Southwest Airlines Community

You can’t link the reservation to your account however there is a manage reservation button on the app you can type in the confirmation number and name then you can view their reservation but you can’t add your RR account to their reservation    if you are traveling with them on that confirmation number you can add your number when you look up the reservation and then you can see it on your account and earn your points for your ticket (they earn their own points)  ... View more

Thanks so much. I took your advice and purchased a ticket using my points just in case all the tickets are sold out on 8/15. Thanks again. ... View more

That's sad to hear. Oversells happen and there are some rules in place for them. All that has to be done is to follow them.   Must be one snack too many at Disney this time - you have 50 flights in a year without being COS and now they want to use that as a reason all of a sudden? Ugh.       ... View more

The do sometimes leave a little early if they were signed off on all the paperwork and for some reason needed to keep the schedule.    I'm sorry they weren't able to wait since it was the last flight of the day, but I hope you have better luck getting to the airport earlier as well.    I cut it close sometimes as well but I'm prepared for the plane to be closed anytime I'm under 30 minutes prior to departure.     ... View more

sorry your bag was lost I have unfortunately gone though this a couple of times myself and it’s not fun  After you submit receipts it can take up to 30 days for them to respond and in my experience sometimes that comes by mail with a check but they usually post the resolution on the website as well but can take up to 30 days from when you submitted receipts.  so 1st step give them the 5 days to look for your bag  next pile up receipts and submit within 21 days of your bag being lost (if you waited too long to submit receipts that could be an issue for them being liable)  Finally after you submit receipts wait up to 30 days    you could also call the phone number on the original report you filed to get help or maybe some update or you can reach out to southwest on Twitter or though the contact us link and maybe customer relations can investigate and maybe provide an update/compensation  ... View more

@stevenrollinson wrote: Hey @Rod2 !   We are actively tracking an issue that seems to be impacting some specific Android devices. Would you mind sharing your device information so we can add it to the ticket with our vendor? @stevenrollinson    Might be a good idea to put a note on the tv page to let people know “if you have X device it may not work” might save the FA from becoming tech support on something they can’t fix  ... View more

I don’t have the citation but they definitely can bump the last people to check in.   According to FlightAware the plane flew and was a Max8 so there was some other cause of denied boarding.  They have to issue compensation with denied boarding, but this sounds like something different with a schedule change.  Anyway - in case you take the refund option the compensation comes after you are inconvenienced, so now is the time to ask.       ... View more

There is no such rule.  If the seat is unoccupied, it is available. ... View more

Boarding finally!!!! ... View more

Great question @scottandrew1973 ! As others have mentioned, the program was halted. That said, as an Employee myself, receiving a KickTail is still a very meaningful thing so if you have them I'd encourage you to still hand them out.    I'll definitely pass this feedback along to the appropriate stakeholders; I love to see our Customers wanting to recognize our Employees. I appreciate it! ... View more

Now that the train is up and running, for $79 I can go Orlando to Miami in nice comfortable leather seats.  Living in Florida is so nice.  No state taxes either! ... View more

@DJ_Ran wrote: Thanks so much. it will ask you to login with your Southwest username and password to validate the status.   Also if you go to buy the internet page, there's a small print link for A-list Preferred to click on to start the validation process.   You can use it on all of your devices. (Each logs in separately.)     ... View more

Unfortunately you would have to rebook at the going rate. If the price isn’t much higher you could upgrade your ticket to WGA+ then cancel and transfer the flight credit to her so she can rebook rather than you being stuck with flight credit and going out of pocket even more money.  Keep in mind if you transfer the credit and the flight price increased since booking you would be responsible for paying the difference in fare.  ... View more

@SoCalFlyer97 wrote:   Plane spotting from 37,000 feet over the Temblor Range area of the Coastal Range facing the Central Valley. Anybody know the flight details of the bird below? Appeared to be a 737-700 headed somewhere from northern California toward LAX or SBA (Photo Timestamp: 6/22/23, 4:36pm, 23mins after takeoff; Flight 3595 SJC-SAN).               Our friends at Flightradar24 confirmed that the Southwest Boeing 737-700 that I spotted from my window seat over the Temblor Range mountains which crossed 4,000' beneath my flight route was SW Flight 458 that departed from OAK at 4:05p and was headed to LAX, cruising at 33,000'.  ... View more

