Hello. The reason you did not receive an option to add travel insurance is because Southwest does not sell travel insurance. To answer your question, you can cancel your flight up to 10 minutes before schedule departure and receive a refund OF A REFUNDABLE FARE TICKET. iF YOU BOUGHT A WANNA GET AWAY FARE, the ticket is non refundable, but if you cancel, the airline makes the full value of the ticket available to you for future travel on the airline. Note such travel funds must be used for travel completed no later than the date you BOUGHT the original ticket, and travel is restricted to the person whose name was on the original ticket.
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08-14-2018
04:02 PM
08-14-2018
04:02 PM
Hello. Sorry to hear that you are having trouble. Since this is a customer to customer forum, it is unlikely that anyone here will be able to help you out. I think your best bet is to contact customer service, even though this is not something you want to do. You could ask someone there about the error code. I'd advise you simply get your reservation changed. Details on how to contact the company are on the top left of the "contact us" web page. https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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Hello. First of all most Southwest fliers don't think that the boarding process is painful. Most enjoy being able to chose where to sit and who they sit next to. If you have an assigned seat next to a big smelly person, you are stuck with it. Second, while not encouraged, seat saving is also not discouraged. Due to the boarding process, people traveling together may board at different times. Seat saving lets them sit together. Southwest carries more passengers within North America than any other airline -- probably over 160 million this year. If the boarding process were a major issue, that would probably not be the case. I do agree that a pre boarding announcement asking paassengers to be considerate of other travelers would be nice.
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Southwest does what evey airline except Delta does -- it tells travelers that points will expire if there's no account activity within a certain time period. For American and United it's 18 months. For Spirit and Fontier it's a whopping 6 months. For Southwest it's 24 months. The reason I know these things is that I have just short of a million points I earned on the Big 3 years ago, and I visit restaurants periodically to keep them alive. I even use some periodically. As a side note I'm surprised Delta hasn't gone to a "points expire if there's no account actiivity" model like the other airlines have. Any traveler has a responsibility to understand the rules of the deal, not just for FF programs but any kind of deal.
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Sorry to hear that you had a trying experience. I actually was in St Louis on the 10th and stayed at the Quality Inn across from Lambert. .News reports indicated that parts of the city had baseball size hail., and the rain was instense - closing I-70 for a while and flooded baggage claim at Lambert terminal 1. Also, sorry to hear about your having to spend the night at the airport. Like every other airline, Southwest does not provide free hotel stays when the cause of the problem is an act of god -- like hail and heavy rain. If you had gotten a coupon it likely would not have done you any good as I think every hotel in town was full up due to thePGA golf championship being held in St. Louis. As far as your luggage, I suspect (but do not know for a fact) that the sirline didn't want you to self rebook as it was concenred it might not be able to hook you up with your checked luggage. I also supect the problem permeated every airline serving Lambert. So the situation wasn't comletely Southwest's fault. Had you been on American, You likely would have experienced someting akin to what you experienced on Southwest. Hope your next trip is a bit less of an adventure.
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@DancingDavidE wrote: @cindt1226 wrote: Thanks for reply! My mom is supposed to board with me in Houston. She said however there could be possibility that she’ll be in Dallas at that time. The ticket departs Houston arrives Dallas change planes and then departs to Denver. Could she board in Dallas with me since I’m arriving there to change planes? No, when she failed to board in Houston her itinerary would be canceled so there wouldn't be an opportunity to get a boarding pass and the ticket would be canceled by attempting to hop on in Dallas insated. Up to ten minutes prior to the flight departing Houston she could change the reservation to one that originates in Dallas for her (on the same flight you are taking). Obviously the price today may be higher - although no change fee she would have to pay the current price, and also check that the flight has availability. What David said about the ticket being canelled if she misses the flight is VERY important as if she is on a round trip ticket, the return would also be cancelled.
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08-13-2018
02:00 PM
08-13-2018
02:00 PM
There shoud be a schedule udate later tis month which will take the schedule out to the first week of April. You should be able to book your flight at that time.
