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HERE'S A SIMPLE AND EASY SOLUTION TO THE PROBLEM: When a passenger asks for a pre-boarding pass, the agent should ask him or her if they need physical assistance getting down the jetway? If not, then simply ask them to go ahead and board with their group. Interestingly, I experienced this being done in Denver several months ago. I was not well at the time and asked the agent at the gate for a pre-boarding pass just to test it to see how easily this could be done. The agent asked me this question which I thought was courteous but also direct and to the point. I had to admit that, no, I would not have any trouble making my way down the jetway. I honestly thought that Southwest must be training their gate agents to ask this question. However, subsequently I have seen the same long lineup of people pre-boarding who look like the picture of health. There will always be people who are not truthful when asked this question. But most will respond like I did and board with their group.
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04-27-2018
04:59 PM
Stay tuned, @Patregan! We'll have more announcements coming soon!
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04-20-2018
01:35 PM
04-20-2018
01:35 PM
@1975hoss wrote: I am looking to book to rooms with bonus points, I have the chase rapid rewards business card. If one of my employees are traveling however i am not, will i still receive the bonus points in my act? I think you would receive them as having booked the rooms and provided your RR number. I'm not sure if the hotel must report your name specifically on the booking or not. If the wording says booking and not "stay" then I think you should earn the points.
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04-19-2018
07:30 PM
04-19-2018
07:30 PM
But I've just been through several of the forums... It's literally been YEARS of people asking for this, with no response besides this^^ over and over. That's pretty disappointing. If this is never going to happen, just tell us.
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@chgoflyer wrote: EBCI must be purchased for every passenger's ticket when making the intiial flight purchase, but when adding it later you can select individual passenger(s). From the FAQ: If a Customer is booked in the same reservation with other Passengers, can he/she purchase EarlyBird Check-In even if the others do not choose to do so? Yes, if EarlyBird Check-In is purchased and added to an existing itinerary. If EarlyBird Check-In is purchased within the same transaction as the air purchase, then all eligible Customers must purchase EarlyBird Check-In as well. That's interesting, thanks for clarifying that EBCI can be added after the fact for individuals.
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04-18-2018
01:43 PM
04-18-2018
01:43 PM
That's awful that people cheat the system. If you see that someone is ahead of you and should be behind you, let them know they are out of order. I've encountered this in one of Southwest's newer markets. the people just didn't know. Maybe Southwest can program its system to flash red when someone boards out of turn. Then again, it could that some passengers are allowig a mom to board with her children. Its a tough situation. One of the biggest postives is the speed of boarding a Southwest flight.
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04-11-2018
05:30 PM
04-11-2018
05:30 PM
Hi @jtylera53,
If you've found any of @chgoflyer's answers to be helpful, please click the "Accept as Solution" button. It will help any other folks who have a similar question find the answer.
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04-11-2018
04:02 PM
04-11-2018
04:02 PM
SJ15TX, from the looks of it I wouldnt count on anything being added by then. You may look at flying into San Jose, staying in a hotel there that first night (since it lands after dark), then driving to your destination the next day. Driving after dark there just is not a good idea. Just use the Saturday LIR-HOU as your return home flight. If we return to Costa Rica, that is how I will have to do it. Just another (or probably only) option in your case. If this flight schedule would have been not been changed, we would be heading back to CR this year. The schedule changed mess that up for us.
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04-11-2018
03:27 PM
04-11-2018
03:27 PM
@TheMiddleSeat wrote: Perhaps a bit late to comment, but I actually really like the A31-A35 range so I think you got a great boarding position. You can practically choose any middle seat you want in that boarding position!
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Hi @Djgilbert,
Why don't you reach out to me in a private message and I'll see if I can help you out with some of the information you need for your project.
Thanks for choosing Southwest Airlines for your project - we're sending you good vibes for an "A+" presentation.
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04-10-2018
12:47 PM
04-10-2018
12:47 PM
Hi @Vicki6,
If @bec102896 gave you a helpful answer, please click "Accepted Solution" on his post. This will help others find the answer as well!
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04-09-2018
11:17 AM
04-09-2018
11:17 AM
@Kathymci,
Hello, I've edited your post to remove personal identifying information. For more information about best practices when participating in the Southwest Community discussion forum, you can check out our user Guidelines, here.
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04-08-2018
06:12 PM
04-08-2018
06:12 PM
Happy Friday, Southwest Community!
We are pleased to announce the inaugural members of Southwest Airlines Community Champions Program. Please join me in congratulating:
@bec102896
@CareforNOLA
@chgoflyer
@DancingDavidE
@franktravel
@TheMiddleSeat
If you’ve asked a question in the discussion forum, there’s a good chance that one of these Community Members has provided an answer. I encourage you to take a minute to check out their Member Profiles and get to know each of these folks a little better. These are some truly knowledgeable individuals with a variety of expertise when it comes to flying Southwest Airlines.
As a reminder, the Southwest Community Champions Program recognizes the contributions of our most active Community Members. Community Champions are leaders within the Community who answer questions, author stories, and foster meaningful conversations.
