Glad you got your points back! I would recommend changing your password though for your accounts security or this could happen again by the same bad guy who did it the first time. -Blake
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09-28-2021
12:32 AM
09-28-2021
12:32 AM
You could book when the schedule opens up and if the price drops before you make your final payment you can call and have the group repriced I have done that several times and saved some nice money for the group. Unfortunately once final payment is made you can't reprice and save on group reservations at least I wasn't able to on my last group booking 2 years a go. I might wait a few weeks after the schedule opens to call because you might be waiting on hold for hours just to get a higher price. Now days you might find flights for $49-$99 DAL-MCO when the schedule opens up it might be something like $139 so waiting might help but it depends on how in a hurry you are to book and if the prices are in your budget -Blake
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09-23-2021
03:07 PM
09-23-2021
03:07 PM
@Mariewatts1987 A moderator posted on another thread to keep refreshing. The site is functional just running slow and the deadline will be 6pm Central now. -Blake
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09-23-2021
03:06 PM
09-23-2021
03:06 PM
@summerokeke A moderator posted on another thread to keep refreshing. The site is functional just running slow and the deadline will be 6pm Central now. -Blake
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09-23-2021
03:06 PM
09-23-2021
03:06 PM
@mialanzi9 A moderator posted on another thread to keep refreshing. The site is functional just running slow and the deadline will be 6pm Central now. -Blake
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09-23-2021
03:05 PM
09-23-2021
03:05 PM
@Lboyd22 A moderator posted on another thread to keep refreshing. The site is functional just running slow and the deadline will be 6pm Central now. -Blake
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Sarasota is a very nice place. Very relaxing with lots of cool places to see and things to do.
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09-22-2021
03:15 PM
09-22-2021
03:15 PM
So as an A Lister i had a case opened on September 1st they responded by phone on September 17th the Customer Relations rep i spoke to said some response times are at or just below 30 days because of a lot of emails thanks to schedule changes, covid complaints, and other general emails/comments and complaints. You could also reach out on Twitter or Facebook and send Southwest a DM and maybe they can get you an update on your case. -Blake
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Are you using a LUV voucher by chance? If so LUV vouchers don't cover taxes which might be why you still owe money with part of the voucher applied but not all of it. Also as mentioned already if your original flight had others on the same confirmation number you can only use the funds attached to your name. -Blake
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Last year I made 2 changes after booking (same date different flight) and still qualified for the promotion. The may disqualify I think goes for those who move to a flight after November 18th -Blake
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09-18-2021
01:21 AM
09-18-2021
01:21 AM
I don't remember the $1 fares but I do remember the DING! fares which were nice discounted flights. -Blake
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09-17-2021
10:20 AM
09-17-2021
10:20 AM
Sorry to hear that your not a fan of the new update. I would share your feedback with southwest directly so they can pass on the feedback to the app development team for review Submitting a Suggestion and/or Complaint -Blake
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I just check in on my phone/tablet and if needed print the boarding pass at the airport when I arrive. If you don't have a smart phone or tablet and you use the hotel computer most hotels will restart and clear your information after so long of inactivity or after so long on a session (usually 20-45mim session in my experience) it's always best practice to not save your password on a public device just be smart if you use a hotel computer. -Blake
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Hold times will be long at the group desk for the next few days. Southwest groups only has so many customer service agents I'm sure all hands are on deck. The bigger thing this time around is the schedule opened up for almost 4 months instead of a month or 2 so call volumes will be very high. Why is it always this way because really its no different than tickets to the great concert being released its like a rat race to get the tickets before the concert sells out some just want to book as soon as they can.
