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11-16-2018
04:34 PM
11-16-2018
04:34 PM
I agree it would be nice, but until it happens you have no choice but to keep track of confirmation numbers. You can find them in your e-mail Travel funds are included in e-mails with "Cancelled travel reservation" or "Updated travel reservation ( there may not be funds here is you used them all wth the updated resveration). When I getthese e-mails, I put them in a folder titled "travel funds available." People seem to think a change of the type you suggest is easy. It may not be. The company needs to develop a database that auto populates when funds become available. The company needs to reprogram things so users can use it,etc. etc. etc. Your options are to save Southwest confirmation numbers or fly airlines like American, Delta or United (or anybody else for that matter). They will take $200 or more off the top of every single individual travel fund you want to use. Travel funds of under $200 turn into zero.
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11-16-2018
04:21 PM
You seem to imply that you think TSA damaged your luggage. If so, I would think that you should contact TSA: https://www.tsa.gov/contact/customer-service
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@LPANDABEAR wrote: 11/13/18: RECENTLY ON FLIGHT #1516 BOARDING WAS DELAYED FOR OVER 30 MINUTES DUE TO WHEELCHAIR PASSENGERS. THEN, ALTHOUGH THESE PASSENGERS WERE ASKED TO WAIT, IT WAS ANNOUNCED THAT THE WHEELCHAIRS HAD ARRIVED, AND THEY PROCEEDED TO IMPEDE DISEMBARKATION FOR EVERYONE. I WAS IN ROW #10 AND IT STILL TOOK 30 MINUTES TO GET OFF THE PLANE AND TO A RESTROOM. WHY CAN'T THEY BE SEATED IN THE BACK OF THE PLANE? SURELY SOME OF THESE PASSENGERS ARE NOT HANDICAPPED AND ARE ABUSING THE PRIVILEDGE. THIS MAY BE MY LAST FLIGHT ON SWA AS IT IS EXHAUSTING. Sorry to hear that you are disappointed. Since the wheelchair passengers have some mobility impairment, and since wheelchairs don't fit in a plane aisle, it's not practical to expect these mobility limited passengrs to walk all the way to the back of the plane. I think that's the answer to your question about seating them at the back of the plane.
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11-16-2018
09:21 AM
@Dabs999 wrote: Please keep me informed if flights do go from PVD to SRQ. I would love it! @Milbill wrote: Why won't Southwest start service into Sarasota Bradenton? Many people who live in the spend time in the area would like to see the service that Airtran had before Southwest bought them. Fort Meyers and Tampa are an hour and half away. Am I the only one thats upset that they don't servicre SRQ? @Milbill wrote: Why won't Southwest start service into Sarasota Bradenton? Many people who live in the spend time in the area would like to see the service that Airtran had before Southwest bought them. Fort Meyers and Tampa are an hour and half away. Am I the only one thats upset that they don't servicre S Hello. This is a customer to customer forum, and no one here will be able to notify you of future schedule changes. Further, I don't beleive that the airline has a way of notifying individual travellers about them either. Sorry.
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11-16-2018
08:37 AM
1 Love
@sydney760 wrote: I'm a college student traveling home to Houston Hobby from LAX. The only luggage I have is a large blue Ikea zip up duffle (called a Frakta). Is this ok to check? I read a horror story reguarding Delta and the Charles de Gaulle airport and wanted to make sure that Southwest would allow me to check it. Thanks. Hello. I am unfamiliar with the Frakta, however, members of the military use duffles as luggage all the time. If your bag is simiarly sturdy, you should be fine. If it isn't, probably not.
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11-15-2018
02:55 PM
Hello. There does seem to be some discussion about Hilo happening. You heard about if before any non-Southwest employee on the mainland. You must have been looking at: https://beatofhawaii.com/southwest-hawaii-airline-update/ Just to be clear. I am not a Southwest employee. So I have to pull a Sgt. Schultz and say "I know nothing (factual )"
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Hello. There is no real answer to your question. Prices are not necessarily the lowest when they are initially released. My advice would be to watch for what you think is a good price and buy it, recognizing that if it drops after that, you can re-book and get the lower price and have some money in travel funds that you acn use in the future. If oil keeps dropping in price, it may give irlines the ability to reduce some fares. That being said, Southwest seems to be pricing higher early on and dropping fares as one gets closer to the travel date. For example, a few months ago, December (non holiday) Dallas Chicago flights were being priced at $144. Now some are available for under $50. Nothing is guaranteed, but I've seen that situation multiple times recently Good luck.
