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Posts
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1452
Loves Received
180
Solutions
03-14-2017
05:36 PM
03-14-2017
05:36 PM
@tamanitha,
On behalf of Southwest Airlines, I'm so sorry for your loss. We consider it an honor to serve you and your family, and we're glad that a difficult situation was made just a little bit easier by our flexible travel policies. We look forward to welcoming you onboard again soon, under better circumstances.
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03-14-2017
05:09 PM
03-14-2017
05:09 PM
@joelao88,
We're so glad you enjoyed your flight on Saturday! You can always count on Southwest Employees to go the extra mile. Hospitality is near and dear to our #SouthwestHeart. See you again soon!
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03-14-2017
03:08 PM
03-14-2017
03:08 PM
Hi @sueechia,
Yes, typically the check will be sent by postal service. If you'd like to speak with a Customer Representative who can review your service request and provide a little more insight, you can call 1-855-234-4654. I'm sorry to hear that your bag was lost - I know that's a really frustrating situation.
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03-14-2017
12:36 PM
03-14-2017
12:36 PM
Hi @mike499,
Our Customer-friendly policies do allow you to cancel a reservation and reuse those funds toward a different trip, however, you cannot apply them toward travel for a different person. Funds must remain with the person originally listed on the ticket. Also, funds must be used by the expiration date (one year from the date of original purchase).
If you purchased a Business Select or Anytime Fare, you can cancel and request a full refund of your ticket.
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03-14-2017
11:30 AM
@t3337,
Like @chgoflyer said, if you've purchased a Business Select Fare, you are guaranteed an A1-A15 boarding position. If you received a boarding pass other than A1-A15 when you purchased a Business Select Fare, I encourage you to contact our Customer Relations Department (1-855-234-4654) so we can research your reservation and identify the problem. That wouldn't occur without a reason.
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03-13-2017
04:16 PM
03-13-2017
04:16 PM
For the majority of our Customers, this is an effective and simple way to make changes to a reservation.
There are a few exceptions, like reservations booked over the phone, Group Travel Reservations, and SWA Vacations reservations. For those folks, we we recommend contacting a Customer Representative at 1-800-I-FLY-SWA.
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03-10-2017
06:24 PM
03-10-2017
06:24 PM
Hi @Nhale,
Yes, you can bring your wheelchair with you to Cancun. It sounds like you are pretty familiar with the procedures, but just in case, here's a link to some helpful information about traveling with a power wheelchair. Thanks for posting to the Community - we look forward to seeing you onboard!
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03-10-2017
06:10 PM
03-10-2017
06:10 PM
@smheeren,
The best way to quickly get to the bottom of this situation is to reach out to us on Twitter (@SouthwestAir). It will take some research from a Representative who can access the Rapid Rewards database and do a quick search for you. The good news is that this can be done relatively quickly - probably within 15-20 minutes.
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03-07-2017
10:29 PM
03-07-2017
10:29 PM
Hi @rquimby1965,
Sounds like there are only three seats left at the lower fare, so you can book those together, then book the fourth ticket separately. @chgoflyer did a good job of explaining how the system works - there are only a given number of seats available in each fare bucket, so once one bucket is sold out, the next one becomes available.
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03-07-2017
05:32 PM
Hi @Felecia_g_here,
Thanks for posting in the Southwest Airlines Community - I'm so sorry to hear about your voucher!
Unfortunately, lost, stolen, and/or Southwest LUV Vouchers are not replaceable.
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03-07-2017
03:58 PM
03-07-2017
03:58 PM
@DancingDavidE,
Awesome answer - thank you for the in-depth explanation and overview!
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A 3 page email is not a receipt. I wasted too much time printing an email, then take a photo of the portion of the email that details the expense. Then upload to my computer and then convert to a pdf. I then save this file and then I can attach it my Concur expense account. Really not worth the trouble. I do not understand why they make it so difficult
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03-05-2017
02:08 PM
03-05-2017
02:08 PM
Funds applied to a new itinerary cause that new itinerary to take on the earliest expiration date of any funds. Now, more than every, you must read the fine print -- for all transactions that involve a significant amount of money. Southwest doesn't ever extend expiration dates, but they may be able to reissue the funds as a voucher, minus a $100/passenger fee. You'll need to talk to Customer Relations at 1-855-234-4654 (not the main number). These requests are granted on a case-by-case basis. You have 6 months after expiration in which to make the request, and once issued the voucher is valid for 6 months, and is usable by anyone. Good luck.