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In my view, it does not make sense to buy or transfer points. When you consider that points are worth about a penny each when buying a wanna get away fare, you pay more than that when you buy points and when comprehending the transfer fees that brings the cost over 1 cent a point. IMO you are much better off just letting your points grow to the level needed for a flight and then using your own points. Don't forget you can earn points for renting cars, staying in hotel rooms, eating at restauants, etc. Also, don't forget that you can buy a ticket for another person using your own points. That's better than transferring points to another person for their use.
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@DancingDavidE wrote: @daryldiebold wrote: I was on delayed flight from Las Vegas to St Louis #WN473. I usually sit all the way in the back. But they cutoff four last rows for their stuff they said. Huh? Didn’t I pay their salary partially. Was the flight pretty empty? I have seen a couple of similar posts where people like sitting in the back (I think we agree that this isn't the most common favorite spot among all travelers) and were blocked from it - if the flight was lightly populated I think the FA like to keep everyone in front of them. If no passengers in the last few rows, then the FA can sit there instead of the jump seats. I hand't thought of that. If there weren't many people on board and the rear cargo hold had stuff in it, It might have been a weight and balance issue, with the crew insuring proper weight balance for the aircraft.
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Hi. The website informartion about the events is pretty sparse. Chase didn't do a very good job of putting it together. That being said, there appears to be a way of having you input your name, e-mail, and desired city, and presumably Chase will e-mail details to you. https://www.southwestprioritycard.com and details of what you could win are here https://www.doctorofcredit.com/chase-priority-tour-promoting-new-southwest-priority-credit-card-will-visit-10-cities-with-over-200000-in-prizes/ Hope you win something.
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08-09-2018
04:54 PM
08-09-2018
04:54 PM
Well, all you can do is be patient. Lots of items get returned to their owners, but not all of them. Hope it works out for you.
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Monring. Yours is a common problem. I would try the SW cell app. Alternatively, you could try e-mail or twitter. Detals of how to do these things are on the top left of the contact us webpage below https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US If via twitter, wait until you can communicate via DM before typing in any secure information.
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08-09-2018
08:32 AM
08-09-2018
08:32 AM
Morning. Well since I wasnt there I have no first hand knowledge of the situation. IMO, if the crew had stuff that had to be in th plance, the most logical place to put it would have been the very back of the plane. Why? Because most people don't want to sit back there.
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08-08-2018
06:26 PM
08-08-2018
06:26 PM
@DancingDavidE wrote: @dfwskier wrote: Hello, at the monent I see two seats on 183 conecting in Dallas with 63 out of DCA departing at 6:55 tonight. There seems to be plenty of DCA availability tomorrow afternoon/evening. IAD shows 1 seat on the 4:55 this afternoon connecting in ATL, and lots of availability tomorrow. BWI shows one seat at 7:25 tonight connecting in STL and availabiliuty on several flight tomorrow afternoon/evening. I'd suggest that you call SW and try to get on one of the flights mentioned above. I don't work for SW, so I can't do that for you. Just to clarify @dswinke @dfwskier - were you originally looking only at direct flights? One of Southwest's advantages is the flow of aircraft accross the country so that you can reach a destination from more than one route. If you are traveling light for business it won't be any trouble to transfer planes in ATL (southwest is all on one section of Concourse C) or BNA (also all down one concourse). Dallas I don't have the layout down but the airport is fairly compact as well...hopefully you were able to catch one of these options and are on your way home already. Actually, after the OP said there was no DC/Houston availability for the next 5 days, I was just looking at whether there was availability out of all three DC area airports, found some today, and found lots more tomorrow.
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Hello, at the monent I see two seats on 183 conecting in Dallas with 63 out of DCA departing at 6:55 tonight. There seems to be plenty of DCA availability tomorrow afternoon/evening. IAD shows 1 seat on the 4:55 this afternoon connecting in ATL, and lots of availability tomorrow. BWI shows one seat at 7:25 tonight connecting in STL and availabiliuty on several flight tomorrow afternoon/evening. I'd suggest that you call SW and try to get on one of the flights mentioned above. I don't work for SW, so I can't do that for you.
