Southwest Airlines Community

As far as TSA is concerned, no. As long as the first and last name match her ID, she will be fine.   The only way this might cause as issue is if the traveler has TSA PreCheck. Generally, the name on the ticket has to match the name in the PreCheck system.  If she does not have PreCheck, this is irrelevant, and if she does, it can likely be corrected by the gate agent the date of travel. ... View more

@suttond2 wrote: First, Delta matches SW's prices, then when SW leaves a market, MSP in this case, Delta raises prices.  I've been flying ValueJet... then AirTran... now SouthWest rather than Delta for decades.  I've seen this happen over and over.   SW PLEASE add back at least a few direct flights from ATL to MSP and back.  Going through Midway or St.Louis is not fun.     Glad you are in the RDU market now though.  Don't have to fly Delta or United there any longer! SW is short of planes. MAXs have been grounded and some lease planes are leaving the fleet by the end of the year.. That means that by 1/1/20 SW's fleet will be down over 10% from where it thought it would be. That in turn means the airline has to figure out how to best use the planes it does have. Thus some routes get cancelled. Maybe that will change when the MAX grounding is lifted.   Your post was to SW's customer to customer forum. I'd suggest that you submit your route suggestion directly to SW. Here's how to do so:    https://www.southwestaircommunity.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/87244 ... View more

Unfortunately, no.  The only way you will be able to board together is for you to stand with her in her spot.  You might consider adding Early Bird Check-In to elevate her position as well.   This is controversial, and I would rather not start any discussion on this topic, but you can also board in your position and save a seat for her.  Hanging on to a middle seat for her should not be too difficult.   I understand this battle as my wife and I deal with it frequently. Good luck! ... View more

You should be able to preboard (both of you) before general boarding with no issues! From SW’s site:   “Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. If a Customer with a disability simply needs a little extra time to board, we will permit the Customer to board before Family Boarding, between the “A” and “B” groups. Those Customers who need extra time to board will receive a new boarding pass with an extra time designation. The designation serves as notification to our Operations (boarding) Agent that the Customer should be permitted to board before Family Boarding.   We will allow one travel companion to act as an “attendant” and preboard with a Customer with a disability. In most cases, the Customer requires assistance from only one other person, and any additional family members or friends are asked to board with their assigned group.   Customers should request preboarding from our Customer Service Agent at the ticket counter or departure gate. Our Agents are trained to ask factfinding questions to determine if the Customer meets the qualifications described above. Those Customers who qualify for preboarding will receive a new boarding pass with a preboarding designation. The designation serves as notification to our Operations (Boarding) Agent that the Customer should be permitted to preboard. It's important to keep in mind that Customers who preboard may not occupy an exit seat.   Note: Customers who are preboarding because of a need for a specific seat onboard the aircraft should speak with the Operations (Boarding) Agent prior to the start of preboarding to alert the Agent to the seating need.”   So simply speak to a customer service agent. Good luck, and happy flying! ... View more

@Anewlife19 It is awesome to hear that a SW employee made such a profound impact to your life!  Since this is a customer forum, your best bet would be to reach out to SW directly.  I am confident they will not be able to share the employees info with you, but they might can get your communciation to her somehow.  Use the contact us link below!   Also, you might remove your e-mail address from your original post to protect your privacy.   Good luck! ... View more

I've repeated this many, many times:   There are often multiple Chase offers for the Southwest card(s). The offer you will receive is the one through which you click when you apply. Not the one you saw the other day. Not the one you heard about. Not the one a friend mentioned.   On the Southwest website, the standing offer is 10,000 points plus a $200 statement credit. This is currently the only offer that includes a statement credit as a sign-up bonus.   Elsewhere, there are multiple offers of 40,000-80,000 points, depending on card.   You cannot get both offers on the same card. (You cannot get the $200 statement credit plus 40,000 points.) There is not now nor has there ever been an offer of $200 statement credit plus 40,000 points.    People sometimes see both offers and combine them in their mind.   You receive the offer that is shown when you click the apply button.   It's a good idea to always take and keep screenshots of the specific offer you are applying for, and each page of the application process.     ... View more

@dawn00 The extended schedule has now posted. You should be able to book for Feb now. Enjoy! ... View more

@kellymatt the schedule was just extended today! Happy booking!   You can always keep up with the new release dates through this Knowledge Base article.   ... View more