Southwest Airlines Community

Hi @rl9320,   If the answers above were helpful to you, please click the "Accept as Solution" button, as it will help others find these answers as well!   ... View more

Hopefully you already booked the Alaska flight at $108 because I just looked and their cheapest is now $385. They still have $108 available on 4/4 though. Last minute fares on any carrier, especially flights involving multiple legs as the GEG-SFO flight does, are highly unpredictable. I would guess Southwest's flights are rather full so they don't need to drop the price. It's all about supply and demand.   --TheMiddleSeat   Did this or any other comment in the thread answer your question? Please take a moment and click the "Accept as Solution" button on the comments you found most helpful, this will be a big help to any future Community Members who have a similar question! ... View more

@bec102896 wrote: If you found one or more of these answers helpful would you mind marking the answer(s) that helped you a solution to help others who may have the same question    thanks Blake  I had received the offer as well (and signed up although time may be scarce) - you can verify that this is a legitimate site by going to the "ways to earn points" section on Southwest.com and taking surveys will be listed there as well for those that didn't get the targeted email. ... View more

After considering your proposal for such an announcement, it seems like fodder for more fighting.  I agree that center people should get the arm rests; however, making that announcement would likely just lead to resentment if people have in their earbuds and do not hear it or if two aggressive people land next to each other and both want the armrest.   When the attendant makes an announcement about using ear buds, I find myself getting more aggravated about the person who is using their iPad without them. I am more likely to dismiss their noise making than if the announcement was never made.    I do not find center sitters to be more passive - a great many are just late to check in (inexperienced) or the late boarders.  I get the center seat when I go standby, and yes, I dutifully cross my arms and close my eyes but that is because I am claustrophobic and prefer not to touch anybody.   I like that you are thinking about what could make travels easier.  I am unfortunately not sure if an announcement would solve the issue or make it unexpectedly worse. ... View more

@FlyoverNurse wrote: ...An additional service to literally push ahead through the line seems ridiculous.   Why don’t they have their own lines? I was rudely pushed out of the way by a full grown man, and it did not make me happy.  I can only commisserate that it was pretty rude to barge through like that, and I'm not "clear" that they are entitled to go to the front of any line anyway, the Fly-By benefit for instance is to get in the shorter line, but not bypass a line.   Maybe they were really late for their flight or some other urgent reason they disregarded common courtesy. I'm racking my memory about that TSA checkpoint though, I'll have to keep an eye out for the Clear station next time, not that it would help the rude behaviour you experienced.   I'd recommend Global Entry for you if you don't have it or PreCheck already to stay clear of Clear in the future. ... View more

The percentages are not that different for all of the airlines in the article, and each would have some mixture of weather and mechanical delays.    Southwest's network of flying through many destinations allows them not to take a big weather hit or be as suceptible to a problem at one airport, but when big weather events hit Southwest does have a more extensive list of destinations to recover.   We'd have to get some data that showed which percentages were mechanical vs weather to get a better idea - right now a favorable weather service area could have a better on-time percentage, or flying from less  congested airports, etc.   Southwest probably had great on-time percentages flying in the literal southwest US and I'm sure it has eroded a bit through expansion to AirTran territory with East Coast airports.   Anyway, the action item at the end of my ramble: you have a limited ability to search the particular flight you are interested in to see if there is something specific to that route that causes delays. However, the flight numbers are re-assigned regularly which wipes out the easy to search for history within Southwest's website. ... View more

It's too hard to run to the restroom in spite of the FA instructions and the seatbelt light with the carts in the way as well, unless you are an Olympic hurdler. ... View more

If you arrive at 4AM for a 545AM flight, you will have plenty of time at Hobby.  I would probably arrive later, but I am TSA-Pre and very experienced.  Gates 49-51 and Gates 4-5 are the farthest to walk to, but unless you have any challenges with mobility, you should be there with 15 min of exiting security.  Safe and fun travels to you. ... View more

Another issue you might be facing @Hanna is that the price shown is for one (two or three) tickets and the fourth ticket is causing the price to increase to the next bracket.   So when you look at the price it is cheap to add one new ticket, but when you go through the points booking for all four tickets it is the higher rate per flight.   Anyway:   1) Make sure when you are looking at tickets that you have four selected for both - sycnchronizing the quantity may levelize the costs in that case. (Both will be high...)   2) If I'm correct, can you rebook one, two, or three tickets at the lower price and then buy the last ticket at the higher price (whether points or cash)? If you cancel your original points booking you will receive the points back into the original account, save the confirmation numbers to re-use the $5.60 or $11.20 taxes/fees. ... View more

@Millymania,   So glad you found some good answers here on the Community! Would you mind clicking the "Accept as Solution" button on the comments you found most helpful? This will be a big help to any future Community Members who have a similar question!    ... View more

On iOS I always add it immediately to the wallet so that there is a static copy saved on my phone, valid for the day.   This comes in handy for instance if your flight is delayed for more than an hour and you go back to the app and...voila, you can't get a boarding pass for a flight that was scheduled to depart already.   You'd have to get a paper copy from the gate agent in that case as well.   Pluse you have a record in the short term with confirmation number, etc. on it - probably in addition to calendar events with the information for many but hey, belt and suspenders.         ... View more

Sounds like you answered your own question, you'll need to speak with an agent at the ticket counter.  ... View more