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You check in 24 hours before the flight on the app or website. You won't need a passport to go from FL to GA. Southwest has open seating so your boarding group A B or C will show up on your boarding pass when you check in and the position 1-60 will determine where you stand in line to board. Once on board you can pick any open seat (so if you check in early at the 24 hour mark you can most likely avoid the middle seat unless you like the middle seat) -Blake
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09-15-2021
02:27 PM
09-15-2021
02:27 PM
You should arrive at the airport about 2 hours before your flight. For checking bags you can do it at the self service kiosk or at the full service ticket counter. You can also get your boarding pass here or use the mobile boarding pass on your phone. Once you check your bag head to security have your ID and boarding pass handy. Once your though security you can go to your gate or grab a bite to eat if you have time. Be sure you check in for your flight 24 hours before departure to get the best boarding position as southwest boards by groups ABC the earlier you check in the better your chance of being in the A or B group. Boarding starts 30min before departure so be sure to be at the gate by that time. -Blake
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So if you have all 3 confirmation numbers and know 1 name on each reservation you can check in all the reservations. For the group reservation (booked though the group department) once you click check in it will ask if you want to check everyone in you click the checkbox to do that and it will give you all boarding numbers. For the other 2 reservations it will check everyone in once you click check in (no selecting who to check in) How to check in all the reservations: I would have 1 reservation set up to check in on a phone 1 on a computer 1 on a tablet (or just 3 devices) that way at T-24 hours you can click check in on all of them at the same time. If you only have 1 device available do the group reservation first so the majority are checked in and maybe they can save the other few a seat. -Blake
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I usually see schedules show up by 9am Central (Dallas time) at the latest but it releases in batches so it takes just a couple hours for it to load once they begin that process. most Southwest things (sales, promotion start/finish, schedule releases) are done in central time. -Blake
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If southwest changed your flight you can make a free change within 72 hours after the 72 hours you would need to reach out to reservations 800-435-9792 or Facebook or Twitter DM and they can rebook you without a fare difference. If you rebooked and paid when you shouldn't have (Ig southwest made the schedule change) i would Contact Customer Relations to see if they can get your extra points back because 10000 is a lot of points to say oh well to. If the schedule had more flights added but your flight wasn't changed then yes you would be responsible for the difference in points -Blake
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09-13-2021
11:10 AM
09-13-2021
11:10 AM
You would go to the careers website then log in. If you forgot your password you can click forgot password and reset your password. -Blake
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Schedule changes are a tough one in the airline business but from time to time they will happen and routes we like will be cut or may only ooperate at certain times of the year. Your best bet is to share your feedback with southwest directly though one of these contact methods Contact Customer Relations -Blake
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It looks like a change to the inflight snack was made. On my recent flights I got the pretzel sticks as well. Both of my recent flights in the last 2 weeks were 2-3 hour flights. Your welcome to share your feedback with southwest directly about the change Submitting a Suggestion and/or Complaint -Blake
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@tracycarroll Points reservations don't qualify for this promotion you would need to book a revenue flight (with gift card, travel funds, LUV Voucher, or credit card) -Blake
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09-09-2021
05:48 PM
09-09-2021
05:48 PM
I believe the "changes may eliminate qualifying" would be for those who change to a flight after November 18th since that would be outside of the travel window to earn the promotional companion pass. Last year I changed my flight (within the travel by period) and still qualified for the companion pass. -Blake
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I have seen some people who had status last year get a promotion where they can fly a Round Trip or 2 (depending on specific offer) and that would extend status though next year. I would log in to your RR account and check out the promotion section in case you have such an offer. Also if you register and book a RT flight or 2 one ways you can earn a promotional companion pass for Jan 6th-Febuary 28th. You would need to book by 11:59pm Central tonight though for this offer. -Blake
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One time I had a long delay and SW issued both my companion and I a voucher so you may just have to ask since its a seperate confirmation number.
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My guess is schedule changes happened overnight on that route. I noticed a couple of routes I was looking at had extra flights show up but so far no schedule changes for me yet this week. -Blake
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09-08-2021
12:50 PM
09-08-2021
12:50 PM
If you are worried about your flights in Jan/Feb selling out you could book your companion on points if you have enough then on January 6th when you get the companion pass you can add the companion and cancel the points reservation. -Blake
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So glad this promotion came back! Booking flights now!
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Just a thought If your traveling on a round trip or 2 one way flights before 11/18 you might consider using the luv voucher and if you book by Thursday you will get a companion pass for Jan 6th-Febuary 28th. You can register for the promotion on southwest.com and save the points for when you have the companion pass Southwest Brings Back Limited-Time Promotional Companion Pass Offer -Blake
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