Southwest Airlines Community

Your image isn't approved so I can't see your specific error - can you explain what it was? Were you using a computer browser or your phone browser or the app? Have you tried all 3 with the same error? In my experience, I can change flights up to a certain amount with no issues - I feel like there is a change limit that gets reached, and then I get 'we could not price your flight' errors and I have to reach out to Southwest for help. I always contact them via Direct Message on Twitter and they help me in minutes. I would suggest giving that a try the next time you need to contact them.   Thanks,   Jessica ... View more

It doesn't sound like they were using Southwest Vacations. Southwest does have a "Hotels" option on Southwest.com that goes to SouthwestHotels.com and is in partnership with Booking.com. It sounds like they were using that especially if they were booking a more expensive hotel to get "extra points" which is a common thing they do (and I've used it many times).    I'm not sure what number you called, but at the very bottom of SouthwestHotels.com there is this info:   Hotel customer service numbers: 1-888-850-3958 (English) or 1-866-938-1297 (Spanish)   There's also a customer service page here: https://secure.southwesthotels.com/content/cs.html?aid=2012072    I'm sorry you had trouble booking, but without knowing more information (error message, did you have a problem entering your payment information, did you try using a different  browser, etc.) it's difficult to know what your situation was and how it could have been resolved.    --Jessica ... View more

Why would you book your trip with another airline instead of booking directly on Southwest (and not Southwest Vacations)? I used to use Southwest Vacations, back in the days when they mailed you physical airplane tickets (!!) but I stopped using them when I realized that many hotels consider them a third party service, and you don't get hotel loyalty points (for example, MGM Resorts or Caesars Entertainment properties) when you book the hotel through a third party. So, I book my flight and my hotel separately. For trips where I don't care about hotel loyalty, sometimes I'll book through Southwest Hotels (which goes through Booking.com now), and the nice thing about that is I get Rapid Rewards points for my stay.    --Jessica ... View more

Awesome! 🎉   --Jessica ... View more

My flights are always changing too - but always the times, never the departure date! If my flight suddenly changed to 2 days earlier I would be in a panic! Glad you got it sorted out.   --Jessica ... View more

My flights are constantly changing and are being moved around - but in my experience the changes are almost always positive, and/or I have the ability to change the flight for free if I don't like the change SW made, and get a better flight 🙂    --Jessica ... View more

@161069484 wrote: I was seated at the window and the flight person place a large dog and owner in may row. No mask on the dog that was touching my person. i asked if the dog could have its own row and I was told “the dog has priority over people and I would have to move. I quickly moved to a different row. I don’t expect the airline to do anything so I have been moving my weekly flights to other airlines as much as possible to prevent the repeat of the same treatment. Does anyone else have a opinion. I have a hard time taking this post seriously. A mask for a dog, really? "The dog has priority over people" doesn't make a lot of sense either. I thought that dogs had to be in a pet carrier underneath the seat? (Policy: https://www.southwest.com/html/customer-service/traveling-with-animals/pets/index-pol.html) The only exception to this might be a service dog, and they would need to be in the front row where there is more room for the animal.    --Jessica ... View more

I agree that mobile drink coupons need to happen! Hopefully Southwest will implement it in the future.   Speaking of drink coupons though, I do wonder if we will be sent more, or if our current coupons will be extended. I have a few that expire at the end of November. Drinks aren't currently being served on board, only water.    --Jessica ... View more

Southwest is going by their standard policies here: 1) nonrefundable tickets are nonrefundable, *unless* Southwest cancels the flight, then you are eligible for a refund 2) travel funds can only be used for the person who purchased the ticket, and they are not transferable to other people. Sorry for any confusion or disappointment.   --Jessica ... View more

I wasn't aware that food/drinks were still being served on flights, but if you eat or drink, logic implies that you need to take your mask off to consume food or drink a beverage. It's the same if you are eating at a restaurant, whether indoors or outdoors. You should take your mask off to eat or drink, and put your mask on when finished.    --Jessica ... View more

Hm, I don't know about Business, but I get RR Plus credit card offers from Southwest all the time. I just got one this morning, in fact, and the offer expires August 12.   --Jessica ... View more

"they have always came out to the same price in comparison to what a new booking would be"   This is rarely my experience. Flight prices go up and down all the time. I only ever rebook when the flight price decreases so I can get the travel funds to use later. Based on your example, I almost feel that the prices you should have seen were -10 or -20, since the flight change seemed cheaper than your originally booked price of $140.   --Jessica ... View more