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08-08-2018
12:16 PM
08-08-2018
12:16 PM
Hello. Sorry to hear about the missing photos. If you have not already filed an item lost report with Southwest, here's what you need to do: https://www.southwest.com/html/customer-service/faqs.html?topic=lost_and_found
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@DancingDavidE wrote: @ringoszeto wrote: Hi, my booked flight was cancelled in March 22 from New York to Chicago. The counter lady confirmed that refund would be credited to my credit card account later. However I still have not received any payment for this flight cancellation. Kindly advise the time schedule for this kind of refund and how I can follow up on this matter in case the refund never comes. Regards, Ringo @ringoszeto, you'll have to call Southwest about this, this is a customer-to-customer forum for advice, suggestions, etc. - our suggestion will be to call Southwest. Refunds happen virtually instantaeously. So not seeing anything after almost 5 months is suspcious. The first thing I'd suggest is you verify that the amount did not come back to you as travel funds. If that didn't happen. then please do as David suggested.
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@Futureceo wrote: Hi- I thought Hawaii service details from CA would be announced 8/7/18...that said, when will schedule be announced? thanks, can't wait and excited... 🙂 Hello. Why did you think details would be announced on 8/7? As are you, most people are pretty excited. Anyway, Hawaii is a frequent topic around here, and rather than rehash what's already been said, it's easier to provide link: https://www.southwestaircommunity.com/t5/Community-Outreach/Hawaii/m-p/78226#M270
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08-08-2018
11:27 AM
08-08-2018
11:27 AM
@spurkapile wrote: One other way to look your confirmation code up even on cancelled flights. Not sure why the SWA person didn't suggest rather than just thank the one person that suggested calling. Go to My Account and then to Recent Activity. It will show all acitivity including cancelled flights, refunded miles, etc. along with your confirmation code. Ironically, it does NOT show travel fund credits. I agree that SWA does not make this particular process easy. There is no reason you should not automatically see all your travel fund credits on My Account when you log in. This is clearly a business decision hoping that a certain amount of travle funds will lapse. If they can show that much detail on my "recent activity", they can list all the travel funds available. I have been an A List Preferred customer as well as achieving Companion fare status for four years straight and that doesn't feel like the SWA philosophy that I get with everything else. Hello. I think that almost everyone would like to see Southwest have a place where travelers xould find all of their available travel funds. When you say "There is no reason you should not automatically see all your travel fund credits on My Account when you log in" there actually may be a reason. We have no idea how complicated it may be to buid a computer interface to capture all credits, a database to store them, and then revise the My Account webpage to provide access, As others have said, Southwest probably does not have the best IT department. I really don't think the company is intentionally encouraging the loss of travel funds, but I do not know that for a fact. IMO Southwest is an honarable company, and encouraging the loss of travel funds is not something an honorable company would do. Until the company provides the feature you seek, we should be responsible for our own actions, and simply save information we get from the company about unused travel funds. It really is that simple.
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@Misskieantia1 wrote: Resevation XXXXXXX is in the wrong passenger name it should be in Quincy XXXX dob 5/16/XXXX Male I Kieantia XXXXXX purchased the ticket and can not travel i am on house arrest and I need to change this flight and the passenger for Oct 5-7 can you please help i can not afford to loose $280 and can not travel no time soon Hello. 1) Please edit your post to remove identifying information. With the information you posted ANYONE could change the reservation and mess things up for you. 2) this is a customer to customer forum. No one here can help you with the situation you describe. 3) Contact the company via phone or e-mail for resolution.. Details on how to do so are on the upper left of the contact us web page https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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08-07-2018
04:31 PM
08-07-2018
04:31 PM
I don't think there is a central database of available travel funds that either the airline or you can access. Using confirmtion number is the only way I am aware of. When you cancel or change a flight Southwest sends you e-mails that start with the words "updated flight reservation" or "cancelled flight reservtion" on the subject line. Assuming you haven"t been deleting them, you can search for them to get the information you want. Hopefully they haven't ben going into a spam folder with an auto delete capability. If you have no e-mails, I have no suggestion about what to do next.
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08-07-2018
01:14 PM
08-07-2018
01:14 PM
Sounds like Chase called the wrong number, and of course the peson who answered had no idea what Chase was talking about. I don't like doing business with businesses that are difficult to deal with either. That being said, you have to decide whether or not you are so unhappy with Chase that you are willing to cancel your card and give up the points that card would have earned. Since you've apparently talked with Chase a few times since this process started (with no progess made), a letter to Chase's CEO might do some good.
