Southwest Airlines Community

I suggest scheduling your therapy session at the airport, that way you will have something to do when your flight is inevitably delayed for hours. ... View more

Thank you!! ... View more

@teach871969 wrote: That actually doesn't work.   I was trying to use my LUV voucher to book 2 roundtrip flights from ISP to BWI, August 23-27. There is a $49 sale for that particular flight, which is due to expire in 14 minutes.   I went through the steps you listed and there was no space to enter the voucher/security code numbers. I called Southwest Customer service at 10:30 PM EST and was told there was a 120 minute wait. Considering the sale ends in 14 minutes, I guess I'm out of luck!   I just find it curious that there is a two hour wait the evening that a sale you are running is due to expire.    Unfortunately, it is a bit harder to find in the new booking website layout. Under Payment Method, there's a line that says Southwest® gift card, Travel Funds, or Southwest LUV Voucher. Click on it to open up the area where you'll infout the info from your voucher. The phone lines are always super busy during a sale (especially near the end of the sale period), and this is traditionally one of the largest sales of the year.   If you booked but didn't apply the voucher, check the fare again. If it's still the same you can cancel now, within 24 hours, for a full refund, then rebook and apply the voucher. If the fare has increased, perhaps you can use the voucher on another flight.           ... View more

For anyone seeking more info, there are quite a few forums online dedicated to "manufactured spending," which offer news of specific offers, and discuss the advantages -- and also the risks -- involved.   When it comes to Southwest specifically, keep in mind that using a Southwest gift card comes with some limitations worth considering.   Never use one to buy a "refundable" fare, since you can't get a refund to a gift card (even if within the first 24 hours on a WGA fare) -- all "refunds" become travel funds. Also, gift cards themselves are non-refundable, can't be replaced if lost or stolen, it's impossible to combine gift card amounts together, and the Southwest payment system limits gift cards to a maximum of three per passenger on each reservation, or two if you need to also apply a credit card.   If you're able to reduce the "cost" of a Southwest gift card through manufactured spending they can be worth using, but only if the limitations won't affect you. Otherwise, I generally do not recommend using them.   Here are the full terms and conditions. ... View more

Hi @Prydaddy6,   We can handle a Companion Pass name change for you pretty quickly via Twitter. If you'll reach out to us at @SouthwestAir, a Customer Relations Representative will verify your information via private message and provide assistance. Typically we can do it on the same day.    ... View more

Thanks all for your feedback. It doesn’t sound like they make any exceptions to non refundable tickets so I just canceled the tickets & they’ll sit in a travel fund for a year. Maybe take a shorter trip next year? Thanks! 😊 ... View more

We have to use a social media account to send our private personl information to Southwest to get the name change completed? This is completely ridiculous!  ... View more

Hello and Happy Monday,   I was wondering do you know if there will be another chance to join the Southwest In-Flight family this year? I do not want to miss the opportunity to show and share my Warrior Spirit! ... View more

As they say to salesmen "If you don't ask for the order, you don't have a chance to get the order."   Or in this case, "If you don't ask for the refund, you don't have a chance to get the refund." ... View more

I believe there was another recent thread that said since Southwest flies out of C gates, use the main terminal if you are checking any luggage.   Southwest doesn't maintain any curbside or ticket counters at the international terminal.               ... View more

This thread is amazing...      ... View more

I was able to book flights in that date range about 10am. Let us know if yours started working. ... View more

@bandld wrote: I never received a mobile boarding pass option from following my original confirmation email check-in link. I have tried for two days to get one. Though I have tried the email again and again, the new app over and over, and the full website all morning, there is no option for me to get one, only the link to the instruction page (which is useless.) I'm being run around in circles. I'm now at the airport and have talked to 5 different employees who have no clue. I have tried the 1-800 southwest numbers but the wait time for a call back is 70+ minutes. This is not the first time southwest has not given me any boarding pass options. Going to the print page on the full website only gives me a watermarked physically printed copy. Did you know that if you save that image all you get is the water mark? Emailing myself the reservation again still gives me the same check-in link without any boarding pass options. The app is also devoid of boarding pass options and only has the same useless help link. I am really frustrated. I've wasted 6 hours of my life. The other forum topics talk about not being able to get mobile boarding passes for "single passengers", "traveling families", "two names on one reservation", etc. That is every type of passenger! No other airline we've traveled in the past 5 years has this problem.  If you are at the airport - and your flight is today - then you should go to a kiosk and print a paper copy so that you don't spend any more time on the mobile pass.   If your flight isn't today, then you may not be able to get a boarding pass yet - they are only available 24 hours prior to your flight. ... View more

