Southwest Airlines Community

@Momojiggalo wrote:   Glad to hear you had a great experience.   However, because this is a customer forum, it is unlikely the crew will get recognition because of anything you post here.   If you really want the crew to get recognition, then you need to contact SW directly. To do so, click on "contact us" below and proceed.   ... View more

@golfchick39 The sender's email address is an easy to see red flag on that one.   --TheMiddleSeat ... View more

If you tell the gate attendant and / or the flight attendant at the front of the plane when you board that you were just married and are headed for your honeymoon, then you might get some recognition while on the flight.   BTW, congrats! ... View more

@kale14 wrote: As a loyal SW RR and Visa member, I am in disbelief with the terrible partnership with booking.com. To the point I joined this community to try and find any solution.   Made a reservation via SW hotels to earn 10k points, was never sent a confirmation email with my number and PIN so can't get ahold of anyone at Booking.com/888-850-3958 (remember that number how many times I've tried it) to help me yet I have a pending charge on my SW Visa for $692. Hotel does have a reservation under my name and date but it wasn't even made from Booking.com.   What ever ended up happening to you? Did you get your reward points? If your credit card is showing the charge is "pending" and has been that way for a while,  then you really do not yet have a real reservation. Merchants send "pending" charges to be sure that the payment method will really work. "Pending" charges only become "real" charges once a reservation is consummated.   If the charge still shows up as "pending," it will simply disappear from your account in less than a week. ... View more

I had the exact same thing happen to me. ... View more

And these days, at Southwest, innovation only comes when it postively affects the bottom line. ... View more

How can you claim Southwest Airlines delay compensation ? You can file a claim for up to $700 (€600) per person with the aid of AirHelp. We have made it easy for millions of travellers to receive the compensation they are due. We take care of all the paperwork and legal issues for you so you don't have to. you can calling +1-888-366-5231 or by using one of the ways mentioned on the Southwest Airlines Contact page: https://www.southwest.com/contact-us/contact-us.html ... View more

Thank you.   ... View more

I feel the same about kids on a flight. Kicking the seat, screaming, crying. Would rather fly with dogs than kids.  ... View more

Thanks, DancingD. Durable and taking care of one’s phone does have its downside. At least I can print boarding passes ahead of time and, as you say, use the web version.  ... View more

Hi everyone. This thread has gotten heated, and I want to take a moment and encourage everyone to refresh themselves on our Community User Guidelines. We want all Members to feel comfortable sharing thoughts and ideas here, and we ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive.   ... View more

Southwest,   I called the 1-800 number for the Performance Business and the Rep didn't have a conclusive answer to if there is a daily limit vs annual.   Can you please confirm that I am purchase multiple wifi (for phone & laptop) on the same day and be reimbursed as I do no need exceed the 365 $8 credit annual?    Just wanted to ensure the policy hasn't changed since Nov 2019 when Southwest confirmed.   Thank you! ... View more

My gosh, wear a mask if you want to wear a mask and dont wear one if you dont!  Its a personal choice.  And if you choose to wear a mask for the love of God wear an N95 that hasnt been used before and that properly fits your face; otherwise its theater.  We all know this. ... View more

Then please dont fly!  The rest of us dont like masks and they really dont do much anyway. ... View more

So, what you're telling the world and Southwest, is that you don't trust the vaccine you've clearly already taken yourself? Because if you did, you wouldn't need to worry about anyone else affecting you. If this is the case, what was the point in getting it to begin with?   Anybody can be a stockholder, your status isn't above anybody else's. Maybe you should spend less time thinking of yourself and more time thinking about others and their decisions for their own bodies and lives. I think any airline that enforces vaccinations to simply fly will be out of business before the plandemic narrative collapses.   YOU are the problem and same goes for others who share your conceited mentality. Good day. ... View more

Sounds like there's some confusion here. Southwest's military fare is basically a discount off the Anytime fare. Anytime fares are fully refundable, but are not the lowest cost fares available. For the cheapest fare, book Wanna Get Away. If you need refundability, and qualify, book a military fare.   If you're booking last minute, the military fare can actually be close to or lower than the Wanna Get Away one. This is a good use of the military fare.     ... View more

It doesn’t matter the airline, how nice, how safe, because Covid is everywhere period ... View more

@jrbesch wrote: Yes, I have had nearly the identical experience.  LUV vouchers expired 1/4/21.  I called on 7/2/21 to have them extended.  No problem, I was told.  A case was ... These were already vouchers that you had from some previous experience, and not travel funds?    I'm only asking as it comes up on this board quite a bit with the terms mixed up.   Same question for @pittjalex  ... View more

This is very messed up!!!!!!!  Is your known Traveler's number really TSA.  I tried THREE times yesterday on your phone number to call me back.  You called back, I pressed ONE!  and NO ONE was there!!!!!!!!!!!  All that I want to do is add my TSA number to my profile.  This should be not difficult.   Kathryn Petrenko  239-293-5323  kathypnaples@gmail.com ... View more

Thanks for letting others know. ... View more

For those that want an interactive route map right now, there's this website that you can use for all airlines: https://www.flightconnections.com/route-map-southwest-airlines-wn You just change the airline and it'll show their route map. It's not as up to date as the individual airline's website, but it does pretty well with keeping up on route changes!     -Andrew E DEN based | Southwest Passenger | Aviation Enthusiast ... View more

@jperez0305 wrote: They did the same thing to us and my infant threw a fit since she could not sit with her parents. In addition, they charged us for a ticket for not having the physical copy of the birth certificate. Even though we had a pic of it along with hundreds of pictures with time stamps on the day she was born. Also had multiple social media posts. They said when we got home we could email a copy and get a full refund for her. We did it and they only gave us a $150 useless credit because we will never fly with them again. SHAME ON SOUTHWEST!!! I have to admit that I am confused..   You may need a birth certificate for lap children (those under the age of 2), but for no others.   Someone   anywhere near that young would never be forced to sit alone.   Please explain...   As far as the mask incident goes, mask wearing by EVERYONE age 2 and older is required by federal law. EVERY airline enforces that law. You may not like it, BUT IT IS THE LAW.   As said several times up thread, this is a customer forum, and the airline will not resolve specific customer complaints here. If you want to complain to the airline, click on "contact us" below. ... View more

It will depends on the flight attendants how they will treat your 2 year old. However it seems that flight attendants get some kind of satisfaction making a big deal about 2 year olds not wearing a mask. I saw flight attendants making big deal of a young child not having a mask on while he was asleep, and not saying anything to an adult man who had mask under his chin almost entire flight.  One thing you can try to do is to get a mask exemption  document from your son's pediatrician for the flight.  ... View more

@thieu11 Southwest is not going to extend the expiration date of your travel funds.  After they expire you can send a message asking that they be reinstated as vouchers.  The value of each travel fund will be reduced by $100 each during this process.  You have 6 months after the travel funds expire to request the conversion and then once you get the vouchers they will expire 6 months later.  In the meantime enjoy the $150 voucher you are being sent.   --TheMiddleSeat ... View more

Same thing happened to me.  On June 11th we purchased a $100 gift card and the email cannot be found. Have searched Spam, Trash, etc. I have a credit card receipt from SW on that date. We were buying SW tickets yesterday and thought that we had the gift card in the account but it's not there. Please help. ... View more

I want to take a moment and encourage everyone to refresh themselves on our Community User Guidelines. We want all Members to feel comfortable sharing thoughts and ideas here, and we ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive. Thank you. ... View more

Mask nazis will be looked back on like the tyrants they are. How can you defend this nonsense? The virus is smaller than the mask! That’s why despite all the masks mandates people are still catching it.  ... View more