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11-15-2018
01:22 PM
11-15-2018
01:22 PM
@bonyuet wrote: I have the same problem. After updating couple of flights quickly, I went ahead and made full payment knowing there would a credit on my favor. I found shocking how difficult is now to claim those unused funds. It's hidden rather than coming up right away as a customer attempts to make a new reservation. Even a rep from Southwest was unable to assist me on this matter. She did confirm after a year, Southwest Airlines takes that money. No wonder the mechanism to claim unused travel funds is tricky. Southwest Airlines just want to take customers' money. Can you please disclose how much money Southwest Airlines gets every year? I am filing a complaint right now with the FAA You are voicing a common compaint. I know you are angry, but Southwest is not doing anything illegal. It does tell you how much you have in travel funds every time you change or cancel a flight. It is easy to use your travel funds, BUT YOU MUST KEEP THE E-MAILS THAT SOUTHWEST SENDS YOU. They contain the confirmation numbers and travel fund amounts. If you have changed a ticket and gotten a credit, it will be listed in an e-mail with the words "Updated Travel Reservation" on the subject line. If you have cancelled a flight the words "Cancelled Flight Reservtion" will be on the subject line. Just search your e-mail for those words, or better yet move those e-mails to a seperate file so that you can easily find them. That's what I do You have two choices in the matter. Keep the e-mails and you can use ALL of your travel funds On Southwest in the future. Alternatively, you can fly United, American, or Delta (or someone else), and they will happily take $200 or more from you each and every time you try to use a travel fund amount.
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11-15-2018
01:05 PM
I think you need to ask customer service that question. Details on how to do so are on the top left of the contacts us webpage https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US When you book a roundtrip ticket, the flights are not credited to your account until after you have completed the return portion, but they do reflect the actual dates the flights happened. Given that, it would seem to me that the 2018 flight would affect your 2018 status. Certainly you could make that argument to the airline. As I said initially, perhaps that is a question to ask now. As the other poster mentioned, sometimes booking two one way tickets makes things easier than booking a rountrip. Good luck
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Hi. I think the middleseat got it right. Question for you --- How did you book your flight on Southwest? It seems that many people outside of the US are unable to do so du to web access issues. Thanks in advance for all those that are having trouble.
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Hello. I'm not sure what happened, and I never will. That doesn't sound like typical Southwest employee behavior. I would suggest that you fuly document the sitution by including date, flight number, and departure gate and sending via e-mail to the airline. I presume you did not keep the name of the agent that denied there were and A1-A15 positions avilable for purchase. Ask for an explanation of what happened. You can send an e-mail via the link at the top left of Southwest's contact us web page. https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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11-13-2018
01:44 PM
11-13-2018
01:44 PM
@TheMiddleSeat wrote: Are you going to a saved/bookmarked link or just http://www.southwest.com and clicking on Log in at the top of the page? If attempting to access an old/invalid link that could cause a problem. Are you able to log into your acccount via a mobile app (iPhone, iPad, Android device)? Not talking the mobile website, but the actual Southwest app that is downloaded to the device. --TheMiddleSeat Using an old link, point to the wrong web adress, could cause that problem
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Hello. I hate to say this, but the problem is likely on your side, and not Southwest's. I have logged on repeatedly over the last month, and have had no problems. If there was some type of general problem with the website, these boards would be covered with comments like yours, but yours is the only one (except for those outside the US, and that's a whole different issue). I had a similar problem with the Chrome browser trying to reach a different site. Chrome has a nasty habit of saving and using a saved password EVEN WHEN YOU ARE telling the browser to use a new one. You have to manually go into browser settings and delete the saved password. I don't know if IE does the same thing. You are likely having some type of browser issue. I'd suggest three things 1) Download a new browser like Opera, Maxthon or Mozilla and try to log on with it. 2) Try to log on at a place like your library. 3) Using the Southwest phone app, try logging in via cell data as opposed to wi-fi. If any of he above work, that is a confirmation that the problem is within Chrome and or IE. Please come back and let us know if it works. Good luck.
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Thanks for sharing your story. There are stories here from people that are bashing the airline. It's good to read one praising the airline instead. What you experiened is normal Southwest service. It does't always work out, but in your case it did. That is why Southwest has the highest customer service rating of all US airines. Enjoy your future flights on Southwest!
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Hello. I don't think that people at age 75 automatically get TSA pre. Eveyone that wants Pre has to apply for it. TSA does randomly give travellers pre. I'm unaware of how TSA selects people to receive this benefit, but it is not limited to those who are at least 75. TSA DOES provide those that are at least 75 access to an expedited screening process IN THE REGULAR SCREENING LINES. You'd be allowed to keep your light jacked and shoes on. https://www.tsa.gov/travel/special-procedures/screening-passengers-75-and-older
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Hi Dave. Sorry to hear about the delay. I can only guess what happened to you, but here goes. I'd guess that the plane you were supposed to take wasn't yet at the airport.. If it had been, then I think the airline would have sent it to one of the other "open" gates. Then you would have been routed to the other gate for boarding. That happens to me all the time. Your plane, loaded with pasengers, wouldn't have just sat on the tarmac for an hour waiting for it's originally schedued gate. Anyway, to answer your question, if you want to talk with someone about the delay, your best bets are twitter or e-mail. The top left of Southwest's contact us page explains how to use either. https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US Hope your future flights are less challenging.