IMO they should be wearing face masks.   --Jessica ... View more

@DOGLOVER1234 wrote: When I called to get a refund, the agents, both time was a male, said "well she has until 2022 to use the voucher". REALLY ARE YOU KIDDING ME!!!!!!!!!!!!!!!!!  She will be 77 years old and you want her to die on your plane?  what is wrong with Southwest, you can't refund $257.00?  Wow, let's not get hysterical. September 2022 is actually very generous and gives plenty of time to use your travel funds - that's more than 2 years away. No one is dying on planes. And as others have said, no airline is refunding nonrefundable tickets ("Wanna Get Away" fares in Southwest's case) when you cancel your own flight. This is the risk you take when you book the cheaper, nonrefundable fare. The exception to this rule is if Southwest cancels your flight - *then* you are eligible for a refund if you so desire, but you must contact them and request one.    All the information regarding Southwest's already flexible policies regarding travel funds and cancellations can be found here: https://www.southwest.com/html/customer-service/purchasing-and-refunds/refund-info-pol.html    --Jessica ... View more

"I'm sure to choose a flight with the same price"   It's rare in my experience to have both flights be the exact same price. There's almost always a difference, but without specific flight details we cannot know for sure why you are seeing a 'difference' in price when you check out.    --Jessica ... View more

I was enrolled in this promotion and my account still has A-List and it is good until 10/30/20 unless I meet the requirements to extend it. ...it's doubtful, at the rate things are going, but you never know 😉    --Jessica ... View more

This is great!!   --Jessica ... View more

The flight deals have been amazing! I have booked a few Vegas trips with leftover travel funds, who knows if any of them will actually happen due to quarantines and etc., but one of them is scheduled for late August and I'd love to go. I think that no matter what, I'm going to go to Vegas for NYE for the first time ever and say GOODBYE to this year Vegas-style 😉    --Jessica ... View more

It's actually pretty amazing that Southwest has lasted this long without furloughing anyone! It seems inevitable though, that they will have to do something, considering the state of the airline industry in general (no one is flying).   Thanks,   Jessica ... View more

@91uclapka wrote: It's amazing to me that after 3 consecutive years of loyal patronage as a A-List Plus member that SWA does not budge nor modify its 'non-refundable' policies in the midst of a global health pandemic for its customer base.  It's even more amazing to me that customers expect Southwest to grant exceptions to the rules in exchange for a couple of years of 'loyal' service. Southwest has been extremely generous in the wake of the pandemic, granting rapid rewards point extensions to *2022* to name just one example. To clarify this even further for you: if your unused travel funds are set to expire between now and September 7, 2020, they will be extended to September 7, 2022.    Learn more here: https://www.southwest.com/Coronavirus/?clk=CORONAVIRUS_TA&cbid=4430033     --Jessica ... View more

Yes - I have been having trouble looking up flights at all. No matter what departure or arrival cities I enter or what date ranges I enter, I get an error: Sorry, we found some errors... We are unable to process your request. Please try again. If you continue to have difficulties, please contact a Southwest Airlines® Customer Representative at 1-800-I-FLY-SWA (1-800-435-9792). Error detail 1: 6fc8d2a3-8a6e-4861-baa8-53edcba80b05 : 403999999   The low fare calendars aren't working, either.   --Jessica ... View more

No one is forcing you to travel. Travel funds for canceled flights are good for a full 2 years until 2022 - you have plenty of time to use them and don't have to travel now.    --Jessica ... View more

You can see the complete list of Southwest COVID-19 procedures here:    https://www.southwest.com/Coronavirus/?clk=CORONAVIRUS_TA&cbid=4430033   --Jessica ... View more

I wouldn't purchase early bird unless you *really* have a desire to be one of the first on the plane 😉 but since flights are not anywhere close to capacity, there's less of a need for it at this time.    --Jessica ... View more

Typically when they show the lowest fare on the calendar view there is only one flight (or two) with that low price - the rest are higher 🙂 Not every flight is going to be that 'low fare'!   --Jessica ... View more

@NicoleAshley beat me to it! Thank you 🙂    --Jessica ... View more

Assuming your flight falls within the policy window:   Customers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022. Any travel funds created because you cancel a flight between March 1 – September 7, 2020, will expire September 7, 2022. it will update automatically.   --Jessica ... View more

@bguzman wrote: It was my understanding from previous blogs that I was  not going to incur in any charges.     This would be the case if:   1) you did not cancel your flight and wanted to move your flight out by up to 60 days. You can modify your flight up to 60 days out completely for free.  2) you canceled your flight and used your travel funds to purchase a new flight and that new flight was equal or less to your travel fund balance. If your new flight costs more, you have to pay the difference.   In either case, Southwest does not charge fees to change or cancel your flight.   Thanks,   Jessica ... View more