Southwest Airlines Community

@KLaMonica wrote:     2. Is there an item TSA may even suspect shouldn't be in your luggage? A 10 oz container of liquid, what LOOKS like a lithium battery/device, et c? This will cause them not only to remove the wrap, but may delay your bag and arrive in destination on a later flight.  Large liquids are allowed in checked bags. Lithium batteries are not.  while Lithium batteries are allowed in carry on bags. Liquids larger than 3.5 ounces per item are not.  ... View more

I gave one out this last weekend too. Fantastic, personable FA, Mark, who was just too good to pass up with at least a hopeful effort that the Kick Tail token in my carry on bag still carried any value. I will likely still send in a message to SWA because he was just that good. It just felt funny handing over a Kick Tail ticket that seemed archaic and maybe not actually valuable.  ... View more

Thank you very much for this reply. Appreciate it! ... View more

Can you go to Hawaii "for free" if traveling for a 30 minute flight and the 0 minute got rescheduled ... View more

Maybe at a minimum they can issue you a luv voucher for the cost of EB check in if not a refund this situation reminds me of the 1st year I earned a list I bought EB for the return when I would have been A List unnecessarily I reached out and they refunded me (6 years a go)    IMO your request is reasonable and I think it’s worth sending an email or social media message to SW. worse case they reject your request  ... View more

@jksobonya wrote: @pkerr100 wrote: I don't think there is any "maybe" involved.  Either that or they were clueless. I'll go with clueless - what makes them think that A-List can board around the A-16 spot?!   --Jessica Entitlement and selfishness.   Which brings me to a story from a recent trip, boarding in ATL. A gentleman showed up towards the last minute and it turns out he did in fact have A1. However I had A2, and he's bringing his travel companion with him. Me and A3 give him some stink-eye for a bit but don't say anything. General boarding starts and beep his goes through and then the agent says "whoa! - it isn't her turn" and ended up bouncing the companion back into the later A's. There was much rejoicing about following the rules. They weren't going for my exit row, and he just saved her a seat anyway so the actual damage would have been minimal.   Then we had it again in Orlando last week, a lady tried to board with her son he was A16 or so and she was A54 and he bounced her! "A54 I'm not having it" cracked me up.                 ... View more

@dfwskier wrote: I'm looking at a wanna gonna napkin as I speak.   I'll try to take a pic after I land     Edit add:   Apparently there are at least two different types of wanna gonna napkins out there. Mine is different than that posted by themiddleseat     Dang! I had a password issue and couldn't get reset until now. I have the "Wanna" version today as well.      ... View more

The more carriers per route the cheaper the airfare.  ... View more

@dfwskier wrote: I have been paid Pre for about 7 years. I fly about 35 times a year across all airlines.   In the roughly 250 flights I've had in the 7 years I have never failed to see Pre on my boarding passes. Similar, maybe one or two times for me, and it was resolved after a trip to the ticket counter for one of those.     ... View more

Are you saying you can't read the pin? You should be able to scratch off the area with a coin and read the pin from there.   --Jessica ... View more

@Kbentleyc wrote: Our resort was terrible and I couldn’t reach anyone to help us navigate getting us to a new resort and changing our flight home so we could stay a day longer since we already lost a day!  The resort being "terrible" doesn't have anything to do with your flight being delayed by a day? I assume you selected the resort you wanted to stay at including the room type ... so ... it really confuses me when people book a hotel room and then claim it is "terrible" and they want to be moved to "another" hotel. That is not how it works at all. If your room was truly unkempt, not clean, etc., they could perhaps move you to another room, but wanting to stay at another hotel altogether is ridiculous.   --Jessica ... View more

Woo hoo!!   --Jessica ... View more

It says “limited flights” right in the promo so the dates you want must not apply.   —Jessica ... View more

This is not all good news. The bigger bins are harder to open and repair  crews have more wires.  ... View more

Chase Ultimate Reward (Travel) points can take up to two statement cycles to reflect onto your account, and the Travel Specialist on their first day on the floor would have told you that if you called in. Jamie Dimon is a bit busy, and doesn't handle basic level customer concerns inside of one of the myriad of departments JP Morgan / Chase has.    And the above is IF you've met the criteria of the award offer. Seeing as this appears to be an offer via partnership between SWA and Chase, then you'd have to meet the criteria both organizations have set forth.     If you have met the criteria and at least two billing cycles have passed, then you would reach out to either companies escalations department, not the CEO's of the company.    I'm not questioning whether or not your concerns are legitimate, but I AM pointing out that you wouldn't drive east from Boston MA to get to Los Angeles CA. You're driving east and wondering how you ended up in the Boston Harbor. Take the correct route to resolve your issue, this is why routes exist.  ... View more

