Southwest Airlines Community

Of course someone with a companion pass is flying.  I am both CP holder, and A-List.  The reality is that the number of points earned from flying is minimal for CP.  I am either earning it through spending coupled with the low amount of points from my 35 flights a year or not at all.   Even with business, I would never fly 100 flights a year.  I suspect there are a great many of us in that boat.  Given how this pandemic has played out, I suspect even those that have been able to fly 100 flights with Southwest are not likely to get close to that.  Depending on how long this plays plays out, the benefit this offers is quite non-linear across the board.   I am a Southwest diehard, and will likely continue to be for some time, but I am also a vocal customer when I see something that may not add up.   I posit that SWA wanted to wait this out a bit longer, but impatient customers forced them to come up with a handout a bit early.  I realize other airlines were giving offerings, but I believe they are all a touch early considering no one truly knows how long all of this will drag out.   Lonnell ... View more

You are so wrong it is ridiculous.   You do not even know me and you take the liberty of making personal attacks on me on a public forum.  Bitterness is not in my make-up over issues like this.  Life is too short and there are much bigger & meaningful issues in this world.  But sometimes issues need to be exposed and vented about on principle.  I am a middle aged man, and this is the first time I ever posted on a blog, forum, or whatever you call this thing,  because after 12 months of sub-par service I thought this was a good outlet and resource - not a place where criticisms of Southwest are mocked and not taken seriously by people who represent the airline and get perks from them for doing it.   I will continue to fly SWA as they usually get me to where I need to go and the RR program, Companion Pass and other perks are usually very good.   They have had a rough last 12 months and they are putting too much of their burdens on their customers.   I have plenty of reliable friends and contacts (including Travel agents) who share this opinion.  It is shameful that you and your friend Middle Seat do not even budge and admit the validity of any of my complaints and the many others I see have been posted.   The two of you obviously enjoy taking personal shots at loyal Southwest customers.  This is pretty pathetic since you are compensated representatives of the airline - albeit in perks - you are compensated!   So, you are obviously not motivated to show objectivity.   And again, you avoid the issue - you refuse to acknowledge that some of these replacement itineraries are so ludicrous that they should never even be options compared to what is available.  You defend the wonderful computer algorithm and hide behind "you can change it".   Yeah, but a valued customer should not have to be put in a position that they are stuck with such a ludicrous itinerary that they have no choice but to change it.  That is the point.   Particularly since the change cannot be made easily and quickly as you suggest.   So answer me this - same question as I have for Middle Seat - are you in disagreement with the Southwest employee I referenced?   She was clearly on my side on the issue I helped with, acknowledged the issue was absurd and offered a full cash refund even though it was a Wanna Get Away fare.   And one other question - what is the basis for questioning my honesty?   If you have any way of suggesting that I prove some of the stuff I am posting about is true, I welcome your input and will post such evidence if possible.   Have a wonderful day dfwskier.   ... View more

The current rule in Texas is if you come from Louisiana you will be required to quarantine for 14 days or for the duration of your stay in Texas (whichever is shorter) so even if you just drive though Louisiana you would be required to quarantine.    -Blake  ... View more

@TheMiddleSeat that's exactly what i meant oops 😂 another reason I am thankful for the edit button ... View more

ipsedixit thank you makes total sense. ... View more

Southwest has announced a change in policy.   If you cancel your flight, and you have used Early Bird, Southwest will issue you a voucher in the amount of your early bird fees.   You will need to ask for it thru SW customer relations   via Twitter (@Southwestair), or phone at 1-855-234-4654          ... View more

Southwest does not fly there. So until it does, there will be no jobs. ... View more

Thanks Blake ... View more

@Carizzma17    For your protection I highly recommend editing your post to remove your email address as this Is a public forum and the last thing you want is to have your email compromised.     For information on how to obtain your W2 check out this Knowledge Base article: Former Employee W2 Form Information     -Blake ... View more