No, the confirmation number should not be necessary to get an escort pass. If the person requesting the pass has the passenger name and knows what flight the passenger is on that should be enough.   Are you handling check-in for the return flight (if there is one)? In theory, someone could cancel the flight if they have the information needed to check-in (confirmation number or RR account login information). Or, you could purchase EarlyBird Check-In so you don't have to worry about it.   --TheMiddleSeat ... View more

Don't post your confirmation number here, this isn't a secure area. You should contact customer service with this request - this forum is a peer-to-peer community.     ... View more

I am having the same problem and I got the new canary chrome and  I still cannot connect ... View more

Hi @probstology,    I'm sorry to hear you've had trouble with the WiFi service on your recent flights. Please make sure to contact our Customer Relations Department (1-855-234-4654) so we can take care of your refunds.    ... View more

@Dp1988 wrote: I added (paid $15.00) for my reservation (flight tomorrow) and still got a B-23 assiginment.  I am not seeing the value in the purchase of this feature as the last time I flew SW I got B-16 checking in without Early Bird.  It appears from the web info I could find, if I paid $40 or $50 I would be assured an early A boarding position, but paying just $15 apparently is not sufficient.  I am feeling very misled about this supposed convenience option.     RR-xxxxxxxxx You may want to edit your post so that RR# isn't visible.    That's not a great result, but I'm not sure it isn't atypical with A-list and other factors. Hopefully it would tend to be a little better.   The question shouldn't be where did you land, but rather where would you have been without the EBCI - we can't answer that question unfortunately as we don't know if you would have checked in right at 24 hours, how many other passengers had this flight as a connection, and other reasons that it would vary from flight to flight. ... View more

Do you have a picture or link to the bag online? Otherwise it would be difficult for us to weigh in with any specific advice, or comment why bags that appeared similar would be allowed. Did you have other carry-ons as well? ... View more

Sounds like you feel strongly about this topic. Your track record is impressive. I highly recommend you send that letter, exactly as you suggested. Please do come back and let us know how that works out. ... View more

UPDATE: I did get a call back from the 1-800-435-9792 number within 15 minutes YAY! A very nice lady did some research and found out that the gift card was emailed to my daughter, not me.  It is being emailed again to my daughter's email address so we shall see.  So far she has not received it but it probably needs more time.  I will return with an update.  Do not bother with the 855-234-4654 number as the wait time is waaaay too long with no call back option. Don't bother with the online email option as it doesn't pertain to gift cards.  ... View more

I am trying to save money to get to Seattle for a job interview with the fire department and I am all the way in michigan so if anyone has any travel vouchers that they dont want, I can take them off your hands 😊 ... View more

I am appreciative for the bits of information that are shared with this group. We all are seeking an opportunity and it’s great to know the “do’s and dont’s) sibyhat everyone has an equal opportunity for possible employment.     Thsnk you  ... View more

Has this issue been fixed? ... View more

You could try calling reservations at 800-435-9792    Blake  ... View more

Hi @jlilly3,   I'm truly sorry to learn that you have not had good experiences flying Southwest. We'd love to take the time to have a conversation and address your concerns. The Southwest Community is a blog and Customer-to-Customer discussion forum, so we are not able to work through individual Customer Service issues here, but you can reach our Customer Relations Department at 1-855-234-4654.   ... View more

Nope the new tool is not working. Entered last name, CC last 4 digits, departure city,  date range, antirobot check. Big nothin.     ... View more

Same problem - with a Pixel/Android 8.1 -  Thanks ... View more

Why hasnt this been ugraded its been over a year since original post and SW said they're working on it?? ... View more