire or "go away" at either of these points; thus this is available from the time the change takes place until 10-minutes prior to departure.  ... View more

Great to hear these stories. LUV It!   Would you do special return favor for all the SW staff that you mentioned: Since this forum is customer-to-customer, would you forward a copy of your posted compliment directly to Southwest Customer Service if you haven't done so already: https://www.southwest.com/html/contact-us/   That will help ensure your letter gets processed. Thanks for sharing this experience on this board; LUV to hear these positive experiences. ... View more

According to information published in the West Virginia newspapers, the Knoxville TN airport has been closed and is scheduled for demolition due to lack of interest. ... View more

Meanwhile I just flagged several real scammers posting a false number for people to call and which must not have been flagged. A Google search turns it up all over the internet for all other airlines so someone is being aggressive in their scam.     ... View more

Just like Knoxville Tennessee, SWA has no interest in those locations, either. ... View more

One other thing to keep in mind is if you are ALP or AL with other passengers on your reservation they will be automatically checked in sequential order after the AL/ALP member so if your AL with 5 people 6 of the A spots are taken just from one person  ... View more

@Dino68 wrote: I have since found out this was a scam. Somehow when I tried connecting to Southwest, Infinity Travels intercepted the call and claimed to be Southwest Airlines. They rebooked the tickets and charged me 410 dollars extra that went to them, all while claiming to be Southwest.  The 410 showed up on my credit card as Infinity Travels. Apparently this has happened to a lot of other people, some people losing over $4000. I am going to contact Southwest Airlines to see if they can give mea credit for the $900 that went to Southwest. They probably would have let us fly standby if I actually would’ve been talking to them.  Thanks for posting this follow up - the first post described a conversation that you wouldn't have gotten from Southwest. To clear up for others in the same position:   You need to cancel or change within 10 minutes prior to the departure for Southwest to avoid forfeit of your funds, points, and potential cancelation of the remainder of your itinerary. If someone on the phone is offering an hour for this it's not Southwest. It's not a written rule but domestic airlines will offer a "flat tire rule" if you show up to the airport in good faith of catching your original flight but miss it just slightly. This is generally accepted as 1-2 hours late with an excuse - if the delay is going to be longer than that you need to call and officially change the flight which will likely cost extra - there's no change fee on Southwest but you do pay the current price difference, which is often higher for same day travel. (Not always - I got a travel credit once on a flight I had to change the same day and the current fare was lower than what I had already booked!) If your ticket is eligible for same day changes that's a different process as well. But you have to call in advance for this, at least the 10 minutes prior to scheduled departure.     ... View more

If you announce a full flight at the gate, you will encourage a rush of everyone wanting to preboard.   Best to figure it out after preboarding. ... View more

@floridaguy ??? I've actually got 2 lawn mowers that I've bought at yard sales right now and both run great.   ... View more

@AndrewDoss wrote:   I hope this letter finds you well. I am writing to express my deepest gratitude for the extraordinary care and love that Southwest Airlines consistently extends to my family during our flights.   As someone who understands the heartache of having loved ones separated by distance, your airline has become more than just a means of transportation for us. Your team's commitment to going above and beyond in providing exceptional service has created a sense of comfort and warmth, making each journey with Southwest Airlines a truly special experience.   In an era where genuine care often takes a back seat to efficiency, Southwest Airlines stands out as a beacon of compassion. Your staff's unwavering dedication to ensuring the well-being of passengers has not only alleviated the challenges of traveling with family but has also left an indelible mark on our hearts.   The love and consideration exhibited by Southwest Airlines have inspired me in ways beyond measure. The impact has been so profound that I have recently applied to for a part time position. I believe that joining your team would be an opportunity to contribute to a company whose values align with my own – compassion, dedication, and a commitment to making every journey a memorable one.   In closing, I want to express my sincere appreciation for the outstanding service your team consistently provides. Thank you for being more than an airline; thank you for being a source of comfort, joy, and connection for my family. I eagerly anticipate the possibility of being a part of the Southwest Airlines family and contributing to the legacy of care that sets your airline apart. With heartfelt gratitude, The Doss Family     @AndrewDoss  Thank you for sharing this beautiful story to the community. LUV it! ... View more

Thanks so much! I don't fly much at all so I appreciate it!  ... View more

I agree.  Excellent and thanks for sharing. ... View more

@jp2024 wrote: Hello everyone, would you be so kind to allow me to introduce myself, my name is James and I live in Tuscaloosa,  AL. I'm formerly a business owner of Mi Time Travel and hoping to work part time in the Travel industry. Hello-   Thanks for posting. I would sign up for the Talent Community if you haven't done so yet. That way, SW recruiters can process your inquiry and contact you on openings.   https://careers.southwestair.com/jointalentcommunity   ... View more

@dfwskier wrote: Grahams are morning flights only I had not picked up the pattern 😋 okay more morning flights it is.     ... View more

Yes I think that must be it. These too were "modified" by SW. I don't understand why this would prevent us from taking advantage of the lower fares, but it's the only thing that makes sense. Thank you for responding! 9apps apk ... View more