You never know!!   Two Boeing 737-Max 7/8 on order   Four Boeing 737-Max 7/8 Planned  ... View more

COMPETENT, CHEERFUL, HELPFUL ATTITUDE TYPICAL WITH SOUTHWEST EMPLOYEES MISSING IN COSTA RICA...SO FARI write from Costa Rica, one of my favorite vacation spots. My friends and I are ecstatic that Southwest now flies into Liberia. However, the Southwest crew at that airport do not have the same helpful, cheerful, competent demeanor to which we've grown accustomed. I left my laptop on the plane, which flew from Houston to Liberia. About an hour later, I discovered my error and immediately connected with a man with a Southwest uniform. He says that he called security and that nothing was found on the plane. However, he also told me that the Southwest office was closed. I spent about 45 minutes talking to the police, to security, and using my "Find My Mac" service from my Iphone. My lost Mac was "offline," meaning that my locator could not detect it.    I met another Southwest agent, a woman, almost 4pm. She told me that the office was still open. I was furious that the Southwest agent man had misinformed me!    Since my MacBook Air is very small, I thought perhaps it was still on the plane. Unfortunately, because this Southwest air representative was so unhelpful, the plane left before we could get any information to the gate. Thus I called Houston, since the same plane was going back to Hobby.    That Southwest agent, Chia, was most understanding and helpful! She told me that the plane was due to land in about 30 minutes and that she would send a messge for the crew to look for the laptop. Her demeanor exemplifies the typical Southwest agent: helpful, understanding, and reassuring. I was completely confident that she'd do anything to help. Unfortunately, they found no laptop.    Thus I kept calling Southwest's local desk in Liberia. No answer. Ever.    I was told that Southwest uses Swissport as a cleaning service. I called them. No report of a laptop.    I did connect with a very helpful woman who works for the airport, Suellen. However, if Southwest does not cooperate with her she cannot do much except help with a police report.   I would like to see a much more detailed account of the process that a cleaning service such as Swissport uses to report items left on planes.    I'd also like for Southwest to have offices that answer phones or at least a message that states please call back during the hours of XXX. The Southwest office in Liberia doesn't even allow a caller to leave a message.   I am confident that the Southwest employees in Costa Rica will soon get the "cheerful" bug after observing more of the experienced Southwest employees in USA. I will definitely use Southwest again but I wanted to let them know that there is some work to be done in Costa Rica. Thank you. ... View more

Here is some information that may interest you https://tinyurl.com/y83cmk9d   Boeing 737-800 Heart One  N8642E Boeing 737-800 Heart Two N8645A ... View more

What was the promotion? Most of the time you have to register for the promotion before purchasing the flight. It sounds like you had already purchased the flight and registered right before you went on the flight, this would usually not count so make sure you read the fine print.  ... View more

When booking through Southwest Hotels ( Booking.com) all points will count towards companion pass. ... View more

The Customer Relations number is 1-855-234-4654, but you'll need to wait until Monday to call.   For the best outcome, please keep in mind that you purchased non-refundable tickets, and that you are requesting an exception be made due to your circumstances. The letter will help your case, but it is no guarantee... Southwest isn't the Air Force, they are a private company and as such as fully within their rights to enforce their policies (to which you agreed when you bought the non-refundable ticket).   Good luck. ... View more

It hasn't even been announced Southwest will be serving HNL. Probably need to wait until cities are announced before they will post job openings. ... View more

Did you mean to say "by credit card?"   I believe if you're a RR member it's easier, but hopefully your experience indicates that the policy (enacted as part of the booking systems changeover last year) isn't being strictly applied just yet.   (FYI: You have to have the confirmation number to look up travel funds on the website -- we were discussing how to find them when you don't have that.). 😉 ... View more

@kylet,   It may seem like a very strict policy, but we've worked hard to give our Customers the best options for using all their travel funds. Most airlines don't allow any portion of a ticket to be applied toward future travel.    ... View more

@rdgusswrote: The information on E-cigs and Vape pens is available online. I informed myself a few minutes ago of the policy. Why is it, that this policy is not made clear, and passengers made aware, before Southwest takes the checked luggage, inspects it, finds your merchandise, and discards it before informing you that they are doing so?  Unfortunately I just saw this article about a flight on "the other guys" where they didn't catch it at screening and nearly had an incident:   https://www.msn.com/en-us/travel/article/this-delta-flight-scare-is-a-reminder-why-you-should-never-put-electronics-with-lithium-batteries-in-checked-baggage/ar-BBKauXe?li=BBmkt5R&ocid=spartanntp   Anyway - sorry about your experience, but word is getting out about these items but it isn't 100% yet for sure, and the screening doesn't seem to catch it all of the time either which makes it more important to spread the information not to check these batteries. ... View more

@kimbonack,   We're all for a good time onboard, but best to buy your alcohol from the Flight Attendants. We do not permit Customers to open their own bottles of alcohol onboard.    ... View more

Hopefully Make-A-Wish can include talking to the captain if your son is interested to do that, I hear many great stories about the captains and pilots as well as the cabin crew, hopefully you could catch them at a time where they could say hello and welcome to the flight.  ... View more

Under 18 years of age the name does not matter unless the child is also enrolled in TSA Precheck, then the name would need to exactly match how it was given to TSA.  No PreCheck?  Put whatever name you would like. ... View more