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149
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11-17-2019
05:09 PM
11-17-2019
05:09 PM
Possibly true but probably not. Preboarders and families would also board ahead of them.
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11-15-2019
08:47 PM
11-15-2019
08:47 PM
The dog should have never been let out of the kennel. Don't see how this has anything to do with SWA. Congrats on your marriage! Hope you are on your honeymoon and celebrating.
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Looks like Jetway Jesus was there to meet her. The miracle flights seem to be especially plentiful with SWA. @MrSavage wrote: 0 through passengers. The complaint is about the obvious false disabilities. Entire families boarding first because of a 70 yr old woman that walks away fine after the flight. Unfortunately I just now consider southwest to not have acceptable boarding.
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11-10-2019
08:21 PM
11-10-2019
08:21 PM
@davidonelson wrote: Most people know their belongings should be put under the seat in from of them or in the overhead bin, not taking up the seat next to them. If people put their belongings on the seat next to them, then yes, the item needs to be moved so the person next in line can sit there if they desire. I won't move my computer case from a seat I'm saving. You planning to touch my stuff or sit on the computer case? Wwhen I'm early on the plane and decide that I want to use the lav during boarding, I put my computer case on my seat to let others know that the seat is taken. How do you plan to distinguish between he situations described in paragraphs 1 & 2?
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09-22-2019
08:17 AM
09-22-2019
08:17 AM
I see that several people said to save a seat for your brother. Yet, open seating means no seat saving. Save one seat, save ten seats. It gets worse all the time.
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I am a huge SW fan but have started to encounter this problem more and more. Our last flight my husband and I got B27 and in the past have never had a problem finding two seats together. This flight we boarded the plane and went to the very last row before we could find two seats together. As we walked the length of the plane any two seats together were saved.....I saw people talking while waiting to board and heard them say "remember the plan...we will save the seat for you." So one person in the group paid for early boarding and the rest didn't. In fact two rows ahead of us a lady was saving two seats. Her husband and two kids boarded and she got up and gave up all three seats. She was an employee and she spent the airtime back with the flight attendants. I said something to flight attendant about saving seats and she said they couldn't do anything as there wasn't a policy for it. I wrote to SW and made a complaint and got a standard we are looking into this but at this time we want people to sit together. My point is if they want to sit together then they should board together and all get the early boarding or not. SW needs to take a stand so they don't alienate their loyal customers.
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The employees may have been deadheading to their next work assignment. I dont have a problem with them preboarding, they dont take the "prime" locations like bulkheads or exit rows.
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I wish that this was more acceptable. As a person who uses a cochlear implant, it's near impossible to lipread on flights. When I fly alone, I'm always on edge because I have to be aware every second because if I'm not, I might miss something. I do wish that SW had their safety briefing on their app as a video. I flew United a few months ago and was so relieved to see that they provided the safety briefing, captioned, at the beginning of every flight. Now, they have screens on the back of each seat, but even if it this was added to SW's main in flight page, it would be so appreciated!
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05-18-2019
07:43 PM
That wouldn't have helped. I just took a flight that was delayed by weather, making me miss my connection, so I rebooked for the next day. That lost me my "Early Bird" A group status, so I spent $180 to upgrade to Business Select the next day. (I was flying to attend a family wedding and had a short layover and little time to get to the wedding, so I felt that would guarantee that I get on/off the plane first.) They preboarded the connecting flight, they not only let multiple family members board with people in wheelchairs, they also allowed an arena football team to preboard. I'm pretty sure if you are able to play arena football, you probably don't have a disability. I sat in the first aisle seat available in row 7. Worst $180 I ever spent.
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As a veteran with 100% disability, I think the idea of preboarding military is a bit over-expected. We are all people and we all have various issues, or dangerous jobs. The military is not the only one. Should there be some long list? And should there be a form or special ID? I do not expect anything special, until I get to the point where I can not walk down the jetway, then maybe something extra.
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04-06-2019
11:24 AM
04-06-2019
11:24 AM
Not true. Im sure in this case that she did not magically get healed in flight like the pre-board fakers. Those that genuinly need to preboard because of visible or not visible conditions are not the problem. Those faking it to preboard are.
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Southwest proudly accommodates our Customers and their service animals. To view the documentation requirements for service and emotional support animals, visit https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html?clk=GFOOTER-CUSTOMER-ASSISTANCE.