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03-04-2017
04:02 PM
03-04-2017
04:02 PM
Hi there, @jkwillia,
Every account is different, but generally, bonus points will hit your account up to 6-8 weeks after the threshold is met. If you have questions specific to your account, we reccommend you give our friends at Chase a call at (800) 792-001. Southwest doesn't have access to your credit card account information.
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03-03-2017
08:38 PM
03-03-2017
08:38 PM
Hi @nb3192,
You'll end up having to make the reservations separately because a reservation can't be paid partially in points and partially in cash/credit. Make sense? Let us know if you have any other questions, and happy travels with your family!
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TY for the prompt & timely reply [answer]...been there many times as I live here in SA.
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02-27-2017
04:11 PM
02-27-2017
04:11 PM
Unfortunately, unlike some other carriers, Southwest doesn't keep them in a "travel bank" that can be easily accessed. In order to access any travel funds, you need to know the associated confirmation number. You can use it to view the balance(s) here: https://www.southwest.com/flight/travel-funds-search.html
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02-25-2017
06:17 PM
02-25-2017
06:17 PM
TSA will let you fly on a recently expired license. I found out the hard way when I flew with an expired license, yet couldn't rent a car. TSA had no issues and didn't mention it on either of my flights.
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02-24-2017
04:13 PM
02-24-2017
04:13 PM
I'll second @LindseyD - if you are considering booking in points, there isn't much downside to grabbing it now and waiting to see what happens. If you cancel or change you plans, you get the points returned to your account.
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02-24-2017
03:53 PM
02-24-2017
03:53 PM
Hi @smitty6pack,
You can print your boarding pass from a Southwest Kiosk using just your confirmation number, so you won't have any trouble there. As long as you have some form of identification and explain the situation at the ticket counter, they'll be able to print it for you as well.
Getting through TSA will be a little different, but it sounds like you've already done some research on that. For more info, check out their website here.
Sorry about the lost ID!
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02-24-2017
03:42 PM
02-24-2017
03:42 PM
Hi @shel31580,
Thanks for posting in the Community! I'm glad that this is a good communication option for you - as you can see, there are definitely folks here with answers.
You can definitely make a change to only one portion (the return, in your case) of your itinerary. Go to Southwest.com, and click on "Change Flight." Then, type in your confirmation number and first/last name. You will be prompted to rebook your flight, and then given the fare difference. Very simple! Good luck, and please post if you have any follow up questions.
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02-24-2017
02:43 PM
02-24-2017
02:43 PM
Hi @Doug121,
We are not discontinuing flights between Denver and Aruba or Denver and Punta Cana. That said, most of our scheduled service to international destinations like Aruba and Punta Cana leave early in the morning from gateway cities like Baltimore, Atlanta, and Chicago, which makes it a complex situation to connect from a city like Denver. The best solution is to contact one of our Customer Support and Services Representatives at 1-800-I-FLY-SWA so they can build you a point-to-point routing.
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02-23-2017
05:47 PM
02-23-2017
05:47 PM
@Moacha,
We're saddened to learn you had a disappointing experience this morning. Usually, our Employees are known for their friendliness and compassion when serving Customers, and I'm sorry you were met with anything less. I'll send you a private message to follow up.
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02-23-2017
02:52 PM
02-23-2017
02:52 PM
Hi @easttowest,
Your daughter will need to have a valid form of ID when she goes through security, The TSA is generally willing to work with folks who don't have an ID because it's been lost or stolen, but it would be best to refer directly to their website for more information. Check out their ID FAQs here.
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02-22-2017
09:25 PM
02-22-2017
09:25 PM
Excess Baggage Each piece of baggage in excess of the free baggage allowance specified above that is not in excess of 62 inches (L+W+H) and 50 lbs. or less will be accepted for a charge of $75.00 per item one-way. Excess baggage which is also overweight or oversized will be charged excess baggage plus the applicable oversize or overweight charge.
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02-22-2017
10:18 AM
02-22-2017
10:18 AM
Hi Your travel must be completed by the expiration date in Sep. Vouchers can not be combined with pointsfor a round trip ticket. Use a voucher for a one way ticket and then use points for the other one way ticket
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02-21-2017
12:28 PM
02-21-2017
12:28 PM
Did you spend what was need in the months required? Example: Spend $2,000.00 in 3 months and earn the 50,000 bonus points..... You need to call Chase credit card not Southwest Airlines Rapid Rewards and ask them to look at your account and they will be able to tell you if the points were earned and when they we transfered. Good luck!!
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