Southwest Airlines Community

Try DM their twitter account, I usually get immediate response ... View more

Yes, that is typically how it works, but this trip the boarding pass didn't looks like it normally did, but only after we had departed;  Prior to departing it looked fine with the drink coupons on it;  I fly again next week I will check then to see if it was just a glitch. ... View more

Yes, they suggested the wallet, but I would rather not have to clog up my phone or wallet with the amount of flights I take; However if I need to I will;  I was just wondering if this is new or just a glitch.  ... View more

Were all your flights revenue flights? Flights purchased with miles do not count toward A list. ... View more

This is not good. Had you received a confirmation email and was it prepaid? if so what did the hotel do when showed it to them and did you get your refund?  I have been using sw to book hotel rooms all year, mainly to get points toward companion fare and I worry about a 3rd party.  So far I have not had any issues, but I do prefer to book with the hotel directly.  I have resorted to keeping a spreadsheet with all the confirmation numbers.  ... View more

WGA for yourself, WGA+ if traveling with someone else that doesn’t have A status; this means you have to be on different reservations though and lose that boarding checking with you if on different reservations  ... View more

You are correct that the message is linked to a flight change.  If the flight has changed, and it does not work for you, you can receive a refund instead of transferring the funds to someone else.  (You can also change your flight with no charges as long as it is the same origin/destination).  However, if you want to keep the funds and just transfer it then you will see that when you deposit the credit into your RR account.  You will go to the credit section and it will identify it as transferrable.  If you want a refund, I believe you need to call and have them issue the refund:   Here is their policy. If you decide not to travel as a result of a Southwest-initiated schedule change, you can choose to either a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit that you can use to buy a future flight. Learn more about refunds and flight credit. Still have questions? Please call us at 1-800-I-FLY-SWA. ... View more

Did you by chance have another flight booked on the same day to the same destination?  SW will cancel flights if they are such that there isn't a way you could travel on both. ... View more

I am not all that familiar with the program, but there is something called SWABIZ that can be used to book business flights.  I'm not sure exactly how it works but think the business gets some points in addition to the traveler.  You can look into that. ... View more

Also the wifi is very spotty so don't plan on any mission critical work.  If it doesn't work during your flight I believe you can ask for a refund. ... View more

If looking to capitalize on points and if able to afford to put expense on two cards, you can each apply for one separately and add the other;  My husband and I each have our own, but then add one another on them.  Depends on what your goals are and what offers are out there.   ... View more

I do try to get on single reservation when I can but do agree about linking an entire party; I frequently purchase different fare types for family members (dollars, points, IWG bs IWG+) and you can only link the minors,  I have sent many requests to SW to be able to either book different fare types on one reservation or to link reservations other than minors  ... View more

Don't you have to link the reservations to an adult or put them on a single reservation?  Are the boarding numbers still a big gap?  When I have had to link a child to an adult (even at 16) they were sequential.  I haven't done it in a bit so not sure if that is still the same. ... View more

When you booked the room, did it say it was refundable and they wouldn't refund it, or did it say that it was not refundable?  I know when I have booked I am very careful to make sure to book refundable rooms, even if it costs a bit more. So far for me, it has been very clear on their website if it is or not.  I always compare it to the hotel prices directly.  More often than not, the refundable rate through SW hotels is cheaper than the non refundable rate through the hotel directly.  I do make sure to write down all my rooms and the cancel date in a spreadsheet so I don't miss any cancel dates and to make sure I have the booking ID. So far I have not had any issues.  If it were not for the points you earn toward companion fare, I probably would be booking with the hotel directly just because you earn hotel points and status, and it is all in one place; However, I don't think hotels are any more flexible if you book a non-refundable with them directly and as of today I have already earned companion fare for 2025 with the points I have received through hotel bookings.  ... View more

She has less than I but more than my husband and my husband and I get the same rate;  I have higher status than both, they have same status. Oh we both have credit cards she does not? ... View more

Interesting, those are not the discounts I am offered. I am consistently offered $10 off per 1000 (in various ranges) In addition, I logged onto mine, my husbands and my daughters accounts and looked at the same flight on same day in each.  My husband and I both had offers for $10 off per 1000, while my daughter had the same exchange rate as your pic.  None of which are worth it to me.  Wonder what criteria they are using to determine what exchange rate is used.   ... View more

You will earn companion pass after the statement that you have earned your $4K has closed and posted to your rapid reward account.  Those points typically post a day or two after the statement closed.  So for example if you earn the $4k by May 12th, but your statement closes on May 31st, you would likely see it in your account on Jun 1 or 2nd.  You can go ahead and book any flight and add the companion pass later.  I don't recall though, did this promotion have a specific time period for companion pass?  I recall some promotions the companion pass was only good for specific months.  If this is the case you may not see companion pass until that time period, I have not had experience with this situation so someone else may be able to advise you better. ... View more

I now see it in both the app and on line.  I had really hoped the cash plus points option would proves a way to book cash and reward options (or different fare types) on the same reservation but doesn’t appear to be any new functionality such as, bummer.  All the fan fare for much to do about nothing.  ... View more

I just received mine today, right at the 8week mark (maybe a day or two under)  All your pressure must have prompted them to act ... View more

For my family, the two top factors are the companion fare and the flexibility.  We travel very frequently for basketball tournaments and college basketball games where we may know the date of a tournament well in advance, but not the times or have a date and it changes drastically.  We may not know the times until the day of traveling.  The ability to add my child as a companion and to change our flights once we have the schedule has been a game changer, we would not be able to afford to travel as often. When we do travel we would be stuck in airports much longer without the flexibility.  Any time we have had issues with schedules or delays the Southwest customer service has always provided an easy, equitable solution either rebooking or some compensation.  This is even when the delay is due to weather or some other event out of their control.  We just would not be able to do what we do as a family without SW. ... View more

I believe it was on all flights.  You have to select points purchase, then when you go to pay, where you would normally see where you would put in flight credits or gift cards, it now says Cash + Points and other forms of payment and when you select that you see a list of 5 different amounts of points and how man $ off for those points.  Looks like it is $10 off per 1000.  I also saw this with Hotel purchase, could do points plus cash. ... View more

At a minimum you should be refunded for your tickets.  Here is a link to DOT to see if you have other options.   https://www.transportation.gov/airconsumer/airline-cancellation-delay-dashboard   ... View more

I was pointing out that sometimes, a person of size looks like they are saving a seat when they have actually purchased two.  There isn't a way to know that.  I have been seated in a row with such situation and the person was harassed by someone who wanted the middle seat next to them.  ... View more

As an example, I just purchased a flight that was $109.  If I were to use the points only it would have been 6515 points for the entire flight.  Points plus cash was 4000 points to take off 40 and still owed another $69, plus you don't earn toward A-Status or companion fare.  They pre-determine how many points you can use toward the flight and give 4 option I think it was.   ... View more

I just realized this is only available when signing in on the web.  It is not currently available in the SW App. ... View more

I originally did not see it, but as of yesterday it is now available.  However the exchange wasn’t good, it was about 1/2 of what it would be booking the entire flight with miles  ... View more

I have seen the flight attendant, especially in the exit row, enforce no saving,  However I do believe there are cases where people of size purchase two seats and are allowed that 2nd seat.  This likely isn’t the case you ran into but something to be aware of and show some grace.  ... View more