Just wanna add that in situations like these, it's best to reach out directly to the airline or travel company you booked with. They typically have policies in place for such circumstances. ... View more

I know last night/this AM SW had some maintenance  going on because I got this message when I was trying to change my flight    maybe that affected the look of the site 🤷‍ but I’ll be in Orlando in just a few hours for a layover    ... View more

That’s terrible.   He’s small for his age so I he can say he’s 12 for the next year or so.   I was afraid that would happen so that’s why I was just gonna eat it and get him his Ken tsa pre number.   i already used my credit card to get numbers for others in the family.   Global entry would be nice but we have to travel two hours away to get it and if so , he’d be the only one with it.   We are going international soon but it’s not enough time to get for all five of us.  ... View more

@MarkHursh is this something your Team is aware of/could look into? @bec102896 seems to have a grasp on what they're referring to, but it appears that after a reservation goes through a schedule change some Customers are unable to take advantage of a price differential because a change is allowed after the schedule change and does not take into account a cheaper fare.    I may have butchered that explanation, so feel free to chime in here @bec102896! ... View more

Southwest Airlines is celebrating its birthday week by offering an exciting promotion to its customers. During this special week, the airline is providing a 40% discount on base fares, allowing travelers to enjoy significant savings on their flights. Additionally, Southwest is hosting a week-long sweepstakes, adding to the festive spirit. Passengers have the chance to win exciting prizes and experiences by participating in the sweepstakes. This birthday celebration not only offers discounted travel but also creates an atmosphere of excitement and fun for Southwest's loyal customers. It's a fantastic opportunity to take advantage of great deals while enjoying the airline's anniversary festivities.                ... View more

Hello, @Cspain1995!    Check out the link provided above: https://community.southwest.com/t5/Knowledge-Base/Former-Employee-W2-Form-Information/ta-p/87209.    This should get you all taken care of!  ... View more

@jksobonya wrote: @DancingDavidE wrote: Good news @jksobonya there will be more pizza options at Midway soon.   https://www.chicagotribune.com/business/transportation/ct-biz-new-midway-concessions-20230622-zdlllltrubckpoopielqhzbf5i-story.html     I can't read it due to a paywall but are they finally bringing in deep dish?! 😄 😄 😄    Excited for some new options!    --Jessica Connie's Pizza - they hopefully will have thin and deep dish available. Here is the restaurant menu, obviously it will be reduced from this level of coverage but who knows?     ... View more

Hey @YeahNoMaybe thanks for sharing your feedback! While that is currently not a capability we are able to offer, I'll definitely take note of this.  ... View more

Unfortunately that didn't happen. ... View more

Hey @theautopilot so sorry to hear of your frustration! While this is a Customer-to-Customer forum, I'm happy to hopefully point you in the right direction. If you're unable to hold for a phone call, our Social Care Representatives are available to assist on Twitter and Facebook. Thanks for contributing to the Community! ... View more

I think using the website (or calling) would do the trick too. ... View more

@floridaguy wrote:      .  However, one of the top measures of any airline is the number of on-time arrivals and on-time departures.   and yet the feds only measure on time arrivals / cancellations ... View more

In my experience, what shows on your account is where you are a passenger on that same booking.  If you book a flight for someone else, that shows on their account. ... View more

Might delete just in case  ... View more

@cinerati wrote: Do we ever receive any confirmation of these points before travel / points hit our account from the RR credit card purchase? I have the "registered!" shown on the promotions page but that's it....just crossing our fingers? Keep in mind this promotion is different than DND RR credit card points so you may have a promotion from the credit card but you would still need to register for this new promotion for the extra points.  so in theory if you have a targeted CC offer you could make some nice points  ... View more

@floridaguy wrote: Yes, let's close all airlines.  We can all drive or take the train.   Next time I go overseas, I'll drive across the Trans-Atlantic turnpike.   Thanks for the feedback. That’s what cruise ships are for but instead of 8-12 hours it might take 2 days    i guess we can take boats and cars everywhere though if we close the airlines Uber from Florida to Texas 😂  ... View more