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11-12-2018
07:31 PM
11-12-2018
07:31 PM
@DancingDavidE wrote: @dfwskier wrote: Ironically, your situation caused me to have a flashback to an identical situation in my past. It was 1982 (I think) ...I was so angry that I vowed that I would never fly Braniff again, and I did not. I think you put them out of business!
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Sorry to hear about your bad experience. It is disappointing to be told that something will happen, and then find out that it will not. Although you didn't specifically say that you contacted customer service(edit add: yes you did say that you e-mailed customer service), some of your words indicate that you did, and that you did not receive the type of reply you wanted. I'd suggest that you write the CEO, Gary Kelly, a letter describing the situation, and being specific about what you'd want the airline to do to make things right. Kelly probably won't see the letter, but his administrative assistant will route it to the very top of the customer service food chain, where you will get a reasoned response. Ironically, your situation caused me to have a flashback to an identical situation in my past. It was 1982 (I think) and I was flying from Chicago to Lubbock with a connection in Dallas on Braniff airlines. My flight out of Chicago was running late, but I was prormised that Braniff would hold the Dallas -Lubbock flight for about 6 of us. That flight pulled away from the gate just as ours pulled in to the next gate over. Braniff employees didn't do anything to help us either, so we rented a car at 11pm and drove all night to get back to Lubbock. I was so angry that I vowed that I would never fly Braniff again, and I did not.
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11-12-2018
02:37 PM
11-12-2018
02:37 PM
Hi. The way it's worked for me in the past is for multiple reductions taken to be cumulative. So using your numbers a $100 fare dropped by $43. You bought the change giving you a new fare of $57 and a $43 travel credit. Then when you checked again, the system showed a fare drop of $13 FROM $57. You took it and your new fare should have been $44 and you should have a $56 travel credit If you did all this on one confirmation number. If you somehow did some of this across more than one confirmation number, then you migh have travel credits in multiple places.
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Sorry to hear that you popped your ACL -- and it isn't even ski season yet... Hope the recovery is proceeeding well. Yes, you should be able to pre-board. Just follow the instructions provided via the link: https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html?CLK=SITESEARCH
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11-11-2018
09:14 PM
1 Love
@Arjamison62 wrote: I know it is the hot new thing to can you dig a service dog so you can early board but tillary this one took the cake. Not only died the person with the dog but the person traveling with them got to early board without paying any kind of fee. Then I get on they are sitting in the front row dog not in any kind of carrying case. Now I can't have my book bag in the floor should a dog be allowed to lay in that same floor out of a carrier. I personally have a special needs child so I know the importance of such animals to the calming of people but this person had none of these issues. Are there any rules to this? Hello. Service animals typically are not caged and lie at the feet of their travellers. If they are large, they are typically put in the bulkhead row (row 1) as it has the most room for large anmals. So what you experienced is not atypical. https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html?CLK=SITESEARCH
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11-11-2018
03:29 PM
@DfDrPepper_23 wrote: dfwskier, I presume that your name is dfwskier, not Timmperio, Sorry, I am not talking to you and as a true American, I have never field a complaint with E.E.O.C. So, since you said "About 160,000,000 American will fly Southwest this year. This is not true. You have no way of knowing about on how many American will fly Southwest this year. This is full of nonsense, so, assuming that there are 327,614,570 American or so are living in America and I assume that you said that there are 160 million people will be flying Southwest in which leaves that 167,614,568 Americans will not fly Southwest this year. However, the statement that I stated aren't any revealant. Becuase I don't have any proof based on how many American will be flying Southwest more than any airlines. Believe me, If you think that your statement are true. In my opinion, it is all not true. I strongly suggest the first post I made are for Timmperio, not you. Haven't you heard of any complaints on the rise by the complaint of Southwest made by passenger/customer? Lately it is on the rise and I strongly suggest that you do your research on the scope of subject based on peoples like me who have their point of view. So, had a nice day fwskier.. Sorry to hear that you apparently very unhapy with Southwest. You do realize this is a public forum where anyone can read a post and anyone can respond to a post, don't you? Besides Timmperio is unlikely to see your post since he/she last posted about 8 months ago. As I said Initially, if you feel Southwest discriminated against you, you should file a charge with the EEOC. If it did discriminate, it violated the law.. There's nothing un American about filing with the EEOC. It seems that most people disagree with you that Southwest is a terrible airline. In fact, In customer satisfaction, Southwest is the best airline among US based airlines: https://www.thrillist.com/news/nation/best-airlines-customer-satisfaction-2018# Southwest flew just short of 158,000,000 people last year. Thru monh end October this year the total was 135,972,992. Add in passenger for the last two months of the year and the total will exceed 160,000,000'. That's more than American, Delta, United and anyone else. https://finance.yahoo.com/news/southwest-airlines-reports-october-traffic-113000933.html
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11-11-2018
12:01 PM
@DfDrPepper_23 wrote: Yup, you got that right Timmperio, I hated SW for TWO Reason! ONE:They will not hire peoples with DIsabilities. PERIOD! No matter if they sent me a email offering me to re-apply for the Southwest and they will do it again to deny your employment. PERIOD! TWO: If you are going to want to re-apply for the job, you will will have to wait for one year in order for you to apply the job, but as for peoples with disabilty. They would love to waste your time, your hope. and all they will laugh at your tushies. No Questions. This explains the main reason why nowaday that many peoples really do hates Southwest. Where is Herpes Kelleher when we needs him. If you feel that you have been discriminated against, then you should file a complaint with the EEOC, bearing in mind that the FAA likely mandates minimum physical capabilities for flight crew -- and that's something Southwest can do nothing about. I understand that you are angry, but lot's of people don't hate Southwest. About 160,000,000 of them will fly the airline this year - that's more than any other airline in North America..
