Southwest Airlines Community

For some reason, recently, the extra points are not showing up when I search hotels on the web when logged into my account;  However, when I search for them in the southwest app, the prices are cheaper and they also have bonus points.  This seems to be some recent change, I don't know if anyone else has experienced this. ... View more

Did you cancel the flight?  You have to cancel the flight at least 10 min before departure to be able to get credit or for points to be refunded. ... View more

Currently you cannot mix payment types for a single reservation or even one that you are booking for multiple people.  At the end of 2023 SW announced it will be rolling out the ability to pay with points and cash combined this spring, but I have not seen any announcement on the timeline.  One would hope it is coming soon.  You could call customer service to see if they know, but I doubt they do. ... View more

Interesting I see what you are saying, the code is taking 25% off of a much higher point fee then if you just look at it without a code;  25% off of 16K pts vs without fee is 12K points.  That does seem a bit suspect. ... View more

It took me a wile to understand their postings;  You are getting the points, it is just that they have two lines one for tier qualifying and one for the points that are available for you to use toward a flight.  The 8K points are the credit card points you see in your total to use toward new flights, in addition that entire amount also counts toward companion fare.  You will also get 1500 for every $5000 CC dollars spent, so it has different row that shows 0 additional points because you do not get these as additional points available for use to fly because that was included in the 8K line:  This $0 line is to increase your tier qualifying points only.    It is broken out a little different than your flight that shows both in the one line; you will always have some portion of a paid flight go toward Tier status, but you may not have a portion of your credit card;  For example if the CC was only 3000 you would not get the tier status allocation because you did not reach the 5K required.   ... View more

I have transferred points a couple times, and that is when the other person just needs 1000 or 2000 points to be able to use the rest of their to complete a flights and I don't have enough to book it for them.  (for example, recently there was a 30% sale to HI and my daughter had 14000 points but needed 15000 to go to HI so I transferred her 1000 points so she could book the flight)  That is the only time I have transferred, and yes the cost is very high comparatively.  (and in hindsight I probably could have transferred from my Chase card for free)  ... View more

I don’t know of a way to search for them specifically but I you have a destination in mind you can use the flexible search and find the low ones by month;  I was able to rebook a couple flights as well as found some new one; most of the deals I found were Tue / wed or early morning and late night on other days  ... View more

I am just crossing my fingers that you will be able to book a paid fare, and a points fare for another person, or even different fares, on the same reservation;  It is painful that I cannot book my family's flights on a single reservation and it is difficult to manage when you actually can.  I think this is wishful thinking though. ... View more

The ability to do the cash plus points has not rolled out yet so you can’t currently do that.  I would expect that when it does You will be able to pay a portion of it with points and the remainder with your credit card.  How that works and the amount of credit you get for your points remains to be seen;  currently you can buy points to supplement the points you have but the cost of points is expensive in mine mind,  I have only bought points if I need a thousand or two for a flight  ... View more

Yes I was wonder this too.  The exchange is terrible if you use points to book a hotel;  I also read that if you use a combination of points and $$ that the flight won't count toward A status for those who are trying to reach that. ... View more

Yup had 3 that were rescheduled, fortunately this time they were for the better except 1; However I did have a weird glitch where the prices dropped on every flight for the day for the 1 bad one, so I canceled it to get the cheaper fare (because when you do the free change, it won't give you the new price) and just as it was in my cart and I hit pay, I got an error;  Went back and the price had gone up over $100;  And on top of it, what was weird was my original flight (which I still had 2 family members on) was not even available to select for me or customer service; By the end of the evening the prices on that flight went from $230 to over $700 then today they are back down it was crazy.  Fortunately I called customer service and they took care of it all and got all parties on better flight.  ... View more

I think this will be fine;  You can always double check by contacting customer service.  I actually find DM their twitter account gets you the quickest results ... View more

I would expect your Dec-24 /Jan-24 statement to count toward 2025 A status;  This was the logic I pushed back on them that the Jan-24 statement should count at the new rate since it counted for the 2024 qualification, but for the rate used in the calculation, they didn't agree, the status points still went toward 2024.   ... View more

The Dec points that are on the Jan bill will not post at the new 2024 rate, they are at the old 2023 rate.  I had the same and contacted customer service both SW and Chase and they would not change it. ... View more

In additional to the prior post about the other passengers can't do a same day change unless they are IWG+, I had an issue with being able to use the SW app for standby when I had a companion fare on my reservation. With the two of us, it would not let me select standby.  I do not know if this is the case for paid fares on a single reservation but it was for Companion fare.  In addition I am a A-preferred I wanted to get on a later flight that did not have a same day change available and they said we had to get on standby at the airport.  Well of course by then, the standby list is full because everyone else can get added via the app and it is first come first serve.  Southwest does not handle single reservations with multiple people very well, there are many downsides. I don't know if anyone else has had experience trying to put multiple people on standby under a single reservation, but if planning to change, and haven't already purchased the tickets, you may want to consider each getting their own reservation.  ... View more

The low fare calendar just shows all the fares within a month so you can search for the lowest fare if you have flexibility, it does not present different prices than if you searched for a specific day,  The prices you saw were from a sale that had specific time you had to book by before they went up.  You can see the sales offers under promotions and timelines  on the home page  ... View more

If you are worried it will book up and dony have enough miles to book for your companion, you can a book a refundable (Anytime) fare for them and when you get the companion pass you can cancel it and add them.  ... View more

If it was booked prior to you registering for the promotion it would not count; However if it was previously booked and the current prices worked for you, you can cancel it and rebook it.  Just have to book by 3/27 and fly by 5/22 and has to be a revenue flight (booked with $$ and not booked on points or as another persons companion) ... View more

I travel extensively for sports and frequently do not know the schedule when I book.  I love, love, love the flexibility of the same day change, I love the companion fare and love the ability to rebook and receive a credit when there is a sale.  ... View more

I would add that having pre-boarders also have to wait to get off the plane until last would curb those that take advantage of the rules and policies.  If they need special assistance to board then it makes sense to me to wait until everyone is off to get that same special assistance to de-board off.  I have seen this at other airlines and it seems fair. ... View more

All the promotion points I have received have been right at the 8 week mark.  I would expect to see them at 8 weeks. ... View more