Additionally, demonstrating a biased, hurtful attitude is not condoned at Southwest Airlines. As this is a peer to peer support forum, we aren't equipped to address your complaint, but we encourage you to reach out via the contact options below. We hope to have an opportunity to serve your air travel needs in the near future.
Submitting a Suggestion and/or Complaint
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03-10-2019
08:49 AM
03-10-2019
08:49 AM
@teesa2you wrote: @spacecoastbill wrote: If you are only one person, why the need to save your seat? If you are sitting in your seat, its no longer open. I just don't want to get up during the flight to use the restroom and come back to someone moving my things to the overhead and occupying my seat. That would be rude. I'm A Lisr, so I normally board early. Sometimes I visit the lav during the boarding process (especially when I expect turbulence that might prevent a lav visit during flight). I put my compuer case on my seat when I go to the lav. So essentially I'm saving my seat for --- me. I'd be more than a bit upset if someone were to remove my computer case and take my seat while I was in the lav (never happened yet).
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02-18-2019
10:36 PM
@Lazyboy311 wrote: I’m literally shaking mad about this right now, I’ll spare you the details but THREE of my wife and I’s requests for seats were denied by the articles of clothing deemed more human than I to which the attendant simply stated that SWA “has no policy against it” and asked me to move on. I want to turn this around and explain how this hurts SWA. I have a party of 4 traveling together and paid early bird for each, so say $60 total. I would have been better off booking one business select ticket at a cost of, say $40, and saved the other seats. This results in a 33% reduction in revenue from my purchase. As I said before, this happened three times to me within 5 minutes, I can only imagine what the lost revenue was on this flight alone. Additionally, I’m going to try to be as polite as possible on this one, but the “savers” appear to not be your best customers. I, a SW Premier Card holder who booked my tickets honestly and fairly, lost out on true “open seating” due to rules that are ambiguous at best. Not only does it negatively affect customers such as myself, it results in less overall upgrades because people are aware that they only need one “good” ticket, regardless of the size of their traveling party. This policy (or lack thereof) results in frequent abuse of the system by “savers”, undermines loyal and honest customers like myself and many others out there, and results in less accessorial revenue to the company. Probably should have picked up the clothing and asking if they belonged to anyone then handed it to them and sat down.
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02-08-2019
08:31 PM
02-08-2019
08:31 PM
@Kirboe wrote: I’m booking a flight for my mom who travels with a small service animal. I don’t see any option to add the animal on the web site. Do I need to call reservations to add the animal? What documentation will she need on checking in? She has a badge from gov and the dog wears a vest. My friend said she may also need some documentation from her doctor. Ive never heard of this. Is this true and if so does it need to be notarized? Thanks in advance. Depends if it is a genuine service animal or an emptional support animal. A true service animal= no paperwork required. An ESA = As listed on the website you now need a letter from a doctor. If she does not have one, they are available starting for anout $20 online.
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02-07-2019
11:45 AM
02-07-2019
11:45 AM
All,
I'm going to go ahead and close the comments on this thread since it truly is a Customer Service issue. We are in contact with @Marcellus and will work with him to address his concerns.
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02-04-2019
12:01 PM
02-04-2019
12:01 PM
If you’re an A list then it obviously would not affect you.
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02-01-2019
04:12 PM
02-01-2019
04:12 PM
@spacecoastbill wrote: @DancingDavidE wrote: @spacecoastbill wrote: Im pretty sure its an airline requirement, not an FAA one. The FAA does not care how much you carry on, only that it meets size requirements. Southwest is responsible to implement the rule.. Thiis website isn’t direct from the FAA, but it is what I’ve heard elsewhere. https://www.luggagepros.com/travel/carry-on.shtml I didnt see that in the FARs and the FAA webpage says its up to the carrier... https://www.faa.gov/travelers/prepare_fly/baggage/ I interpreted that on the FAA website to mean check ahead in case the airline has more restrictive rules and/or fees. I can't find any citation on FAA.gov that specifies this so perhaps the other articles were out of date. I'm still suspcious that all major carriers have the same personal item + carry-on item rules, but I suppose the industry could have converged on that being the best for everyone.
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Thank you @spacecoastbill and @dfwskier for providing the information on how best to contact Southwest Airlines.
I'm going to disable commenting on this thread since we've gotten a litle off track and ask everyone to refresh on our Community User Guidelines. We want you, and all Members, to feel comfortable sharing thoughts and ideas. We ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive.
