Southwest Airlines Community

This is an unfortunate user error. You should have tried it again from the beginning using your referral link.   --Jessica ... View more

Not sure if you have points on other airlines, but I used some United points that I would never earn enough for anything else, I think it was like 8,000 or something last year when I renewed my Pre-Check!   ... View more

If not, how do you get vouchers?   Vouchers aren't always guaranteed, especially high value ones that they offer at the airport to "take an alternate flight." But if the initial flight was cancelled, why were they offering vouchers to switch to another flight? Everyone would have to go to another flight in this instance, so I'm not sure why anyone would get a voucher *unless* Southwest was not able to accommodate you.   --Jessica ... View more

The flight attendant might have been frustrated with an excessively long boarding time, but that's no excuse for a two-hour delay. Taking it from their perspective is also important. Sure, flight attendants work for the airline, but delays hit them as well and delay their schedules. It may not have been professional for them to blame the passengers, but delay situations are difficult for everyone, and it places stress on everyone (including the people who work at the airport). Flight attendants do not get paid during delays, and if a plane is sitting on the ground with the door open, they are not 'on the clock.'   Hopefully, this gives more insight into their perspective. ... View more

Just flew from Philly to New Orleans to Nashville and back (arrived home yesterday) and all the flights were great! The flight to New Orleans was shockingly empty, I think there were less than 70 of us on that plane and they made us all sit in different sections to disperse the weight! The other flights were full. The only questionable flight was the one from New Orleans to Nashville because of storms but it left on time!   --Jessica ... View more

Thank you very much, I will look into this. I appreciate the reply.  ... View more

I have to agree with this terrible review. It’s not that the industry (SW and many other airlines) is struggling with staffing shortages it’s the condescending lies that just add insult to injury (fyi: had chosen less appropriate words for this community). Myself and my co-work received the same ‘bad weather’ lines on two different flights. At first I took the ‘reason’ at face value but then after hearing some verbal complaints from other customers…I decided to check weather and if other airlines were canceling flights to/from the locations causing the SW delay and cancellation (for my coworker). To my surprise weather/radar/wind was clear AND others were flying in/out of Oklahoma City and Las Vegas! Worse yet for my coworker, even Southwest departed a jet for Las Vegas about 2hrs after his cancelled flight was scheduled to depart?! WTH? He was told by the SW employee that due to wind/weather ‘no one will be flying into Las Vegas for a LONG time’!  My point here is that it’s rather obvious by a quick check of other carriers departures/arrivals that the SW delays/cancellations are due to staffing shortages and/or challenges unrelated to weather BUT as we were made well aware of by SW staff, there are NO vouchers or compensations provided when cancellations and/or delays are due to ‘weather’…how convenient for the short-term but is this questionable business practice going to work in the long term. I think not…better get it together sooner than later SW. A few less flights/days might help ease the strain on your pilots and staff….and ultimately keep your valued customers from straying off to other airlines.  ... View more

My 500,000 plus points are locked along with my companion pass is locked.  I have tried calling and emailing, no one seems to be able to help me. ... View more

Southwest was not in sole possession of your bag for the duration of your trip.   Southwest had access when you checked it in. TSA had access to it at your departure airport. Airport employees had access to it as it moved thru your departure airport. Southwest had access to it as it loaded the plane.   Southwest had access to it as it was taken off the plane at your arrival airport. Arrival airport employees had access to it as it moved thru the arrival airport. Southwest had access to it to load it on the carousel.   Who tried to pry your bag open (if that is what really happened)? No one will ever know, but it could have been some person not tied to Southwest at all. ... View more

@dfwskier wrote: @Rebeccaann91 wrote: How do I get free drinks on a plane?   By making 10 paid flights...When you do that, SW sends you drink coupons which you can use to buy "free" drinks There's lots of ways!   Drink coupons are the easiest, but also be friendly to the FA's, give up your seat if a family boards late, sometimes the FA never comes back to collect coupons, sometimes during a delay in the before times they seemed to forgive the first round not sure if that's unofficial policy now or not, dressing up in Southwest logo clothes can't hurt. Make friends with your seatmates if you see they have a stack of coupons likely more than they could ever use. (I often offer to pick up my seatmates if they show interest in a beverage.) Sit next to but not in his adjacent middle seat of @bec102896 and he'll offer.             ... View more

I always make sure I download my boarding passes to my wallet in case there are any connectivity issues with the app.    --Jessica ... View more

Thank you.   ... View more

@jksobonya clearly spam and from a user that has previously had posts removed for being spam   --TheMiddleSeat ... View more

I hate dogs??? I love dogs more than people. Dogs are better than people. Your statement is a perfect example of why I feel this way.  ... View more