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08-07-2018
11:18 AM
08-07-2018
11:18 AM
@marytheairving wrote: Hi all - I've been searching around the website and can't figure out whether there is a way I can be alerted immediately when the June 2019 schedule opens up. I need to travel from Ft. Lauderdale to Denver on or before June 5, 2019 (and back a week later). Thank you! mt To answer your question, I am not aware of a way for you to be automatically updated when the schedule updates. Sw normally updates schedule about 7 months in advance. Due to your travel plans( and desire to book ASAP) and the way Southwest does schedule updates you may need to book two one way tickets instead of a roundtrip. Why? The November update will likely take you thru the first week of June, but you'l need to wait for the update after that to book a flight later in June, 2019.
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08-07-2018
11:10 AM
08-07-2018
11:10 AM
@gabrielnunes wrote: I am now in Brazil and I have a flight inside the US in August 17th but I can't access neither the website and the app to check my reservation. Everytime I try to access the website appears the message "Access Denied" Can someone help?? Apparently accessing the Southwest website from outside of the US is an ongoing problem for lots of people. Have you tried the Southwest app o n your cell?
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08-06-2018
06:48 PM
08-06-2018
06:48 PM
Sorry to hear about your travel trouble. I suspect you were the victim of the bad weather that hit the east coast affecting tens of thousands of travelers on every ariline. That would also explain your difficulty on reaching the airline via phone -- there were lots of people calling. Southwest's policy on handing out free hotel rooms is the same as every other airline: if the problem is caused by something out of the airlines control (like weather), then the airline does not provide a hotel roon. If the problem is caused by something under the airline's control (plane breaks down), then a room is provided. This may not seem fair, but it explains what happened. If it ever hasppens again, ask for a hotel discount coupon. It's not a free room, but it is a discounted room. You do have to ask for one. BTW I responded to your question about e-mailing customer servcie in your other post.
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Hi. Since this is a customer to customer forum, your situation won't be resolved here. Just contact the company and explain what happened. Details on how to do this are on the top left side of the contact us webpage https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US USPS normally forwards mail for I think 6 months. Did that not happen?
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08-06-2018
06:26 PM
08-06-2018
06:26 PM
Let me make sure I have this right. You made a reservation for your husband, but used your RR number so you would get the points? I don't think you are allowed to do that. I suspect tht the problem is that your RR number is tied to your name. I believe that the system tried to use your name to make the reservation despite what you typed in. I'd be willing to bet that your RR account has only your first and last name (no middle name?). So I think what happened is that the system overwrote the first name you typed in. Kept the middllename (if I'm right about you not haivng a middle name in your RR account there was no middle name to over write). Overwrote the last name, but since his is the same as yours you would not notice it. Since you have a ticket in the name of no living person, I'd suggeast that you contact the airline, explain that due to an error the name on the ticket does not belong to a living person, and ask for a refund. If that does not work, ask that they remove the middle name so that at least you get travel funds that you can nuse. Detail on how are on the upper left of the contact us web page https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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@Rakly As is the case with many travel related companies (hotel, car retal, airline, etc) there is no published e-mail address as the companies would be covered with spam. BUT YOU CAN CONTACT THE COMPANY VIA E-MAIL THROUGH THE COMPANY WEBSITE. Click on send us a e-message under Email us -- third item from the top left of the contact us web page below: https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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08-06-2018
05:11 PM
08-06-2018
05:11 PM
Hello. Sorry to hear you are having problems. However, this is a customer to customer site, so it is unlikely your problem will be solved on these forums. My adv ice to youi would be to e-mail the airline. Click on 'send us a message" - third item from top left under e-mail us. https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US You could cut and past the post you made here, but you probably should elaboratre on the meaning of Reference #18.37b52d17.1533585554.61d739c4
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Sorry, but I am unaware of ANY special TSA lines (excpet TSA pre) for any group of people. TSA rules however have a special provision for those 75 or older: they are not required to remove shoes and light jackets.
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