@haveaheart wrote: southwest airlines has proven themselves to be inflexible and unaccomdating during this difficult time. They do not care about their customers, so don't expect anything from them. They are greedy money hungry selfish monkeys who will just recite company policy to you like a robot monkey with no heart. They are not able to use their brain and actually comprehend what a pandemic means. I don't know if they just need someone to sit down with them to explain it slowly, or if they are purposely playing stupid. Only time will tell if they smarten up. Customer service reps may sound like robots to you because of the situation they're in. Repeating policy to customers all day, unfortunately not empowered by management to do anything else at the moment. Certainly any anger directed at them is misplaced and uncalled for. As is contacting customer service channels repeatedly. This situation just hit the fan *last week.* Companies are still figuring things out, so it's pretty much pointless expecting constant complaining to be productive. Management will eventually make policy decisions one way or another, and things will be announced. Hopefully, customer-positive accommodations will be made. But I suspect whether or not that will happen will have alot to do with how financially stable air carriers are by the time things start to settle down. And that's a giant unknown. For what it's worth, I suggest you add your voice to the chorus of customer complaints via written letter sent by snail mail so that it's documented. And then move on. The next month or two is going to be challenging for everyone. tl;dr Calm down. Be patient. Send a letter. Skip the personal attacks. Wash your hands.
... View more
