That's part of an issue that is frustrating to me. You can call me what you want, but my cell phone is over 12 years old and I just don't have any desire to move into the new smartphone, iPhone, or whatever. I have no apps on my phone, I don't even use the internet on it at all. I use it as a device for immediate communication by calling somebody or having somebody call me. So S.W. needs to respect that using FB, or whatever else to a part of the population isn't applicable and should accommodate us. Yes, I still have a landline phone!
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Does anyone have the link to this policy that a companion can move with you to a standby? I've in the past wanted to do this but was never sure if it was possible.
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But I think in general since I've heard several topics and concerns on customer service and waiting I'm sure this is happening and would agree that SW might move aggressively to hiring more call center employees.
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Maybe the call-in number is different than the customer service number I've always called to make changes in my flights or have a question. I recently had a question about a rental car company at an airport in Oklahoma and what time they closed. Both times I made a call tot he 1-800 SW number I got somebody within minutes. Mostly call early morning to mid-day.
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05-31-2020
03:15 PM
Flying is a service that I have come to love. Like all services, things come with a price. Southwest can't fly to every single town or area I need to fly to and at times I need to take another airline. I would actually not have an issue with paying for baggage if it were at some reasonable price. How somebody just made it immediately $25 and up was really a disservice to the customer. I would have no issue, (even on SW) to pay a minimal fee. (But hope I never do.) So my short message here to SW Airlines. If that day comes that you ever have to charge, I would gladly pay $5 per bag, but if it goes higher than that I might as well fly the other airlines, and know which seat I am getting.
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"Rickshaw business," I love it!
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05-31-2020
03:00 PM
1 Love
Agree 100%. Thus why I said I could argue both sides to this one.
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05-29-2020
05:08 PM
1 Love
I like your rebuttal!!!!!!!!!!! But I think in this case I could argue both sides. I can take my own bottle of cleaner into a restroom or hotel, but I am at the mercy of the airlines on a flight.
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You all are on the right track here. SW should consider not everyone wants a drink coupon. I'll just say it. I love to have a beverage, but don't because I don't want to be stuck up in mid-flight with the "fasten seatbelt" sign on and stuck holding it in for the next 40 minutes. I know, it's just me and my weak bladder, but it is what it is. I would gladly take a free wifi voucher any day, and then buy my own drink if that happens.
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If I read it right, he wasn't wanting liquor coupons, but coupons for free WIFI. Maybe I'm wrong. And I like that idea.
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Great question, as I am about to change mine for the second time. I'm still on a mandatory 14-day lockdown in my state if I travel by plane out of state and back. I'm not ready to do that.
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Good question: Hope somebody from SW gets back on this soon
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05-22-2020
03:24 PM
05-22-2020
03:24 PM
I'm waiting for an employee to reply to this one! I'm not sure, but I think I read somewhere on another post that it "didn't" apply to companion. Only on those where you book altogether and one of them is an A-List, meaning you paid full price for everyone in that group. I hope clarification comes soon as I am about to start traveling again and have a Companion person. I hope I'm wrong.
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05-22-2020
03:19 PM
3 Loves
You can bet I will be sure to WAVE 🖐 at you when I fly over you. But it more than likely will be on my return trip from where I'm coming from as you will still be on the road.
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I have no idea why "dfwskier" would do a LOVE for Nicole's reply. I would hope that everyone would have loved that the points would have gone to A List..and so on. Nicole did make it clear these don't go towards those programs....... 😞 Nicole, say it isn't so. Keep up the good work S.W.
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05-21-2020
11:35 AM
2 Loves
If I'm correct, SW addresses that younger aged children aren't required to wear masks. My suggestion would be to place them in the window seat to avoid people walking by or other children who board and are also not wearing masks.
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05-21-2020
11:30 AM
I'm glad you brought this up. I've had the same concern about the recirculated air and had a misconception about it as many others might. It is good to know that it is often fresh air taken in. I feel a bit better now knowing this.
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05-21-2020
10:22 AM
05-21-2020
10:22 AM
Nice response to something that I hadn't thought of. Thank you. Back to the drawing board.
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05-21-2020
10:06 AM
05-21-2020
10:06 AM
This is actually something that I've said for many years to myself. Those who chose, (and at one time I actually chose to, even as an A list) or know more than likely they would be in the rear with a C boarding pass board first. It's easy to regulate with Flight Attendants onboard making sure they seat themselves in the back 15 rows. The ticket taker can announce, "The first 30 people who want to sit in the back of the plane please board now." 30 people board and go right to the back and the Flight Attendant can assure they go to the back. I honestly doubt that somebody would board in that 30 and actually try to sit in the front. I seen today on TV that one airline started doing this? I really can't understand why it took a pandemic to make one flight attendant out of the thousands who have seen this every day for years to just now see this might work. Glad somebody finally figured it out. I'm still an A-List passenger and won't mind waiting for the 30 to board first, (45 board when full flights start back up) because I have to wait on them anyway if I'm the first one on sitting in my seat. Those of us A-List and with A seating numbers won't be out of the seat we would be getting anyway, I just think we will have the doors closed faster.
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05-21-2020
09:47 AM
I've seen on TV where other airlines just have plastic bags of snacks and water as you board. I think this would be a better process for SW and make less interaction on our flight attendants keeping them safer and fewer sets of hands on the products.
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Great to know we now have the option of on flight drinks and snacks, or to just purchase before we board. Things are slowly moving back to normal and SW is, IMO, trying to think of customer first in all it does.
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05-21-2020
12:00 AM
05-21-2020
12:00 AM
Thank you so much for letting me know. This does change everything. Since I don't fly I didn't know. I know they have taken other great measures and I'm feeling safer and safer.
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05-20-2020
08:42 PM
05-20-2020
08:42 PM
I just propose, that if you only book enough seats for now on any flight that the middle seat should be open and nobody forced to sit there would be a great protocol right now. If a group of 3 wants to sit together, great, then some flyers will have a row to themselves. For those that want to sit beside each other as a pair, can slide once the doors close. This would assure that every passenger knows that there is for sure a middle seat open option 100 percent of the time. Over time this would be done away with as more passengers fly, but it would surely be the deciding factor right now if me and my wife were to fly. As is, we aren't flying at all. It's just a suggestion.
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When SW was about to change their flight status to CZM I was sent an email that it might be coming and to consider changing myself. When I failed to act, they finally sent me an email of the cancellation of the trip and asked what I wanted to do, change dates was an option or refund. I chose the refund, but hope to book again soon. It actually looks like I can now go for much cheaper after July. I hope you get a good resolution for your trip. SW has been good to me.
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05-20-2020
08:10 PM
05-20-2020
08:10 PM
That list is only relevant if you book late. If I book 2 weeks out, then I might get a wanna get away price, meaning less populated. Understanding that it's not just, breath, that you can contract it from, all could be on hands, clothes, (we now know shoes track the virus in), and so on. In most cases, I'm sure all people will take precautions with not touching you, but inadvertent touching and rubbing happen. I've had a middle seat and have gotten accidental contact from both sides. Unless gloves are passed out as you board and discarded as you exit, there can be a contraction of the virus that doesn't come from a breath or a cough. I'm not taking sides, (well a little bit) but I'd not sit next to someone right I didn't come with, sorry. You do have a point, and we appreciate your comment.
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