@dfwskier wrote: In the event of a flight cancellation, Southwest typically rebooks passengers on the next available flight.   Check your SW account upcoming flights to see if that happened to you. If it did, that would explain why nothing has been refunded to you. If you don't want that flight, simply cancel the flight and points will be refunded to your RR account, and fees will be refunded to the account that was used to pay them.   FYI: For points bookings, it appears they're no longer rebooking customers, just cancelling outright. I'm not sure if this applies to every points booking, but I've seen multiple reports in the last few days. I suspect that, due to the very limited schedule, they're focused on rebooking cash customers only, as a way of reducing refunds given.   Here, taken from another online forum (and emails I've received from friends), is the language used in a points booking cancellation message, followed by ones for a cash booking cancellation and a cash rebooking. Note that the points one doesn't rebook or even direct the customer to do so. And that neither cash ones ever mention anything about the DOT required refund option.   Points booking: We want to make you aware that your upcoming flight (Confirmation #AAAAAA) has been affected by changes we made to our schedule and we were unable to rebook you on a similar flight within three days of your original departure date.   We're refunding your Rapid Rewards® points to your account and processing a refund of the taxes and fees to your original form of payment.* While refunds are processed by Southwest® within seven business days, depending on the financial institution, it may take up to 30 days for the credit to appear in your account.   We're sorry your plans were impacted by our changes. Today and every day, we're committed to reconnecting you to the people and places you love. We're in this together and thank you for your patience as we navigate through these changing times.   Stay Heart Strong, Your friends at Southwest Airlines®   Cash booking, cancellation: We want to make you aware that your upcoming flight (Confirmation #AAAAAA) has been affected by changes we made to our schedule. As a result, we were unable to rebook you on a similar flight within three days of your original departure date.   Therefore, your payment has been turned into reusable travel funds. We’re sorry your plans were impacted by our changes.   If you're ready to rebook, we encourage you and any of the original Passengers on the reservation to visit Southwest.com to rebook your travel using your travel funds. If your new itinerary costs more than the funds you have available from your previous reservation, we're happy to cover the price difference as long as:   Your new trip occurs within 60 days of your original travel. Your origin and destination airports are the same (i.e., the same trip).   If you would like to pursue this option after you've confirmed online that your new itinerary costs more than the original, call 1-800-I-FLY-SWA (1-800-435-9792). If you're unsure about your future travel plans If you’d like to wait to rebook, rest assured the funds used to pay for this trip will be available to the Customer(s) named on the ticket(s) to use and fly by June 30, 2021.   Once you're ready to use your funds, simply use AAAAAA to access these funds in the future (similar to "store credit" at most retail establishments*).   Today and every day, we're committed to reconnecting you to the people and places you love. We're in this together and thank you for your patience as we navigate through these changing times.   Stay Heart Strong, Your friends at Southwest Airlines   Cash booking, rebooked: We want to make you aware that your upcoming flight (Confirmation #AAAAAA) has been modified due to changes we've made to our schedule, and we have proactively made a change to your reservation.   Rest assured that your reservation is confirmed and no further action is required.   See new itinerary   If you'd like to change your Itinerary We're sorry your plans have been impacted by our schedule changes—if you'd like to rebook this itinerary, please visit Southwest corn/rebook.   You can change your travel to a date within 30 days from the original date of travel without paying any difference in fare if you are traveling between the same origin and destination. Look for flights that are marked as "Available" as flights that display a price point aren't eligible for change without paying the fare difference.   If you'd like to cancel your travel If you decide not to travel, simply cancel your flight at least 10 minutes before its scheduled departure time and the funds used to pay for a nonrefundable ticket will be available as travel funds for future use. In recognition of the current travel environment, we are extending the expiration date of some travel funds beyond their normal availability period: Customers' funds that have expired or will expire March 1-June 30. 2020 will now expire June 30, 2021 Today and every day, we're committed to reconnecting you to the people and places you love. We're in this together a. thank you for your patience as we navigate through these changing times.   Stay Heart Strong, Your friends at Southwest Airlines ... View more

@Visitor200 wrote: Nicole . . .  Is it true what Blake said, that Southwest Rewards phone number is not who I should call for follow up of gift card delivery??  And that I should call More Rewards customer service??  If so, what is the More Rewards phone number? Yes @bec102896 is correct. The number to reach More Rewards regarding your gift cards is 1-800-833-4861 (option 1). Thanks!   ... View more

We're so sorry for letting you down, @Jockey1967. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to reach out specifically to Customer Relations by phone at 1-855-234-4654 or on Facebook or Twitter @SouthwestAir. Thank you.   ... View more

@JF    Please keep in mind the Community User Guidelines when posting here in the community.  ... View more

Curtis -- haven't you heard?  --no airline has received a bailout yet. ... View more

SW DOES NOT CARE ABOUT ANY OF YOUR PERSONAL SITUATIONS! You are just a # to them and a source of income. They will not add the human side to their policies and make any exceptions. They have changed LUV into HATE. Once you use your credit funds, then make a promise to never fly them again, spread the word, there are petitions with over 3500 signatures asking for refunds for any paid ticket (Change.org). Look for an law office to help start a class action suit. All unhappy customers can ban together. Let's bring bad press to SW. They will not listen to your plea or sob story. Their officers are just interested in vesting their stock options. They just do not care about anything but their bottom line. They hide behind their positions and layers of management and policies. SHAME ON SW.  ... View more

@Josetrr25  It’s all about timing. I’m sure the other applicants that were hired were already far enough in the hiring process.  This scenario can happen during times like this when Companies have approved headcount to fill, and can justify the business need.  Continue to check the SWA career site, and hopefully sooner than later you will see the position posted again. Good luck!  ... View more

Ah, understood. If you don't need the refund and are good with travel funds that's great -- those will have the extended expiration date of June 30, 2021. You should still followup and make sure everything is accounted for. Good luck! ... View more

I am wondering the same thing. It does say on the website that it will take time for the funds expiration dates to be changed in the system, but I want to travel using those funds later this summer. Hopefully they are working through the updates now. This is the quote from the COVID info page on the SW website: "It will take several weeks to implement the expiration extension of unused funds. Once the extension is complete, more information will be provided on how Customers can access and apply their travel funds." ... View more

It means the world to us that you’d like us to showcase a Nebraska livery! While we have no immediate plans in the works for that, we appreciate your enthusiasm. As a peer-to-peer support forum, we aren't equipped to document your suggestion here, but we encourage you to reach out via the options in the link below. Thank you!   Submitting a Suggestion and/or Complaint ... View more

Thank you Nicole.  After talking to Miriam and Alice through twitter DM, and being told by both that my only option was future credit, I was able to talk to William who took care of it and issued refunds for the cancelled flight.   Thanks again,   Randy ... View more