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01-04-2019
09:10 PM
01-04-2019
09:10 PM
@mrsstats wrote: To get a handicap parking sticker you need proof from a doctor of a disability. I don't understand while the same requirements cant be used for the airlines. The Air Carrier Access Act https://www.transportation.gov/airconsumer/passengers-disabilities
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Admin here!
Thank you for sharing your perspectives - it's helpful to have input from all angles on this topic.
Just a reminder that the Community User Guidelines call for a respectful tone when engaging in board topics. Help me help you keep this thread open!
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12-10-2018
04:37 PM
Admin here. I have responded and offered @cz7p4q information about how to contact Southwest Airlines directly so we can give the appropriate attention to any Customer Service issues that need to be addressed. The Southwest Community welcomes different viewpoints, but we ask that you please review the Community Guidelines before engaging in conversation.
Community Champions are trusted voices within the Southwest Community. They are Customers with acquired expertise in travel, and they volunteer their time to answer questions and provide resources to others. They are not Employees.
The Community is a peer-to-peer discussion forum. For a formal response to a Customer Service issue, please use any of the methods listed here to contact a Southwest Airlines Representative.
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@dw0427 wrote: That's a crap response from Southwest. They can absolutely ask different questions to minimize the many that are now taking advantage of pre-board. Southwest is using the Federal regulations as a guise for they do not have the stones to change the policy for fear of bad publicity. As an A-List preferred Member and knowing that my status means nothing because of the ever increasing healthy folks taking advantage of the lax pre-board policy. Why bother frequently flying SW anymore? Seems to me other airlines are more stringent in pre-board than SW...... As a suggestion to SW, why do they allow the whole families of pre-board passengers to board at the same time? I don't mind those that are wheelchair bound but the countless folks that walk on the planes vs. disabled is evergrowing. airline personnel may not ask what specific disability the person has, but they can ask questions about a person’s ability to perform specific air travel-related functions, such as boarding, deplaning, or walking through the airport.
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12-04-2018
01:35 PM
12-04-2018
01:35 PM
@ZevSupport wrote: Speaking of the passengers hogging/hoarding seats, I usually attempt to inform the passenger that I'd like to sit there. They usually realize what they're doing is wrong, and once I asked an FA to step in. Sadly, it's how some folks work. Zev I wouldn't personally "seize" a seat but I would be okay to make someone feel bad if I thought they were being greedy. (Whether within the policy or not.)
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11-30-2018
08:41 PM
The gate agents giving out this preboarding privilige are playing Santa Claus on someone else's dime. I fully support the philosophy of preboarding but when these agents allow for abuse they are not inconveniencing themselves but those that have actually earned or paid for priority boarding. I've flown Southwest for over 30 years and this is a rapidly growing problem that Southwest management has turned a blind eye to. If they don't believe it's a problem I'd suggest they show up at BWI and watch the group of preboarders on a few flights. The people that actually deserve this preferential treatment should be the first to complain about the abuse. Instead they seem to get defensive.
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11-09-2018
09:35 PM
11-09-2018
09:35 PM
Watch how many nut allergies will appear from the new AA preboarding to those with nut allergies.
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10-30-2018
01:55 PM
10-30-2018
01:55 PM
@Fransoc,
Thanks for coming to the Community and posting about your experience. I think you got some really good insight and information from other Community Members about how to get your best shot at an early boarding position. We want you to enjoy traveling with us, and I hope there will be another opportunity for that in the future. It was not appropriate for our Representative to respond to your questions with sarcasm, and I'm really sorry that happened. It's reasonable that you would be left with a bad taste in your mouth, but I can assure you we appreciate your business and the expectation we have for ourselves is that we are serving our Customers with friendliness and warmth.
I'm closing the comments on this thread as the conversation has started to veer a little off course.
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10-29-2018
11:05 PM
10-29-2018
11:05 PM
Who cares what they want to save? Just sit there.
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@spacecoastbill wrote: The only way to rectify it is to go to assigned seating. That is not going to happen anytime soon. I disagree. While assigned seating may ultimately be the only real solution to some Southwest boarding issues, such as pre-boarding abuse, that's not true when it comes to seat saving. As has been suggested, a specific seat saving policy (allowing the saving of only one adjacent seat, for one example) could do much to help alleviate perceived boarding pain.
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