If you or someone you know is interested in becoming a Community Champion, make sure to fill out nomination form. We’ll review nominations and add new Members to the program every three months.
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04-04-2018
07:17 PM
04-04-2018
07:17 PM
I've received 4,500 bonus miles so far but they do not show up in my Rapid Rewards account. Do I need to do something to make that happen?
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04-04-2018
06:48 PM
04-04-2018
06:48 PM
Hi @asap59,
I'm going to disable additonal comments on this thread since you've published the same post in multiple threads and it looks like your other one is getting better traction.
Thank you,
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04-03-2018
05:11 PM
Hi @rl9320,
If the answers above were helpful to you, please click the "Accept as Solution" button, as it will help others find these answers as well!
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04-02-2018
05:25 PM
04-02-2018
05:25 PM
Hi @Hgreep,
You've taken the right steps by filling out a lost and found report. The way it works from here is that we'll cross-reference our lost and found inventory to the reports we've got, and our Specialists in the Baggage Department will reach out if they're able to find a match.
I know how frustrating it is to lose something on a plane - I've done it myself. I hope that we're able to find your item and return it to you!
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@el_loco_grande,
We feel for you! Currently, we don't have a way to formally submit a request to bring a flight route back, but voicing your preferences here and to Customer Relations does help. I can't guarantee your early morning AUS/MDW flight will return to the schedule, but I can certainly share the feedback with our partners over in Network Planning. They are tasked with creating schedules that serve the greatest number of Customers with a limited number of aircraft - a challenging task to be sure.
Still, I hate to think of you crammed into a crummy seat on a non-SWA flight, and we certainly don't want to see a loyal ALP/CP Customer leave. I hope we're able to provide a flight that accommodates your schedule better soon!
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@FlyoverNurse wrote: ...An additional service to literally push ahead through the line seems ridiculous. Why don’t they have their own lines? I was rudely pushed out of the way by a full grown man, and it did not make me happy. I can only commisserate that it was pretty rude to barge through like that, and I'm not "clear" that they are entitled to go to the front of any line anyway, the Fly-By benefit for instance is to get in the shorter line, but not bypass a line. Maybe they were really late for their flight or some other urgent reason they disregarded common courtesy. I'm racking my memory about that TSA checkpoint though, I'll have to keep an eye out for the Clear station next time, not that it would help the rude behaviour you experienced. I'd recommend Global Entry for you if you don't have it or PreCheck already to stay clear of Clear in the future.
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03-28-2018
11:09 AM
03-28-2018
11:09 AM
@makai1,
It's never ok to offer poor Customer Service, especially when a Customer is clearly working through a frustrating situation. I'm sorry we didn't approach your concerns with a little more care. I'm glad you filled out an online missing item report. If we do find you item, we'll reach out and let you know. I know it might feel a bit like a lost cause, but stranger things have happened.
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It's too hard to run to the restroom in spite of the FA instructions and the seatbelt light with the carts in the way as well, unless you are an Olympic hurdler.
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If you arrive at 4AM for a 545AM flight, you will have plenty of time at Hobby. I would probably arrive later, but I am TSA-Pre and very experienced. Gates 49-51 and Gates 4-5 are the farthest to walk to, but unless you have any challenges with mobility, you should be there with 15 min of exiting security. Safe and fun travels to you.
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Hi @ddicorcia,
We're honored to be the airline that gets you back in the flying game after a ten year hiatus! I'd love to send you a little care package before your flight next Sunday. Please send me a private message with your Rapid Rewards number (if you have one) and your mailing address.
The Safety of our Customers and Employees is our number one priority at Southwest Airlines. We want you to enjoy the time you spend with us, and we can't wait to welcome you onboard.
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@Millymania,
So glad you found some good answers here on the Community! Would you mind clicking the "Accept as Solution" button on the comments you found most helpful? This will be a big help to any future Community Members who have a similar question!
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03-26-2018
01:25 PM
03-26-2018
01:25 PM
Hi @Tswets,
The 90 days starts when you are approved for the credit card. Hope this helps!
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Thank you so much and good luck! 🙂
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@AlexisL117,
I'm so glad your question was answered! Would you mind helping the Community out by clicking the "Accept as Solution" button below the comment that was most helpful to you? You can select more than one if you need to. By doing this, you'll make it easier for the next person who has this question to find the answer!
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03-25-2018
05:56 PM
03-25-2018
05:56 PM
@girouxj,
I'm so glad you got some great answers to your questions! Would you mind clicking the "Accept as Solution" button on whichever posts helped you the most? (You can select more than one if you like.) This will help other Community Members who may have the same question later on!
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03-25-2018
04:38 PM
03-25-2018
04:38 PM
@Brown8612,
Any kind of flight delay can be very frustrating, but it is never an excuse for us to offer poor Customer Service. It sounds like we fell short of expectation here, and that's not acceptable. I hope that you'll consider giving us a future opportunity to serve you and have a more typical Southwest Airlines experience. This is a peer-to-peer discussion forum, so we are not equipped to address Customer Service issues, but if you'd like to speak with a Customer Relations Representative, please reach out on Twitter (@Southwestair). We'd really value the opportunity to try and make things right.
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