Southwest Airlines Community

@LubahnD wrote: They need to find someone to fix it.  A new CEO trained in house in Southwest family thinking.  This is a long term problem. Nationwide! So as you said this is a LONG TERM problem a new CEO tomorrow or next week won’t change a thing. Problems like this don’t just fix themselves overnight. You could go and buy a technology update sure but you have to make sure it works before rollout or you could have a bigger issue. Also things actually have to be voted on it’s not a one man show and you don’t just buy the first thing you see in the technology world. Go look up other airline technology failures or other company technology update failures there have been several (bad files, bad updates, weather knocking a system offline)    here’s what I do know in other airline meltdowns none of them covered all reasonable expenses or gave out 25K miles to all affected automatically (they might have given out compensation only if someone contacted the airline and you may get different than the person next to you who had the same experience)  ... View more

I sold my Southwest stock at a loss early this year.   Going forward with the planned dividends this month will just provide additional fodder to Congress. ... View more

I hope they care enough to fix their internal problems. They were good for a long time but SW really dropped the ball this time.   We became addicted to booking SW because of the opportunity to get a non stop flight to our destinations. Other carriers didn't seem to offer the large number of non stop flights that SW offered. Will we look at other carriers again? Yes, but those non stop flights are nice.   Half of the country just voted to continue with record high high inflation, recession and a tanking stock market so people don't always make the best decisions for themselves.     ... View more

Lol and look at the rates? After SW destroyed peoples holidays you’d think they’d have favorable prices??? Nope! SW now looking to take advantage of customers again with ridiculous fares. This also caused other airlines rates to skyrocket because of all the SW customers booking with other airlines who are more reliable. All of their flights now are booked with SW customers who no longer trust the liars at SW ... View more

Oh, I think the Feds are going to come down hard enough on Southwest for this occurrence that the company will have no choice but to fix the tech infrastructure behind it. The problem for the consumer is going to be that we'll end up paying for the fix through higher fares in 2023. I like Southwest. They've never done me wrong, so I'll keep flying with them. This is the first bad experience I've had with them and they're still the most convenient option out of my home airport for the destinations I typically travel to. ... View more

Sad.  My guess is that the new CEO will be forced to resign. ... View more

I am currently enjoying a great life in Florida after making a fortune in the financial side of healthcare and owning a car dealership for 20 years.   Yeah', I'm not the brightest bulb in the box.  I only have two Masters', what can you expect? ... View more

I have to agree with this terrible review. It’s not that the industry (SW and many other airlines) is struggling with staffing shortages it’s the condescending lies that just add insult to injury (fyi: had chosen less appropriate words for this community). Myself and my co-work received the same ‘bad weather’ lines on two different flights. At first I took the ‘reason’ at face value but then after hearing some verbal complaints from other customers…I decided to check weather and if other airlines were canceling flights to/from the locations causing the SW delay and cancellation (for my coworker). To my surprise weather/radar/wind was clear AND others were flying in/out of Oklahoma City and Las Vegas! Worse yet for my coworker, even Southwest departed a jet for Las Vegas about 2hrs after his cancelled flight was scheduled to depart?! WTH? He was told by the SW employee that due to wind/weather ‘no one will be flying into Las Vegas for a LONG time’!  My point here is that it’s rather obvious by a quick check of other carriers departures/arrivals that the SW delays/cancellations are due to staffing shortages and/or challenges unrelated to weather BUT as we were made well aware of by SW staff, there are NO vouchers or compensations provided when cancellations and/or delays are due to ‘weather’…how convenient for the short-term but is this questionable business practice going to work in the long term. I think not…better get it together sooner than later SW. A few less flights/days might help ease the strain on your pilots and staff….and ultimately keep your valued customers from straying off to other airlines.  ... View more

@AshleyWest  I too would have been furious if this happened to me. What was the outcome?  Did SW attempt to make it up to you?  ... View more

@SouthWORST    Howmdare you. ... View more

@jksobonya wrote: Cancelled flights - they happen. Especially in the middle of a pandemic when few things are guaranteed. It's possible that you can get to your final destination via a different connection path and not wait 2 days, but you'd have to talk to a Southwest rep either at the airport or via one of the contact methods to see what is possible.    --Jessica LOL Funny how you think that a fake pandemic has to do with it and NOT government lockdowns/restrictions ... View more

How would you know since you don't fly Southwest anymore? Besides, DOT is the agency that would handle anything like that, not the FAA, but nice try.   --TheMiddleSeat ... View more

@SouthWORST I thought you were done flying Southwest? All talk and no follow up?   --TheMiddleSeat ... View more

😞 That’s disturbing 😳 Thank You  ... View more

The ones profiting from this plandemic are the pharmaceutical companies and China. ... View more

Hilarious how these clowns want to point to an assessment of their operations made by a 3rd party they PAY to write up a report loaded with fabrication. I too have been forced to fly Southworst and have also made the mistake of THINKING they were the best option. Bad Bad mistake. Out of 8 flights I took this year all but 2 were either canceled or over 2 hrs late. They're a JOKE ... View more

If that were the case they knew well before that my flight was going to be canceled..yet the flight remained ON TIME up until an hr before takeoff not leaving customers with an alternative. Thats completely unacceptable. This airline had ZERO ACCOUNTABILITY  ... View more

@yogamon Do you know every city your plane was scheduled to be in today?  It is so naïve to look only at the weather where you are and think "it's totally clear, everything should be fine".  Your plane could have been in 6, 8, 10 cities today.  And once again, flights are not cancelled solely because not enough seats are sold.   --TheMiddleSeat ... View more

Normally travel funds expire 1 year after the date you made the original purchase.  If you purchased the original flight in June 2020 the associated travel funds would have typically expired in June 2021.  Due to the pandemic, if you cancelled your flight between March 2020 and September 7, 2020, the resulting travel funds should have an expiration date of September 7, 2022.   You can check the value and expiration of travel funds here: https://www.southwest.com/travel-funds/   The name of the passenger must match the name of the passenger from the original flight, this includes a middle name if one was used originally.  This is the most common reason people have difficulty applying a travel fund.  If you still can't locate your travel funds you can Contact Customer Relations , but we warned they are very busy right now.   --TheMiddleSeat ... View more