Hi everyone. This thread has gotten heated, and I want to take a moment and encourage everyone to refresh themselves on our Community User Guidelines. We want all Members to feel comfortable sharing thoughts and ideas here, and we ask that you follow the Golden Rule and treat other Community Members the way you would like to be treated. Keep your tone positive and your comments constructive.   ... View more

Not trying to bully anyone, but I wouldn't consider any refund outside of the policy that I've established.  SWA and many other companies worked and tried to do what they could during a crazy time of our lives, but they, or anyone, could guarantee everyone was going to be satisfied.  Not just with airlines, but other issues and services as well I had to bite the bullet and move on.  No, I wasn't happy, but I've not tried to make others feel bad as like with SWA, there were policies in place that I didn't take the time to fully go over and it's my fault.   I hope this is just a minor blip in your life and you can move on and maybe I will see you on a future flight, if not, good, I have an empty middle seat.   ... View more

Why didn't the mother board with the daughter when it was the daughter's time to board? That would have made the most sense.     --Jessica ... View more

Just played it this morning, not a winner but we have all week to play 😉    --Jessica ... View more

@Acdunaw wrote: No, I haven't tried Twitter but I'll try almost anything at this point. What does DM stand for? When my part of the world was able to afford technology the most social people had ever been was via Instant Message and email. Before the AOL/Time Warner Merge back at dial up. DM stands for direct message.. As opposed to posting to twitter in a way that everyone can see what you say, you Direct your Message  t to one specific person - thus protecting any sensitive information. ... View more

....and now the COVID testing requirements for international travel into the U.S. has been lifted as of Sun, Jun 12. ... View more

Yeah, we did. I even showed them my clothes. They said that this was not something SWA was responsible for since it was probably packed wrong and not the fault of their baggage handlers. ... View more

@fallingstar76 wrote: Wow, looked everywhere and definitely did not see this. Thank you!! You're welcome!   --Jessica ... View more

You were correct.  When I finally got someone from SW on the line, she told me the flight that they had changed us to does not exist.  She put us back on our original flight schedule.  She said that sometimes it is a computer generated change.  Makes no sense to me.  She said if I had not recontacted them we would have gotten to the airport with no flight scheduled.   ... View more

If you knew you could utilize family boarding it makes no sense why you would have purchased EarlyBird. I believe that's what you are trying to tell others, but I'm puzzled you couldn't figure that out for yourself.   As far as who got all those seats ahead of you, yes anyone who purchased EarlyBird before you, but ahead of them is every A-List flyer and any companion they might have flying with them. Considering A1-15 is reserved for Business Select (not business class) there are only 45 slots available in A. Those can easily be filled just by A-List. EarlyBird is great for situations when you don't want to bother having to check-in 24 hours prior to the flight, it does not guarantee an A boarding position and should not be seen solely as a way to secure a premium boarding position. Apparently that's what you incorrectly believed it would provide.   --TheMiddleSeat ... View more

Southwest's offer to convert travel funds to RR points was a one time deal -- last year, if memory serves. ... View more

I definitely understand the frustration. My biggest issue would be that of price because it doesn't seem to reflect that of a low cost airline. Now a lot of that is due to higher fuel costs right now, so I can give a little slack. As far as the delays and cancelations, all airlines are being affected by weather, pilot/staff shortages, among other things. So, Southwest isn't the only one affected here. Don't forget we're still on our way out of a pandemic. People are still getting sick, so there's going to be callouts.    As far as "Other airlines offer a wider range of nonstop flights and red eye flights!" I will definitely agree with you on the redeye flights and hopefully they're in Southwest's future. As for the nonstop flights, that is true to a degree, but really only if you include long-haul and the regionals (SkyWest, Envoy Air, ExpressJet, etc). Comparing just the domestic mainline networks, Southwest has more airports with more service than most of the legacy carriers. American has the most number of hubs at 10, which means for the most part, on a legacy carrier, you're not going to have service to more than 10 airports unless it's from their hub (American - 10 hubs; Delta - 9 hubs; United - 7 hubs). On Southwest, you can get service to at least 10 airports from a whopping 50 airports! Now some of these are on a more seasonal basis, but that's still a lot of airports with at least 10 nonstop destinations on Southwest. And there's even a lot with service to 8 or 9 airports, not to mention, Southwest has the most nonstop service to Cancun and San Jose del Cabo in Mexico. ... View more

Well, no, "FULL" onboard beverage service has not resumed, based on my flight experience yesterday (MSY->AUS).  Odd omissions abound:  tonic, but no GIN!; 2 different varieties of vodka, but no Bloody Mary mix; Cazadores tequila (a fave), but no canned margarita mix, or really anything to mix with; did I mention no gin? ... View more

Just know that the only thing for certain is, regardless of what's on the card, it's a CHASE card promotion, not SWA.  Therefore any scam would be on CHASE, not SWA.   ... View more