Hello!   This was the same pet story from TikTok that was parroted all over the internet from last fall.   https://community.southwest.com/t5/Inflight-Experience/Customer-service-fail-booting-customer-for-calming-whimpering/m-p/165093   https://community.southwest.com/t5/Inflight-Experience/Pets-and-opinions-on-SW-not-welcome-on-flights/m-p/165222   I frequently fly aboard the LUV airline as an A-List member and came across this story. I looked at it from a fact-based standpoint. Back then, this was my response:   According to the few outlets in the mainstream press who took the time to fact check and made an effort to try to find out what happened beforehand, Southwest's decision to remove the passenger was made after the woman repeatedly refused to comply with the flight crew's instructions regarding the proper handling of her pet according to an official statement. I do know for a fact that refusing to obey the instructions of any crew member is grounds for refusal to transport. I think this fact alone makes all those headlines (e.g. "Woman Removed From Flight For Petting Dog") inaccurate and possibly unfair or defaming to the airline. The headline could in fact very well be "Woman Removed from Southwest Flight for Refusal to Cooperate with Crew Instructions to Comply with FAA Pet Regulations." https://community.southwest.com/t5/Inflight-Experience/Pets-and-opinions-on-SW-not-welcome-on-flights/m-p/165225/highlight/true#M7505   I went on and posted that it would be totally foolish of me to stop flying Southwest based on this video or to take any sides on this story. To this date, I still don't know what led up to the incident. But I've had my share of crew instructions and actions that I didn't like such as the crew needing to keep the cabin lights turned on during a recent night flight but if those requests or actions are in fact lawful and righteous, I obey without complaint.     To those who follow my posts regularly well know that I enjoy photo-blogging my trips and take a window seat...but I'm not above the rules of the crew. I prefer if they turned the main lights off as they usually do so I can capture night photos of the scenery without a glare, but if they need to keep the lights on for the duration of the flight for whatever reason especially safety, I obey without question. FAA rules regulate that passengers need to obey the rules enforced by the flight crew. If I start creating a scene about this and refuse to comply with the crew's decision about the cabin lights, I too may get the boot.   I would be very careful about making travel decisions based on one person's point of view published to social media regarding a pet incident, even if that point of view gets a viral worldwide reaction. ... View more

Posting this solution here as well - or really a work around.   "When you log in to Rapid Rewards and pull up the "My Account" dashboard, you should see your upcoming trips. Above the "Cancel Flight | Change Flight" links should be a light grey "Details" button. Click that to pull up your reservation details. To the right of the Confirmation #, you should see the "Resend receipt" link on the far right. "   After you get the email in outlook, save the email to your desktop. Open the email in your web browser and VOILA, the email, with the receipt information is now there. I don't know why outlook blocks the receipt information, but it does.  Found this by accident.   Oh, and opening the email in your browser (the link at the top of the email that outlook sometimes gives you) does not work. You have to save it first, then open it.   This was Outlook desktop and Chrome. ... View more

As other's have pointed out, THIS STILL DOES NOT WORK - Sort of! "When you log in to Rapid Rewards and pull up the "My Account" dashboard, you should see your upcoming trips. Above the "Cancel Flight | Change Flight" links should be a light grey "Details" button. Click that to pull up your reservation details. To the right of the Confirmation #, you should see the "Resend receipt" link on the far right. "   After you get the email in outlook, save the email to your desktop. Open the email in your web browser and VOILA, the email, with the receipt information is now there. I don't know why outlook blocks the receipt information, but it does.  Found this by accident.   Oh, and opening the email in your browser (the link at the top of the email that outlook sometimes gives you) does not work. You have to save it first, then open it.   This was Outlook desktop and Chrome. ... View more

I had to do this once, and had to buy my companion a ticket for the last leg I couldn't fly.     I notified the gate agent and they STILL looked for me on the plane.     And I lost the flight credits.   As noted, don't do this unless you plan to carry your bag on and it's saving you A LOT of money. ... View more

@TamSwin wrote: I’m planning to travel next month on a same day trip to pick up my 10 month old grandbaby and bring him  home with me. I would like for his mom to be able to meet my incoming flight at the gate and sit with us until I board the flight home with him.  How can I get her through security for this?   Also, do I need to book my flight legs as separate one way trips on the app since I will have a lap child only on the return flight? Hello-   I would have the mother arrive earlier to the airport than normal; I would have her go the Southwest Ticket Counter and request the Gate Pass (a.k.a. Non-Passenger Escort Pass) from there. She should allow at least 30 additional minutes to get the gate pass in case of a line at the counter. She will need her valid ID and a copy of your itinerary.   Regarding booking, I would book two one ways as the price will be the same. For the "return" one way, indicate that you will be traveling with a lap child. The required Boarding Verification Document for the Lap Child can be printed at the airport on the day of travel at a kiosk or the ticket counter.   Details: https://www.southwest.com/help/flying-with-children/lap-child-policy   ... View more

I like is, Thank you for sharing. ... View more

SoCalFlyer -- thanks for sharing another fine trip report. Your reports are always fun to read. ... View more

@JP66 wrote: As a customer for over 50 years, I have seen changes in the RR program. You used to fly four RT or 8 flight segment to earn a free flight to anywhere. There was no A-list BS and the Early Bird add on fee didn't exist.     And what does any of that have to do with your confusion about qualifying points?  Oh, and I'm not a 50+ year SW customer -- just a 46 year customer...   edit add: the A-List program came into existence 17 years ago. Have you been confused about how to achieve A-list for the entire 17 years? ... View more

@SoCalFlyer97 wrote: @Anxiety-Filled wrote: I meant to click round trip but i accidentally selected the one-way.. and when i was trying to change it to round trip, it cancelled my flight The only drawback of this approach is if Southwest changes its flight schedule, issues a weather advisory, or there's a flight disruption that allows for a +/- 14 day  rebooking window without any difference in fare, my understanding is that the change can only be made to the one way leg of the impacted itinerary whereas both legs can be changed under a Round Trip booking. Not that they may not allow a change, but it won't be automatic in the system and you'll have to call and explain yourself. In some cases they may still allow it but it won't be guaranteed in the same way, and you won't be able to self-service it online.   But yes - just book another one-way, in general it's a good approach no need to rebook the flight as a return trip.     ... View more