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11-10-2018
07:10 PM
1 Love
Hello. NO airline automatically adjusts left over travel funds. ALL airlines expire those funds after a year or less. Southwest treats travellers better than most because Southwest doesn't charge you for the privilege of using travel funds. Other airlines charge somewhere around $200 to do so. So on United or American your $290 travel fund is worth $90 to you. It's worth $290 on Southwest. Your $157 travel fund on United or American is worth NOTHING to you. On Southwest it's worth $157.
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Well, that depends on which gate you arrive at and which gate you are to depart from. There's no way to determne that now. Love Field is a smaller airport with only 20 gates - 10 left and 10 right of the entry way. Worst case is if you get in at the far end of one side, and depart from the far end of the other side. That;s maybe a 10 minute walk. Then you have to allow for the time in getting off of the arriving aircraft. I think it's a given that you won't get to your departure gate until after boarding has started. So if you have an A boarding position, it won't be worth much. Advice would be to get a seat as close as possible to the front of the plane on the flight out of HOU. A middle seat in row 3 would be worth more than an aisle in row 10 - so you can get off the plane and to your departure gate as soon as possible If Southwest booked the connection, then Southwest thinks that it's doable, so unless your flight out of HOU is delayed, you should make your connection. The question is what kind of seat will you have. .
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@Guerry wrote: When or if the travel for a pruchased airline ticket actually takes place is entirely irrlevant. And quite honestly, it's a no-brainer that SWA is obligated provide a receipt for something thaty have already been paid for. Likewise, forcing cusotmers to sort through a month of SWA SPAM to find what is a really a very messy emailed confirmation/receipt isn't a good option either. Southwest does provide a receipt -- each and every time you book or change a flight the airline sends you an e-mail receipt. The e-mailed receipt isn't messy. You just need to print the first two pages at 50%. Everything you need is at the bottom of the first page and the top of the second. Ergo, print at 50% and everything is together right in the middle of your one page printed document.
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11-09-2018
11:55 AM
11-09-2018
11:55 AM
Just an aside, but remember that if you upgrade from WGA to BS the non refundable WGA funds are added to more funds and the entire new total becomes non refundable with an expiration date of the WGA funds that were used. It sounds like you travel a lot, so that is probably not going to be an issue, but I did want to bring up the topic.. I always try to cancel and then re book.
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@spacecoastbill wrote: Something can be done...I dont' accept that SW hands are tied. That's the easy way out. The problem is getting worse and SW is the only airline that I know of that allows anyone who requests pre-board to do so. All in all it is not as beneficial to achieve A-List Preferred status anymore or for that matter buy a Business Select ticket. What airline stops pre boarders? Its just more prevelant on SWA because people want to abuse preboarding to avoid the costs for the upgraded boarding. My response ro you is the same as it was to the other poster: Perhaps you can tell us what can be done..
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11-08-2018
03:22 PM
2 Loves
The airlines work in strange ways is the best answer to your question. So why didn't you open your checked bag and simply pull out 2-3 ponds of stuff so that the bag would not be overweight?
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11-08-2018
02:03 PM
11-08-2018
02:03 PM
@dw0427 wrote: Something can be done...I dont' accept that SW hands are tied. That's the easy way out. The problem is getting worse and SW is the only airline that I know of that allows anyone who requests pre-board to do so. All in all it is not as beneficial to achieve A-List Preferred status anymore or for that matter buy a Business Select ticket. Perhsps you can tell us what can be done..
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