@TheMiddleSeat wrote: @jksobonya That still requires the answering of security questions which the OP says they don't know.   --TheMiddleSeat Ah, does it? I wasn't exactly sure where the security questions came into play. I figured as long as you got an e-mail to reset your password, you should be able to at least do that.    --Jessica ... View more

@TPRTravel wrote: This is the first flight for my 4 year old grandson, changing planes is not an option. There was four direct flights for 7/29 when I booked 5:30 am, 9:55 am, 5:00 pm & 9:00 pm and SW cancels the the 9:55 am flight-? . While a stop is inconvenient, I fail to see why it is a complete non-option, even with a 4 year old. And, as you have said, there are still 3 other non-stop flights on that same day.  It seems a bit unnecessary to raise this much of a fuss about having to change to one of many other options on the same day, including 3 non-stops.   --TheMiddleSeat ... View more

Oh , so sorry but i m not sure about that !!       MyMileStone Card ... View more

Early June they will decide? ... View more

@flywithwine wrote: Hi I have a a VinGarde Valise wine suitcase.   https://www.flywithwine.com   I see people travel with these all the time and check them as luggage but in reviewing Southwests polices it appears they don't allow them.   Southwest states that all checked wine must be in a corrugated box.   https://www.southwest.com/help/baggage/special-baggage-sports-equipment   Is this really the case do you know?   Would a suitcase of wine be rejected by Southwest even though TSA allows this?   Please let me know if you have experience with this.   THx     I think the distinction here is between if the wine is inside of another checked item, or if it's being checked as a whole case of wine.    So you'd qualify for the wine being "inside of checked luggage" option.    Good luck!   ... View more

I always got offer by your email that register on your application, I had  gotten 3 jobs offers , 2 in last 2 months < i got lucky , I inquired  recruiter about a  position that's been under review for last 6 weeks in my dashboard,  I wanted to do instead,, so I got interviewed and was verbally offer a job for that position and recruiter transfer all my pre employment to that position  and got official email and withdrawal from the other positions due to moving forward another position at Southwest ... View more

El Cheapo Maximo!   I'm an early adapter to SWA, back when Old Herb was still fueling up planes at Hobby. SWA RR #19900086.  Thanks. ... View more

The expansion simply makes the C concourse longer, but no walk path. That would be a VERY long walk. When the train's down, it's busses. ... View more

Ok, whatever. Feel free to send a message to Southwest. Use the contact us link at the bottom of this page and send a message.   --TheMiddleSeat ... View more

That is patently ridiculous.   Exactly 😄    --Jessica ... View more

Group Travel Help Center   Looks like calling is the only way to make the initial payment but the final payment has other options:    How do I make a payment? Submit Deposit: A $50 per person deposit may be required to hold a reservation after your initial booking. Credit card is the only approved form of payment for the deposit. Payment may be made by calling 1-800-433-5368.   Submit Final Payment: If you have already submitted a complete name list (for International travel name templates must include Passport information), payment may be made by calling 1-800-433-5368 to pay over the phone, using a credit card, UATP, or PayPal before the final payment due date. If paying via wire transfer, please call or email GroupTravel@wnco.com at least seven business days before your final payment due date to receive the detailed instructions for sending your wire transfer.   --Jessica ... View more

Another reason to always try and book with points. I know conventional wisdom says it's a bad idea to buy points because you pay slightly more, up the upside is that it is 100% refundable. I look at it as travel insurance. ... View more

@TXQuickdraw wrote: Really?  How can they not be?   Wow, well that is really interesting. https://www.southwestvacations.com.  It says," Official Vacation Packages of Southwest Airlines"  Scratching head here..... It's a common misconception. Southwest Vacations is not operated by Southwest directly, but by a third party. Despite this, it is still a Southwest product and service, Southwest just doesn't operate it themselves.    Southwest Hotels is similar - Booking.com runs that operation.    --Jessica ... View more

Do you see the reservation in your Southwest.com account (or in the app)?    --Jessica ... View more

@vtayeh wrote: Received a message 4 hrs before my flight that my flight was being delayed 1 hr. So instead of arriving to the airport for the original flight time, I decided to stay at home I don't mean to be rude - but why on earth would you do this? An hour isn't a huge difference, and things change. It makes no difference if you travel solo or if you have 10 kids. You should always plan to be at the airport for the originally scheduled departure time.    --Jessica   ... View more